HP 3PAR StoreServ 7200 2-node HP 3PAR Service Processor Onsite Customer Care (
HP 3PAR StoreServ 7200 2-node Manual
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- HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 1
HP 3PAR Service Processor Onsite Customer Care (SPOCC) User's Guide Abstract This document provides the information needed to use HP 3PAR Service Processor Onsite Customer Care (SPOCC) to maintain and update the HP 3PAR Service Processor. HP Part Number: QL226-96903 Published: June 2013 - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 2
L.P. Confidential computer software. Valid license from HP required for possession, use or copying. HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 3
2 Files...6 Navigation...6 3 Support...7 InServs...7 Service Processor...8 4 Notify...10 Adding ...20 Validating Remote Support 21 Storage System Configuration Management 22 Storage System Product Maintenance 23 a Storage System Cluster or Node 23 Halting a Storage System Cluster or Node 24 - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 4
Execute a CLI Command...24 Execute a Command on a Node 24 8 Collecting SP Log Files for HP Support 25 9 Support and Other Resources 26 Contacting HP...26 HP 3PAR documentation...26 Typographic conventions...29 HP 3PAR branding information 29 10 Documentation feedback 30 Index...31 4 Contents - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 5
is a suite of service tools applications that provide a web-based user interface for support of the Service Processor (SP) and the HP 3PAR array. It provides a vehicle to review logs and files, to store various types of support documentation, and to manually record product configuration details - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 6
and files and upload files from your "network neighborhood" to the service processor. Within these subdirectories, files can be also be deleted and edit the selected document. Transfer: Click this icon to manually transfer a file back to HP 3PAR Central. A file transferred this way is cataloged and - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 7
storage systems with links to perform various support and diagnostic activities, including Guided Maintenance. • The second part is the Service to HP Support, if allowed, for technical support. • Locate Cage-When you click this link for an identified storage system, the SP queries the storage system - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 8
Node ◦ Halt an InServ Cluster/Node ◦ Upgrade HP 3PAR InForm OS ◦ Install License Key NOTE: 3parcust users can access this option only if they are running the A-class HP 3PAR StoreServ 7000 Storage system. Service it back to HP Support. This option is very useful in troubleshooting SP operations. • - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 9
page. The contact information is used by HP to provide support for the disk array. The contact information must on the Web-Click this link for web-based versions of many of the SPmaint functions. on the Web, which provides communications control between HP 3PAR and the SP. • Hot Fixes-Click this - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 10
Overview Click Notify to display a list of all notification records and user profiles that have been created on the SP. • Notification is a subscription-based activity. If you want to be notified for a particular product, site, or symptom, you must add a notification record, which defines how and - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 11
5. Click Select. The Add Notification screen is displayed. a. Select the desired notification type: • Product • Site b. Select the desired duration for this notification record. NOTE: The default duration is from the current date to ten years from the current date. c. Select the desired - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 12
. The Add Symptom Notification screen is displayed. a. Enter the symptom that you want to trigger a notification. NOTE: The symptom notification is based on pattern matching, so a user should enter only that part of a symptom that will produce the desired match. Regular expressions are permitted - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 13
Select the desired notification type: • Product • Site b. Enter the symptom desired for suppression. NOTE: The symptom for suppression notification is based on pattern matching, so a user should enter only that part of a symptom that will produce the desired match. Regular expressions are permitted - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 14
Editing a Prime Shift 1. In the left navigation pane, click Notify. 2. Click User Profiles. 3. Click Edit for the desired user. The User Profile Form is displayed. 4. Click the view/edit shift details link. The list of prime shifts and exceptions is displayed. 5. Click Edit for the shift that you - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 15
5 Reports Overview The Reports module provides a repository for varied types of information reporting. SP Function Monitors • Msg Log Monitor - Selecting this monitor displays a new window that tails the current message log. It refreshes every five seconds to provide insight into running SP - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 16
to return to the Setup page. The contact information is used by HP to provide support for the disk array. The contact information must be provided at the (such as mailhost.3par.com or mailhost.west.3par.com) but rather the associated domain name (such as 3par.com or west.3par.com). c. Configure the - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 17
base record cannot be deleted; however, additional sites can be added. Note that installed products have to be manually storage server" activities. They are NOT deleted automatically during a "remove storage RAP Forwarding to 3PAR link, an or from Secure Service Collector software deployments - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 18
This function displays a list of all documents currently loaded on the SP and provides an option to delete them. • View Customer Documentation This is a link to the customer documentation jump page. Apache Web Server Logs The Apache web server access and error logs are used primarily to research - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 19
7 SPmaint Overview The SPmaint module provides access to utilities used for Service Processor maintenance. The SPmaint utility is the primary interface for the support (configuration, maintenance, and firmware update) of both the system and its SP. SP Control/Status By clicking the links on this - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 20
. Adding a User 1. In the left navigation pane, click SPmaint. 2. Under Service Processor - SP Maintenance, click SP Control/Status. 3. Under Service Processor - SP Control Menu, click SP User Access Control. 4. Under Service Processor - SP User Access Control Menu, click Add User. 5. Configure the - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 21
You must validate that Remote Support is functioning correctly. To do so, use the SPmaint module in HP 3PAR Service Processor Onsite Customer Care (SPOCC). 1. Log into SPOCC (https://). 2. Click Support. 3. Under Service Processor - Support - Service Processor, click SP Network Configuration - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 22
of the most recent file to start uploading. If this queue becomes long, the Service Processor is encountering transfer issues. To remedy the situation, contact HP support. The SP File Transfer Monitor refreshes every 15 seconds. Storage System Configuration Management Use this option to add a new - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 23
task. This application queries the health of the storage system, tars it up, and sends it back to HP Support, if allowed, for technical support. Rebooting a Storage System Cluster or Node 1. In the left navigation pane, click SPmaint. 2. Under Service Processor - SP Maintenance, click InServ Product - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 24
Processor - SP Maintenance, click InServ Product Maintenance. 3. Under Service Processor - Storage System Product Maintenance, click Halt a Storage System Cluster or Node. The SP queries the storage system to determine available nodes and then presents you with a page from which you can select - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 25
HP Support To collect the Service Processor log files for HP support: 1. Connect to the Service Processor: • If you have not yet configured your permanent Service Processor IP address-in other words, the Service .log errorLog.log Service Processor setup log Storage System setup log General errors 5. - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 26
type of support you are requesting: HP 3PAR storage system HP 3PAR StoreServ 7200 and 7400 Storage systems HP 3PAR StoreServ10000 Storage systems HP 3PAR T-Class storage systems HP 3PAR F-Class storage systems Support request StoreServ 7000 Storage 3PAR or 3PAR Storage HP 3PAR documentation For - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 27
, and detailed alert information HP 3PAR F-Class, T-Class, and StoreServ 10000 Storage Troubleshooting Guide Installing, configuring, and maintaining the HP 3PAR Policy HP 3PAR Policy Server Installation and Setup Guide Server HP 3PAR Policy Server Administration Guide HP 3PAR documentation 27 - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 28
upgrading 7200 and 7400 storage systems Troubleshooting 7200 and 7400 storage systems Maintaining the Service Processor HP 3PAR StoreServ 7000 Storage Service Guide HP 3PAR StoreServ 7000 Storage Troubleshooting Guide HP 3PAR Service Processor Software User Guide HP 3PAR Service Processor Onsite - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 29
followed as directed in order to achieve a functional and supported implementation based on testing at HP. HP 3PAR branding information • The server previously referred to as the "InServ" is now referred to as the "HP 3PAR StoreServ Storage system." • The operating system previously referred to as - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 30
documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback ([email protected]). Include the document title and part number, version number, or the URL when submitting your feedback. 30 Documentation feedback - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 31
command on a node (executing), 8 configuring communication between HP 3PAR and SP, 9 firewall, 9, 20 mailhost, 16 SP network, 9 storage system, 22 support), 25 M mailhost configuration, 16 maintaining customer documentation, 17 manipulating firewall, 9 site authentication key, 24 modifying storage - HP 3PAR StoreServ 7200 2-node | HP 3PAR Service Processor Onsite Customer Care ( - Page 32
23 InSplore data, 23 system crash dumps, 23 running CLI command, 8 command on a node, 8 guided maintenance, 7 health check, 7 InServ product maintenance, 8 InSplore, 7 Performance Analyzer, 7 SPLOR, 8 Storage System Setup wizard, 9 weekly file collection, 8 S shift exception, 14 shifts (editing), 17
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HP 3PAR Service Processor Onsite Customer
Care (SPOCC) User’s Guide
Abstract
This document provides the information needed to use HP 3PAR Service Processor Onsite Customer Care (SPOCC) to maintain
and update the HP 3PAR Service Processor.
HP Part Number: QL226-96903
Published: June 2013