Gateway M255 Gateway Notebook Reference Guide (for Windows Vista)
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- Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 1
NOTEBOOK REFERENCEGUIDE ® - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 2
- Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 3
About This Reference 1 About this guide 2 Accessing your online User Guide 2 Gateway contact information 3 Gateway model and serial number 3 Microsoft . 15 Connecting the AC adapter 16 Protecting from power source problems 18 Connecting the dial-up modem 19 Connecting to a broadband - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 4
Contents Using the EZ Pad touchpad 29 Adjusting the brightness 32 Adjusting the volume 32 Turning your wireless radio on or off 34 IEEE 802.11 wireless network radio 34 Bluetooth radio 35 Chapter 4: Using Drives and Accessories . . . . . 37 Changing modules 38 Using the CD or DVD drive 40 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 5
www.gateway.com Conserving battery power 60 Using alternate power sources 61 Storing batteries 76 Cleaning CDs or DVDs 77 Recovering your system 78 Recovering pre-installed software and drivers 79 Using Microsoft System Restore 85 Recovering your system to its factory condition . . . . - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 6
101 Safety guidelines 102 First steps 102 Troubleshooting 103 Audio 103 Battery 103 CD drives 103 Diskette drive ( 124 Sound 126 Status indicators 126 Touchpad 126 Video 127 Telephone support 128 Before calling Gateway Customer Care 128 Appendix A: Legal Information 129 Index 139 iv - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 7
CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 8
Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing your online User Guide In addition to this guide, your online User Guide has been - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 9
bottom of your notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance. Online Support: Tech Support Phone: Hours: Model: S/No: Microsoft Certificate of Authenticity The Microsoft Certificate of - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 10
CHAPTER 1: About This Reference For more information For more information about your notebook, visit Gateway's Support page at www.gateway.com or the Web address shown on your notebook's label. The Support page also has links to additional Gateway documentation and detailed specifications. 4 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 11
CHAPTER2 Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area 5 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 12
, PDA, or cellular telephone into the memory card reader. For more information, see "Using the memory card reader" on page 42. The memory card reader supports Memory Stick®, Memory Stick Pro®, Mini Secure Digital®, MultiMediaCard™, RS-MultiMediaCard™, and Secure Digital™ cards. - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 13
Left www.gateway.com Monitor port Kensington lock slot USB ports S-Video out jack Modular bay Component Icon Description Kensington™ lock slot Secure your in "Identifying drive types" on page 40. Important: To order a module other than the one that came with your notebook, contact Gateway. 7 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 14
Right PC Card slot CHAPTER 2: Checking Out Your Notebook USB ports Smart card reader Component Icon PC Card slot USB ports Smart card reader Ventilation fan Modem jack IEEE 1394 port Ventilation fan IEEE 1394 port Modem jack Description Insert one Type II PC Card into this slot. For more - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 15
Back www.gateway.com Port replicator alignment mark Power connector Component Icon Port replicator alignment mark Power connector Ethernet jack Ethernet jack Description Align this mark with the - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 16
Tech Support Phone: Hours: Model: S/No: Component Icon Customer Care label Memory bay/Hard drive bay Battery latch Docking port Main battery 10 Modular bay latch Description Includes the Customer Care contact information. For more information, see "Gateway contact information" on page 3. ■ Install - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 17
www.gateway.com Component Icon Battery lock Modular bay latch Description Slide to unlock the main battery. For more information, see "Changing batteries" on page 57. Slide to release the module. For more information, see "Changing modules" on page 38. 11 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 18
CHAPTER 2: Checking Out Your Notebook Keyboard area Power button Keyboard Status indicators Touchpad Component Icon Description Power button Press to turn the power on or off. You can also configure the power button for Sleep/Resume mode. For more information on configuring the power button - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 19
CHAPTER3 Setting Up and Getting Started • Working safely and comfortably • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a broadband modem or network • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook • Using the status indicators • - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 20
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your notebook, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • Adjust the screen so it is - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 21
www.gateway.com Setting up your computer desk and chair When you are setting of your thighs. • Adjust the back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support. Sitting at your notebook • Avoid bending, arching, or angling your - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 22
not attempt to disassemble the AC adapter. The AC adapter has no user-replaceable or user-serviceable parts inside. The AC adapter has dangerous voltages that can cause serious injury or death. Contact Gateway about returning defective AC adapters. Caution Make sure that you use the AC adapter that - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 23
www.gateway.com 2 Connect the AC adapter to your notebook's power connector. 3 Plug the power cord into a wall . Important If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 24
CHAPTER 3: Setting Up and Getting Started Protecting from power source problems During a power surge, the voltage level of electricity coming into your notebook can increase to levels far above normal levels and cause data loss or - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 25
www.gateway.com Connecting the dial-up modem Your notebook has a built-in 56K modem notebook. Tip For the location of the modem jack on an optional port replicator, see the port replicator user guide. 2 Insert the other end of the modem cable into a telephone wall jack. Important The modem will not - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 26
into the network jack on your notebook. Tip For the location of the network jack on an optional port replicator, see the port replicator user guide. 2 Insert the other end of the network cable into a cable modem, DSL modem, or Ethernet network jack. Starting your notebook Warning Do not work with - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 27
.gateway.com you are starting your notebook for the first time, follow the on-screen instructions to select the language and time zone and to create your first user . Tip See the documentation that came with each device for its setup instructions. 5 To open the main menu, click (Start). From that menu - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 28
CHAPTER 3: Setting Up and Getting Started Waking up your notebook When you have not used your notebook for several minutes or if you close the LCD panel without turning off your notebook, it may enter a power-saving mode called Sleep. While in Sleep mode, the power indicator flashes. If your - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 29
www.gateway.com To turn off your notebook: • Click (Start), click the arrow next to the lock icon, then click Shut Down. The notebook turns off. Important - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 30
CHAPTER 3: Setting Up and Getting Started Using the status indicators Important If none of the indicators are on, you may need to press FN+F1 to toggle the status indicators on. Status indicators inform you when a drive is being used or when a button has been pressed that affects how the keyboard is - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 31
www.gateway.com Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 32
CHAPTER 3: Setting Up and Getting Started Key types The keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key. Key type Icon Description Numeric keypad Use these keys to type numbers - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 33
www.gateway.com System key combinations When you press the FN key and a system key on or off. For more information, see "Wireless Ethernet Networking" in your online User Guide. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 34
CHAPTER 3: Setting Up and Getting Started Press and hold To... FN, then press this system key... Turn the optional Bluetooth radio on or off. 6 Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 35
www.gateway.com Press and hold To... FN, then press this system key... Decrease the brightness of the display. Mute the sound. Press the key combination again - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 36
need to shut down the notebook to connect a USB mouse. Tip For instructions on how to adjust the double-click speed, pointer speed, right-hand or "Changing the mouse, touchpad, or pointing device settings" in your online User Guide. To... Move the pointer on the screen. Do this... Move your finger - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 37
www.gateway.com To... Do this... Select an object on the screen. Start a program or open a file or folder. Access a shortcut menu or find more information about - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 38
to the desired screen brightness. Tip For more information about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide. Adjusting the volume You can use the volume control to adjust the overall volume of your notebook. To adjust the overall volume level using - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 39
www.gateway.com To adjust the volume from Windows: 1 Click (Volume) on the taskbar. The volume control slider opens. 2 Click and drag the slider up to increase - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 40
Started Turning your wireless radio on or off Your Gateway notebook may have a factory-installed wireless radio. Warning Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful, the option to use a Networking" in your online User Guide 34 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 41
www.gateway.com Bluetooth radio Your notebook may have a Bluetooth radio for communicating with Area Network, see "Bluetooth Networking" in your online User Guide Help For more information about Bluetooth, click Start, then click Help and Support. Type the keyword Bluetooth in the Search Help box, - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 42
CHAPTER 3: Setting Up and Getting Started 36 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 43
CHAPTER4 Using Drives and Accessories • Changing modules • Using the CD or DVD drive • Using the memory card reader • Adding and removing a PC Card • Using a port replicator • Installing a printer or other peripheral device • Viewing the display on a projector or monitor • Viewing the display on a - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 44
CD drive, DVD drive, combination DVD/CD-RW drive, DVD±RW drive, a second hard drive, a diskette drive, or a secondary battery. Online Support: Tech Support Phone: Hours: Model: S/No: Modular bay Modular bay latch Security screw (optional) To change bay modules: 1 If you are removing a drive, make - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 45
www.gateway.com 6 Remove the optional security screw if your notebook has one. Security screw (optional) 7 Slide the bay module release latch. The module moves out slightly. 8 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 46
Drives and Accessories Using the CD or DVD drive You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 47
www.gateway.com If your drive has this logo... ROM/R/RW This is your drive type DL. Using other types of blank media will result in less capacity. Using a CD or DVD [ Manual eject hole Eject button Important DVD discs and drives contain regional codes that help control DVD title exports and help - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 48
and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. Memory card types The memory card reader supports Memory Stick®, Memory Stick Pro®, MultiMediaCard™, Secure Digital™, Mini Secure Digital™, and RS-MultiMediaCard™. Important RS-Multimedia Card and Mini Secure - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 49
www.gateway.com Using a memory card To access a file on a memory card: 1 Click (Start), Type II card. You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping. Hot-swapping means that you can insert a PC Card while your notebook is running. If - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 50
CHAPTER 4: Using Drives and Accessories To insert a PC Card: • Push the card firmly into the PC Card slot, label-side up, until the outer edge of the card is flush with the side of your notebook. To remove a PC Card: 1 Turn off your notebook, then go to Step 5. -ORDouble-click the remove hardware - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 51
www.gateway.com 6 Eject the PC Card by pressing For more information about using a port replicator, see the port replicator user guide. Installing a printer or other peripheral device Your notebook or optional port replicator device, see the device documentation and installation instructions. 45 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 52
about installing peripheral devices, click Start, then click Help and Support. Type the keyword installing devices in the Search Help box, then Important USB devices may have special installation instructions. See your USB device's installation guide. Important For more information about using - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 53
www.gateway.com Connecting an IEEE 1394 device Your notebook has a 4-pin IEEE 1394 port (also Guide. Viewing the display on a projector or monitor You can use your notebook for giving presentations by connecting an external monitor or projector to your monitor (VGA) port. Your notebook supports - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 54
. The Windows Mobility Center window opens. Tip For more information about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide. 48 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 55
www.gateway.com 2 Click (Change display settings). The Display Settings dialog box opens. 3 Click monitor 2. 4 Adjust properties such as Resolution or Colors if necessary. 5 To use the - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 56
Center window opens. Tip For more information about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide. 2 Click (Change presentation settings). The Presentation Settings dialog box opens. 3 Adjust properties such as Turn off screen saver and Set the volume - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 57
www.gateway.com Viewing the display on a television The S-Video out jack on your on page 7. For the location of the S-Video out jack on an optional port replicator, see the port replicator user guide. 2 Connect the other end of the cable to the Video in jack on your television or VCR. 3 Turn - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 58
using an additional battery. Bay modules Your convertible notebook's modular bay supports different bay modules, such as a CD drive, DVD drive, "Changing modules" on page 38 for more information. Carrying cases Gateway has large-capacity carrying cases if you need additional space for accessories - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 59
www.gateway.com Port replicators Although you can attach devices directly to your also provides additional ports and other expansion features not included with your notebook. See the user guide for the port replicator for more information about using a port replicator with your notebook. Printers - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 60
CHAPTER 4: Using Drives and Accessories 54 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 61
CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery(ies) • Recalibrating the battery(ies) • Extending battery life • Changing notebook power settings 55 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 62
CHAPTER 5: Managing Power Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 63
the main battery Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The batteries used in this device may present a fire or - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 64
is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The batteries the secondary battery for a bay module by following the instructions in "Changing modules" on page 38. 58 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 65
www.gateway.com Recalibrating the battery(ies) Important Do not interrupt the battery recalibration process. this procedure, the battery charge indicator still does not show an accurate charge, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 66
CHAPTER 5: Managing Power Extending battery life Maximizing battery performance To get maximum performance from your notebook battery(ies), we recommend that you initially condition (fully charge and discharge) your new battery(ies) a few times during the first several weeks of use, to let them - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 67
www.gateway.com • Turn off auto-save features in Microsoft Office and other you cannot use a power adapter. • To find AC power outlets in airports, look for them next to support pillars, in large areas such as boarding gates, and under banks of telephones. Changing power modes You can use - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 68
CHAPTER 5: Managing Power • Hibernate - (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your notebook completely off. The next time you turn on your notebook, it reads the memory information from the hard drive and opens the programs and - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 69
www.gateway.com Changing notebook power settings You can change the function of your notebook's power button, Sleep system key, and power-saving timers by changing power - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 70
, modify the power plan you selected, then click Save changes. Help For more information about changing the power plan, click Start, then click Help and Support. Type the keyword power plan in the Search Help box, then press ENTER. 64 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 71
www.gateway.com Changing advanced settings Advanced power settings let you assign different power saving modes to For more information about changing the power management settings, click Start, then click Help and Support. Type the keyword power management in the Search Help box, then press ENTER. 65 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 72
sleep. 4 Change the values to On for On battery and Plugged in. Help For more information about hybrid sleep, click Start, then click Help and Support. Type the keyword hybrid in the Search Help box, then press ENTER. 66 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 73
CHAPTER6 Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips 67 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 74
CHAPTER 6: Traveling with Your Notebook Packing your notebook • Remove all peripheral devices and cables. Remember to pack those you will need while traveling. • Pack your notebook securely into a briefcase or hand-carried luggage, and keep it separate from toiletries, liquids, and food. Do not pack - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 75
www.gateway.com Radio frequency wireless connections Important If your notebook came equipped with an internal embedded wireless device, see "Legal Information" on page 129 for general - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 76
password. If you forget your password, you must return your notebook to Gateway for service. To create a startup password: 1 Restart your notebook. As soon as 3 Highlight Set User Password, then press ENTER and follow the instructions. This is the password you need to enter at startup. Important - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 77
www.gateway.com 4 Highlight Password on boot, then press ENTER. 5 Highlight Enabled, then press you set in Step 3. • Review the information in "Protecting your notebook" in your online User Guide. Power • Take your AC power adapter to recharge the battery. If you are traveling internationally, take - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 78
to learn about emergency travel assistance if your notebook is lost or damaged. • Take your recovery discs in case you need to install an additional driver or software. Tip You can create a Drivers and Applications Recovery disc using the Gateway Recovery Center. 72 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 79
CHAPTER7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery(ies) • Cleaning CDs or DVDs • Recovering your system 73 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 80
not to bump or drop your notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your notebook, we recommend that you put it in a carrying case. • Keep your notebook away from magnetic fields. Magnetic fields can - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 81
www.gateway.com • Cotton swabs • A DVD drive cleaning kit Cleaning the exterior Warning When you shut down your notebook, the power turns off, but some electrical current - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 82
CHAPTER 7: Maintaining Your Notebook Cleaning the notebook screen Caution A notebook LCD screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners. Use a soft cloth and water to clean the LCD screen. Squirt a little water on the cloth (never - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 83
www.gateway.com If you have a spare lithium-ion battery, use one exclusively and keep the other cool by placing it in the refrigerator. Make sure that - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 84
notebook problems by following the information in "Troubleshooting" on page 101 or in the technical support pages at www.gateway.com. Problem solving a set of software and driver recovery discs as soon as possible. For instructions, see "Preparing for software and device driver recovery" on page 79. - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 85
you need to follow that software's installation instructions. You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center. Preparing for software and device driver recovery You can usually recover your pre-installed - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 86
Your Notebook To create discs for recovering pre-installed software and drivers: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. 2 Click Applications and drivers external media, then click Next. The What would you like to - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 87
a new hard drive, and your Start menu does not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, see "Recovering pre-installed software and drivers using recovery discs" on page 83. 81 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 88
Maintaining Your Notebook 2 To recover software that was pre-installed, click Programs, then click Application recovery. - OR To recover device drivers that were pre-installed, click Hardware, then click Device driver recovery. 3 Click the software or driver you want to recover, then click Next. 82 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 89
another disc. To recover software and drivers using recovery discs: 1 Insert a software and driver recovery disc into the CD or DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 90
recovery, then click the software you want to recover. - OR To recover pre-installed device drivers, click Device driver recovery, then click the type of driver you want to recover. 3 Click Next. 4 If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 91
time you install software or device drivers. You can also create a restore point manually. For instructions, see "Manually creating a restore point" on page 87. Help For more information about using Microsoft System Restore, click Start, then click Help and Support. Type windows system restore in - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 92
CHAPTER 7: Maintaining Your Notebook 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. 3 Click the restore point you want, click Next, then click Finish. A confirmation message box appears. 4 Click Yes. Your - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 93
www.gateway.com Manually creating a restore point To manually create a restore point: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 2 On the left - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 94
If your notebook's problems are not solved by reinstalls Windows and any pre-installed software and device drivers. If you can access important files on your hard keyboard to select Repair Your Computer, then press ENTER. Gateway System Recovery starts, and the System Recovery Options dialog box - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 95
www.gateway.com 8 To perform a recovery with data backup (recommended), click Recovery with automatic data backup, then click Next. Important Before your hard drive is recovered, your - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 96
run Windows, back up your personal files, and create a set of software and driver recovery discs (if you have not already done so). For instructions, see "To create discs for recovering pre-installed software and drivers:" on page 80. 2 Insert the Windows DVD into your notebook's DVD-capable drive - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 97
CHAPTER8 Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing the hard drive kit 91 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 98
CHAPTER 8: Upgrading Your Notebook Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook, unplug the power cord, modem cable, and network cable, and remove the main and optional secondary batteries before opening - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 99
memory modules Important Use only memory modules designed for your Gateway notebook. Tools You need a small Phillips screwdriver to replace capacities and any module can be placed in any slot. Memory bay Online Support: Tech Support Phone: Hours: Model: S/No: To add or replace memory modules: 1 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 100
CHAPTER 8: Upgrading Your Notebook 7 Remove the keyboard screw. Screw 8 Loosen the five memory bay cover screws (these screws cannot be removed). Screw Screw Screw Screw Screw 9 Use the thumb notch to lift the memory bay cover, then remove it. Be careful not to break off the tabs located on - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 101
www.gateway.com 10 If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 102
your original drive with a higher-capacity drive. Hard drive bay Online Support: Tech Support Phone: Hours: Model: S/No: To replace the hard drive kit: 1 Create a Drivers and Applications Recovery disc using the Gateway Recovery Center. For more information, see "Recovering pre-installed software - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 103
www.gateway.com 3 Follow the guidelines under "Preventing static electricity discharge" on page 92. 4 Turn off your notebook. 5 Disconnect from the optional port replicator. 6 Disconnect the AC - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 104
CHAPTER 8: Upgrading Your Notebook 11 Use the thumb notch to lift the hard drive bay cover, then remove it. Be careful not to break off the tabs located on the end of the cover opposite of the thumb notch. Thumb notch 12 Remove the two screws connecting the hard drive to the notebook. Screw Screw 98 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 105
www.gateway.com 13 Using the plastic tab, slide the old hard drive, then remove it. 14 If your new hard drive already includes the hard drive - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 106
the prompt "Press any key to boot from CD or DVD" appears, press any key on your keyboard and follow the on-screen instructions. As part of the process you may be prompted to insert your Drivers and Applications Recovery disc. 26 Reconnect all peripheral devices and replace any PC cards. 100 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 107
CHAPTER9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 101 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 108
ies) before you start your notebook. Help For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in the Search Help box, then press ENTER. First steps If you have problems with your notebook, try these things first: • Make sure that the - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 109
fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction. • If an error occurs in a program, see the program's printed documentation or the online help. Troubleshooting Troubleshooting topics - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 110
CHAPTER 9: Troubleshooting Diskette drive (modular or external) The diskette drive is not are detected and corrected, try using the diskette again. For instructions on running Error checking, see "Checking the hard drive for errors" in your online User Guide. You see a "Non-system disk," "NTLDR is - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 111
box. For instructions on changing the screen resolution, see "Changing the color depth and screen resolution" in your online User Guide. The text these pixels are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement is justified - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 112
Troubleshooting on your notebook. • Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. • Clean the disc. For • Make sure that the Windows volume control is turned up. For instructions on how to adjust the volume control in Windows, see "Adjusting - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 113
problems. Shut down and restart your notebook. • Reinstall the audio device drivers. For more information, see "Recovering pre-installed software and drivers" on your notebook. For instructions on playing a DVD, see "Playing music and movies" in your online User Guide. A DVD does not produce - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 114
CHAPTER 9: Troubleshooting Ethernet Ethernet troubleshooting is covered under "Networks (wired)" on page 119. File management A file was accidentally deleted • Recover the file from the Recycle Bin by following the instructions in "Deleting files and folders" in your online User Guide. Caution If a - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 115
not have a problem with your modem. For more information, see "Modem (dial-up)" on page 115. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. Help For more information about troubleshooting Internet connections - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 116
9: Troubleshooting You see an "Unable to locate host" message and are unable to browse the Internet • This problem can occur sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard A keyboard character keeps repeating - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 117
section only covers problems relating to Media Center mode. Media Center mode is available only on Windows Vista Home Premium and Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. The Media - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 118
CHAPTER 9: Troubleshooting • problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from the Gateway your online User Guide. Help For more information about adjusting display settings, click Start, then click Help and Support. Type the - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 119
www.gateway.com • Age of the TV-Newer TVs usually have more advanced features, produce a better quality picture, and support higher screen contrast, hue, and saturation. For more information review the FAQ topic at www.gateway.com. You want to know whether you can burn videos that were recorded with - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 120
). The non-Media Center computer must also have Windows Vista or Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the the on-screen instructions. Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 121
gateway the documentation that came with your modem for additional troubleshooting information. Modem (dial-up) Your modem does service. Also make sure that the modem dialing properties are set appropriately. Help For more information about dialing properties, click Start, then click Help and Support - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 122
9: Troubleshooting To line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, wall jack are secure. You can also call your telephone service and have the telephone line checked for noise or low line - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 123
www.gateway.com You cannot connect to the Internet • The ISP may be having technical difficulties. Contact your ISP for technical support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting information under " - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 124
the modem has failed to respond, the modem did not pass diagnostics. Help For more information about modem troubleshooting, click Start, then click Help and Support. Type the keyword modem troubleshooting in the Search Help box, then press ENTER. The modem is noisy when it dials and connects • When - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 125
www.gateway.com Mouse See also "Touchpad" on page 126. The external mouse does surface. Networks (wired) Help For more information about network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search Help box, then press ENTER. You cannot - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 126
on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your access point. • If you previously See the documentation that came with your network equipment for troubleshooting information. 120 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 127
www.gateway.com Networks (wireless) You turned wireless networking on, but it takes a to increase the signal strength. Important Note any antenna placement constraints in the access point user guide because the speed of a wireless network is related to signal strength. Signal strength is affected - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 128
Troubleshooting and your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your , see "Naming the computers and workgroup" in your online User Guide. • If your notebook was previously connected directly to your cable or - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 129
with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. PC Cards You installed a PC Card and now your notebook is having problems • Make sure that you have correctly installed required software for the PC Card. For more - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 130
calibrated correctly. For instructions on recalibrating your battery(ies), see "Recalibrating the battery(ies)" on page 59. • Let the battery(ies) return to room temperature. Printer Help For more information about printer troubleshooting, click Start, then click Help and Support. Type the keyword - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 131
the printer you want to be the default printer, then click Set as Default Printer. • Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a "Printer queue is full" error message • Make sure that the printer is not set to - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 132
issues, click Start, then click Help and Support. Type the keyword sound troubleshooting in the Search Help box, then press ENTER settings" in your online User Guide. The notebook is not responding when you click or tap on the touchpad • Turn on the touchpad. For instructions on how to adjust the - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 133
www.gateway.com Video The projector or external monitor is not working • Make sure that you have pressed FN+F4 to activate the external monitor option. • Make - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 134
CHAPTER 9: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 135
APPENDIXA Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices 129 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 136
APPENDIX A: Legal Information Important safety information Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system. Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 137
www.gateway.com • Unplug the notebook from the wall outlet and refer servicing to qualified personnel if: • The power cord or plug is damaged. • Liquid has been spilled into the notebook. • The notebook does not operate properly when the operating instructions are followed. • The notebook was - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 138
drivers approved for the country in which the device will be used. See the Gateway System Restoration Kit, or contact Gateway to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 139
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However used notebook properly according to federal, state and local laws. Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 Phone: 800-846- - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 140
using a compatible modular jack which is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number (REN) is used to determine discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 141
. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook. Caution The 802.11A - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 142
cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 143
Products" under a US Department of Health and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location. EPA ENERGY STAR ENERGY STAR As an ENERGY STAR® Partner, Gateway has determined that this product meets the ENERGY STAR - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 144
. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 145
maximizing performance 60 monitoring charge 56 multibay 58 purchasing 52 recalibrating 59 recharging 16, 56 release latch 10, 11 replacing 57 secondary 7 storing 76 troubleshooting 124 bays battery 57 DVD drive 38 DVD/CD-RW drive 38 hard drive 10 memory 10, 93 modular 7, 38 multibay battery 58 BIOS - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 146
memory card 42 removing PC Card 43 slots 42, 43 smart card slot 8 troubleshooting memory card 115 troubleshooting PC Card 123 carrying case 52 CD cleaning 77 controlling playback 28 eject button 41 inserting 41 manual eject hole 41 CD drive See DVD drive cellular phone memory cards 42 Certificate - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 147
104 diskette drive locating 7 status indicator 24 troubleshooting 104 display brightness 32 switching 27 troubleshooting 105 display properties adjusting 48 docking port 10 documentation User Guide 2 double-clicking 31 dragging 31 drivers recovery discs 80, 83 re-installing 78, 79 drives - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 148
117 files opening 31 transferring 69 troubleshooting 108 Firewire port 8, 45 Fn key 26, 27 folders opening 31 function keys 26 G Gateway contact information 3 model number 3 serial number 3 Support 4 Gateway Recovery Center re-installing drivers 81 142 re-installing programs 81 re-installing - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 149
68 lock cable 70 Kensington cable 7 M maintenance cleaning 74, 77 Media Center troubleshooting 111 media reader See memory card reader memory bay 10 installing 93 purchasing 52 removing 93 replacing 93 troubleshooting 114 memory card reader inserting card 42 locating 6 memory cards supported 42 143 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 150
of Authenticity 3 model number 3, 70 modem cable 9, 20 connecting 19, 20 dial-up 19, 68 DSL 9, 20 international adapter 68 jack (dial-up) 8, 19 troubleshooting 115 modular bay 38 modular drive indicator 24 module latch 11 release latch 11 modules changing 38 purchasing 52 monitor adding external 47 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 151
gateway.com removing 43 slot 43 troubleshooting 123 PC Card slot 8 PCMCIA card See PC Card PDA memory cards 42 peripheral devices 45 Plug and Play devices IEEE 1394 support for 46 USB support problems 18 SpeedStep settings 63 status box 27 status indicator 6 surge protector 18 troubleshooting 123 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 152
88 drivers 78, 79 programs 78, 79 software 78, 79 system 78 Windows 78 with Gateway Recovery Center 81 with Windows DVD 90 with Windows System Restore 85 right-clicking 31 S safety avoiding repetitive strain 146 15 caring for notebook 74 general precautions 130 guidelines for troubleshooting 102 - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 153
www.gateway.com re-installing 78, 79 sound adjusting 29, 32 controls 32 muting 29, 32 troubleshooting 126 speakers built-in 6 identification label 3 system keys combinations 27 locating 26 T technical support Support 4 tips before contacting 128 telephone acoustic handset coupler 68 line protector - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 154
105 sound 126 status indicators 126 technical support 128 telephone support 128 touchpad 126 video 127 Web site connection 46 USB port 7, 8 user password 70 projector port 7 S-Video out jack 7 troubleshooting 127 VGA port 7 video camera connecting 46, 47 volume adjusting 29, 32 adjusting modem - Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 155
- Gateway M255 | Gateway Notebook Reference Guide (for Windows Vista) - Page 156
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