HP CB411A User Manual - Page 71

Step 4: Is the print quality acceptable?, Step 5: Is the device communicating with the computer?

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Yes If the configuration page printed, go to Step 4: Is the print quality acceptable? on page 61 No If no paper came out, see Media problem-solving on page 73. If you are unable to resolve the problem, Contact HP support on page 62. Step 4: Is the print quality acceptable? Yes If the print quality is acceptable, go to Step 5: Is the device communicating with the computer? on page 61 No If the print quality is poor, see Improve print quality on page 69. Verify that the print settings are correct for the media you are using. See Supported paper and other media on page 21 for information on adjusting the settings for various types of media. If you are unable to resolve the problem, Contact HP support on page 62. Step 5: Is the device communicating with the computer? Try printing a document from a software application. Yes If the document prints, go to Step 6: Does the printed page look like you expected? on page 61 No If the document does not print, see Printer software problems on page 76. If you are using a Macintosh computer, see Common Macintosh problems on page 77. If you are unable to resolve the problem, Contact HP support on page 62. Step 6: Does the printed page look like you expected? Yes The problem should be resolved. If it is not resolved, Printed page is different from what appeared on screen on page 74. No If you are unable to resolve the problem, Contact HP support on page 62. ENWW Problem-solving checklist 61

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Yes
If the configuration page printed, go to
Step 4: Is the print
quality acceptable?
on page
61
No
If no paper came out, see
Media problem-solving
on page
73
.
If you are unable to resolve the problem,
Contact HP support
on page
62
.
Step 4: Is the print quality acceptable?
Yes
If the print quality is acceptable, go to
Step 5: Is the device
communicating with the computer?
on page
61
No
If the print quality is poor, see
Improve print quality
on page
69
.
Verify that the print settings are correct for the media you are
using. See
Supported paper and other media
on page
21
for
information on adjusting the settings for various types of
media.
If you are unable to resolve the problem,
Contact HP support
on page
62
.
Step 5: Is the device communicating with the computer?
Try printing a document from a software application.
Yes
If the document prints, go to
Step 6: Does the printed page look
like you expected?
on page
61
No
If the document does not print, see
Printer software problems
on page
76
.
If you are using a Macintosh computer, see
Common
Macintosh problems
on page
77
.
If you are unable to resolve the problem,
Contact HP support
on page
62
.
Step 6: Does the printed page look like you expected?
Yes
The problem should be resolved. If it is not resolved,
Printed
page is different from what appeared on screen
on page
74
.
No
If you are unable to resolve the problem,
Contact HP support
on page
62
.
ENWW
Problem-solving checklist
61