HP 6100 HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ
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- HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 1
4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide (XCS 6.220) Abstract This guide describes how to upgrade controller software, disk drive firmware, and related EVA management software on HP StorageWorks 4000/6000/8000 and 4100/6100/8100 Enterprise Virtual Array models. These - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 2
statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Acknowledgements Microsoft® and Windows® are U.S. registered trademarks of Microsoft - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 3
upgrade 33 Back up all storage system data 34 Upgrading HP Command View EVA 34 Upgrading using the typical installation 35 Verifying the installation ...35 Upgrading browsers and JREs ...36 HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide (XCS 6.220) 3 - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 4
downloading the system software file 72 Invalid firmware image file (Status code 21006 73 Bad image header (Status code 65 73 Solving problems if the storage system does not come back online 74 Solving problems with multiple resynchronizations 74 6 Support and other resources 75 Contacting HP - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 5
Related information ...75 Documents ...75 Websites ...75 Typographic conventions ...76 Rack stability ...77 Customer self repair ...77 Index 79 HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide (XCS 6.220) 5 - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 6
46 10 Controller Events (Initialized system) page 47 11 Code Load Selection window - disk drives 50 12 Code Load Storage System-Page 1 window 51 13 Code Load Storage System-Page 2 window 52 14 Initializing firmware code load 53 15 Storage system updating firmware 53 16 Verifying XCS version - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 7
Tables 1 Reference documentation 10 2 Management software version worksheet 14 3 HP Command View EVAPerf virtual disk statistics 28 4 IBM AIX storage system found 70 9 Document conventions 76 HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide (XCS 6.220) 7 - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 8
8 - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 9
actual upgrade time may be short, offline upgrades can require several hours to complete from the start of the first application shutdown until all hosts and applications have returned to service. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide (XCS 6.220) 9 - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 10
Command View EVA User Guide http://www.hp.com/support/manuals HP StorageWorks Command View EVA Installation Guide Yes Click Storage Software under Storage, and then select HP StorageWorks Command View EVA Software under Storage Device Management Software. HP StorageWorks Storage System - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 11
will receive an email from HP with download instructions. NOTE: For E-Delivery kits, be sure to save the HP mail with the download instructions. You will need them if you need to download the software again. If you have a support contract with HP, you can download the software from the IT Resource - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 12
manage the software updates for your linked support agreements, go to http:// www.itrc.hp.com/service/sum/home.do and click Software Update Manager. 4. To receive physical media, click Request Updates; to request a download of the .ISO image to create a CD yourself, click Download Updates. 5. Select - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 13
related management software to the correct version as required. Use Table 2 to collect version information for your current software. You must upgrade any software that does not meet the required version. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide (XCS - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 14
and Java Runtime Environment (JRE)" on page 36 1You can also use Windows Add or Remove Programs to view the software version. 2For Windows servers. For clients running other operating systems, see the Browser support table in the HP StorageWorks Enterprise Virtual Array Compatibility Reference. See - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 15
opens. Figure 1 HSV Storage Network Properties window . 2. Click Help in the Session pane. The full version is displayed in the top right window bar. If the version listed is earlier than the minimum supported version, it must be upgraded. Figure 2 HP Command View EVA online help . TIP: The version - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 16
order and replace any failed hardware components before beginning the upgrade. 1. Open HP Command View EVA and click the icon of the storage system you want window opens. The Operational State field indicates if there is a hardware problem. Figure 3 Hardware Folder Properties window . c. If a problem - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 17
sent to HP, where it is formatted into a complete report and returned to you. The report can then be used to determine if any of your SAN components are not supported by XCS 6.220 and must be replaced. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide (XCS 6.220 - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 18
the following website: http://h18006.www1.hp.com/products/storageworks/san/index.html Click SAN Visibility under Networking Solutions. 2. Double-click the downloaded file to launch the installation. 3. Follow the on-screen instructions to install the software. Using SAN Visibility Before running SAN - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 19
reports, so it should be one that is easily recognized as being associated with the fabric on which data collection will be done. f. Click Rename. g. Click Yes to confirm the name change. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide (XCS 6.220) 19 - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 20
select Subnet. c. Enter the switch login and password if required. The Read Community value is obtained from the switch. d. If you have created more than one fabric, use the Select Switch Group drop-down list to select the fabric to which you want to add this switch. e. Click Discover Switch to - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 21
have external e-mail access from your environment, this is the preferred method. • Manually-Requires you to manually send the data to HP. If you do not have external e-mail access, use this method. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide (XCS 6.220) 21 - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 22
sent to HP. The report is processed and the formatted report returned to you within one business day. 7. When you receive the formatted report, save on the Customer Details page. If SAN Visibility does not find the SMTP server or if you want to create a report manually, follow the procedure below - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 23
and double-click the index.html file to open the report in your browser. 4. In the left navigation pane, click High Level Fabric Summary. The High Level Fabric Summary window opens. See Figure 5. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide (XCS 6.220) 23 - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 24
For more information about how to use SPOCK, see the Getting Started Guide (http://h20272.www2.hp.com/Pages/spock_overview/introduction.html). 6. For each HBA, compare the indicated driver and firmware versions to the versions supported by XCS 6.220. This information is listed on the Single Point of - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 25
processes that may increase I/O load during the upgrade period, including backup applications and scripts. Ensure these processes are suspended for the duration of the upgrade. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide (XCS 6.220) 25 - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 26
may be useful for analyzing large amounts of data. You can also use the HP TimeLine Visualizer tool (TLViz) to generate graphical representations of performance data. See "Using the HP Command View EVAPerf TLViz formatter" in the HP StorageWorks Command View EVA User Guide for more information. 26 - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 27
offline upgrade. To view virtual disk activity: 1. Double-click the HP Command View EVAPerf program icon on the desktop. The HP Command View EVAPerf command window active/active, one controller is HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide (XCS 6.220) 27 - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 28
Figure 6 Sample virtual disk statistics display . Table 3 HP Command View EVAPerf virtual disk statistics Counter Read Hit Req/s Read Hit MB/s Read Hit Latency Read Miss Req/s Read Miss Data Rate Read Miss - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 29
for more information. NOTE: Unless otherwise noted, cluster testing with online controller software upgrades has not been completed. Cluster information will be added to this document when the testing is complete. HP-UX CAUTION: Because HP-UX supports boot across Fibre Channel SAN, any change to - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 30
remaining paths are in standby mode. The value round_robin is not supported. Sets the path health feature to check each device every 60 The following configuration recommendations apply to both RedHat and SuSE. QLogic Driver parameters (failover enabled): • qdepth = 16 • port_down_retry_count = - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 31
be done offline for Mac OS X servers. Microsoft Windows For Microsoft Windows, consider the following guidelines: • Ensure that MPIO is installed and both paths are active and have access to the array. • EVA boot devices are supported with online controller software upgrades, but the page-file disk - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 32
conclusion of the firmware update process. Disks on the software upgrade. Online controller software upgrades are supported in OpenVMS cluster environments where the EVA is the cluster boot device. Solaris Solaris supports online controller upgrades with the following driver timeouts: • Sun Drivers - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 33
SR timeouts, because Citrix XenServer 5.0 mounts using software with non-default timeout values, use the values as specified for Linux, Linux, page 30. To check or set Xen Citrix parameters, use the set_parm executable found in the /opt/hp/ directory. When executed, the options to - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 34
support, in the HP StorageWorks Enterprise Virtual Array Compatibility Reference. For more information on HP Command View EVA, including the HP StorageWorks Command View EVA Installation Guide and the release notes, download documentation from the website listed in "Required documentation" on page - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 35
is for the typical HP Command View EVA installation. To use the custom installation procedure, which provides control over which components are installed, see the HP StorageWorks Command View EVA Installation Guide for instructions. To install the complete software suite: 1. Close all applications - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 36
" on page 10 for the link to this document. NOTE: If you need to update the browser version on remote computers, do so after you have upgraded to HP Command View EVA 8.0.2. HP Insight Remote Support software HP strongly recommends that you install HP Insight Remote Support software to complete - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 37
email from HP with the download instructions. If you have a support contract with HP, you can download the software from the IT Resource Center (ITRC). For instructions, see "Required kits" on page 11. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide (XCS 6.220 - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 38
NOTE: For E-Delivery kits, be sure to save the HP email with the download instructions. You will need them if you need to download the software again. Monitoring storage system stability Estimated time to complete: 25-30 minutes When to perform: 48 hours before beginning the upgrade The storage - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 39
make all controller software versions the same. • Check the HP firmware policy for additional upgrade information: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01076997. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide (XCS 6.220) 39 - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 40
icon in the Navigation pane. 2. Check the Log state in the DR Group Properties window. • Ensure the connection between the storage systems is not compromised or failed. 1. data is saved to a series of files stored in a location other than on the storage system. HP Storage System Scripting Utility ( - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 41
practice, also use the following commands to collect configuration data: • LS DISK_GROUP FULL • LS HOST FULL • LS VDISK FULL If applicable, use the following commands as well: • LS ISCSI_HOST FULL HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide (XCS 6.220) 41 - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 42
• LS ISCSI_LUN FULL For more information about using the utility or using the CAPTURE commands, see the HP StorageWorks Storage System Scripting Utility Reference. See "Required documentation" on page 10 for the link to this document. Task checklist Use the following checklist to track your - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 43
Task Installing Remote Support Software, page 36 Time required: 10-20 minutes When to perform: Any time prior to the upgrade Task complete Upgrading HP Replication Solutions Manager (optional), page 37 Time required: 10-20 minutes When to perform: Any time prior to the upgrade Monitoring storage - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 44
44 Pre-upgrade tasks - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 45
before beginning the upgrade. Solving upgrade problems If you experience any problems when performing the XCS upgrade procedure, see "Troubleshooting" on page 67 for assistance. If you are still unable to resolve the problem, contact your HP-authorized service representative for assistance. Step - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 46
the Navigation pane. If there are any hardware caution or warning conditions, HP Command View EVA displays the appropriate icon over the folder. b. Click the window opens. The Operational State box indicates if there is a hardware problem. Figure 8 Hardware Folder Properties window . c. If a problem - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 47
your HP-authorized service representative to fix the problem. CAUTION: If any critical events have occurred within the last 48 hours, do not proceed with the upgrade until the situation has been resolved. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide (XCS - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 48
Support Software while performing the upgrade as follows: 1. On the management server, open a command window. 2. Enter the following command to stop Remote Support Software access to the storage system in HP Command View EVA. The two work in conjunction with one another. Clearing the password on the - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 49
support for controller software versions, in the HP StorageWorks Enterprise Virtual Array Compatibility Reference. Estimated time to complete: Varies. Must be performed for each host accessing the storage system. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 50
monitor them using HP Command View EVA and wait until they are completed before proceeding with the upgrade. Upgrading controller software IMPORTANT: If Open HP Command View EVA in your browser. 2. In the Navigation pane, select the storage system you want to upgrade. The properties window for - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 51
the downloaded .ISO image), and select the appropriate file as shown in the following table: For this array EVA8000/8100 EVA4000/4100 EVA 6000/6100 Select \\HSV210\6220\210_6220.SSS \\HSV200\6220\200_6220.SSS HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 52
. Figure 14 shows an example. Figure 13 Code Load Storage System-Page 2 window . 7. Click Next Step. The new storage system software is copied to the controllers and validated. A sliding bar progress screen is updated as the code segments are validated. 52 Upgrading the Enterprise Virtual Array - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 53
code load page opens. See Figure 14. This page is displayed Updating Firmware window opens. See Figure 15. Figure 14 Initializing firmware code load . Figure 15 Storage system updating firmware . 9. Click Finish. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 54
window opens. Verify the version of the storage system software in the Software box displays 6220. The Version box will still display 6200. IMPORTANT: During a typical update may not be visible from HP Command View EVA. Either wait to upgrade the firmware. Review the following guidelines and tips - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 55
file and place the files in a directory where HP Command View EVA resides (HP recommends that you use the default directory noted in Step 3a.) Continue with step 4. 4. Open HP Command View EVA. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide (XCS 6.220) 55 - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 56
click Select. The Code Load Disk Drives On Line - Page 1 window opens. Figure 18 Code Load Disk Drives - Page 1 window . 8. Do one of the following: a. If you are running HP Command View EVA 9.x or later, click Browse and navigate to the zip file or manually enter the path to the zip file (from Step - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 57
configuration information and upgrade eligibility. The results are displayed in a table when the Online Disk Drive Code Load - Page 2 window opens. Figure 19 Code Load Disk Drives - Page 2 window . HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide (XCS 6.220) 57 - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 58
30 seconds to 3.5 minutes per drive to upgrade the firmware. The status is updated at 45 second intervals, so you must wait to see which disk drives are Disk Drives - status window . When all the disk drives have been upgraded, the Code Load Disk Drives On Line - Page 3 window opens indicating the - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 59
Load Disk Drives - Page 3 window . 11. Click Finish. Upgrading firmware on an individual disk If it is necessary to upgrade the firmware on an individual disk, the firmware and installation instructions can be downloaded from the following website: http://www.hp.com/support/evadiskfirmware IMPORTANT - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 60
. 1. With either of the default menus (Storage System Name or World Wide Name) displayed, press three times to display System Password. 2. Press to steps: 1. Start HP Command View EVA in your browser. 2. Click Agent Options in the Session pane. The Management Agent Options window opens. 3. Click - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 61
on all data replication groups. See "Preparing an HP Continuous Access EVA environment for upgrading" on page 39. 4. If you changed any host LUN timeout values, reset them to their original values. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide (XCS 6.220) 61 - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 62
start Remote Support Software: C:\>net start desta_service d. Enter exit. 6. Update the MIB file after the upgrade to ensure SNMP notifications are captured correctly. See "Retrieving the Management Information Base" in the HP StorageWorks Command View EVA User Guide for detailed instructions. Task - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 63
• When running HP Continuous Access EVA, enable failsafe mode on all DR groups. • If you changed any host LUN timeout values, reset them to their original values. • Enable Remote Support Software (if used). HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide (XCS - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 64
64 Upgrading the Enterprise Virtual Array - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 65
all data after downgrading. Before proceeding with a downgrade, you must contact HP Services to determine if a downgrade is allowed in your configuration and, if a minimum version of XCS 6.110. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide (XCS 6.220) 65 - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 66
66 Downgrading the Enterprise Virtual Array - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 67
problems when updating the system software. Each troubleshooting section is cross-referenced to the corresponding step in "Upgrading controller firmware" on page 50 where the problem is likely to occur. Many of the common problems you may encounter are included. Contact your HP-authorized support - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 68
Tab, under History, click Clear History. 5. Ensure that HP Command View EVA is installed on the C:\ drive. 6. Ensure that the folders C:\Program Files\Compaq\SANworks\Element Manager for StorageWorks HSV\HSV200xx or HSV210 exist. Troubleshooting specific HP Command View EVA errors View is not set - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 69
for Unknown Storage System-Cause 1 This scenario should correct itself in less than one minute. Alternately, you can perform a Rediscover operation to initiate new commands to the controller. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide (XCS 6.220) 69 - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 70
the "HP Command View EVA interoperability support" table in the HP StorageWorks Enterprise Virtual Array compatibility reference to determine which version of HP Command View EVA you should be running. Then, upgrade HP Command View EVA to a compatible version. See "Required documentation" on page 10 - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 71
denied. Solving problems selecting a storage system When selecting a storage system, ensure the status icon displayed for the storage system is a green cluster symbol indicating good health. See Figure 23. HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide (XCS - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 72
under Tasks for HP StorageWorks Continuous Access EVA Software. Solving problems downloading the system software file If you cannot download the system software file, right-click the link and save it to your desktop. Then, double click the saved file on the desktop, which opens a window with the - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 73
image file, and continue the process. If the process fails again with the same message, download the firmware image file again and repeat the process. Figure 26 Bad image header (Status code 65) . HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide (XCS 6.220) 73 - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 74
Command View EVA by performing the troubleshooting steps in "HP Command View EVA problems" on page 67. • Check any Remote Support Software messages. 1. Double click on the System Event Analyzer icon on the management server to run Remote Support Software. 2. Click Full View under either System Log - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 75
information Documents For documents referenced in this guide, see the Manuals page on the Business Support Center website: http://www.hp.com/support/manuals In the Storage section, click Disk Storage Systems or Storage Software, and then select your product. Websites For additional information - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 76
• HP: http://www.hp.com • HP Storage: http://www.hp.com/go/storage • HP Partner Locator: http://www.hp.com/service_locator • HP Software Downloads: http://www.hp.com/support/downloads • HP Software Depot: http://www.software.hp.com • HP Single Point of Connectivity Knowledge (SPOCK): http://www.hp. - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 77
provider will determine whether a repair can be accomplished by CSR. For more information about CSR, contact your local service provider, or see the CSR website: http://www.hp.com/go/selfrepair HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide (XCS 6.220) 77 - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 78
78 Support and other resources - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 79
browsers recommended versions, 36 Invalid firmware image file error, 73 J Java Runtime Environment, recommended versions, 36 JRE, recommended versions, 36 K kits, required, 11 kits, software, 11 HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Product Software Guide (XCS 6.220) 79 - HP 6100 | HP StorageWorks 4x00/6x00/8x00 Enterprise Virtual Array Updating Produ - Page 80
online upgrade time, 24 software kits, 11 status code 21006, 73 65, 73 storage system checking hardware, 16, 46 checking status, 16, 38, 45 passwords, 60 Storage System Password Access page, 49 Subscriber's Choice, HP, 75 symbols in text, 76 T technical support HP, 75 service locator website, 75
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HP StorageWorks 4x00/6x00/8x00 Enterprise
Virtual Array Updating Product Software Guide
(XCS 6.220)
Abstract
This guide describes how to upgrade controller software, disk drive firmware, and related EVA management
software on HP StorageWorks 4000/6000/8000 and 4100/6100/8100 Enterprise Virtual Array models.
These arrays are referenced as EVA4x00/6x00/8x00 throughout the document. This guide is intended for field
personnel and customers who are experienced with Enterprise Virtual Arrays, storage area networks, and HP
StorageWorks Command View EVA.
This guide does not provide information about upgrading or changing the Enterprise Virtual Array hardware.
Part Number: 5697-0459
Second edition: April 2010