HP Designjet Z5200 HP Designjet Z5200ps Photo Printer - Using your printer
HP Designjet Z5200 - PostScript Printer Manual
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- HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 1
HP Designjet Z5200ps Photo Printer Using your printer - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 2
to change without notice. The only warranties for HP Products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 3
...3 Troubleshooting ...3 Accessories, support and specifications 3 Glossary ...3 Index ...3 Warnings and Cautions ...3 The printer's main features ...4 The printer's main components ...4 Front view ...5 Rear view ...5 The front panel ...6 Printer software ...7 The printer's internal prints - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 4
the drying time ...41 Turn the automatic cutter on and off 42 Feed and cut the paper ...42 5 Printing ...43 Create a print job ...44 Using the Embedded Web Server to print files 44 Printing stored jobs ...45 Select print quality ...45 Select paper size ...46 Custom paper sizes ...47 iv ENWW - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 5
margins options ...47 Print with shortcuts ...48 Print on loaded paper ...49 Rescale a print ...49 Preview a print ...50 Print a draft ...51 High-quality printing ...52 If you have a high-resolution image 52 If you have printhead problems 53 Print 16-bit color images ...53 Print in gray shades - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 6
103 Check ink and paper usage for a job 103 Ink and paper statistics with the HP Utility 103 Printer statistics with the Embedded Web Server 104 Request accounting data by E-mail 104 9 Handling ink cartridges and printheads 105 About the ink cartridges ...106 Check ink cartridge status ...106 - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 7
the firmware ...121 Update the software ...122 Change the battery ...122 Printer maintenance kits ...122 11 Accessories ...123 How to order supplies and accessories 124 Order ink supplies ...124 Order paper ...125 Non-recommended paper types 130 Order accessories ...130 12 Troubleshooting paper - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 8
Print ...155 Corrective action ...156 If you still have a problem ...157 14 Troubleshooting ink cartridge and printhead issues 158 Cannot insert an ink cartridge ...159 Ink cartridge status messages ...159 Cannot insert a printhead ...159 The front-panel display recommends reseating or replacing - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 9
176 HP Professional Graphics Services 176 Knowledge Center ...176 HP Start-up Kit ...176 HP Care Packs and Warranty Extensions 176 HP Installation ...177 HP Proactive Support ...177 Contact HP Support ...177 Telephone number ...178 18 Printer specifications ...179 Functional specifications ...180 - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 10
x ENWW - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 11
Introduction 1 Introduction ● Safety precautions ● HP Start-up Kit ● Your printer's documentation ● Using this guide ● The printer's main features ● The printer's main components ● The front panel ● Printer software ● The printer's internal prints ENWW 1 - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 12
; it contains the printer's software and documentation. Your printer's documentation This guide is the main source of information on using your printer; it is supplied on the HP Start-up Kit CD with your printer and can be downloaded from http://www.hp.com/go/Z5200ps/manuals/. A printed document of - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 13
. ● Troubleshooting paper issues on page 132 ● Troubleshooting print-quality issues on page 141 ● Troubleshooting ink cartridge and printhead issues on page 158 ● Troubleshooting general printer issues on page 167 ● Front-panel error messages on page 173 Accessories, support and specifications These - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 14
printer's main features Your printer is a color inkjet printer designed for printing high-quality images on paper up to 1118 mm (44 in) wide. Some major features of the printer are shown below: ● Print resolution of up to 2400 × 1200 optimized dpi ● The HP Utility, see Access the HP Utility on page - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 15
2. Ink cartridge slots 3. Blue lever 4. Transparent window 5. Front panel 6. Printhead carriage 7. Printhead 8. Output tray 9. Paper alignment lines 10. Basket Rear view 1. Spindle 2. Spindle holders 3. Document holder 4. Sockets for communication cables and optional accessories ENWW The printer - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 16
by settings in the printer drivers, see Installing the software on page 9. The front panel has the following components: 1. Direct access keys: ● First key: View ink levels, see Check ink cartridge status on page 106 ● Second key: View loaded paper, see View information about the paper on page 36 - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 17
of the ink cartridges, the printheads and the paper ◦ View job accounting information, see Retrieving printer usage information on page 102 ◦ Update the printer's firmware, see Update the firmware on page 121 ◦ Access the HP Knowledge Center ◦ Change various printer settings (in the Settings tab - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 18
: show some of the capabilities of the printer ◦ Print black and white photo ◦ Print color photo ◦ Print color design demo ◦ Print GIS map , then select the internal print you NOTE: Demo prints are printed the same size as the loaded paper. ● Menu map: shows details of all the front-panel display - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 19
2 Installing the software ● Choose which connection method to use ● Connect to a network (Windows) ● Connect directly to a computer (Windows) ● Uninstall the printer software (Windows) ● Connect to a network (Mac OS) ● Connect directly to a computer (Mac OS) ● Uninstall the printer software (Mac OS - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 20
this example): 2. Insert the HP Start-up Kit CD into your computer. If the CD does not start automatically, run the autorun.exe program in the root folder of the CD. 3. Click Software Installation. 4. Click Express Network Install. The PCL3 printer driver and the HP Utility will be installed. 10 - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 21
Software installation TIP: If you would like to install the PostScript as well as the PCL3 printer driver, click Custom Install, select the printer from the list of detected printers and choose Custom Installation. 5. Follow the instructions on your screen to set up the printer. The configuration - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 22
See Preview a print on page 50. TIP: The best way to share the printer over a network is to connect the printer not to any computer, but to the network. See Connect to a network (Windows) on page 10. Uninstall the printer software (Windows) 1. Insert the HP Start-up Kit CD into your CD drive. If the - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 23
the PostScript driver, select Custom Installation. 6. The printer software is installed, including the printer driver and the HP Utility. 7. When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up a connection to your printer. Follow the instructions on - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 24
the PostScript driver, select Custom Installation. 6. The printer software is installed, including the printer driver and the HP Utility. 7. When the software has been installed, the HP Printer Setup Assistant starts automatically, to set up a connection to your printer. Follow the instructions on - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 25
OS X HP Designjet Installer icon. 5. Follow the instructions on your screen. You are recommended to use the Easy Install option, which will install the PCL3 (raster) printer driver. If you would like to install the PostScript driver, select Custom Installation. 6. The printer software is installed - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 26
(Mac OS) on page 12. Uninstall the printer software (Mac OS) 1. Insert the HP Start-up Kit CD into your CD drive. 2. Open the CD icon on your desktop. 3. Open the Mac OS X HP Designjet Uninstaller, and follow the instructions on your screen to uninstall the printer software. 16 Chapter 2 Installing - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 27
from the Print Setup utility, select the name of the printer and click the Delete icon. ● Under Mac OS X 10.5 or 10.6: from the system preferences, select the Print & Fax dialog. Select the name of the printer and click the - button. Software installation ENWW Uninstall the printer software (Mac - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 28
the printer ● Turn the printer on and off ● Change the language of the front-panel display ● Access the HP Utility ● Access the Embedded Web Server ● Change the language of the HP Utility ● Change the language of the Embedded Web Server ● Password-protect the Embedded Web Server ● Set the - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 29
-panel display returns it to active mode, and it can resume printing immediately. To change the sleep mode time, see Change the sleep mode setting on page 22. NOTE: In sleep mode, the printer performs maintenance service to the printheads from time to time. This avoids long preparation times after - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 30
Personal settings Change the language of the front-panel display There are two possible . Select your printer and click Select. This launches the HP Utility. If you have followed these instructions but failed to get through to the HP Utility, see Cannot access the HP Utility on page 169. Access - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 31
Personal settings If you have followed these instructions but failed to get through to the Embedded Web Server, see Cannot access the Embedded Web Server on page 170. Change the language of the HP Utility The HP Utility can work in the following languages: English, Portuguese, Spanish, Catalan, - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 32
the printer's firmware ● Update the paper presets If you forget the password, see Cannot access the Embedded Web Server on page 170. Set the date and time The printer's date and time settings are mainly useful in job accounting (see Request accounting data by E-mail on page 104). These settings - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 33
-networks, if none exist, use the IP address of the computer or the IP address of the print server ● Domain name: specify the name of the DNS domain that the print server resides in, for example, support.hp.com, note that it does not include the host name; it is not the fully qualified - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 34
handling ● General advice ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll ● Load a single sheet ● Unload a single sheet ● View information about the paper ● Paper presets ● Move the paper ● Skew check ● Maintain the paper ● Change the drying time ● Turn the automatic - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 35
) to prevent the printer from moving. All paper must be 280 mm (11 in) or longer. A4 and US Letter paper cannot be loaded landscape. TIP: For photo paper wear cotton gloves to avoid transferring oils onto the paper. CAUTION: Keep the basket closed throughout the loading process. Load a roll onto the - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 36
1. Remove the right-hand end of the spindle from the printer, then the other end. WARNING! Do not insert your fingers into the spindle supports during the removal process. 2. The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount a - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 37
rolls more quickly if you preload rolls of different paper types on different spindles. Extra spindles are available for purchase, see Accessories on page 123. Load a roll into the printer There are two ways to load a roll. The easy loading procedure is recommended. To start these procedures you - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 38
Easy loading procedure 1. Standing behind the printer, rest the spindle's black end on the left side roll holder. Do not put the end completely into both hands, push the spindle into both roll holders at the same time. The spindle snaps into place. Paper handling 28 Chapter 4 Paper handling ENWW - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 39
Roll the spindle into the feeder until you feel resistance. The printer detects the paper and feeds it automatically into the printer. Paper handling 7. Once the paper is fed into the printer, the front-panel display asks if you are loading a roll or a sheet. Select Roll with the Up and Down keys - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 40
and type. TIP: If you have loaded a paper type whose name does not appear in the paper list, see The paper type is not in the driver on page 134. 9. The printer checks the alignment and measures the width. It cuts a strip off the leading edge of glossy or satin paper to ensure perfect quality; other - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 41
the easy loading procedure. Unload a roll Before unloading a roll, check whether there is paper on the roll or whether the end of the paper is no longer attached to the roll, and follow the appropriate procedure as described below. TIP: Do not touch the paper while the printer is printing, which may - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 42
sheet on page 35. NOTE: For sheets thicker than 0.5mm, you must have space behind the printer equal to the length of the sheet. Easy loading procedure 1. Standing in front of the printer, open the sheet tray. TIP: If the tray is difficult to open, try opening from behind the printer. Paper handling - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 43
, the paper feeds into the printer. Guide the sheet into the printer; this is especially important with thicker papers. 4. The front-panel display asks whether you are loading a roll or a cut sheet. Select Load sheet. 5. Select your paper category and type. TIP: If you have loaded a paper type whose - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 44
to print. If the paper is not straight, follow the instructions on the front-panel display. NOTE: When correctly loaded, the sheet is in the back of the printer. NOTE: If you have an unexpected problem at any stage of the paper loading process, see The paper cannot be loaded successfully on page 133 - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 45
from the front of the printer. TIP: Do not touch the paper while the printer is printing, which may cause print quality defects. Unload paper key procedure 1. Press the Unload paper key on the front panel. 2. The sheet unloads out the front of the printer, either catch it manually or allow it to - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 46
HP Utility, on the Supplies page. NOTE: Photo and coated paper requires careful handling, see The print is scuffed or scratched on page 145. Paper presets Each supported paper type has its own characteristics. For optimum print quality, the printer changes the way it prints on each different paper - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 47
for information, see Update the firmware on page 121. 2. Before starting to install the new preset, make sure that the printer is idle and the print queue is stopped. Installing a new paper preset will interrupt any printing that is in progress. 3. Start the HP Utility or the Embedded Web Server - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 48
HP Designjet Z5200 series printers. In the Color Center, select Paper Preset Management > Export Paper Preset, then follow the instructions on the screen. To install the preset on another printer, see To install a downloaded paper preset on page 37. Advanced paper preset creation Advanced paper - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 49
but a higher ink limit can cause printing artifacts (bleed, coalescence, etc.) in some cases. HP papers have fine-tuned ink limits while other papers use generic ink limits. 7. Click Next under Windows, Continue under Mac OS. 8. Load your custom paper, see Load a roll into the printer on page 27 or - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 50
it on other HP Designjet Z5200 series printers. In the Color Center, select Paper Preset Management > Export Paper Preset, then follow the instructions on the screen. To install the preset on another printer, see To install a downloaded paper preset on page 37. Move the paper If the printer is idle - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 51
transparent window of your printer closed. NOTE: Photo and coated paper requires careful handling, see The print is scuffed or scratched on page 145. Change the drying time You may wish to change the drying time setting to suit special printing conditions such as multiple prints where time is of - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 52
the printheads are serviced after each print and the paper cannot be cut until that process is complete. When the paper has been cut, remove the cut piece from the output tray. Paper handling NOTE: If strips or short prints are left in the output tray the printer could jam. NOTE: Photo and coated - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 53
5 Printing ● Create a print job ● Select print quality ● Select paper size ● Select margins options ● Print with shortcuts ● Print on loaded paper ● Rescale a print ● Preview a print ● Print a draft ● High-quality printing ● Print 16-bit color images ● Print in gray shades ● Print with no margins ● - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 54
of sending a print job to the printer: ● To print directly from a program, use the program's Print command as usual. When you select your HP Designjet printer, the printer driver is invoked to send your job to the printer. ● If you have a file that is already in a supported graphical format, you - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 55
that may have an effect on print quality: Maximum detail and More passes. See High-quality printing on page 52. NOTE: In the Windows driver dialog, the rendering and printing resolutions for your job are displayed in the Paper/Quality tab. In the Mac OS Print dialog, they are displayed in the - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 56
to a different size for printing. See Rescale a print on page 49. ● In the Windows driver dialog: select the Paper/Quality tab, then select your paper size from the Document Size list. ● In the Mac OS Page Setup dialog: select your printer in the Format for popup menu, then Paper Size. NOTE: If - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 57
printer that is connected to a different computer. ◦ The PostScript driver offers a special way of defining a custom paper size for the current session only. Select the Advanced tab, then Paper/Output > Paper Size. Select PostScript Custom Page Size from the paper size list, then specify the paper - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 58
automatically. If you select Manually in Application, you should ensure that the image size in your application is slightly larger than the paper size. See also Print with no margins on page 54. Print with shortcuts The printer driver provides many options that can be set to different values when - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 59
: Any is the default Paper Type selection. Rescale a print You can send an image to the printer at a certain size but tell the printer to rescale it to a different size (normally larger). This may be useful if your software does not support large formats. Printing ENWW Print on loaded paper 49 - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 60
printer reduces a larger image to fit the A4 size. ◦ The % of actual size option enlarges the printable area of the original paper size (the page minus the margins) by the percentage indicated, then adds the margins to create the output paper size. ● In the Mac OS Print dialog (PostScript driver - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 61
the PCL3 driver, click the PDF button at the bottom of the Print dialog box, then click HP Print Preview. This provides a preview with more features, such as the ability to change paper size, paper type and print quality, and to rotate the image. See below: Printing NOTE: HP Print Preview may - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 62
Mac OS X 10.5 or 10.6 Print dialog (PostScript driver): go to the Paper/Quality panel and set the quality options to Custom, then set quality to Fast and check the Economode box. ● On the Embedded Web Server's Submit Job page: select Basic settings > Print quality > Custom. Set Quality level to Fast - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 63
does not increase the amount of ink used. TIP: Instead of using this option, consider using the Image Diagnostics Print to identify the printhead or printheads that are causing the problem, and then clean or replace them. See The Image Diagnostics Print on page 155. Print 16-bit color images In a 16 - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 64
. ● In the Mac OS Page Setup dialog (PCL3 driver): select a paper size name that includes the words "no margins". Then, in the Print dialog, select Paper/Quality > Layout > Borderless. ● In the Mac OS X 10.4 Page Setup dialog (PostScript driver): select a paper size name that includes the words - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 65
In the Mac OS Print dialog (PCL3 driver): select the HP Print Preview and then Rotate by 90 degrees. ● In the Mac OS Print dialog (PostScript driver): go to the Finishing panel and select Rotate by 90 degrees. ● On the Embedded Web Server's Submit Job page: select Advanced settings > Roll options - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 66
Nest Print on sheet paper To print on cut-sheet paper, first load the sheet of paper (see Load a single sheet on page 32). Then: ● With a Mac OS printer driver or with the PostScript driver for Windows: select a paper size described as "for sheet paper", then select Manual Feed as the Paper Source - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 67
◦ In the Mac OS Print dialog (PostScript driver): select the Finishing panel, then Remove Top/Bottom Blank Areas and/or Rotate by 90 degrees. ◦ On the Embedded Web Server's Submit Job page: select Advanced settings > Roll options > Remove top/bottom blank areas and/or Rotate. ● If you check the - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 68
use of ink than narrow prints, because printhead maintenance uses some ink, and its frequency is related to the number of passes made by the printheads. Therefore, nesting jobs can save ink as well as saving paper (see Nest jobs to save roll paper on page 57). Printing 58 Chapter 5 Printing ENWW - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 69
? ● The problem: color in the computer world ● The solution: color management ● Color and your printer ● A summary of the color management process ● Color calibration ● Color profiling ● Color management options ● Perform black point compensation ● Set the rendering intent ● Printer emulation ● HP - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 70
memories very specific judgments prints use cyan (red absorbing), magenta (green absorbing) and yellow (blue absorbing) inks as well as an additional black ink that absorbs light at all wavelengths. To get white using a printer requires not absorbing any of the light that illuminates a piece of paper - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 71
D50 (you may find it too yellowish), the second choice is to set the display to 6500 K (D65). NOTE: The white point is print and vice versa. The following graphic illustrates how colors visible to the human eye are greater than those reproduced by a typical display or printer using a specific paper - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 72
2. Convert colors as effectively as possible using a Color Management System (CMS). A CMS is software that uses information from ICC profiles to transform one device's color space (defined by a source Briefly, we can describe any CMS by the following 4 settings: 62 Chapter 6 Color management ENWW - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 73
printing software provided by printer manufacturers (in our case the HP Designjet Z5200ps paper. TIP: You can use "soft proofing" options in your application (such as Photoshop and InDesign) to view the result of each rendering intent. See Proof the output on the monitor (InDesign, PS driver) on page - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 74
customer. You save time and effort and avoid wasting ink and paper, and you can meet demanding production schedules by printing overnight with confidence. HP Designjet Z5200ps printers have been engineered with advanced hardware and driver features to ensure predictable and dependable results, and - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 75
the profiling process every month to ensure that the profile is up to date. 4. When printing, select the correct color profile for the paper type you are using. If you use a paper type already defined in the printer, it has a color profile already, but you should at least calibrate it before using - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 76
of the following circumstances: ● Whenever a printhead is replaced ● Whenever a new paper type is introduced that has not yet been calibrated with the current set of printheads ● Whenever a certain amount of printing has been done since the last calibration ● Whenever the printer has been turned off - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 77
. A missing color may be caused by a printhead problem: see Troubleshooting ink cartridge and printhead issues on page 158. NOTE: Matte black is not used on glossy or satin papers, so that column of the chart is not printed when calibrating those paper types. Calibration from Photoshop When you use - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 78
the HP Color Center: select Paper Preset Management > Profile Paper. The printer helps you by prompting for information about the paper, ink. The printer chooses automatically between two profile charts: ● An A3 or B format for cut sheets ● A roll-paper format that minimizes paper use by printing - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 79
a set of stored ICC profiles. This method is somewhat less versatile than the previous methods, but is a little simpler and faster, and can produce good results with standard HP paper types. This kind of color management is done when you are using a non-PostScript driver and you specify printer - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 80
and install the following free software packages from Microsoft's Web site: ● Microsoft Core XML Services (MSXML) 6.0 ● Microsoft XML Paper Specification Essentials Pack 1.0 Perform black point compensation NOTE: This option is available only when printing a PostScript or PDF job. The black point - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 81
on a different HP Designjet printer, you can use the emulation mode provided by your printer. NOTE: This option is available only when printing a PostScript or PDF job. It will work correctly only when printing on plain, coated or heavyweight coated paper. ● In the Windows PostScript driver dialog - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 82
printer using a given paper type. This technology is designed to produce emulations similar to those set up manually by prepress professionals. To use HP Professional PANTONE Emulation, all you have to do is to turn it on. In fact, it is normally on by default. ● In the Windows PostScript driver - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 83
print accurate colors with no need of any manual color adjustments. However, manual adjustments may be useful in the following situations: ● If your color management is not working correctly for some reason ● If you want colors that are subjectively pleasing rather than accurate The printer driver - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 84
box is checked, then press the Settings button beside it. ● In the Mac OS Print dialog (PCL3 driver): select the Color Options panel, select Grayscale from the Mode list, then press the Adjust button. ● In the Mac OS X 10.4 Print dialog (PostScript driver): select the Color Options panel, then - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 85
setting. Color management scenarios The following step-by-step instructions for specific printing jobs using specific software are similar to those you can find in HP's Knowledge Center on the Web. You are recommended to consult the Knowledge Center at http://www.hp.com/go/Z5200ps/knowledgecenter - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 86
Color management ● Missing Profiles: check Ask When Opening. ● Conversion Options > Intent: select Perceptual. ● Click OK. 4. From the File menu, select Open to open the image. ● If the document has an embedded color profile that does not match the current working space, select Use the embedded - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 87
Page Setup. ◦ Format for: select the printer (for example, HP Designjet Z5200ps Photo). ◦ Paper Size: select the size of the paper that is currently loaded into the printer. ◦ Orientation: select the orientation of your image on the paper. ◦ Click OK. ● Set the Position and the Scaled Print Size - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 88
Color management 3. From the Edit menu, select Color Settings. ● Make sure that More Options are displayed. ● Color Management Policies: select Preserve Embedded Profiles. ● Profile Mismatches: check Ask When Opening and Ask When Pasting. ● Missing - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 89
Page Setup. ◦ Format for: select the printer (for example, HP Designjet Z5200ps Photo). ◦ Paper Size: select the size of the paper that is currently loaded into the printer. ◦ Orientation: select the orientation of your image on the paper. ◦ Click OK. ● Set the Position and the Scaled Print Size - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 90
Color management Print a black-and-white photo for an exhibition (Photoshop, PS driver) This example uses Adobe Photoshop CS4 under Windows, with the PostScript driver. The color management is done by the printer's internal PostScript RIP. NOTE: Application-managed colors could be used in this - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 91
Color management 4. From the File menu, select Open to open the image. ● If the document has an embedded color profile that does not match the current working space, select Use the embedded profile. Otherwise, select Assign working space; in this case, if the displayed image does not look correct, - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 92
Page Setup. ◦ Format for: select the printer (for example, HP Designjet Z5200ps Photo). ◦ Paper Size: select the size of the paper that is currently loaded into the printer. ◦ Orientation: select the orientation of your image on the paper. ◦ Click OK. ● Set the Position and the Scaled Print Size - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 93
. ● The paper type should be calibrated with the printer and the print-quality level that you intend to use. See Color calibration on page 66. ● For a correct preview of the printed image, the monitor should also be profiled. 2. Open Adobe Photoshop CS4. 3. From the Edit menu, select Color Settings - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 94
Color management 4. From the File menu, select Open to open the image. ● If the document has an embedded color profile that does not match the current working space, select Use the embedded profile. Otherwise, select Assign working space; in this case, if the displayed image does not look correct, - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 95
Page Setup. ◦ Format for: select the printer (for example, HP Designjet Z5200ps Photo). ◦ Paper Size: select the size of the paper that is currently loaded into the printer. ◦ Orientation: select the orientation of your image on the paper. ◦ Click OK. ● Set the Position and the Scaled Print Size - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 96
Size popup menu: select the physical size of the book. ● Click Choose Theme, and rename the book album. 5. If you like, change the page layout and customize it. You can add photo manually by drag and drop. Furthermore: ● You can scale, crop and pan the image. ● You can set an image as page - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 97
1.1 to 1.2 is adequate. 8. Click the Printer Settings button. ● Printer: select the printer (for example, HP Designjet Z5200ps Photo). ● Select Paper/Quality from the drop-down menu, then select the Paper Type that is currently loaded into the printer (or Any). Also, select Standard quality options - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 98
driver. The color management is done by Aperture. 1. Initial recommendations: ● Choose an appropriate paper type for the purpose. ● The paper type should be calibrated and profiled with the printer and the print ● Book Size popup menu: select the physical size of the book. ● Click Choose - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 99
your book preset. ● Select Copies and Pages to print. ● Paper Size: select the paper size on which you want to print the job. ● Orientation: select the orientation of your image on the paper. ● ColorSync Profile: select the correct color profile for the printer and paper that you will use. ● Select - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 100
1.1 to 1.2 is adequate. 8. Click the Printer Settings button. ● Printer: select the printer (for example, HP Designjet Z5200ps Photo). ● Select Paper/Quality from the drop-down menu. ◦ Paper Type: select the paper type that is currently loaded into the printer (or Any). ◦ Quality Options: select - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 101
the PostScript driver. Color management is done by the printer. 1. Initial recommendations: ● Choose an appropriate paper type for the purpose. ● The paper type should be calibrated and profiled with the printer and the print-quality level that you intend to use. See Color calibration on page 66 - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 102
Z5200ps Photo). ● Press the Page Setup button. ◦ Format for: select the printer. ◦ Paper Size: select the paper size on which you want to print the job. ◦ Orientation: select the orientation of your document on the paper. ◦ Click OK. 10. Press the Printer button to change the printer driver settings - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 103
Print settings. ● Setup (left-hand menu): ◦ Paper Size: select Defined By Driver. ◦ Options: select whatever scaling option you need. ● Output (left-hand menu): ◦ Color: select Composite RGB. ● Color Management (left-hand menu): ◦ Print: select Document. ◦ Options > Color handling: select PostScript - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 104
> Output > New, and choose a Name to identify your custom Output Setup. ● Name: choose a name to identify your custom Output Setup. ● Mode: select Composite. ● Output Options > Model: select CMYK. 94 Chapter 6 Color management ENWW - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 105
File > Import Picture. 9. Select the image, then go to the Item menu and set Preview Resolution to Full Resolution. 10. From the File menu, select Print. ● Printer: select the printer (for example, HP Designjet Z5200ps Photo). ● Select the Colors pane from the left-hand menu. ◦ Color Options > Mode - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 106
: select the orientation of your document on the paper. ◦ Click OK. 11. Press the Printer button to change the printer driver settings. ● Select Paper/Quality from the drop-down menu, then select the Paper Type that is currently loaded into the printer (or Any). Also, select Standard quality options - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 107
7 Job queue management ● Embedded Web Server job queue page ● Job preview ● Turn off the job queue ● Select when to print a job in the queue ● Identify a job in the queue ● Prioritize a job in the queue ● Delete a job from the queue ● Reprint or copy a job in the - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 108
is updated. NOTE: The job queue page does not automatically update. Job preview The printer samples all incoming jobs and generates a JPEG file that can be served as a preview of the job. This preview is available for all languages supported by the printer: PDF, PS, CALS/G4, TIFF and JPEG. TIP - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 109
, which appears in the Preview column on the job queue page. The preview page shows the following job details along with a thumbnail preview of the job: ● File name: The file name of the job. ● Loaded paper: The type of paper loaded in the printer. ● Job dimensions: The dimensions of the job. To see - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 110
any value set by your software. NOTE: If Rotate was On when you sent the file, every copy is rotated. You can reprint an already-printed job from PCL3, you may be able to use your operating system's printer spooler, if you have already set the spooler to save old jobs. This facility depends on - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 111
next turned on. When you resume the job, it starts printing at the page it was interrupted. ● On hold for paper: the job can't be printed because paper is not loaded in the printer. Load the required paper, see Paper handling on page 24, and click Continue to resume the job ● On hold for accounting - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 112
8 Retrieving printer usage information ● Get printer accounting information ● Check printer usage statistics ● Check ink and paper usage for a job ● Request accounting data by E-mail Printer usage 102 Chapter 8 Retrieving printer usage information ENWW - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 113
statistics for the whole lifetime of the printer, see Check printer usage statistics on page 103. ● View ink and paper usage for each of your recent jobs by using the HP Utility or the front panel, see Check ink and paper usage for a job on page 103. If the HP Utility is not available, see Access - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 114
3. Also in the Setup tab, select Printer settings and open the Accounting section. You must pages, the number of copies, the paper type and size, the amount of each color of ink used, and various other attributes of the job. You can download an Excel template from HP Designjet Online (http://www.hp - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 115
9 Handling ink cartridges and printheads ● About the ink cartridges ● Check ink cartridge status ● Remove an ink cartridge ● Insert an ink cartridge ● About the printheads ● Check printhead status ● Remove a printhead ● Insert a printhead Ink and printheads ENWW 105 - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 116
About the ink cartridges Ink cartridges store the ink and are connected to the printheads, which distribute the ink on the paper. You can purchase 130 ml and 300 ml ink cartridges for your printer, see Accessories on page 123. CAUTION: Observe precautions when handling ink cartridges because they - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 117
icon , then Replace ink cartridges. 2. Open the ink cartridge cover completely. Magenta and yellow are in the left side, while light magenta, light cyan, photo black, light gray, matte black and cyan are in the right side. 3. Grip the cartridge you wish to remove. Ink and printheads ENWW Remove - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 118
the end of the cartridge that is inserted into the printer, as there may be ink on the connection. NOTE: Avoid storing partially used ink cartridges. 5. The front-panel display identifies the missing ink cartridge. Insert an ink cartridge 1. Before removing the cartridge from its wrapping, shake - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 119
ink cartridges and jet ink onto the paper. CAUTION: Observe precautions when handling printheads because they are ESD-sensitive devices (see the Glossary on page 183). Avoid touching pins, leads and circuitry. Check printhead status The printer automatically checks and services the printheads after - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 120
note, this indicates that non-HP ink is being used. Printer service or repairs required as a result of using "non-HP" ink are not covered under warranty. See the Legal Information document for detailed warranty implications. Remove a printhead CAUTION: Make sure the printer wheels are locked (the - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 121
5. Pull the handle up and toward you to release the wire loop. 6. Push the handle back to raise the carriage lid. 7. This gives you access to the printheads. 8. To remove a printhead, lift up the blue handle. Ink and printheads ENWW Remove a printhead 111 - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 122
down. 3. The printhead is designed to prevent you from accidentally inserting it into the wrong slot. Check that the colored label on the printhead matches the colored label of the carriage slot into which the printhead is to be inserted. 112 Chapter 9 Handling ink cartridges and printheads ENWW - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 123
Insert the printhead slowly and vertically by the arrow shown below. CAUTION: When installing the new printhead there may be some resistance, so you need to press it printhead has been inserted. If you have difficulty, see Cannot insert a printhead on page 159. 6. Insert any other printheads - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 124
. For a single printhead insertion, the times vary between 20 and 40 minutes. After all printheads are checked and prepared, the printhead realignment procedure runs automatically if paper is loaded, see Align the printheads on page 164. 114 Chapter 9 Handling ink cartridges and printheads ENWW - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 125
10 Maintaining the printer ● Check printer status ● Clean the exterior of the printer ● Replace the cutter ● Maintain the ink cartridges ● Move or store the printer ● Update the firmware ● Update the software ● Change the battery ● Printer maintenance kits Printer maintenance ENWW 115 - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 126
problems affecting the printer as a whole. You can also request information about: ◦ The currently loaded paper, with the View loaded paper key ◦ The ink levels, with the View ink levels key ◦ The ink cartridges, by selecting the Ink menu icon and then Ink cartridge information ◦ The printheads - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 127
4. Lift the ink cartridge cover on the left-hand side of the printer. 5. Press the button behind the ink cartridges to release the cover of the left-hand end of the printer. 6. Remove the left end cover. Printer maintenance ENWW Replace the cutter 117 - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 128
and move the plunger at the top slowly back and forth within its housing to check that it moves freely. 118 Chapter 10 Maintaining the printer ENWW Printer maintenance - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 129
cutter should engage the central ridge on the cutter rail, and the two bushing guides should fit into the groove in the upper part of the cutter rail. Check up and down the rail. You can leave it anywhere on the rail; the printer will park it correctly later. 11. Fit the cutter stop onto the end of - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 130
and follow its instructions if there is any problem. Maintain the ink cartridges During the normal lifetime of a cartridge, no specific maintenance is required. However, in order to maintain the best print quality, replace a cartridge when it reaches its expiration date. The printer's front panel - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 131
Firmware Update. ● Using the HP Utility for Mac OS, select Firmware Update in the Support group. ● Using your printer's Embedded Web Server, select the Setup tab and then Firmware update. In each case, follow the instructions on your screen to download the firmware file and store it on your hard - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 132
firmware includes a set of the most commonly used paper presets. Extra paper presets can be downloaded separately; see Paper presets on page 36. Update the software You are recommended to use HP Proactive Support (see HP Proactive Support on page 177) to keep your printer driver and other printer - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 133
Accessories 11 Accessories ● How to order supplies and accessories ENWW 123 - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 134
ordered for your printer. Table 11-1 Ink cartridges Cartridge HP 70 Matte Black 130 ml Ink Cartridge HP 70 Photo Black 130 ml Ink Cartridge HP 70 Light Gray 130 ml Ink Cartridge HP 70 Cyan 130 ml Ink Cartridge HP 70 Magenta 130 ml Ink Cartridge HP 70 Yellow 130 ml Ink Cartridge HP 70 Light Magenta - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 135
70 Photo Black & Light Gray Printhead Part number C9404A C9405A C9406A C9407A Order paper HP currently provides the following paper types for use with your printer. NOTE: This list is likely to change over the course of time. For the latest information, see http://www.hp.com/go/Z5200ps/supplies - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 136
90 45.7 m (150 ft) 95 45.7 m (150 ft) Bright White Inkjet Bond Paper 90 45.7 m (150 ft) Universal Bond Paper 91.4 m (300 ft) 80 45.7 m (150 ft) Fluorescent Yellow Coloured Paper 100 Yellow Coloured Paper 92 Technical Paper Natural Tracing Paper 90 45.7 m (150 ft) 45.7 m (150 ft) 45 - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 137
Pigment Ink Satin Photo 235 Paper 30.5 m (100 ft) Premium Matte Photo Paper 210 Proofing Paper Professional High-gloss Contract 200 Proofing Paper 30.5 m (100 ft) 30.5 m (100 ft) Width 610 mm (24 in) 914 mm (36 in) 610 mm (24 in) 914 mm (36 in) 914 mm (36 in) 610 mm (24 in) 1118 mm (44 in - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 138
100 ft) 22.9 m (75 ft) 20.1 m (66 ft) 21.3 m (70 ft) 12.2 m (40 ft) 15.2 m (50 ft) 15.2 m (50 ft) 15.2 with Tyvek® 140 Outdoor Paper 145 Blue Back Outdoor Billboard Paper 140 PVC-free Banner 410 Fabric/Textile Material Durable Flag Fabric 110 Paper-backed Polyester Fabric 110 - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 139
paper (continued) Paper type g/m² Paper-backed Satin Fabric Silk 63.5 (with backing) 160 Fine Art Printing Material Hahnemühle Smooth Fine Art 265 Paper Length 30.5 m (100 ft) 10.7 m (35 ft) 310 Hahnemühle Textured Fine Art 265 Paper ) 1118 mm (44 in) 610 mm supplies and accessories 129 - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 140
not support may nevertheless be compatible with your printer. However, the following paper types are unlikely to give satisfactory results: ● Photo paper that swells ● Brochure paper Order accessories The following accessories can be ordered for your printer. Name HP Designjet Z2100/Z3200/Z5200 44 - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 141
Accessories Name Serif PosterPro HP Designjet accounting tool Download from http://www.hp.com/go/PosterDesignerPro/ http://www.hp.com/go/designjet/accounting/ ENWW How to order supplies and accessories 131 - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 142
issues 12 Troubleshooting paper issues ● The paper cannot be loaded successfully ● The paper type is not in the driver ● The paper has jammed ● Prints do not fall neatly into the basket ● The sheet stays in the printer when the print has been completed ● The paper is cut when the print has been - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 143
paper cannot be loaded successfully ● Ensure no paper is loaded. ● Ensure the paper is far enough inside the printer; you should feel the printer grab the paper. ● Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the front-panel display. The printer - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 144
printer from loading the paper. Follow the instructions on the front-panel display. The paper type is not in the driver TIP: First check that your driver is up to date (see Update the software on page 122). The latest driver may offer a longer list of paper types. 134 Chapter 12 Troubleshooting - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 145
thinnest to thickest are: ● Plain Paper ● Coated Paper ● Heavyweight Coated Paper ● Fine Art Paper ● Super Heavyweight Coated Paper ● Thick Fine Art Paper (>250 g/m2) For other print-quality issues, see Troubleshooting print-quality issues on page 141. ENWW The paper type is not in the driver 135 - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 146
When a paper jam occurs, you normally see the Possible paper jam message in the front-panel display. 1. Power off the printer at the front panel and also switch it off at the rear. 2. Open the window. 3. Try to move the printhead carriage out of the way. 136 Chapter 12 Troubleshooting paper issues - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 147
goes. 5. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. 6. Standing behind the printer, rewind the roll or pull the cut sheet from the printer. If you cannot see the paper, return to the front of the printer and remove it from the output tray - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 148
can cause output problems. Load a new roll, or remove prints manually as they are completed. The sheet stays in the printer when the print has been completed The printer holds the paper to allow the print to dry after printing, see Change the drying time on page 41. If the paper is only partially - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 149
of loaded paper, the printer adjusts the rate at which to advance the paper while printing. However, if you are using custom paper or not satisfied with the default calibration of your paper, you may need to recalibrate the rate at which the paper advances. See Troubleshooting printquality issues - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 150
status indicates that the loaded paper has been calibrated before. However you may need to repeat the calibration if you experience print-quality problems such as banding or graininess in your printed image. NOTE: Whenever you update the printer's firmware, the paper advance calibration values are - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 151
13 Troubleshooting print-quality issues Print-quality issues ● General advice ● Print quality troubleshooting wizard ● Horizontal lines across the image (banding) ● The whole image is blurry or grainy ● The paper is not flat ● The print is scuffed or scratched ● Ink marks on the paper ● Vertical - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 152
specifications on page 182. ● Check that your ink cartridges and printheads have not passed their expiration dates: see Maintain the ink cartridges on page 120. ● Avoid touching the paper while printing is in progress. Print quality troubleshooting wizard The Print Quality Troubleshooting - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 153
the print-quality settings, you may wish to reprint your job at this point in case the problem has been solved. 3. Print the Image Diagnostics Print. See The Image Diagnostics Print on page 155. 4. If the printheads are working correctly, go to the front panel and press the View loaded paper key - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 154
in your software. To check on the front panel, use the View loaded paper key. 2. Check that you are printing on the correct side of the paper. 3. Check that you are using appropriate print-quality settings (see Printing on page 43). In some cases, you can overcome a print-quality problem merely by - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 155
Print-quality issues 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. 2. Try changing to a thicker paper type, such as HP Heavyweight Coated Paper, HP Super - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 156
this problem: 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. 2. Use a recommended paper type (see Order paper on page 125) and the correct print settings. 3. If - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 157
roll load path. Black ink comes off when you touch the print This problem may be caused by printing with matte black ink on glossy paper. The printer will not use matte black ink if it knows that the paper will not retain it. To be sure of avoiding matte black ink, you can select Photo Glossy Paper - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 158
have already set the print-quality slider to Quality in the driver dialog (Mac OS Print dialog), select the custom print-quality options, and make sure that the More Passes and Maximum Detail options are turned off. See Printing on page 43. Bronzing If you are printing on photo paper in grayscale - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 159
the printer driver, your results will be wrong. You should manage colors in the application or in the printer, but not in both. 6. If the problem consists of color differences between your print and your monitor, please follow the instructions in the "How to calibrate your monitor" section of the HP - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 160
the loaded paper and the printable area as understood by your software. You can often identify this kind of problem before printing by previewing your print (see Preview a print on page 50). ● Check the actual printable area for the paper size you have loaded. printable area = paper size - margins - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 161
and in some specific workflows there may be issues that can lead to some objects missing from the output. Here are some suggestions to help you to avoid this problem. ● Try using the PostScript printer driver to print your job, if you have not already tried it. ● Select a smaller page size and scale - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 162
panel and in your software. To check on the front panel, use the View loaded paper key. 2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page 43). Select the custom print-quality options in the driver dialog (Mac OS Print dialog), and try turning - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 163
Print-quality issues ● The borders of colored blocks are wrongly colored. To correct this kind of problem: 1. Reseat the printheads by removing them and then reinserting them. See Remove a printhead on page 110 and Insert a printhead on page 112. 2. Align the printheads. See Align the printheads - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 164
quality printing. See Environmental specifications on page 182. 2. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. To check on the front panel, use the View loaded paper key. 3. Try changing to a heavier paper type, such as HP - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 165
that are currently installed in your printer, and whether any printhead suffers from clogging or other problems. To print the Image Diagnostics Print: 1. Use the same paper type that you were using when you detected a problem. 2. Use the View loaded paper key on the front panel to check - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 166
Print to see whether the problem has been solved. 3. If the problem remains, consider cleaning your printheads manually (see Clean the printheads on page 160). You could also try reprinting your current print job, in case it now prints satisfactorily. 156 Chapter 13 Troubleshooting print - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 167
the printhead drop detector on page 161. 5. If the problem still remains, replace any persistently faulty printheads (see Handling ink cartridges and printheads on page 105), or contact HP Support (see Contact HP Support on page 177). If you still have a problem If you still experience print-quality - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 168
14 Troubleshooting ink cartridge and printhead issues ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert a printhead ● The front-panel display recommends reseating or replacing a printhead ● Clean the printheads ● Clean the printhead drop detector ● Align the printheads - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 169
to replace the cartridge with a new cartridge of the correct type for your printer. ● Altered: There is something unexpected about the cartridge's status. ● Expired: It is past the cartridge's expiration date. Cannot insert a printhead 1. Check that you have the correct type of printhead (model - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 170
print-quality problems, you can try cleaning the printhead nozzles manually using the following procedure. CAUTION: This is a delicate process and may damage the printhead. Do not touch the electrical connections on the backside of the printhead. 160 Chapter 14 Troubleshooting ink cartridge - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 171
the residue is removed. Ink system issues Clean the printhead drop detector The printhead drop detector is a sensor that detects which nozzles on the printheads are not printing in order to substitute them for good printing nozzles. If particles, such as fibers, hair or paper pieces, block the - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 172
, switch the printer off and unplugged it. 3. Open the transparent window. 4. Find the printhead drop detector beside the stored printhead carriage. 5. Remove any debris blocking the printhead drop detector. Ink system issues 162 Chapter 14 Troubleshooting ink cartridge and printhead issues ENWW - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 173
6. With a dry lint-free cloth, wipe the surface of the drop detector to remove any non-visible debris. 7. Close the window. 8. Plug in and switch on the printer. Ink system issues 9. Power the printer on at the front panel. ENWW Clean the printhead drop detector 163 - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 174
. Wait until the front-panel display shows the process complete before using the printer. NOTE: The printer prints a calibration image. Do not worry about the image. The front-panel display shows any errors in the process. 164 Chapter 14 Troubleshooting ink cartridge and printhead issues ENWW - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 175
the realignment. 3. If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment pattern. Ensure the transparent window is closed, as a strong light source near the printer during printhead realignment can affect alignment. Ink system issues 4. The process takes - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 176
has not completed successfully, re-launch the replacement process and let it finish completely (it is not needed to change the printheads). ● Remove: The printhead is not a suitable type for use in printing. Ink system issues 166 Chapter 14 Troubleshooting ink cartridge and printhead issues ENWW - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 177
15 Troubleshooting general printer issues ● The printer does not print ● The printer seems slow ● Communication failures between computer and printer ● Cannot access the HP Utility ● Some Color Center options are unavailable ● Cannot access the Embedded Web Server ● Automatic file system check ● No - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 178
you specify the correct paper type when loading the paper? Photo and coated papers require more drying time between passes. To find out the printer's current paper type setting, see View information about the paper on page 36. Some paper types require more time for printing. ● Do you have a network - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 179
not done so already, please read Access the HP Utility on page 20. 1. From the front panel, select the Connectivity menu icon . 2. Select Advanced > Web Services > HP Utility Software > Enable. 3. If you have a TCP/IP connection to your printer, select the Connectivity menu icon again. 4. Select - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 180
turn the printer off before the file system check has finished, the file system could be seriously damaged, making the printer's hard disk unusable. In any case, the file system check restarts from the beginning whenever you turn the printer on. 170 Chapter 15 Troubleshooting general printer issues - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 181
and the EWS show the same alert. ● Driver: The driver shows alerts. The driver warns about job configuration settings that may produce a problem in the final output. If the printer is not ready to print, it displays a warning. ● HP Utility: In the HP Utility for Windows, alerts are displayed in the - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 182
and there are printing problems. For example: cartridge low or out of ink or printer out of paper. If alerts are enabled and there is a problem that prevents printing, you see a pop-up window, which explains why the printer is not going to print. Follow the on-screen instructions to achieve your - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 183
correct response, contact HP Support. See Contact HP Support on page 177. Table 16-1 Text messages Message Recommendation [Color] cartridge has expired Replace the cartridge. See Handling ink cartridges and printheads on page 105. [Color] cartridge is missing Insert a cartridge of the correct - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 184
calibration. See Color calibration on page 66. 98 There may be a printhead problem. See Troubleshooting ink cartridge and printhead issues on page 158. any other codes Restart the printer. If the problem persists, contact HP Support. See Contact HP Support on page 177. 174 Chapter 16 Front - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 185
17 HP Customer Care ● Introduction ● HP Professional Graphics Services ● HP Proactive Support ● Contact HP Support HP Customer Care ENWW 175 - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 186
your large-format printing community at http://www.hp.com/go/Z5200ps/knowledgecenter/ for 24×7 access to: ● Multimedia tutorials ● Step-by-step how-to guides ● Downloads - the latest printer firmware, drivers, software, paper presets, etc. ● Technical support - online troubleshooting, customer care - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 187
procedure to solve the problem. See also Access the HP Utility on page 20. Contact HP Support HP Support is available to you by telephone. What to do before you call: ● Review the troubleshooting suggestions in this guide. ● Review the relevant driver documentation. ENWW HP Proactive Support 177 - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 188
following reports; you may be asked to fax them to the support center helping you: Configuration, Usage Report and "all pages above" from Service Information (see The printer's internal prints on page 7) Telephone number Your HP Support telephone number is available on the Web: please visit http - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 189
18 Printer specifications ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications Specifications ENWW 179 - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 190
Specifications Functional specifications Table 18-1 HP 70 ink supplies Printheads Ink cartridges Two inks in each printhead: magenta and yellow, light magenta and light cyan, photo black and light gray, matte black and cyan Cartridges containing 130 ml or 300 ml of ink: magenta, yellow, light - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 191
languages supported HP Designjet Z5200ps Photo Printer HP-PCL3 GUI, CALS/G4, PostScript, PDF, TIFF, JPEG Table 18-7 Operating systems supported Apple Mac OS X Microsoft Windows 10.4 and later versions XP and later versions Physical specifications Table 18-8 Printer physical specifications - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 192
Table 18-11 Printer environmental specifications Temperature range Operating for optimal print-quality Operating for standard printing Printer without consumables Non-operating packed consumables and printer: 22 to 26°C (72 to 79°F) 15 to 35°C (59 to 95°F) 5 to 40°C (41 to 104°F) -40 - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 193
print the same colors from a particular print job from print to print and from printer to printer. Color model A system of representing colors by numbers, such as RGB or CMYK. Color space A color model in which each color is represented by a specific set the printheads or ink cartridges). - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 194
ink cartridge(s) and deposits it on the paper, through a cluster of nozzles. In the HP Designjet Z5200ps printer, each printhead prints two different colors. Rendezvous Apple Computer's original name for its networking software later known as Bonjour. Spindle A rod that supports a roll of paper - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 195
lines 56 enable cutter 42 HP Utility software 169 ink cartridge information 106 internal prints 8 load roll 30 load sheet 34 modify configuration 23 move paper 40 print diagnostic image 155 print quality 46 printhead information 109 replace ink cartridges 107 replace printheads 110 reprint 100 reset - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 196
52 mechanical accuracy 181 memory specifications 181 misaligned colors 153 more passes 53 move the printer 120 N nesting 56 network settings 23 O operating systems 181 order accessories 130 ink cartridges 124 paper 125 printheads 125 P page size 46 PANTONE emulation 72 paper advance calibration 139 - HP Designjet Z5200 | HP Designjet Z5200ps Photo Printer - Using your printer - Page 197
181 paper size 180 physical 181 power 181 printing resolutions 180 spectrophotometer 4 statistics ink cartridge 6 printer usage 103 status 100 stepped lines 152 store the printer 120 stored job 45 submit job 44 support services HP Care Packs 176 HP Customer Care 176 HP Proactive Support 122 HP Start
HP Designjet Z5200ps Photo Printer
Using your printer