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HP Designjet Z5200 HP Designjet Z5200ps Photo Printer - Using your printer - Page 177

Troubleshooting general printer issues

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15 Troubleshooting general printer issues ● The printer does not print ● The printer seems slow ● Communication failures between computer and printer ● Cannot access the HP Utility ● Some Color Center options are unavailable ● Cannot access the Embedded Web Server ● Automatic file system check ● No output when printing from Microsoft Visio 2003 ● Unavailable driver features when printing from QuarkXPress ● Printer alerts General printer issues ENWW 167

Section	Page
Introduction	11
Safety precautions	12
HP Start-up Kit	12
Your printer's documentation	12
Using this guide	12
Introduction	12
Use and maintenance	13
Troubleshooting	13
Accessories, support and specifications	13
Glossary	13
Index	13
Warnings and Cautions	13
The printer's main features	14
The printer's main components	14
Front view	15
Rear view	15
The front panel	16
Printer software	17
The printer's internal prints	17
Installing the software	19
Choose which connection method to use	20
Connect to a network (Windows)	20
Connect directly to a computer (Windows)	21
Printer sharing considerations	22
Uninstall the printer software (Windows)	22
Connect to a network (Mac OS)	22
Bonjour/Rendezvous connection	22
TCP/IP connection	24
Connect directly to a computer (Mac OS)	25
Sharing the printer	26
Uninstall the printer software (Mac OS)	26
Personalizing the printer	28
Turn the printer on and off	29
Change the language of the front-panel display	30
Access the HP Utility	30
Access the Embedded Web Server	30
Change the language of the HP Utility	31
Change the language of the Embedded Web Server	31
Password-protect the Embedded Web Server	31
Set the date and time	32
Change the sleep mode setting	32
Turn the buzzer on and off	32
Change the front-panel display contrast	32
Change the units of measurement	32
Configure network settings	33
Paper handling	34
General advice	35
Load a roll onto the spindle	35
Load a roll into the printer	37
Easy loading procedure	38
Paper menu procedure	40
Unload a roll	41
Unload paper key procedure with paper on the roll	41
Paper menu procedure with paper on the roll	41
Roll out of paper procedure	42
Load a single sheet	42
Easy loading procedure	42
Paper menu procedure	44
Unload a single sheet	45
Unload paper key procedure	45
Paper menu procedure	45
View information about the paper	46
Paper presets	46
To install a downloaded paper preset	47
To create your own paper preset	47
Advanced paper preset creation	48
Move the paper	50
Skew check	50
Maintain the paper	51
Change the drying time	51
Turn the automatic cutter on and off	52
Feed and cut the paper	52
Printing	53
Create a print job	54
Using the Embedded Web Server to print files	54
Printing stored jobs	55
Select print quality	55
Select paper size	56
Custom paper sizes	57
Select margins options	57
Print with shortcuts	58
Print on loaded paper	59
Rescale a print	59
Preview a print	60
Print a draft	61
High-quality printing	62
If you have a high-resolution image	62
If you have printhead problems	63
Print 16-bit color images	63
Print in gray shades	63
Print with no margins	64
Rotate an image	64
Autorotate	66
Print with crop lines	66
Print on sheet paper	66
Use paper economically	66
Nest jobs to save roll paper	67
When does the printer try to nest pages?	67
What pages can be nested?	67
Which pages qualify for nesting?	67
How long does the printer wait for another file?	68
Use ink economically	68
Color management	69
What is color?	70
The problem: color in the computer world	70
The solution: color management	72
Color and your printer	74
HP Embedded Spectrophotometer	74
A summary of the color management process	75
Color calibration	76
Check calibration status	76
Calibrate	76
Calibration from Photoshop	77
Color profiling	77
Create your own profile	78
Profile your monitor	79
Color management options	79
Color management example with Photoshop	80
Synchronized color management with Photoshop	80
Perform black point compensation	80
Set the rendering intent	81
Printer emulation	81
HP Professional PANTONE Emulation	82
Color adjustment options	83
Printing in color	83
Printing in grayscale	84
Color management scenarios	85
Print a color photo for an exhibition (Photoshop, PS driver)	85
Print a color photo for an exhibition (Photoshop, PCL3 driver)	87
Print a black-and-white photo for an exhibition (Photoshop, PS driver)	90
Print a black-and-white photo for an exhibition (Photoshop, PCL3 driver)	92
Print a digital album (Aperture, PS driver)	95
Print a digital album (Aperture, PCL3 driver)	98
Proof the output on the monitor (InDesign, PS driver)	101
Proof the output on the printer (QuarkXPress, PS driver)	103
Job queue management	107
Embedded Web Server job queue page	108
Job preview	108
Turn off the job queue	109
Select when to print a job in the queue	109
Identify a job in the queue	109
Prioritize a job in the queue	110
Delete a job from the queue	110
Reprint or copy a job in the queue	110
Job status messages	110
Remove a hold	111
Retrieving printer usage information	112
Get printer accounting information	113
Check printer usage statistics	113
Printer statistics with the HP Utility	113
Printer statistics with the Embedded Web Server	113
Check ink and paper usage for a job	113
Ink and paper statistics with the HP Utility	113
Printer statistics with the Embedded Web Server	114
Request accounting data by E-mail	114
Handling ink cartridges and printheads	115
About the ink cartridges	116
Check ink cartridge status	116
Ink menu procedure	116
HP Utility procedures	116
Remove an ink cartridge	116
Insert an ink cartridge	118
About the printheads	119
Check printhead status	119
Remove a printhead	120
Insert a printhead	122
Maintaining the printer	125
Check printer status	126
Clean the exterior of the printer	126
Replace the cutter	126
Maintain the ink cartridges	130
Move or store the printer	130
Update the firmware	131
Update the software	132
Change the battery	132
Printer maintenance kits	132
Accessories	133
How to order supplies and accessories	134
Order ink supplies	134
Order paper	135
Non-recommended paper types	140
Order accessories	140
Troubleshooting paper issues	142
The paper cannot be loaded successfully	143
Unsuccessful roll load	143
Unsuccessful sheet load	144
Paper loading error messages	144
The paper type is not in the driver	144
Black ink is easily removed when touched	145
After printing, the paper has wrinkles or there is too much ink	145
The paper has jammed	146
Prints do not fall neatly into the basket	148
The sheet stays in the printer when the print has been completed	148
The paper is cut when the print has been completed	149
The cutter does not cut well	149
The roll is loose on the spindle	149
A strip stays on the output tray and generates jams	149
Recalibrate the paper advance	149
Recalibrating the paper advance procedure	150
Return to default calibration	150
Troubleshooting print-quality issues	151
General advice	152
Print quality troubleshooting wizard	152
Horizontal lines across the image (banding)	153
The whole image is blurry or grainy	154
The paper is not flat	154
The print is scuffed or scratched	155
Ink marks on the paper	155
Horizontal smears on the front of coated paper	155
Ink marks on the back of the paper	156
Vertical dotted or dashed lines on the print	156
Vertical continuous lines on the print	157
Black ink comes off when you touch the print	157
Edges of objects are stepped or not sharp	157
Edges of objects are darker than expected	158
Bronzing	158
Horizontal lines at the end of a cut sheet print	158
Vertical lines of different colors	158
White spots on the print	159
Colors are inaccurate	159
Color accuracy using EPS or PDF images in page layout applications	160
The image is incomplete (clipped at the bottom)	160
The image is clipped	160
Some objects are missing from the printed image	161
Lines are too thick, too thin or missing	162
Lines appear stepped or jagged	162
Lines print double or in the wrong colors	163
Lines are discontinuous	163
Lines are blurred	164
The Image Diagnostics Print	165
Corrective action	166
If you still have a problem	167
Troubleshooting ink cartridge and printhead issues	168
Cannot insert an ink cartridge	169
Ink cartridge status messages	169
Cannot insert a printhead	169
The front-panel display recommends reseating or replacing a printhead	170
Clean the printheads	170
Clean the printhead drop detector	171
Align the printheads	174
Reinsert printheads procedure	174
Image Quality Maintenance menu procedure	175
Scanning errors during alignment	175
Printhead status messages	175
Troubleshooting general printer issues	177
The printer does not print	178
The printer seems slow	178
Communication failures between computer and printer	179
Cannot access the HP Utility	179
Some Color Center options are unavailable	179
Cannot access the Embedded Web Server	180
Automatic file system check	180
No output when printing from Microsoft Visio 2003	181
Unavailable driver features when printing from QuarkXPress	181
Printer alerts	181
Front-panel error messages	183
HP Customer Care	185
Introduction	186
HP Professional Graphics Services	186
Knowledge Center	186
HP Start-up Kit	186
HP Care Packs and Warranty Extensions	186
HP Installation	187
HP Proactive Support	187
Contact HP Support	187
Telephone number	188
Printer specifications	189
Functional specifications	190
Physical specifications	191
Memory specifications	191
Power specifications	191
Ecological specifications	191
Environmental specifications	192
Acoustic specifications	192
Glossary	193