HP 3PAR StoreServ 7200 2-node HP 3PAR Service Processor Onsite Customer Care ( - Page 25

8 Collecting SP Log Files for HP Support To collect the Service Processor log files for HP support: 1. Connect to the Service Processor: • If you have not yet configured your permanent Service Processor IP address-in other words, the Service Processor Setup wizard has not progressed past the Configure networking operation in step 6 (Apply Settings) and has not yet connected to the new Service Processor IP address-enter the temporary default Service Processor IP address: https:// • If you have successfully set up the Service Processor, enter your permanent Service Processor IP address: https:// 2. From the navigation pane, click Files. 3. Click the folder icons for files > syslog > apilogs. 4. In the Action column, click Download for each log file: SPSETLOG.log ARSETLOG.system_serial_number.log errorLog.log Service Processor setup log Storage System setup log General errors 5. Zip the downloaded log files. 25