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Epson BrightLink 696Ui Users Guide - Page 257

Solving Image or Sound Problems, Solutions When No Image Appears

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2. Press the Home button on the projector or the remote control. 3. Press the arrow buttons to select Help. 4. Press Enter. You see the Help menu. 5. Press the up and down arrow buttons to highlight the problem you want to solve. 6. Press Enter to view the solutions. 7. When you are finished, do one of the following: • To select another problem to solve, press Esc. • To exit the help system, press Home. Parent topic: Solving Problems Solving Image or Sound Problems Check the solutions in these sections if you have any problems with projected images or sound. Solutions When No Image Appears Solutions When Image is Incorrect Using the USB Display Function Solutions When "No Signal" Message Appears Solutions When "Not Supported" Message Appears Solutions When Only a Partial Image Appears Solutions When the Image is Not Rectangular Solutions When the Image Contains Noise or Static Solutions When the Image is Fuzzy or Blurry Solutions When the Image Brightness or Colors are Incorrect Solutions to Sound Problems Solutions to Microphone Problems Parent topic: Solving Problems Solutions When No Image Appears If no image appears, try the following solutions: • Press the A/V Mute button on the remote control to see if the image was temporarily turned off. • Make sure all necessary cables are securely connected and the power is on for the projector and connected video sources. 257

Section	Page
Contents	3
Introduction to Your Projector	12
Projector Features	12
Product Box Contents	14
Additional Components	15
Optional Equipment and Replacement Parts	16
Warranty and Registration Information	18
Notations Used in the Documentation	18
Where to Go for Additional Information	18
Additional Projector Software and Manuals	19
Projector Part Locations	20
Projector Parts - Front/Side	21
Projector Parts - Top/Side	22
Projector Parts - Interface Panel	23
Projector Parts - Base	25
Projector Parts - Control Panel	26
Projector Parts - Interactive Pens and Pen Tray	27
Projector Parts - Remote Control	29
Projector Parts - Touch Unit	31
Setting Up the Projector	33
Projector Placement	33
Projector Setup and Installation Options	34
Projection Distance	36
Removing and Attaching the Cable Cover	36
Projector Connections	37
Connecting to Computer Sources	38
Connecting to a Computer for USB Video and Audio	38
Connecting to a Computer for VGA Video	40
Connecting to a Computer for HDMI Video and Audio	40
Connecting to a Computer for Pen Use or USB Mouse Control	41
Connecting to a Computer for Sound	42
Connecting to Video Sources	43
Connecting to an HDMI Video Source	43
Connecting to an MHL-Compatible Device	44
Connecting to a Component Video Source	45
Connecting to a Composite Video Source	46
Connecting to a Video Source for Sound	47
Connecting to an External Computer Monitor	48
Connecting to External Speakers	49
Connecting a Microphone	50
Connecting to External USB Devices	51
USB Device Projection	52
Connecting a USB Device or Camera to the Projector	52
Selecting the Connected USB Source	53
Disconnecting a USB Device or Camera From the Projector	54
Connecting to a Document Camera	54
Connecting Multiple Projectors of the Same Model	55
Installing Batteries in the Remote Control	56
Installing Batteries in the Pens	58
Using the Projector on a Network	60
Wired Network Projection	60
Connecting to a Wired Network	60
Selecting Wired Network Settings	61
Wireless Network Projection	64
Installing the Wireless LAN Module	65
Using Quick Wireless Connection (Windows)	67
Connecting Directly to a Smartphone or Tablet	69
Selecting Wireless Network Settings Manually	71
Wireless LAN Menu Settings	74
Selecting Wireless Network Settings in Windows	76
Selecting Wireless Network Settings on Mac	76
Setting Up Wireless Network Security	76
Setting Up Projector Network E-Mail Alerts	77
Network Projector E-mail Alert Messages	79
Setting Up Monitoring Using SNMP	79
Controlling a Networked Projector Using a Web Browser	81
Crestron RoomView Support	84
Setting Up Crestron RoomView Support	84
Controlling a Networked Projector Using Crestron RoomView	85
Using Basic Projector Features	87
Turning On the Projector	87
Using the Home Screen	89
Turning Off the Projector	91
Selecting the Language for the Projector Menus	92
Image Shape	93
Correcting Image Shape with the Keystone Buttons	93
Correcting Image Shape with Quick Corner	96
Correcting Image Shape with Arc Correction	98
Resizing the Image with the Wide and Tele Buttons	99
Adjusting the Image Position	100
Focusing the Image	101
Remote Control Operation	103
Using the Remote Control as a Wireless Mouse	104
Using the Remote Control as a Pointer	105
Selecting an Image Source	106
Projection Modes	108
Changing the Projection Mode Using the Remote Control	108
Changing the Projection Mode Using the Menus	109
Image Aspect Ratio	110
Changing the Image Aspect Ratio	110
Available Image Aspect Ratios	111
Color Mode	111
Changing the Color Mode	112
Available Color Modes	112
Turning On Auto Iris	113
Controlling the Volume with the Volume Buttons	114
Projecting a PC Free Presentation	114
Supported PC Free File Types	115
Starting a PC Free Slide Show	115
Starting a PC Free Movie Presentation	118
PC Free Display Options	120
Adjusting Projector Features	122
Projecting Two Images Simultaneously	122
Input Sources for Split Screen Projection	124
Using Multiple Projectors	125
Projector Identification System for Multiple Projector Control	125
Setting the Projector ID	125
Setting the Remote Control ID	126
Adjusting Color Uniformity	127
Adjusting the Lamp's Brightness	130
Matching the Image Colors	132
Adjusting RGBCMY	133
Shutting Off the Picture and Sound Temporarily	136
Stopping Video Action Temporarily	136
Zooming Into and Out of Images	137
Projector Security Features	138
Password Security Types	139
Setting a Password	139
Selecting Password Security Types	141
Entering a Password to Use the Projector	142
Saving a User's Logo Image to Display	143
Locking the Projector's Buttons	145
Unlocking the Projector's Buttons	146
Installing a Security Cable	147
Creating a User Pattern to Display	147
Copying Menu Settings Between Projectors	148
Saving Settings to a USB Flash Drive	149
Transferring Settings From a USB Flash Drive	150
Saving Settings to a Computer	151
Transferring Settings From a Computer	153
Using the Interactive Features	156
Interactive Modes	156
Using the Projected Screen as a Whiteboard (Built-in Whiteboard Mode)	157
Drawing on a Projected Image (Built-in Annotation Mode)	158
Controlling Computer Features from a Projected Screen (PC Interactive Mode)	160
PC Interactive Mode System Requirements	162
Using the Interactive Pens	163
Using the Pens	163
Pen Calibration	166
Calibrating Automatically	167
Calibrating Manually	169
Using Finger Touch Interactivity	172
Touch Unit Safety Instructions	172
Calibrating for Finger Touch Interactivity	174
Using Finger Touch Operations	177
Using BrightLink with a Computer	180
Adjusting the Pen Operation Area	180
Easy Interactive Tools	183
Windows Pen Input and Ink Tools	183
Enabling Windows Pen Input and Ink Tools	183
Using Windows Pen Input and Ink Tools	185
Using BrightLink Without a Computer	186
Using the Built-in Annotation Mode	186
Built-in Tools for Use Without a Computer	187
Using the Built-in Whiteboard Mode	190
Changing Pen Width and Color Using the Built-in Toolbar	191
Projector Control Toolbar	191
Selecting a Networked Device Source	194
Splitting the Screen	195
Selecting Interactive Split Screen Settings	197
Interactive Features when Projecting with Two Projectors	198
Using Interactive Features Temporarily on One Projector	199
Adjusting the Menu Settings	200
Using the Projector's Menus	200
Image Quality Settings - Image Menu	202
Input Signal Settings - Signal Menu	204
Projector Feature Settings - Settings Menu	207
Projector Setup Settings - Extended Menu	211
Projector Network Settings - Network Menu	222
Projector Setup Settings - ECO Menu	224
Projector Information Display - Info Menu	226
Event ID Code List	227
Projector Reset Options - Reset Menu	228
Maintaining and Transporting the Projector	230
Projector Maintenance	230
Cleaning the Projection Window	230
Cleaning the Obstacle Sensor	231
Cleaning the Projector Case	232
Air Filter and Vent Maintenance	232
Cleaning the Air Filter and Vents	232
Replacing the Air Filter	236
Projector Lamp Maintenance	239
Replacing the Lamp	239
Resetting the Lamp Timer	243
Replacing the Remote Control Batteries	244
Replacing the Hard Pen Tips	246
Replacing the Soft Pen Tips	248
Transporting the Projector	251
Solving Problems	252
Projection Problem Tips	252
Projector Light Status	253
Using the Projector Help Displays	256
Solving Image or Sound Problems	257
Solutions When No Image Appears	257
Solutions When Image is Incorrect Using the USB Display Function	258
Solutions When \	259
Displaying From a PC Laptop	260
Displaying From a Mac Laptop	260
Solutions When \	260
Solutions When Only a Partial Image Appears	261
Solutions When the Image is Not Rectangular	261
Solutions When the Image Contains Noise or Static	262
Solutions When the Image is Fuzzy or Blurry	263
Solutions When the Image Brightness or Colors are Incorrect	263
Solutions to Sound Problems	264
Solutions to Microphone Problems	265
Solving Projector or Remote Control Operation Problems	265
Solutions to Projector Power or Shut-Off Problems	266
Solutions to Problems with the Remote Control	266
Solutions to Password Problems	267
Solutions When Using HDMI Link	268
Solving Interactive Problems	268
Solutions When \	268
Solutions When the Interactive Pens Do Not Work	268
Solutions When the Interactive Pen Position Is Not Accurate	269
Solutions When Manual Calibration Does Not Work	270
Solutions When the Interactive Pens Are Slow or Difficult to Use	270
Solutions When the Interactive Pens Cause Interference or Unwanted Effects	271
Solutions When Finger Touch Interactivity Does Not Work	271
Solving Network Problems	272
Solutions When Network Alert E-Mails are Not Received	272
Solutions When You Cannot Access the Projector Through the Web	273
Solutions When the Image Contains Static During Network Projection	273
Where to Get Help	274
Technical Specifications	275
General Projector Specifications	275
Projector Lamp Specifications	276
Interactive Pen Specifications	277
Touch Unit Specifications	277
Remote Control Specifications	277
Projector Dimension Specifications	278
Projector Electrical Specifications	278
Projector Environmental Specifications	279
USB Display System Requirements	279
Projector Safety and Approvals Specifications	280
Supported Video Display Formats	281
Notices	284
Recycling	284
Important Safety Information	284
Important Safety Instructions	285
Restriction of Use	288
List of Safety Symbols (corresponding to IEC60950-1 A2)	288
FCC Compliance Statement	292
Open Source Software License	293
Binding Arbitration and Class Waiver	339
Trademarks	342
Copyright Notice	342
A Note Concerning Responsible Use of Copyrighted Materials	343