HP Dc7700 Quick Setup and Getting Started Guide - Page 26

Table 1 Solving General Problems (continued) There is no sound or sound volume is too low. Cause Solution speakers are not muted or to increase the volume. Cannot remove computer cover or access panel. Cause Solution Smart Cover Lock, featured on some computers, is locked. Unlock the Smart Cover Lock using Computer Setup. The Smart Cover FailSafe Key, a device for manually disabling the Smart Cover Lock, is available from HP. You will need the FailSafe Key in case of forgotten password, power loss, or computer malfunction. Order PN 166527-001 for the wrench-style key or PN 166527-002 for the screwdriver bit key. Poor performance is experienced. Cause Processor is hot. Hard drive is full. Low on memory. Hard drive fragmented. Program previously accessed did not release reserved memory back to the system. Virus resident on the hard drive. Solution 1. Make sure airflow to the computer is not blocked. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow 2. Make sure fans are connected and working properly (some fans only operate when needed). 3. Make sure the processor heatsink is installed properly. Transfer data from the hard drive to create more space on the hard drive. Add more memory. Defragment hard drive. Restart the computer. Run virus protection program. 18 Quick Setup & Getting Started ENWW