HP 418800-B21 HP StorageWorks 70 Modular Smart Array Enclosure maintenance and
HP 418800-B21 - StorageWorks Modular Smart Array 70 Storage Enclosure Manual
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- HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 1
HP StorageWorks 70 Modular Smart Array Enclosure maintenance and service guide This guide provides procedures and diagnostics needed for the maintenance and troubleshooting of the HP StorageWorks 70 Modular Smart Array Enclosure. March 2007 (Third Edition) Part Number 434895-003 - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Windows is a U.S. registered trademark of Microsoft Corporation. February 2007 (First Edition) Part Number - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 3
11 Supported cables ...12 Identifying components...13 Front panel components ...13 Front panel LEDs ...14 Rear panel components...14 Rear panel LEDs ...15 Hard drive bay numbers ...16 Hard drive LEDs ...16 Hard drive LED combinations...17 Diagnostic tools ...18 Integrated Management Log ...18 Array - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 4
Hard drive blank ...27 Removing the hard drive blank ...27 Installing the hard drive blank ...27 Hot-plug hard drive ...28 Before you begin...28 Verifying component failure ...28 Removing the hard drive...29 Installing the hard drive ...30 Verifying component replacement...30 Hot-plug power supply - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 5
the midplane ...51 Verifying component replacement...51 Backplane ...51 Before you begin...51 Verifying component failure ...52 Removing the backplane ...52 Installing the backplane...57 Verifying component replacement...57 Updating firmware...58 Acronyms and abbreviations...59 Index...61 Contents 5 - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 6
guide This maintenance and service guide provides information to help you: • Service the HP StorageWorks 70 Modular Smart Array Enclosure (MSA70) • Troubleshoot the MSA70 About this guide topics include: • Intended audience • Prerequisites • Document conventions and symbols • HP technical support - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 7
numbers • Technical support registration number (if applicable) • Product serial numbers • Error messages • Operating system type and revision level • Detailed questions For continuous quality improvement, calls may be recorded or monitored. Product warranties For information about HP StorageWorks - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 8
new driver versions, firmware updates, and other product resources. HP websites For additional information, see the following HP websites: • http://www.hp.com • http://www.hp.com/go/storage • http://www.hp.com/service_locator • http://www.hp.com/support/manuals • http://www.hp.com/support/downloads - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 9
drives a) 36-GB SAS, 10,000 rpm b) 36-GB SAS, 15,000 rpm * c) 72-GB SAS, 10,000 rpm * d) 72-GB SAS, 15,000 rpm * e) 146-GB SAS 10,000 rpm * f) 60-GB SATA, 5,400 rpm * g) 80-GB SATA, 5,400 rpm * h) 160-GB SATA, 5,400 rpm * 2 Power UID module 3 I/O module 4 Fan module Spare part number - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 10
Item Description Spare part number Customer self repair (on page 19) 5 7-segment display board 399057-001 Optional2 6 Power supply 405914-001 Mandatory1 7 Riser board 399056-001 Optional2 8 Midplane 430148-001 Optional2 9 Backplane 430149-001 Optional2 10 Power on/off module - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 11
specifications, and supported cable lengths for the MSA70. Environmental specifications Specification Value 70 KPa. ‡ Maximum allowable altitude change rate is 457 m/min (1500 ft/min). Enclosure specifications Specification Height Depth Width Weight (maximum) Weight (no drives installed - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 12
) SAS cable ships standard with the enclosure. HP recommends using the shortest cable possible, however, other supported cable lengths between SAS ports are 2 m (6.56 ft), 4 m (13.12 ft), and 6 m (19.69 ft). To acquire different lengths, contact the nearest authorized HP reseller. Specifications 12 - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 13
chapter identifies the components of the MSA70 and identifies and describes the status LEDs of the system: • Front panel components • Front panel LEDs • Rear panel components • Rear panel LEDs and buttons • Hard drive bay numbers • Hard drive LEDs • Hard drive LED combinations Front panel components - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 14
condition Off = No fault condition 3 UID button/LED Blue = Identified Blue flashing = Active remote management Off = No active remote management Rear panel components Item Description 1 Power supply 1 Identifying components 14 - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 15
Item Description 2 Fan 1 3 7-segment display board 4 SAS in connector 5 SAS out connector 6 I/O module 7 For future use 8 Fan 2 9 Power supply 2 Rear panel LEDs and buttons Item Description Status 1 I/O module LED Green = System activity Amber = Fault condition Off = No - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 16
= Standby (auxiliary power present) Blinking amber = Power to this power supply not present Off = One or more of the following conditions exists: • A/C power unavailable • Power supply failed • Power supply exceeded current limit Hard drive bay numbers Hard drive LEDs Identifying components - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 17
identified for this drive and the controller has placed it offline. Replace the drive as soon as possible. A predictive failure alert has been received for this drive. Replace the drive as soon as possible. The drive is offline, a spare, or not configured as part of an array. Identifying components - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 18
iLO user interface • From within HP Insight Diagnostics For more information, see the Management CD in the HP ProLiant Essentials Foundation Pack. Array Diagnostic Utility The Array Diagnostic Utility (ADU) collects information about array controllers and generates a list of detected problems. ADU - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 19
in the procedures to include component-specific precautions or notices. Be sure to read and observe these statements. • Verifying component failure - Before replacing a component, confer with HP technical support to verify that the hardware component has failed and that you are authorized to - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 20
.www1.hp.com/products/storageworks/warranty.html. Parts only warranty service Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only warranty service, HP will provide replacement parts free of charge. For parts only warranty service, CSR part replacement - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 21
or assembly. • Always place hard drives with the Printed Circuit Board (PCB) side down. • Use conductive field service tools. Grounding methods There are several methods for grounding. Use one or more of the following methods when handling or installing electrostatic-sensitive parts: • Use a wrist - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 22
: • Remove all pluggable power supplies and modules to reduce the weight of the product before lifting it. • Observe local occupational health and safety requirements and guidelines for manual material handling. • Get help to lift and stabilize the product during installation or removal, especially - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 23
and guidelines for heavy equipment handling. • Obtain adequate assistance to lift and stabilize the product during installation or removal. • Remove all pluggable power supplies and modules to reduce the weight of the product. • Always load the heaviest item first, and load the rack from the bottom - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 24
conductive tools that could bridge live parts. • Remove all watches, rings, or loose jewelry when working in hot-plug areas of an energized device. • Install the device in a controlled access location where only qualified personnel have access to the device. • Power down the equipment and disconnect - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 25
-plug SAS or SATA hard drive • Hot-plug power supply • Hot-plug fan • I/O module • Front UID module • Power on/off module • Power UID module • 7-segment display board • Riser board • Midplane • Backplane Powering up and powering down CAUTION: Be sure that the server to which the MSA70 is connected - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 26
server hardware installation and cabling. See the server documentation. 2. Connect the SAS cables and power cords to the enclosure. 3. Press and hold the Power On/Standby button on the enclosure. Wait and observe the system power LED and fan modules. When the enclosure powers up, the system power - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 27
grounding can cause ESD. Installing the access panel To install the access panel, reverse the removal procedure: 1. Slide the access panel into place on the chassis. 2. Press down the access panel latch on top of the enclosure to secure the panel. Hard drive blank CAUTION: To prevent improper - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 28
Hot-plug hard drive Before you begin CAUTION: • Before removing the failed component, make sure that you have the replacement part available. Removing not remove the drive. Removing a drive may terminate the current operation and cause data loss. The drive is part of an array that is undergoing - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 29
drive is offline, a spare, or not configured as part of an array. You can replace hard drives without powering down the system. However, before replacing a degraded drive: • Open HP SIM and inspect the Error Counter window for each physical drive in the same array to confirm that no other drives - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 30
replacement After replacing the hard drive, check the hard drive status LEDs to be sure the drive is operating normally. Hot-plug power supply Before you begin CAUTION: • Before removing the failed component, make sure that you have the replacement part available. Removing a component impacts - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 31
• Power supply failed • Power supply exceeded current limit • Check the host log for errors. Removing the power supply 1. Disconnect the power cord from the power supply. 2. Press the latch inward (1) and pull the power supply out of the chassis (2). Installing the power supply To install the power - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 32
Amber = Fault condition Off = Fan unseated from connector or failed • Check the host log for errors. Removing the fan 1. Press up on the release latch (1). 2. Slide the fan out of the chassis (2). Installing the fan To install the fan, slide the fan into the chassis until it clicks into place - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 33
the I/O module 1. Power down the enclosure: a. Power down any attached servers. See the server documentation. b. Press the Power On/Standby button on the enclosure. c. Wait for the system power LED to go from green to amber. d. Disconnect the power cords. 2. Disconnect any SAS cables connected to - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 34
the I/O module out of the chassis (3). Installing the I/O module To install the I/O module: 1. Squeeze the lever and pull it down. 2. Slide the I/O module into the chassis until it clicks into place. 3. Connect SAS cables to the module. 4. Power up the enclosure. Verifying component replacement - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 35
Power down the enclosure: a. Power down any attached servers. See the server documentation. b. Press the Power On/Standby button on the enclosure. c. Wait for the system power the module to the chassis, securing it with a T-10 screw. 2. Install the plastic bezel. 3. Power up the enclosure. Verifying - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 36
conditions exists: • A/C power unavailable • Power supply failed • Power supply in standby mode • Power supply exceeded current limit Removing the power on/off module 1. Power down the enclosure: e. Power down any attached servers. See the server documentation. f. Press the Power On/Standby button - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 37
to the front of the rack. b. Disconnect the cabling and extend or remove the enclosure from the rack. chassis (2). c. Remove the module (3). 5. Remove the power supply: a. Disconnect the power cord from the power supply. b. Press the lever inward (1) and pull the power supply out of the chassis - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 38
lift it out of the chassis (3). Installing the power on/off module To install the power on/off module, reverse the removal procedure: 1. Slide the module into the chassis using the guide and tighten the thumbscrew. 2. Connect the cable to the module. 3. Install the power supply and the front UID - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 39
down any attached servers. See the server documentation. b. Press the Power On/Standby button on the enclosure. c. Wait for the system power LED to go from green to amber. d. Disconnect the power cords. 2. Extend or remove the enclosure from the rack in which it may be installed: a. Loosen the front - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 40
when removing it from the module. Installing the power UID module To install the power UID module, reverse the removal procedure: 1. Insert the module into the chassis and secure it with a T-15 screw. 2. Connect the cable to the midplane. 3. Install the access panel. 4. Insert the enclosure into - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 41
failed. NOTE: No power to the 7-segment display board can also be an indication of the failure of the riser board, the power supply, or the midplane. • Check the host log for errors. Removing the 7-segment display board 1. Power down the enclosure: a. Power down any attached servers. See the server - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 42
the board out of the chassis (2). Installing the 7-segment display board To install the board, reverse the removal procedure: 1. Slide the board into the chassis and insert the pin to secure it. 2. Install the access panel. 3. Insert the enclosure into the rack and power up the enclosure. Verifying - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 43
failed. NOTE: No power to the 7-segment display board can also be an indication of the failure of the 7-segment display board, the power supply, or the midplane. • Check the host log for errors. Removing the riser board 1. Power down the enclosure: a. Power down any attached servers. See the server - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 44
4. Remove the 7-segment display board: a. Pull out the pin to release the board (1). b. Put your finger inside the slot to slide the board out of the chassis (2). 5. Loosen the thumbscrew (1) and lift the riser board out of the chassis (2). Removal and replacement procedures 44 - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 45
known good fan module. Hard drive LED combinations Online/activity LED Fault/UID LED (green) (amber/blue) On, off, or flashing Alternating amber and blue On, off, or flashing Steadily blue On Amber, flashing regularly (1 Hz) On Off Interpretation The drive has failed, or a predictive - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 46
for this drive and the controller has placed it offline. Replace the drive as soon as possible. A predictive failure alert has been received for this drive. Replace the drive as soon as possible. The drive is offline, a spare, or not configured as part of an array. I/O module and fan LEDs Item - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 47
4. Remove the power supplies: a. Disconnect the power cord from the power supply. b. Press the latch inward (1) and pull the power supply out of the chassis (2). c. Repeat steps a and b for the redundant power supply. 5. Remove the fans: a. Press up on the lever (1). b. Slide the fan out of the - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 48
6. Remove the I/O module: a. Disconnect any SAS cables connected to the I/O module. b. Squeeze the lever (1) and pull it down (2). c. Slide the I/O module out of the chassis (3). 7. Remove the I/O module blank: a. Squeeze the lever (1) and pull it down (2). b. Slide the I/O module blank out of the - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 49
the 7-segment display board: a. Pull out the pin to release the board (1). b. Put your finger inside the slot to slide the board out of the chassis (2). 9. Remove the riser board by loosening the thumbscrew (1) and lifting the board out of the chassis (2). Removal and replacement procedures 49 - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 50
10. Disconnect the cables from the midplane. 11. Lift the lever up to disengage the midplane from the backplane (1). Removal and replacement procedures 50 - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 51
making sure that it is engaged with the backplane. Then press the lever down to secure it in the chassis and connect the cables. 2. Install the riser board, 7-segment display board, I/O module and blank, fans, and power supplies. 3. Install the access panel. 4. Insert the enclosure into the rack and - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 52
been received for this drive. Replace the drive as soon as possible. The drive is offline, a spare, or not configured as part of an array. Removing the backplane 1. Power down the enclosure: a. Power down any attached servers. See the server documentation. b. Press the Power On/Standby button on - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 53
midplane: a. Remove the power supplies by disconnecting the power cords from the power supplies, pressing the latch inward (1), and then removing the power supplies (2). b. Remove the fans by pressing up the lever (1) and sliding the fans out of the chassis (2). Removal and replacement procedures - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 54
c. Remove the I/O module by disconnecting any SAS cables connected to the I/O module, squeezing the lever (1), pulling the lever down (2), and then sliding the module out of the chassis. d. Remove the I/O module blank by squeezing the lever (1), pulling the lever down (2), and then sliding the blank - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 55
board by pulling the pin out to release the board (1), and then putting your finger inside the slot to slide the board out of the chassis (2). f. Remove the riser board by loosening the thumbscrew (1) and lifting the board out of the chassis (2). Removal and replacement procedures 55 - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 56
g. Disconnect the cables from the midplane. h. Then lift the lever to disengage the midplane from the backplane (1), and then tilt the midplane up and remove it from the chassis (2). Removal and replacement procedures 56 - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 57
the backplane, reverse the removal procedure: 1. Insert the backplane into the chassis, securing it with the screw. 2. Install the midplane, riser board, 7-segment display board, I/O module and blank, fans, and power supplies. 3. Install the access panel. 4. Insert the enclosure into the rack and - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 58
the MSA70. NOTE: The firmware for both the SAS and SATA hard drives is upgradeable. For firmware and software updates, see the HP website: http://h18004.www1.hp.com/support/files/storage/us/index.html. You can also update the firmware on the server, controller, enclosure, and hard drives using Smart - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 59
ACU Array Configuration Utility ADG Advanced Data Guarding (also known as RAID 6) ADU Array Diagnostics Utility IML Integrated Management Log MSA Modular Smart Array MSA70 Modular Smart Array 70 RAID redundant array of inexpensive (or independent) disks SAS serial attached SCSI SATA serial ATA - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 60
UID unit identification WEBES Web-Based Enterprise Service Acronyms and abbreviations 60 - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 61
26 ADU See Array Diagnostic Utility Array Diagnostic Utility 18 B backplane 51 installing 57 removing 52 buttons 13 C cables, supported 12 component failure, verifying 7-segment display board 41 backplane 52 front UID module 34 hard drive 28 hot-plug fan 32 hot-plug power supply 31 I/O module 33 - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 62
hard drives 29 I/O module 33 midplane 46 power on/off module 36 power supply 31 power UID module 39 riser board 43 riser board 43 installing 45 removing 43 S specifications 11 enclosure 11 environmental 11 subscription service 8 supported cables 12 system components 9 T technical support 7 tools 18 - HP 418800-B21 | HP StorageWorks 70 Modular Smart Array Enclosure maintenance and - Page 63
warranties 7 warranty service, parts only 20 Index 63
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HP StorageWorks 70 Modular Smart Array
Enclosure
maintenance and service guide
This guide provides procedures and diagnostics needed for the maintenance and troubleshooting of the HP StorageWorks 70 Modular Smart
Array Enclosure.
March
2007 (
Third
Edition)
Part Number 434895-00
3