HP 3PAR StoreServ 7200 2-node HP 3PAR Service Processor Onsite Customer Care ( - Page 7

Support, InServs, View Details

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3 Support Overview Click Support to display a two-fold support activities page: • The first part is the InServs section. This section displays all attached storage systems with links to perform various support and diagnostic activities, including Guided Maintenance. • The second part is the Service Processor section. This section is a launching pad for functions that relate to the Service Processor. InServs • Health Check-When you click this link for an identified storage system, a cluster status is generated, and then you are presented with a summary report of possible anomalies within the storage system. Click View Details to see an in-depth picture of the cluster or storage system. NOTE: It can take several minutes to generate the cluster status. These reports are stored on the SP. To see these reports, on the Files tab in SPOCC, click the folder icon next to files, click the folder icon next to the system number of the storage system you want, and then click the folder icon next to status. • Guided Maintenance-When you click this link for an identified storage system, the Guided Maintenance window is displayed, and you are presented with a menu of maintenance options. • InSplore-When you click this link for an identified storage system, the SP launches the InSplore task as a background task. This application queries the health of the storage system, tars it up, and sends it back to HP Support, if allowed, for technical support. • Performance Analyzer-When you click this link for an identified storage system, you are presented with a Performance Analysis workbench. At this point, you can select the desired performance commands and options. When you run the Performance Analyzer, it launches all the commands simultaneously, retrieves the real-time data, tars up the data, and then sends it back to HP Support, if allowed, for technical support. • Locate Cage-When you click this link for an identified storage system, the SP queries the storage system to determine available cages and then prompts you to select the cage you InServs 7

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3 Support
Overview
Click
Support
to display a two-fold support activities page:
•
The first part is the
InServs
section. This section displays all attached storage systems with links
to perform various support and diagnostic activities, including Guided Maintenance.
•
The second part is the
Service Processor
section. This section is a launching pad for functions
that relate to the Service Processor.
InServs
•
Health Check
—When you click this link for an identified storage system, a cluster status is
generated, and then you are presented with a summary report of possible anomalies within
the storage system. Click
View Details
to see an in-depth picture of the cluster or storage
system.
NOTE:
It can take several minutes to generate the cluster status.
These reports are stored on the SP. To see these reports, on the
Files
tab in SPOCC, click the
folder icon next to
files
, click the folder icon next to the system number of the storage system
you want, and then click the folder icon next to
status
.
•
Guided Maintenance
—When you click this link for an identified storage system, the
Guided
Maintenance
window is displayed, and you are presented with a menu of maintenance options.
•
InSplore
—When you click this link for an identified storage system, the SP launches the InSplore
task as a background task. This application queries the health of the storage system, tars it
up, and sends it back to HP Support, if allowed, for technical support.
•
Performance Analyzer
—When you click this link for an identified storage system, you are
presented with a Performance Analysis workbench. At this point, you can select the desired
performance commands and options. When you run the Performance Analyzer, it launches
all the commands simultaneously, retrieves the real-time data, tars up the data, and then sends
it back to HP Support, if allowed, for technical support.
•
Locate Cage
—When you click this link for an identified storage system, the SP queries the
storage system to determine available cages and then prompts you to select the cage you
InServs
7