HP AA988A HP StorageWorks 2012sa Modular Smart Array user guide (488320-002, J - Page 57

Is the controller back panel Fault/Service Required LED amber?, Are both drive module LEDs

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Is the controller back panel Fault/Service Required LED amber? Answer No Yes (blinking) Yes Possible Reasons System functioning properly. One of the following errors occurred: • Hardware-controlled power- up error • Cache flush error • Cache self-refresh error An enclosure-level fault occurred. If installing a controller FRU, the module has not gone online and likely failed its self-test. Actions No action required. • Restart this controller from the other controller using SMU or the CLI. • Remove the controller and reinsert it. • Contact an authorized service provider for assistance. • Replace the controller. • Check the event log for specific information regarding the fault. • Isolate the fault. • Contact an authorized service provider for assistance. • If installing a controller FRU, restart the controller and check the event log for errors. Are both drive module LEDs, Online/Activity, and Fault/UID LEDs off? Answer Yes Possible Reasons • There is no power. • The drive is offline. • The drive is not configured. Actions • Check that the drive is fully inserted and latched in place, and that the enclosure is powered on. Chapter 5 Troubleshooting 57

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Chapter 5
Troubleshooting
57
Is the controller back panel Fault/Service
Required LED amber?
Are both drive module LEDs, Online/Activity, and
Fault/UID LEDs off?
Answer
Possible Reasons
Actions
No
System functioning properly.
No action required.
Yes
(blinking)
One of the following errors
occurred:
•
Hardware-controlled power-
up error
•
Cache flush error
•
Cache self-refresh error
•
Restart this controller from the
other controller using SMU or the
CLI.
•
Remove the controller and reinsert
it.
•
Contact an authorized service
provider for assistance.
•
Replace the controller.
Yes
An enclosure-level fault
occurred.
If installing a controller FRU,
the module has not gone online
and likely failed its self-test.
•
Check the event log for specific
information regarding the fault.
•
Isolate the fault.
•
Contact an authorized service
provider for assistance.
•
If installing a controller FRU,
restart the controller and check the
event log for errors.
Answer
Possible Reasons
Actions
Yes
•
There is no power.
•
The drive is offline.
•
The drive is not configured.
•
Check that the drive is fully
inserted and latched in place, and
that the enclosure is powered on.