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Troubleshooting the product setup

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c. On the first configuration page, under Product Settings, find the IP Address. Type this address into the Printer Address field on the add printer screen. d. Select the Printer Model and select the product in the Model Name list. If the product PPD does not appear in the Model Name list, turn the computer off and then on again and restart the setup process. 6. Click Add. The product appears in the Printer List. 7. To configure installable options such as a duplexing unit or optional paper trays, click Show Info? and select Installable Options in the drop-down menu. NOTE: This step is necessary only for network connections and USB connections that use Rendezvous/Bonjour. AppleTalk automatically configures the installable options. 8. In the Optional Trays: drop-down menu, select the trays that are installed on the product. 9. In the Collation in Printer: drop-down menu, select the amount of memory and hard disk combination that is installed in the product: 10. If the product has a hard disk, select Installed from the Printer Hard Disk drop-down menu. 11. If the product has a duplex unit, select the Duplex Unit check box. 12. In the Paper Matching: drop-down menu, select one of the following options: ● Prompt User for correct size ● Nearest Size & Scale ● Nearest Size & Crop 13. Click Apply Changes, and then close the Printer List dialog box. Troubleshooting the product setup If the product does not appear in the printer list after an installation: Complete each one of these solutions in the order given, and restart the setup process after each one to see if the issue has been resolved. ● Verify that the USB or network cable is connected between the product and the computer and that the product is powered on. ● Try disconnecting and reconnecting the cable. If the computer has more than one USB port, try a different USB port. ● Turn the product off and then back on. ● Turn the computer off and then back on. ● If you are using a USB hub on the computer, disconnect any other USB devices from the hub. If the wrong PPD appears in the Kind column in the printer list after installation: 1. Unplug the USB cable. 2. Delete the print queue with the incorrect type (for example, Generic PostScript Printer). 3. Reinstall the printing-system software. 228 Chapter 5 Macintosh software and utilities ENWW

Section	Page
Document and product basics	21
Purpose and scope	22
Introduction	22
Software technical reference overview	22
Product overview	24
Documentation availability and localization	25
Software availability and localization	29
Printing-system software on the Web	30
In-box printing-system software CDs	30
CD versions	30
Product walkaround	33
Front and side view	33
Back view	34
Model and serial numbers	34
Windows software description	35
Introduction	35
Windows printing-system software	36
Printing system and installer	36
Animated Getting Started Guide	36
Printing-system CD browser	37
Installer features	39
Driver configuration for Windows	40
HP Printer Update utility	41
HP driver diagnostic printer check tool	42
Advanced color use	43
HP ColorSphere toner	43
HP ImageREt 3600	43
Media selection	43
Color options	43
Standard red-green-blue (sRGB)	43
Manage color	44
Automatic	44
Print in Grayscale	44
Manual color adjustment	45
Manual color options	45
Color themes	45
Match colors	46
Match colors using the Microsoft Office Basic Colors palette	47
Match colors using the HP Basic Color Match tool	47
Match colors using View Custom Colors	47
HP Easy Printer Care	49
HP ToolboxFX	50
HP ToolboxFX overview	50
The HP Embedded Web Server (HP EWS) and HP ToolboxFX	50
Start HP ToolboxFX	51
Structure	51
Opening screen	51
System requirements	51
Key features	51
HP product pop-up alert messages	52
E-mail alert	52
HP ToolboxFX folders	53
Status folder	53
Device Status	54
Supplies Status	55
Device Configuration	56
Network Summary	57
Reports	58
Color Usage Job Log	59
Event Log	60
Alerts folder	60
Set up Status Alerts	61
Set up E-mail Alerts	64
Help folder	65
Troubleshooting	65
Color Printing Tools	66
Animated Demonstrations	68
User Guide	69
System Settings folder	69
Device Information	70
Paper Setup	71
Print Quality	73
Print Density	74
Paper Types	75
Extended Print Modes screen	76
System Setup	79
Save/Restore Settings	80
Product Security	81
Print Settings folder	81
Printing	82
PCL5	84
PostScript	84
Network Settings folder	85
Network Summary	86
IPv4 Configuration	86
IPv6 Configuration	87
Network Identification	88
Advanced	90
SNMP	91
Other screens	92
About HP ToolboxFX	93
Support and Troubleshooting	93
Online HP Offers	93
Product Registration	93
Shop for Supplies	93
HP Embedded Web Server	94
Status tab	94
Device Status	95
Supplies Status	96
Device Configuration	97
Network Summary	98
Reports	99
Color Usage Job Log	100
Event Log	100
System tab	101
Device Information	101
Paper Setup	102
Print Quality	104
Print Density	105
Paper Types	105
Extended Print Modes	106
System Setup	108
Service	108
Product Security	109
Print tab	109
Printing	110
PCL5	111
PostScript	111
Networking tab	111
Network Summary	112
IPv4 Configuration	112
IPv6 Configuration	113
Network Identification	113
Advanced	115
SNMP	116
HP Web Jetadmin	118
HP Customer Participation Program	118
Optional software	119
Universal Print Driver	119
Basic Color Match	119
HP Easy Printer Care	119
HP Smart Web Printing	119
Yahoo! toolbar	120
Font support	121
Basic fonts	121
Default fonts	121
Install Windows software and utilities	127
Introduction	127
Supported operating systems for Windows	128
Windows operating system requirements	128
Installation overview	129
Software installation types for Windows	129
Install drivers using a CD	130
Detailed Microsoft Windows installation instructions	131
Animated Getting Started Guide (GSG)	131
Setup and installation instructions	131
Printing-system software installation for Microsoft Windows	143
Install additional software	156
User uninstall software	161
Uninstall instructions for Windows	161
Uninstall a “full” installation	161
Use the product software Uninstall component (recommended)	161
Use the Windows Add or Remove Programs component	165
Use the printing-system software CD	165
Uninstall a print-driver only installation	166
HP PCL 6 print driver and HP UPD PS for Windows	167
Introduction	167
Open the printer driver	168
Help system	169
“What's this?” Help	169
Constraint messages	169
Advanced tab features	170
Paper/Output settings	171
Copy Count setting	171
Graphic settings	172
Image Color Management settings	172
TrueType Font settings	172
Document Options	172
Advanced Printing Features	173
PostScript Options (HP UPD PS only)	173
PostScript Output option	173
TrueType Font Download option	173
PostScript Language Level	173
Send PostScript Error Handler	174
Printer Features	174
Print All Text as Black	174
Send TrueType as Bitmap (PCL 6 only)	174
Raster Compression (PCL 6 only)	174
Print Data Optimization (PCL 6 only)	175
HP EasyColor	175
Alternative Letterhead Mode (PCL 6 only)	176
Layout Options	176
Printing Shortcuts tab	177
General Everyday Printing (PCL 6 only)	178
Envelopes (PCL 6 only)	181
Cardstock/Heavy (PCL 6 only)	182
Glossy/Presentation (PCL 6 only)	184
Snapshot Photos (PCL 6 only)	185
Labels (PCL 6 only)	186
Transparencies (PCL 6 only)	187
Factory Defaults	189
User Guide Print Settings (HP UPD PS only)	189
Document preview image	192
Paper/Quality tab features	193
Paper Options	194
Paper size:	195
Custom Paper Size	195
Name	195
Paper Size	196
Units	196
Custom width and height control limits	196
Paper source:	197
Paper type:	198
Special pages	200
Covers	200
Print pages on different paper	200
Document preview image	201
Print Quality group box	201
Print Quality drop-down menu	202
Gloss Level (HP UPD PS only)	202
Gloss Level driver settings	202
Effects tab features	203
Resizing Options group box	203
Actual Size setting	204
Print Document On setting	204
Scale to Fit option	204
% of actual size option	205
Document preview image	205
Watermarks group box	206
Current watermarks	207
Watermark message	207
Message angle	208
Font attributes	208
Name drop-down menu	208
Color drop-down menu	208
Shading drop-down menu	209
Size spin box	210
Style drop-down menu	210
Default settings	210
Finishing tab features	211
Document Options	211
Print on Both Sides check box	212
Print on both sides automatically	212
Manually printing on both sides	213
Flip Pages Up option	214
Booklet layout drop-down menu	215
Book and booklet printing	215
Printing a booklet	215
Printing a book	216
Pages per Sheet drop-down menu	216
Print Page Borders check box	216
Page Order drop-down menu	216
Document preview image	217
Orientation group box	217
Portrait option button	217
Landscape option button	217
Rotate by 180 degrees check box	218
Mirror Image check box (HP UPD PS only)	218
Color tab features	219
Color Options	219
Automatic	220
Manual	220
Print in Grayscale	221
Color Themes	222
Document preview image	222
Services tab features	223
Internet Services	223
Device Settings tab features	225
Form to Tray Assignment	226
Font Substitution Table	227
External Fonts	227
Installing external fonts	228
Removing external fonts	228
Installable Options	229
Allow Manual Duplexing	229
Printer Memory	229
About tab features	230
Macintosh software and utilities	233
Introduction	233
Supported operating systems for Macintosh	234
Macintosh system requirements	234
Hardware requirements	234
Supported print drivers for Macintosh	234
Change print-driver settings for Macintosh	234
Printing-system software	235
Availability	235
Printing-system software on the Web	235
Printing-system software	235
In-box printing-system software CDs	236
Macintosh partition	236
CD versions	236
Macintosh installation instructions	238
Macintosh component descriptions	238
HP LaserJet PPDs	238
PDEs	238
HP EWS Gateway	238
Install notes (Readme file)	239
Install the Macintosh printing system	239
Install the software for Macintosh operating systems	239
Setup instructions	244
Set up the product with Mac OS X v10.5 and v10.6	245
Set up the product with Mac OS X v10.3 and v10.4	246
Troubleshooting the product setup	248
Remove the printing-system software from Macintosh operating systems	250
Supported utilities for Macintosh	250
HP Embedded Web Server	250
Use features in the Macintosh printer driver	251
Create and use printing presets in Macintosh	251
Resize documents or print on a custom paper size	251
Use watermarks	251
Print multiple pages on one sheet of paper in Macintosh	252
Print on both sides of the page (duplex printing)	252
Use the Services menu	253
Macintosh readme	254
Mac OS X printer queue setup for your HP LaserJet printer	254
Troubleshooting notes	254
Engineering details	257
Introduction	257
Firmware updates	258
Supported paper tables	260
Special paper guidelines table	262
Sizes (min & max) and supported paper by tray	263
Media attributes and commands	265
Media types and sizes	265
Custom paper sizes	267
Manual scrubber	268
File to E-mail utility	269
Hewlett-Packard Color LaserJet CP5220 Series Printer Install Notes	270
I. INTRODUCTION	270
PURPOSE OF THIS DOCUMENT	270
WHO NEEDS THIS SOFTWARE?	271
OVERVIEW OF THE PRINTING-SYSTEM COMPONENTS	271
II. LATE-BREAKING INFORMATION	273
KNOWN ISSUES AND WORKAROUNDS	273
III. INSTALLATION INSTRUCTIONS	274
INSTALL SOFTWARE ON XP AND WINDOWS VISTA	274
IV. UNINSTALLATION INSTRUCTIONS	275
WINDOWS UNINSTALLER	275
ADD/REMOVE PROGRAMS	275
V. TECHNICAL ASSISTANCE	275
VI. LEGAL STATEMENTS	276
TRADEMARK NOTICES	276
WARRANTY AND COPYRIGHT	276
Troubleshooting	277
Port communication	277
Overview	277
USB port connections	277
Device conflicts in Windows	277
Open the Windows Device Manager	277
Check for product conflicts	278
Guidelines for troubleshooting and resolving product conflicts	278
Installed product	278
E-mail alerts	279

Match case Limit results 1 per page

On the first configuration page, under

Product Settings

, find the IP Address. Type this

address into the

Printer Address

field on the add printer screen.

Select the

Printer Model

and select the product in the

Model Name

list. If the product PPD

does not appear in the

Model Name

list, turn the computer off and then on again and restart

the setup process.

Click

Add

. The product appears in the

Printer List

To configure installable options such as a duplexing unit or optional paper trays, click

Show

Info?

and select

Installable Options

in the drop-down menu.

NOTE:

This step is necessary only for network connections and USB connections that use

Rendezvous/Bonjour. AppleTalk automatically configures the installable options.

In the

Optional Trays:

drop-down menu, select the trays that are installed on the product.

In the

Collation in Printer:

drop-down menu, select the amount of memory and hard disk

combination that is installed in the product:

10.

If the product has a hard disk, select

Installed

from the

Printer Hard Disk

drop-down menu.

11.

If the product has a duplex unit, select the

Duplex Unit

check box.

12.

In the

Paper Matching:

drop-down menu, select one of the following options:

●

Prompt User for correct size

●

Nearest Size & Scale

●

Nearest Size & Crop

13.

Click

Apply Changes

, and then close the

Printer List

dialog box.

Troubleshooting the product setup

If the product does not appear in the printer list after an installation:

Complete each one of these solutions in the order given, and restart the setup process after each one

to see if the issue has been resolved.

●

Verify that the USB or network cable is connected between the product and the computer and that

the product is powered on.

●

Try disconnecting and reconnecting the cable. If the computer has more than one USB port, try a

different USB port.

●

Turn the product off and then back on.

●

Turn the computer off and then back on.

●

If you are using a USB hub on the computer, disconnect any other USB devices from the hub.

If the wrong PPD appears in the Kind column in the printer list after installation:

Unplug the USB cable.

Delete the print queue with the incorrect type (for example, Generic PostScript Printer).

Reinstall the printing-system software.

228

Chapter 5

Macintosh software and utilities

ENWW