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HP 3380 HP LaserJet 3380 All-in-One - User Guide - Page 118

Media jams occur in the printer, To clear a media jam

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Media jams occur in the printer Occasionally, media becomes jammed during a print job. Try the following remedies before you attempt to clear the jam: ● Make sure that you are printing with media that meets specifications. See Device media specifications for more information. ● Make sure that you are printing with media that is not wrinkled, folded, or damaged. ● Make sure that the device is clean. See Cleaning the media path for more information. ● Make sure that the input trays are loaded properly and are not too full. See the getting started guide for information about loading input trays. ● If you are printing to the straight-through output path, close and open the door again to make sure that the green pressure release levers are closed. CAUTION To clear a media jam Media jams might result in loose toner on the page. If you get any toner on your clothes, wash them in cold water. Hot water will permanently set the toner into the fabric. If you get any toner on your hands, wash them in cold water. Do not use a sharp object, such as a pencil or scissors, to remove jammed media. 1. Open the print cartridge door and the straight-through output door. 2. Rotate the green pressure release levers at the back of the device downward. If you can remove the media from the front of the device without removing the print cartridge, do so, and continue with step 4. 106 Chapter 8 Troubleshooting ENWW

Section	Page
Getting to know your device	13
Identifying the HP LaserJet 3380 all-in-one	14
Package contents	14
Device features	15
Identifying the hardware components	16
HP LaserJet 3380 all-in-one hardware components	16
Identifying the device control panel components	17
Device control panel components	17
Identifying the software components	18
Print-media specifications	19
Supported media weights and sizes	19
Changing the settings by using the hp toolbox or the device control panel	21
Using the hp toolbox	22
Supported operating systems	22
Supported browsers	22
To view the hp toolbox	22
The hp toolbox sections	23
Using the device control panel	25
Printing a configuration page	25
Printing a device control panel menu map	25
Restoring the factory-set defaults	25
Changing the device control panel display language	26
Changing the default media size	26
Using the device volume controls	26
Printing	29
Printing by using manual feed	30
To print by using manual feed	30
Stopping or canceling a print job	31
Printer drivers	32
Changing print settings	32
Understanding print-quality settings	34
To temporarily change print-quality settings	34
To change print-quality settings for all future jobs	34
To use EconoMode (to save toner)	35
Optimizing print quality for media types	36
To gain access to the optimizing feature	36
Device media specifications	37
Guidelines for using media	38
Paper	38
Common media problems table	38
Labels	38
Transparencies	39
Envelopes	39
Card stock and heavy media	40
Selecting media for the automatic document feeder (ADF)	42
Automatic document feeder (ADF) specifications	42
Printing on envelopes	43
To print on one envelope	43
To print on multiple envelopes	44
Printing on transparencies and labels	46
To print on transparencies or labels	46
Printing on letterhead and preprinted forms	48
To print on letterhead and preprinted forms	48
Printing on custom-sized media or card stock	49
To print on custom-sized media or card stock	49
Printing on both sides of the media (manual duplexing)	50
To duplex manually on lightweight media	50
To duplex manually on heavy media or card stock (straight-through media path)	51
Printing multiple pages on a single sheet of media	54
To print multiple pages on a single sheet (Windows)	54
To print multiple pages on a single sheet (Macintosh)	54
Printing booklets	55
To print booklets	55
Printing watermarks	57
To use the watermark feature	57
Copying	59
Loading originals to copy	60
To load originals onto the flatbed scanner	60
To load originals into the automatic document feeder (ADF) input tray	61
Starting a copy job	62
Canceling a copy job	62
Adjusting the copy quality	63
To adjust the copy quality for the current job	63
To adjust the default copy quality	63
Adjusting the lighter/darker (contrast) setting	64
To adjust the lighter/darker setting for the current job	64
To adjust the default lighter/darker setting	64
Reducing or enlarging copies	65
To reduce or enlarge copies for the current job	65
To change the default copy size	66
Changing the copy-collation setting	67
To change the copy-collation setting for the current job	67
To change the default copy-collation setting	67
Changing the number of copies	68
To change the number of copies for the current job	68
To change the default number of copies	68
Copying photos, two-sided originals, or books	69
To copy a photo	69
To copy a multiple-page stack of two-sided originals	69
To copy a book	70
Scanning	71
Loading originals to scan	72
Loading originals onto the flatbed scanner	72
Loading originals into the automatic document feeder (ADF) input tray	73
Understanding scanning methods	74
Scanning from the device (Windows)	75
Programming the device Scan-to button	75
Scanning to e-mail	75
Scanning to a folder (Windows only)	75
Canceling a scan job	77
Scanning a photo or a book	78
Scanning a photo	78
Scanning a book	78
Scanning by using hp LaserJet Scan software (Windows)	80
Scanning to e-mail	80
To scan to a file	81
Scanning to another software program	81
Scanning to the Readiris OCR software	82
Scanning from the device and HP Director (Macintosh)	83
Scanning to e-mail	83
Scanning to a file	83
Scanning to a software program	84
Using page-by-page scanning	84
Scanning by using TWAIN-compliant and WIA-compliant software	85
Using TWAIN-compliant and WIA-compliant software	85
Scanning by using OCR	86
Readiris	86
Scanner resolution and color	87
Resolution and color guidelines	87
Color	88
Faxing	89
	90
Cleaning and maintenance	91
Cleaning the outside of the device	92
To clean the exterior	92
To clean the glass	92
To clean the lid backing	93
Cleaning the print-cartridge area	94
To clean the print-cartridge area	94
Cleaning the media path	96
To clean the media path	96
Cleaning the pickup roller	97
To clean the pickup roller	97
Replacing the pickup roller	98
To replace the pickup roller	98
Replacing the device separation pad	100
To replace the device separation pad	100
Installing an ADF	103
To install a replacement ADF	103
Replacing an ADF pickup roller assembly	105
Removing and replacing the device control panel cover	107
Troubleshooting	109
Device does not turn on	110
Is power reaching the device?	110
Pages print but are totally blank	111
Is the sealing tape still in the print cartridge?	111
Does the document contain blank pages?	111
Does the configuration page print?	111
Is the original loaded correctly?	111
Pages did not print	112
Does a message appear on your computer screen?	112
Is media being pulled into the device correctly?	112
Are media jams present?	112
Is the parallel or USB Device Cable (A/B) working, and is it connected correctly?	112
Are other devices running on your computer?	112
Pages printed, but a problem exists	113
Is the print quality poor?	113
Is the printed page different from what appears onscreen?	113
Are the device settings appropriate for the print media?	113
Onscreen error messages appear	114
Printer not responding/error writing to LPT1	114
Cannot access port (in use by another application)	114
Paper-handling problems exist	115
Print is skewed (crooked)	115
More than one sheet feeds at one time	115
Device does not pull media from the media input tray	115
Media curls when fed through device	115
Printed page is different from what appears onscreen	116
Is the text garbled, incorrect, or incomplete?	116
Are graphics or text missing? Are there blank pages?	116
Is the page format different from the format on another printer?	117
Is graphics quality poor?	117
Media jams occur in the printer	118
To clear a media jam	118
To clear other media jams	119
Tips to avoid media jams	120
Print quality is unacceptable	121
Light print or fade	121
Toner specks	121
Dropouts	122
Vertical lines	122
Gray background	123
Toner smear	123
Loose toner	124
Vertical repetitive defects	124
Misformed characters	125
Page skew	125
Curl or wave	126
Wrinkles or creases	126
Toner scatter outline	127
Device control panel error messages appear	128
Resolving common error messages	128
Critical error messages	128
Alert messages	129
Warning messages	129
No copy came out	131
Is media loaded in the input tray?	131
Is the original loaded correctly?	131
Copies are blank, or images are missing or faded	132
Has the sealing tape been removed from the print cartridge?	132
Is the print cartridge low on toner?	132
Is the original of poor quality?	132
Does the original have a colored background?	132
Copy quality is unacceptable	133
Preventing problems	133
Media jams occur in the automatic document feeder (ADF)	134
Typical automatic document feeder (ADF) jam locations	134
To clear a media jam from the automatic document feeder (ADF)	134
Copy defects are apparent	137
Vertical white or faded stripes	137
Blank pages	137
Wrong original was copied	138
Too light or dark	138
Unwanted lines	138
Black dots or streaks	138
Unclear text	138
Reduced size	138
Scanned image is of poor quality	139
Is the original a second-generation photo or picture?	139
Is the image quality better when the document is printed?	139
Is the image skewed (crooked)?	139
Does the scanned image show blotting, lines, vertical white stripes, or any other defect?	139
Do graphics look different from the original?	139
Part of the image did not scan	140
Was the original loaded correctly?	140
Does the original have a colored background?	140
Are text or images on the back of a two-sided original appearing in the scan?	140
Is the original longer than 381 mm15 inches?	140
Is the original too small?	140
Are you using HP Director? (Macintosh only)	140
Is the media size correct?	140
The scan takes too long	141
Is your resolution or color level set too high?	141
Is your software set to scan in color?	141
Did you send a print job or copy job before you tried to scan?	141
Is your computer set for bidirectional communication?	141
Error messages appear	142
Common scanning error messages	142
The scanner did nothing	143
Is the original loaded correctly?	143
Scan quality is unacceptable	144
Preventing problems	144
Blank pages	144
Too light or dark	145
Unwanted lines	145
Black dots or streaks	145
Unclear text	145
Specifications	147
HP LaserJet 3380 all-in-one	149
HP LaserJet 3380 all-in-one specifications	149
HP LaserJet 3380 all-in-one battery	151
Regulatory Information	153
FCC regulations	154
Telephone consumer protection act (United States)	156
IC CS-03 requirements	157
Regulatory information for the European Union countries/regions	158
Safety statements	159
Laser safety statement	159
Canada DOC regulations	159
Laser statement for Finland	160
Korean EMI statement	160
Australia	161
Declaration of Conformity	162
Environmental product stewardship program	163
Protecting the environment	163
Ozone production	163
Energy consumption	163
Toner consumption	163
Paper use	163
Plastics	163
HP LaserJet printing supplies	164
HP printing supplies returns and recycling program information	164
U.S. returns	164
Non-U.S. returns	164
Paper	164
Material restrictions	164
Nederlands	165
For more information	165
Material safety data sheets	166
HP limited warranty statement	167
HP LaserJet 3380 all-in-one ONE-YEAR LIMITED WARRANTY	167
HP parts and accessories	169
Ordering HP parts and accessories	170
HP parts and accessories charts	170
HP LaserJet print cartridges	172
HP policy on non-HP print cartridges	172
To install a print cartridge	172
Storing print cartridges	172
Print cartridge life expectancy	172
Recycling print cartridges	172
Saving toner	173
DIMMs (memory or font)	174
To test a DIMM installation or removal	174
To install a DIMM	174
To remove a DIMM	176
Service and support	179
Obtaining hardware service	180
To obtain hardware service	180
Extended warranty	181
Service information form	182
Glossary	183

Match case Limit results 1 per page

Media jams occur in the printer

Occasionally, media becomes jammed during a print job. Try the following remedies before

you attempt to clear the jam:

●

Make sure that you are printing with media that meets specifications. See

Device

media

specifications

for more information.

●

Make sure that you are printing with media that is not wrinkled, folded, or damaged.

●

Make sure that the device is clean. See

Cleaning

the

media

path

for more information.

●

Make sure that the input trays are loaded properly and are not too full. See the getting

started guide for information about loading input trays.

●

If you are printing to the straight-through output path, close and open the door again to

make sure that the green pressure release levers are closed.

To clear a media jam

CAUTION

Media jams might result in loose toner on the page. If you get any toner on your clothes, wash

them in cold water. Hot water will permanently set the toner into the fabric. If you get any toner

on your hands, wash them in cold water.

Do not use a sharp object, such as a pencil or scissors, to remove jammed media.

Open the print cartridge door and the straight-through output door.

Rotate the green pressure release levers at the back of the device downward. If you can

remove the media from the front of the device without removing the print cartridge, do so,

and continue with step 4.

106

Chapter 8 Troubleshooting

ENWW