HP Color LaserJet Pro MFP M476 User Guide

HP Color LaserJet Pro MFP M476 Manual

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  • HP Color LaserJet Pro MFP M476 | User Guide - Page 1
    Color LaserJet Pro MFP M476
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 2
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 3
    HP Color LaserJet Pro MFP M476 User Guide
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 4
    to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 5
    and supplies ...16 Parts and-supplies ...16 Accessories ...16 Replace the toner cartridges ...17 4 Print ...21 Print tasks (Windows) ...22 How to print (Windows) ...22 Automatically print on both sides (Windows 24 Manually print on both sides (Windows 25 Print multiple pages per sheet (Windows
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 6
    a copy ...36 Copy on both sides (duplex) ...37 Copy on both sides automatically ...37 Copy on both sides manually ...37 6 Scan ...39 Scan by using the HP Scan software (Windows 40 Scan by using the HP Scan software (Mac OS X 41 Set up Scan to E-mail ...42 Introduction ...42 Use the Scan to
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    book entries ...63 8 Manage the product ...65 Use HP Web Services applications ...66 Change the product connection type (Windows 67 HP Device Toolbox (Windows) ...68 HP Utility for Mac OS X ...70 Open HP Utility ...70 HP Utility features ...70 Use HP Web Jetadmin software ...72 Configure IP network
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    Method two: Update the firmware using the Firmware Update Utility 85 9 Solve problems ...87 Control-panel help system ...88 Restore the factory-set defaults ...89 the toner cartridge 109 Check paper and the printing environment 109 Step one: Use paper that meets HP specifications 109 vi
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    colors 110 Check other print job settings ...110 Check the EconoMode settings 111 Adjust color settings (Windows 111 Try a different print driver ...119 Check the sender's fax machine ...119 Solve wired network problems ...120 Poor physical connection ...120 The computer is using the incorrect
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    Solve fax problems ...125 Fax troubleshooting checklist ...125 Solve general fax problems ...126 Faxes are sending slowly 126 Fax quality is poor ...127 Fax cuts off or prints on two pages 127 Index ...129 viii ENWW
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 11
    views ● Control panel ● Product hardware setup and software installation Go to www.hp.com/support/colorljMFPM476 for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www
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    to Network Folder options Supported operating Windows XP, 32-bit, Service Pack 2 and greater, Windows XP 64- bit, Print systems23 driver only NOTE: Microsoft retired mainstream support for Windows XP in April 2009. HP will continue to provide best-effort support for the discontinued XP operating
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    located outside the US, go to www.hp.com/support, select a country/region, click Product Support & Troubleshooting, enter the product name, and then select Search. 3 The HP Software Installer CD for Windows and Mac installs the HP PCL 6 discrete driver and .NET 3.5 SP1 for Windows operating systems
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    Product views Product front view 1 Document feeder cover 2 Document feeder input tray 3 Document feeder output bin 4 Color touch screen control panel 5 Walk-up USB printing port 6 On/Off button 7 Optional Tray 3 8 Tray 2 9 Tray 1 10 Print cartridge/front door handle 11 Output
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    Product back view 1 Fax port and external phone port 2 Network port 3 Hi-speed USB 2.0 port 4 Power connection 5 Rear door 6 Serial number label Interface ports 1 Telephone "line out" port for attaching an extension phone, answering machine, or other device 2 Fax "line in" port for
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 16
    the current status of the product 3 Attention light Indicates a problem with the product 4 Ready light Indicates the product is ready button illuminates only when the current screen can use this feature. 8 HP NFC Wireless Direct for printing from mobile devices (wireless models) (M476dw
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    reversed for some languages. 1 Web Services button Provides quick access to HP Web Services features, including HP ePrint HP ePrint is a tool that prints print directly from Web applications that you have downloaded from the HP ePrintCenter Web site at www.hpeprintcenter.com 9 Product status
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    1. Go to www.hp.com/support. 2. Select your country/region. 3. Click Product Support & Troubleshooting. 4. Enter the product name (HP Color LaserJet Pro MFP M476), and then select Search. Find the following support: ● Install and configure ● Learn and use ● Solve problems ● Download software updates
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    Tray 3. Go to www.hp.com/support/colorljMFPM476 for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www.hp.com/support for Worldwide support and other HP products. ENWW 9
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 20
    Load Tray 1 (multipurpose tray) 1. Open tray 1 by grasping the handle on the left side of the tray and pulling down. 2. Pull out the tray extension. 10 Chapter 2 Paper trays ENWW
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 21
    3. If you are loading long sheets of paper, flip out the extension. 4. Extend the paper guides fully (1) and then load the paper stack into tray 1 (2). Adjust the paper guides to the size of the paper. NOTE: To avoid jams, do not add paper to tray 1 while the product is printing. Do not close
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    1. 1. Pull the tray out of the product. NOTE: Do not open the tray while it is in use. 2. Slide open the paper length and width guides. 3. To load legal-size paper, extend the tray by pressing and holding the extension tab while pulling the front of the tray toward you. NOTE
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 23
    that they align with the papersize marking in the bottom of the tray. Slide the front paper length guide so that it pushes the stack of paper against the back of the tray. 5. Push down on the paper to make sure that the paper
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    6. Slide the tray completely into the product. 7. On the product control panel, configure the paper size and type to match the paper loaded in the tray. a. From the Home screen on the product control panel, touch the Setup button. b. Open the following menus: System Setup Paper Setup Tray 2 c. Touch
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 25
    , and supplies ● Parts and-supplies ● Accessories ● Replace the toner cartridges Go to www.hp.com/support/colorljMFPM476 for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go
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    -to-depot support is not provided under the HP product warranty. ● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the product warranty period. Item Description HP 312A Black LaserJet Toner Cartridge Standard
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 27
    cartridges The product uses four colors and has a different print cartridge for each color: black (K), magenta (M), cyan (C), and yellow (Y). CAUTION: If toner gets on any clothing, wipe it off with a dry cloth and wash the clothing in cold water. Hot water sets toner into the fabric. 1. Open the
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    4. Remove the new print cartridge from the packaging. 5. Gently rock the print cartridge from front to back to distribute the toner evenly inside the cartridge. 6. Remove the orange, plastic shield from the bottom of the new print cartridge. 18 Chapter 3 Parts, supplies, and accessories ENWW
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 29
    on the bottom of the print cartridge. Fingerprints on the imaging drum can cause print-quality problems. 8. Insert the new print cartridge into the product. Match the color indicator on the cartridge to the color indicator in the empty slot. 9. Pull the tab on the left side of the print cartridge
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    10. Close the print-cartridge drawer. 11. Close the front door. 12. Place the old print cartridge, the sealing tape, and the orange plastic shield in the new print cartridge box. Follow the recycling instructions that are included in the box. 20 Chapter 3 Parts, supplies, and accessories ENWW
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 31
    ) ● Print tasks (Mac OS X) ● Mobile printing ● Use walk-up USB printing Go to www.hp.com/support/colorljMFPM476 for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 32
    ● How to print (Windows) ● Automatically print on both sides (Windows) ● Manually print on both sides (Windows) ● Print multiple pages per sheet (Windows) Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. 22 Chapter 4
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    3. Click or tap the tabs in the print driver to configure the available options. For example, set the paper orientation on the Finishing tab, and set the paper source, paper type, paper size, and
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 34
    that the duplexer does not support, you can print on both sides manually. 1. From the software program , select the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 35
    , and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. 3. Click or tap the Finishing tab. 4. Select the Print on both sides (manually) check box. Click the OK button to print the first side of the
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 36
    the Print option. 2. Select the product from the list of printers, and then click or tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different software programs. 3. Click or tap the Finishing tab. 4. Select the number of pages per sheet from
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 37
    tap the Properties or Preferences button to open the print driver. NOTE: The name of the button varies for different hp.com/support/colorljMFPM476. Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search. Instructions
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    the Layout menu. 4. Select a binding option from the Two-Sided drop-down list. 5. Click the Print button. Manually print on both sides (Mac OS X) NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint. 1. Click the File menu, and then
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 39
    button. Additional print tasks In the US, go to www.hp.com/support/colorljMFPM476. Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search. Instructions are available for performing specific print tasks, such as the
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 40
    device-to-device touch. Go to the product support home page for this product for more information: ● In the US, go to www.hp.com/support/colorljMFPM476. ● Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 41
    and have Internet access. ● HP Web Services must be enabled on the product, and the product must be registered with HP Connected. 1. From the to PDF (in the bottom left of the driver screen). Select HP ePrint. For Windows, the HP ePrint software supports TCP/IP printing to local network printers on
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 42
    products are compatible with AirPrint, go to the support Web site for this product: ● In the US, go to www.hp.com/support/colorljMFPM476. ● Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting. Enter the product name, and then select Search. NOTE: AirPrint does
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 43
    Use walk-up USB printing 1. Insert the USB flash drive into the walk-up USB port on the product. 2. The USB Flash Drive menu opens. Touch the arrow buttons to scroll through the options. ● Print Documents ● View and Print Photos ● Scan to USB Drive 3. To print a document, touch the Print Documents
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    34 Chapter 4 Print ENWW
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 45
    duplex) Go to www.hp.com/support/colorljMFPM476 for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www.hp.com/support for Worldwide support and other HP products. ENWW 35
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 46
    graphics. 4. Touch the arrows to change the number of copies, or touch the existing number and type the number of copies. 5. Touch the Black or Color button to start copying. 36 Chapter 5 Copy ENWW
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 47
    manually Copy on both sides automatically 1. Load the original documents into the document feeder with the first page facing up, and with the top of the page leading. 2. Adjust the paper guides 7. Touch the Black or Color button to start copying. Copy on both sides manually 1. Place the document face
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    38 Chapter 5 Copy ENWW
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 49
    Folder ● Scan to email ● Scan to a network folder ● Scan to a USB flash drive Go to www.hp.com/support/colorljMFPM476 for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 50
    the paper along the left side of the scanner glass. 2. Click Start, and then click Programs (or All Programs in Windows XP). 3. Click HP, and then click HP Scan. 4. Select a scanning shortcut, and adjust the settings if necessary. 5. Click Scan. NOTE: Click Advanced Settings to gain access to more
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    the long edge of the paper along the left side of the scanner glass. 2. Open the HP Scan software, which is located in the Hewlett-Packard folder inside the Applications folder. 3. Follow the on-screen instructions to scan the document. 4. When you have scanned all the pages, click the Done button
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    HP Embedded Web Server to configure this feature. The following instructions describe configuring the feature by using both the Scan to Email Setup Wizard and the HP Wizard (Windows) Some HP products include driver installation from a software CD the email/Internet service provider or system
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    to be changed. NOTE: If you are using Google™ Gmail for email service, click the Always use secure connection (SSL/TLS) check box. ● In open the Embedded Web Server (EWS) interface. Use a Web browser to open the HP Embedded Web Server (EWS) a. From the Home screen on the product control panel,
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 54
    keyboard. The EWS opens. Use the HP Utility to open the HP Embedded Web Server (EWS) a. Open the HP Utility by clicking the HP Utility icon on the Dock, or need to be changed. NOTE: If you are using Google™ Gmail for email service, click the Always use secure connection (SSL/TLS) check box. ● In the
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 55
    HP program group for the product as part of the full software installation. You can also use the HP Embedded Web Server to configure these features. The following instructions the Scan to Network Folder Wizard (Windows) Some HP products include driver installation from a software CD. At the end of
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 56
    Network Folder feature on a Mac 1. Use one of the following methods to open the Embedded Web Server (EWS) interface. Use a Web browser to open the HP Embedded Web Server (EWS) a. From the Home screen on the product control panel, touch the Network button to display the IP address or host name
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    ● In the Network Folder Information section, enter the Display Name and Network Path. If required, enter the network Username and Password. ● In the Secure the Folder Access with a PIN section, enter the PIN. NOTE: You can assign a 4-digit security PIN to prevent unauthorized persons from saving
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 58
    must be connected to a network and the Scan to Email feature must be configured by using the Scan to Email Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load the document on the scanner glass according to the indicators on the product. 2. From the Home screen on the product control
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 59
    connected to a network and the Scan to Network Folder feature must be configured by using the Scan to Network Folder Setup Wizard (Windows) or the HP Embedded Web Server. 1. Load the document on the scanner glass according to the indicators on the product. 2. From the Home screen on the product
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    Scan to a USB flash drive 1. Load the document on the scanner glass according to the indicators on the product. NOTE: For best results, load small-size paper (letter, A4, or smaller) with the long edge of the paper along the left side of the scanner glass. 2. Insert a USB flash drive into the walk-
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 61
    and receive faxes ● Send a fax ● Create, edit, and delete speed-dial entries Go to www.hp.com/support/colorljMFPM476 for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 62
    devices to the same telephone jack the product is connected to. Complete the instructions in each of the following four steps: 1. Step 1: Identify the phone on the equipment and services already installed on the phone system. NOTE: The product is an analog device. HP recommends using the product
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 63
    will be sending and receiving faxes, and follow the setup instructions. ● Dedicated phone line on page 53 ● Shared support Web site for this product: ● In the US, go to www.hp.com/support/colorljMFPM476. ● Outside the US, go to www.hp.com/support. Select your country/region. Click Troubleshooting
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 64
    2. Set the product to answer fax calls automatically. a. Turn the product on. b. From the Home screen on the product control panel, touch the Setup button. c. Touch the Fax Setup menu. d. Touch the Basic Setup menu. e. Touch the Answer Mode setting. f. Touch the Automatic option. 3. Continue to Step
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    3. Remove the plug from the telephone line out port on the rear of the product, and then connect a phone to this port. 4. Set the product to answer fax calls automatically. a. Turn the product on. b. From the Home screen on the product control panel, touch the Setup button. c. Touch the Fax Setup
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    4. Connect the answering machine telephone cable to the telephone line out port on the rear of the product. NOTE: Connect the answering machine directly to the product, or the answering machine might record fax tones from a sending fax machine and the product might not receive faxes. NOTE: If the
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 67
    and software installation by following these steps. 1. Click Start, and then click Programs. 2. Click HP, click the name of the product, and then click HP Fax Setup Wizard. 3. Follow the on-screen instructions in the HP Fax Setup Wizard to configure the fax settings. 4. Continue to Step 4: Run a fax
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 68
    screen instructions to configure the fax settings. 5. Continue to Step 4: Run a fax test on page 58. HP Embedded Web Server 1. Open the HP Embedded , touch the Setup button. 2. Scroll to and touch the Service menu. 3. Touch the Fax Service menu. 4. Touch the Run Fax Test option. The product prints
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    is ready to send and receive faxes. ● If the report indicates the product failed the test, review the report for more information about fixing the problem. The fax troubleshooting checklist has more information on resolving fax problems. ENWW Set up to send and receive faxes 59
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 70
    Send a fax ● Fax from the flatbed scanner ● Fax from the document feeder ● Use speed dials and group-dial entries ● Send a fax from the software ● Send a fax from a third-party software program, such as Microsoft Word Fax from the flatbed scanner 1. Place the document face-down on the scanner glass.
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    , correction fluid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals into the document feeder. 2. Adjust the paper guides until they are snug against the paper. 3. From the Home screen on the product control panel, touch the Fax button. 4. Use the keypad
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    Click Start, click Programs (or All Programs in Windows XP), and then click HP. 2. Click the product name, and then click Send fax. The fax software File menu, and then click Print. 3. Select the fax print driver from the print driver drop-down list. The fax software opens. 4. Enter the fax number
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    imported, you must use the export feature in that other program. HP Device Toolbox can import contact information from the following software program phone Microsoft Outlook Express ● A phone book previously exported from another HP product's Device Toolbox software Delete phone book entries You can
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    64 Chapter 7 Fax ENWW
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 75
    Jetadmin ● Product security features ● Economy settings ● Update the firmware Go to www.hp.com/support/colorljMFPM476 for HP's all-inclusive help for your product: ● Solve problems. ● Download software updates. ● Join support forums. ● Find warranty and regulatory information. You can also go to www
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 76
    be enabled on the product. Follow this procedure to enable HP Web Services: 1. From the Home screen on the product control panel, touch the Web Services button. 2. Touch the Enable Web Services button. After you download an application from the HP Connected Web site, it is available in the Apps menu
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    connection type (Windows) If you are already using the product and you wish to change the way it is connected, use the Reconfigure your HP Device shortcut on your computer desktop to change the connection. For example, you can reconfigure the product to use a different wireless address, to connect
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    view or change product settings from your computer. This tool opens the HP Embedded Web Server for the product. NOTE: This tool is available accepts. ● System Setup: Change the system defaults for the product. ● Service: Perform the cleaning procedure on the product. ● Save and Restore: Save
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    Tab or section Scan tab Networking tab Provides the ability to change network settings from your computer. HP Web Services tab HP Smart Install tab Description Configure the Scan to Network Folder and Scan to E-mail features. ● Network Folder Setup: Configure folders on the network to which
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    you can perform with HP Utility. Menu Information And Support Item Supplies Status Device Service ID (if assigned), the firmware version (FW Version), the Serial Number, and the IP address. Transfer files from the computer to the product. You can upload the following types of files: ● HP LaserJet
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 81
    life. Change paper size and type for each of the trays. Open the HP Embedded Web Server (EWS) for the product. NOTE: USB connections are not supported. Display error events that have occurred with the product. Open the HP Embedded Web Server (EWS) page for configuring settings for scanning to email
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    , monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product
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    ● Rename the product on a network ● Manually configure IPv4 TCP/IP parameters from the control panel Printer sharing disclaimer HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP printer drivers. Go to Microsoft at www.microsoft
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    product control panel, touch the Setup button. 2. Scroll to and touch the Network Setup menu. 3. Touch the TCP/IP Config menu, and then touch the Manual button. 4. Use the keypad on the touchscreen to enter the IP address, and touch the OK button. Touch the Yes button to confirm. 5. Use the
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 85
    ● Receive notification of product and supplies events ● View and change network configuration The HP Embedded Web Server works when the product is connected to an IP-based network. The HP Embedded Web Server does not support IPX-based product connections. You do not have to have Internet access to
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    percent life remaining of HP supplies. ● Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply life product accepts. ● System Setup: Change the system defaults for the product. ● Service: Perform the cleaning procedure on the product. ● Save and Restore: Save
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 87
    Tab or section Scan tab (MFP products only) Networking tab (Network-connected products only) Provides the ability to change network settings from your computer. HP Web Services tab HP Smart Install tab Description Configure the Scan to Network Folder and Scan to E-mail features. ● Network Folder
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    selected product, including the product Service ID (if assigned), the firmware version (FW Version), the Serial Number, and the IP address. ● File Upload: Transfer files from the computer to the product. You can upload the following types of files: ◦ HP LaserJet printer command language (.PRN
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 89
    only) Scan Settings (MFP products only) Description ◦ Postscript (.PS) ◦ Text (.TXT) ● HP Connected: Access the HP Connected Web site. ● trays. ● Additional Settings: Open the HP Embedded Web Server (EWS) for the product. NOTE: USB connections are not supported. Message Center: Display error events
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    , monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific product
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 91
    Product security features The product supports security standards and recommended protocols that help you keep the product secure, protect critical information on your network, and simplify the way you monitor and maintain the product. For in-depth information about HP's secure imaging and printing
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 92
    cartridge. If print quality begins to degrade and is no longer acceptable, consider replacing the toner cartridge. NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server. 1. From the software program, select the Print option. 2. Select the product
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    ● Auto Power Down ● Power Down Delay 3. Select the time for the power-down delay. NOTE: The default value is 30 Minutes. 4. The product automatically wakes from the auto power-down mode when it receives jobs or when you touch the screen on the product control panel. You can change which events cause
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    the firmware HP offers periodic product updates, new Web Services apps, and new features to existing Web Services apps. Follow these steps to update the product firmware for a single product. When you update the firmware, Web Service apps will update automatically. There are two supported methods to
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 95
    steps to manually download and install the Firmware Update Utility from HP.com. NOTE: This method is the only firmware update option available for products connected to the computer via a USB cable. It also works for products connected to a network. 1. Go to www.hp.com/go/support, click the Drivers
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    86 Chapter 8 Manage the product ENWW
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 97
    ● Solve wired network problems ● Solve wireless network problems ● Solve fax problems For more information: In the US, go to www.hp.com/support/colorljMFPM476. Outside the US, go to www.hp.com/support. Select your country/region. Click Product Support & Troubleshooting. Enter the product name
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 98
    by touching the buttons in the menu. Some Help screens include animations that guide you through procedures, such as clearing jams. For screens that contain settings for a message that describes the problem. The message also contains instructions to help solve the problem. 88 Chapter 9 Solve
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 99
    also deletes any pages that are stored in the memory. 1. On the product control panel, touch the Setup button. 2. Scroll to and touch the Service menu. 3. Scroll to and touch the Restore Defaults button, and then touch the OK button. The product automatically restarts. ENWW Restore the factory-set
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 100
    no longer acceptable. Once an HP toner cartridge has reached Very Low, HP's Premium Protection Warranty on that toner cartridge has ended. Change the Color Cartridges ● Very Low Setting 3. Select one of the following options: ● Select the Continue option to set the product to alert you that the toner
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 101
    Order supplies Order supplies and paper Order through service or support providers Order using the HP Embedded Web Server (EWS) www.hp.com/go/suresupply Contact an HP-authorized service or support provider. To access, in a supported Web browser on your computer, enter the product IP address or host
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 102
    guides to the appropriate indentation in the tray. 5. Check the product control panel to see if the product is waiting for you to acknowledge a prompt to feed the paper manually of paper to the tray. 2. Use only paper that meets HP specifications for this product. 3. Use paper that is not wrinkled,
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 103
    than the maximum number of pages. Make sure the paper stack fits below the guides in the input tray, and remove pages from the output bin. ● Verify that the document feeder If the product document feeder experiences paper-handling problems, such as jams or multiple-page feeds, clean the document-
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 104
    . Do not place liquids directly on the glass or platen. They might seep and damage the product. 3. Close the document-feeder cover. 94 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 105
    of jams. In addition, instructions display on the control 2 6 Tray 3 Loose toner might remain in the product after a jam. This problem typically resolves itself after a few Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 106
    inserted in the product. 7. If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time. 8. From the Home screen on the product control panel the printing environment is within recommended specifications. 96 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 107
    Clear jams in the document feeder 1. Open the document-feeder cover. 2. Gently pull the jammed paper out. ENWW Clear jams 97
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 108
    most of the sheet of paper has been pulled inside the product or no paper is visible, continue with the following steps. 98 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 109
    2. Pull out tray 2 and place it on a flat surface. 3. Lower the jam-access tray. 4. Remove the jammed sheet by pulling it straight out. 5. Push the jam-access tray up to close it and then replace tray 2. ENWW Clear jams 99
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 110
    NOTE: To close the tray, push in the middle or with even pressure on both sides. Avoid pushing on one side only. Clear jams in Tray 2 1. Open tray 2. 2. Remove the jammed sheet by pulling it straight out. 3. Close tray 2. 100 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 111
    Clear jams in Tray 3 1. Open tray 3. 2. Remove the jammed sheet by pulling it out. 3. Close tray 3. ENWW Clear jams 101
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 112
    4. Open the rear door. CAUTION: The fuser, located in the back of the product, is hot. Wait for the fuser to cool before continuing. 5. Remove any visible paper from the product. 6. Close the rear door. 102 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 113
    . CAUTION: The fuser, located in the back of the product, is hot. Wait for the fuser to cool before continuing. 2. If necessary, pull the guide (1) and remove any visible paper (2) from the bottom of the delivery area. 3. If necessary, remove any visible paper from bottom side of the duplexing unit
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 114
    from the product. 6. If you can see the leading edge of the paper, remove it from the product. 7. Close the rear door. 104 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 115
    Clear jams in the output bin 1. If paper is visible in the output bin, grasp the leading edge with both hands and slowly remove it. 2. Open the rear door to check for jammed paper. 3. Remove any jammed paper. Use both hands to pull out the paper to avoid tearing. 4. Close the rear door. ENWW Clear
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 116
    issue. If the product is having scan, fax, or copy quality problems, try the following solutions and also see "Improve scan quality," toner cartridge ● Check paper and the printing environment ● Calibrate the product to align the colors ● Check other print job settings ● Try a different print driver
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 117
    the product. 3. By default, the print driver displays the Copies & Pages menu. Open the problems can occur when using a toner cartridge that is at its estimated end of life. The supplies status page indicates when a supply level is very low. After an HP supply has reached the very low threshold, HP
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 118
    , if magenta dots appear in all five color bands. If the dots are all the same color, replace that toner cartridge. ● If streaks appear in multiple color bands, contact HP. A component other than the toner cartridge is probably causing the problem. Clean the product Print a cleaning page During
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 119
    to turn the product on. Visually inspect the toner cartridge 1. Remove the toner cartridge from the product, and verify that the HP specifications Some print-quality problems arise from using paper that does not meet HP specifications. ● Always use a paper type and weight that this product supports
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 120
    that optimizes print quality. Follow these steps to resolve print print-quality problems such as misaligned color, colored shadows, blurry graphics, or other print-quality issues. 1. On the to try to resolve the issue by adjusting other print-driver settings. 110 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 121
    toner cartridge. NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can enable the feature by using the HP 3. Click the Color tab. 4. Select the HP EasyColor check box to clear it. 5. Select a color theme from the Color Themes drop-down
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 122
    any of the following drivers from the HP Web site. In the US, go to www.hp.com/support/ colorljMFPM476. Outside the US, go to www.hp.com/support. Select your country/region. Click Download Drivers & Software. Enter the product name, and then select Search. 112 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 123
    support ● Recommended for general office printing in Windows environments ● Compatible with previous PCL versions and older HP LaserJet ) ● Designed for use in corporate Windows environments to provide a single driver for use with multiple product models ● Preferred when printing to multiple product
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 124
    settings ● Optimize for text or pictures ● Check the scanner resolution and color settings on the computer ● Edge-to-edge copying Try these few simple steps paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem,
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 125
    setting for documents that contain mostly text. ● Picture: Use this setting for documents that contain mostly graphics. Check the scanner resolution and color settings on the computer If you are printing a scanned image, and the quality is not what you expected, you might have selected a resolution
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 126
    . Intended use Fax Email Edit text Print (graphics or text) Display on screen Recommended resolution Recommended color settings 150 ppi ● Black and White 150 ppi ● Black and White, if the image does not a 4 mm (1/6 inch) unprintable border around the page. 116 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 127
    Considerations for printing or scanning documents with cropped edges: ● When the original is smaller than the output size, move the original 4 mm (1/6 inch) away from the corner indicated by the icon on the scanner. Recopy or scan in this position. ● When the original is the size of the printed
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 128
    feeder, load the original document into the feeder correctly, using the paper guides, to avoid unclear or skewed images. If the problem still exists, try these additional solutions. If they do not fix the problem, see "Improve print quality" for further solutions. Check the scanner glass for
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 129
    correction only if you are having trouble sending or receiving a fax, and button. 2. Touch the Service menu. 3. Touch the Fax Service menu. 4. Touch the If the fax quality is better, the problem is related to the initial recipient's fax document is on white (not colored) paper. ● Increase the fax
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 130
    compatibility problems ● The computer or workstation might be set up incorrectly ● The product is disabled, or other network settings are incorrect NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and not of the HP print drivers. For
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 131
    settings, you must also change them for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver. The computer or workstation might be set up incorrectly 1. Check the network
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 132
    problems in the product is turned on. ● Verify that the service set identifier (SSID) is correct. Print a configuration page the product. Make sure poles, walls, or support columns containing metal or concrete do not separate devices. ● Verify that the print driver is installed on the computer. ●
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 133
    , restart the computer. 5. Verify that you can open the product HP Embedded Web Server from a computer on the network. The product does computer connects to. 2. Print a configuration page. 3. Compare the service set identifier (SSID) on the configuration page to the SSID in the network problems 123
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 134
    to the same network that the computer connects to. a. Print a configuration page. b. Compare the service set identifier (SSID) on the configuration report to the SSID in the printer configuration for the computer. with the wireless products on the network. 124 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 135
    instructions to complete the installation, and then click the Exit button to close the utility. 4. Verify that the fax was set up when the product software was installed. From the computer, in the HP program folder, run the Fax Setup Utility. 5. Verify that the telephone service supports analog
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 136
    problems ● Faxes are sending slowly ● Fax quality is poor ● Fax cuts off or prints on two pages Faxes are sending slowly The product is experiencing poor phone line quality. ● Retry sending the fax when the line conditions have improved. ● Check with the phone service provider that the line supports
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 137
    Open the Setup Menu menu. b. Open the Service menu. c. Open the Fax Service menu. d. Open the Error Correction menu. e. Select the On setting. ● Check the toner cartridges and replace if necessary. ● Ask the b. Open the System Setup menu. c. Open the Paper Setup menu. ENWW Solve fax problems 127
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 138
    to Page setting is off and the Default Paper Size setting is set to letter, a legal size original prints on two pages. 128 Chapter 9 Solve problems ENWW
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 139
    (double-sided) settings (Windows) 24 Windows 25 duplexing manually (Mac) 28 manually (Windows) 25 E EconoMode setting 82, 111 economy supported HP Embedded Web Server 75 F factory-set defaults, restoring 89 fax sending from software 62 solve general problems 126 speed dials 61 fax troubleshooting
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 140
    HP Utility, Mac 70, 78 HP Web Jetadmin 72, 80 HP Web Services applications 66 enabling 66 HP Wireless Direct Printing 30 I interface ports locating 5 Internet Explorer, versions supported HP on both sides Mac 28 manually, Windows 25 Windows 25 print HP Utility 70, 78 sending faxes 62 solve problems
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 141
    4 troubleshooting faxes 125 jams 95 network problems 120 wired network 120 wireless network 122 two-sided copying 37 two-sided printing settings (Windows) 24 U USB flash drives printing from 33 W walk-up USB printing 33 Web browser requirements HP Embedded Web Server 75 Web Services applications
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 142
    132 Index ENWW
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 143
  • HP Color LaserJet Pro MFP M476 | User Guide - Page 144
    © 2014 Hewlett-Packard Development Company, L.P. www.hp.com *CF385-90907* CF385-90907
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Color LaserJet Pro MFP M476