HP Business Inkjet 2200/2250 HP Business InkJet 2200/2250 Printer - (English) - Page 45

troubleshooting, General Troubleshooting Tips, Printing a Configuration

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troubleshooting troubleshooting General Troubleshooting Tips 1. Check the printer LCD panel. If the printer LCD panel displays a recoverable error message, see Understanding Printer Messages on page 6-5 for instructions on how to resolve the problem. Example Solution BAD INK CARTRIDGE OR PRINTHEAD, CLOSE ALL COVERS, etc. See Understanding Printer Messages on page 6-5 for information on how to resolve such errors. E: XXXX E: XXXX-X-Y-Z E: XX Your printer may have a hardware problem. Turn OFF the printer, wait for a few seconds and then turn it ON again. If the message persists, your printer may need servicing, write down the error code and contact HP. 2. If the LED is flashing and the printer does not print, lift up the printhead access cover and make sure the hook on the printhead cover is properly secured by the carriage latch. Printing a Configuration Page Note: If an HP JetDirect EIO print server card is installed, two pages will print. To print a Configuration page: 1. Press the Menu button until INFORMATION MENU appears. 2. Press the Item button until PRINT CONFIGURATION appears. 3. Press the Resume button to print the configuration page. 7-1

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7-1
troubleshooting
General Troubleshooting Tips
1.
Check the printer LCD panel. If the printer LCD panel displays a
recoverable error message, see Understanding Printer Messages on
page 6-5 for instructions on how to resolve the problem.
Example
Solution
BAD INK
CARTRIDGE OR
PRINTHEAD, CLOSE
ALL COVERS, etc.
See Understanding Printer Messages on page 6-5 for
information on how to resolve such errors.
E: XXXX
E: XXXX-X-Y-Z
E: XX
Your printer may have a hardware problem. Turn OFF
the printer, wait for a few seconds and then turn it ON
again. If the message persists, your printer may need
servicing, write down the error code and contact HP.
2.
If the LED is flashing and the printer does not print, lift up the
printhead access cover and make sure the hook on the printhead
cover is properly secured by the carriage latch.
Printing a Configuration Page
Note: If an HP JetDirect EIO print server card is installed, two pages will print.
To print a Configuration page:
1.
Press the Menu button until INFORMATION MENU appears.
2.
Press the Item button until PRINT CONFIGURATION appears.
3.
Press the Resume button to print the configuration page.
troubleshooting