HP DeskJet Ink Advantage Ultra 5730 User Guide

HP DeskJet Ink Advantage Ultra 5730 Manual

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  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 1
    HP DeskJet 5730 All-in-One series
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 2
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 3
    of contents 1 HP DeskJet 5730 series Help ...1 2 Get started ...3 Printer parts ...4 Control panel and status lights ...5 Load media ...7 Load original ...11 Paper basics ...13 Open the HP printer software (Windows) ...15 Sleep mode ...16 Quiet Mode ...17 Auto-Off ...19 Open the HP printer software
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    90 Change from a USB connection to a wireless network 91 Advanced printer management tools (for networked printers 92 Tips for setting up and using a networked printer 94 9 Solve a problem ...95 Jams and paper-feed issues ...96 Ink cartridge issues ...102 Printing issues ...104 Copy issues ...115
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    Printer hardware issues ...127 Maintain the document feeder ...128 HP support ...130 Appendix A Technical information ...133 HP Company notices ...134 Specifications ...135 Environmental product stewardship program 138 Regulatory notices ...145 Appendix B Additional fax setup ...157 Set up faxing (
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    vi ENWW
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    1 HP DeskJet 5730 series Help Learn how to use your HP DeskJet 5730 series. ● Printer parts on page 4 ● Control panel and status lights on page 5 ● Load media on page 7 ● Print on page 21 ● Copy on page 42 ● Scan to a computer on page 45 ● Check estimated ink levels on page 74 ● Replace ink
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    2 Chapter 1 HP DeskJet 5730 series Help ENWW
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    2 Get started ● Printer parts ● Control panel and status lights ● Load media ● Load original ● Paper basics ● Open the HP printer software (Windows) ● Sleep mode ● Quiet Mode ● Auto-Off ● Open the HP printer software (Windows) ENWW 3
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    Printer parts 1 Paper-width guide 2 Input tray 3 Input tray shield 4 Document feeder tray 5 Document feeder tray extender 6 Scanner Front door 14 Control panel 15 Cartridge access door 16 Ink cartridges 17 Power connection 18 Fax port (1-LINE) 4 Chapter 2 Get started ENWW
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    wireless connection has been established and you can print. ● Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Make sure your printer is within the range of wireless signal. ● Fast blinking light indicates wireless error. Refer to the message on the
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    Purpose HP Printables can view How to Videos, printer feature information, and tips. ePrint icon: Opens the Web Services Summary menu, where you can Ink icon: Shows estimated ink levels by cartridge. Displays a warning symbol if the ink level is less than the minimum expected ink level. NOTE: Ink
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    Load media Select a paper size to continue. To load full-size paper 1. Pull out the input tray. 2. Slide the paper-width guide to the left. 3. Insert a stack of paper into the input tray with the short edge down and the print side up, and slide the stack
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    4. Slide the paper-width guide to the right until it stops at the edge of the paper. 5. Pull out the output tray and the tray extender. To load small-size paper 1. Pull out the input tray. 2. Slide the paper-width guide to the left. 8 Chapter 2 Get started ENWW
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    tray with the short edge down and the print side up, and slide the stack of paper down until it stops. 4. Slide the paper-width guide to the right until it stops at the edge of the paper. 5. Pull out the output tray and the tray extender. To load envelopes 1. Pull
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    2. Slide the paper-width guide to the left. 3. Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes down until it stops. The side to
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    1. Open the document feed tray and tray extender. 2. Slide the paper-width guides of the document feeder tray outwards. 3. Load the original print-side up, types of thick paper might cause a paper jam. 4. Slide the paper-width guides inward until they stop at the edge of paper. To load an original
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    2. Load the original print-side down on the right corner of the scanner glass. 3. Close the scanner lid. 12 Chapter 2 Get started ENWW
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    . Get sharp, crisp images when you use this paper with any inkjet printer. It is available in glossy finish in several sizes, including A4, for longer lasting documents. ● HP Photo Value Packs HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to save
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    printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of photos or multiple prints to share. Business documents ● HP Premium Presentation Paper 120g
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    the HP printer software (Windows) After installing the HP printer software, double-click the printer icon on the desktop or do one of the following to open the printer software: ● Windows 10: From the computer desktop, click Start, select All apps, click HP, click the folder for the printer, and
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    Sleep mode Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity. The Power button light is dimmed in Sleep mode. To change the time to Sleep mode 1. From
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    Mode. 3. Touch On or Off next to Quiet Mode. To turn Quiet Mode on or off from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 20. 2. Click Quiet Mode . 3. Select On or Off . 4. Click Save Settings. To turn
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    change start time and end time of the schedule. To turn Quiet Mode on or off from the printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 15. 2. Click the Quiet Mode tab. 3. Click On in the Quiet Mode area. 4. Specify
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    help reduce energy use. Auto-Off turns the printer off completely, so you must use the Power button to turn the printer back on. If your printer supports this energy saving feature, Auto-Off is automatically enabled or disabled depending on printer capabilities and connection options. Even when Auto
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    the HP printer software (Windows) After installing the HP printer software, depending on your operating system, do one of the following. ● Windows 10: From the computer desktop, click Start, select All apps, click HP, click the folder for the printer, and then select the icon with the printer's name
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    3 Print ● Print from your computer ● Print Quick Forms ● Print from your mobile device ● Print with AirPrint ● Tips for print success ENWW 21
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    the correct paper in the input tray and set the paper size on the printer control panel. 5. Click OK to close the Properties dialog box. 6. Click 1. From the File menu in your software, choose Print. 2. Make sure your printer is selected. 3. Set the print options. If you do not see options on the
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    this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences. 4. Select the appropriate options. from the Print on Both Sides Manually drop-down list. 6. After you print the first side, follow the on-screen instructions to reload the paper with the
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    to load the correct paper in the input tray and set the paper size on the printer control panel. 5. Click OK to close the Properties dialog box. 6. Click Print or in the input tray and the output tray is open. You can load one or more envelopes into the input tray. Do not use shiny or embossed
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    click Print or OK in the Print dialog box. To print envelopes (OS X) 1. From the File menu in your software, choose Print. 2. Make sure your printer is selected. 3. Select the appropriate envelope size from the Paper Size pop-up menu. If you do not see options on the Print dialog, click
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    you do not see options on the Print dialog, click Show Details. NOTE: The following options are available for a USB connected printer. Locations for the options can vary from one application to another. a. Choose the appropriate paper size in the Paper Size pop-up menu. NOTE: If you change the Paper
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    Quick Forms Use HP Quick Forms to print fun and useful pages. To print Quick Forms 1. On the Home screen from your printer display, touch Quick Forms . 2. Select one of the Quick Form options. 3. Touch one of the subcategories of your selection, and then follow the on-screen instruction to select
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    you are on the road, you can print a document by sending an email with the HP ePrint app to your HP ePrint enabled printer. See Print with HP ePrint on page 37 for more information. For more information, visit the HP Mobile Printing website ( www.hp.com/go/mobileprinting ). 28 Chapter 3 Print ENWW
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    AirPrint enabled device. For more information about using AirPrint and about which HP products are compatible with AirPrint, go to www.hp.com/go/mobileprinting . ● Load paper that matches the paper settings of the printer (see Load media on page 7 for more information). Accurately setting the paper
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    in the print driver only apply to printing, they do not apply to copying or scanning. Ink tips ● ● If the print quality is not acceptable, see Printing issues on page 104 for more information. Use Original HP cartridges. Original HP cartridges are designed and tested with HP printers and papers to
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    Ink Only, and then click the OK button. - Pages per Sheet Layout: Helps you specify the order of the pages if you print the document with more than two pages per sheet. - HP types support this feature. Shortcut tab, select one printing shortcut, and printing shortcuts. Printer settings tips (OS X)
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    32 Chapter 3 Print ENWW
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    4 Use Web Services ● What are Web Services? ● Set up Web Services ● Print with HP ePrint ● Use HP Printables ● Use the HP Connected website ● Remove Web Services ENWW 33
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    Web Services? HP ePrint ● HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime, from any location. It's as simple as sending an email to the email address assigned to your printer when you enable Web Services on the printer. No special drivers or
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    to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup. To set up Web Services using the HP printer software (Windows) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page
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    3. Click the Web Services tab. 4. In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions to accept the terms of use. 5. If prompted, choose to allow the printer to check for and install printer updates. NOTE: When updates are available, they are
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    : ● Be sure you have an Internet- and email-capable computer or mobile device. ● Enable Web Services on the printer. For more information, see Set up Web Services on page 35. TIP: For more information about managing and configuring HP ePrint settings and to learn about the latest features, visit
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    from the web, without using a computer, by setting up HP Printables, a free service from HP. You can print coloring pages, calendars, puzzles, recipes, maps, and more, depending on the apps available in your country/region. Go to the HP Connected website for more information and specific terms and
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    Use the HP Connected website Use HP's free HP Connected website to set up increased security for HP ePrint, and specify the email addresses that are allowed to send email to your printer. You can also get product updates, more apps, and other free services. Go to the HP Connected website for more
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    Remove Web Services Use the following instructions to remove Web Services. 1. From the Home screen, touch Setup , and then touch Web Services. 2. Touch Remove Web Services. 40 Chapter 4 Use Web Services ENWW
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    5 Copy and scan ● Copy ● Scan using the printer control panel ● Scan using the HP printer software ● Scan using Webscan ● Tips for copy and scan success ENWW 41
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    Copy The Copy menu on the printer display allows you to easily start a black or color copy and select number of copies. To make a black or color copy 1. Load paper in the
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    ● Lighter / Darker: Adjusts the copy settings to make copies lighter or darker. ● ID Card Copy: Allows you to copy both sides of ID card. NOTE: After two minutes of inactivity, the copy options will automatically return to the default settings of A4 or 8.5 x 11 inches plain paper (depending on
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    control panel To scan an original from the printer control panel 1. Load the original print side up into the document feeder, or load the original print side down on the right front corner of
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    instructions if the feature has been disabled, and you wish to enable it again. 1. Open the HP printer software. For more information, see Open the HP printer scanner glass. 2. Double-click the printer icon on the desktop or do one of the following to open the printer software: ● Windows 10: From the
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    Double-click the printer icon on the desktop or do one of the following to open the printer software: ● printer software (OS X) 1. Open HP Easy Scan. HP Easy Scan is located in the Applications folder. 2. Click Scan . 3. Choose the type of scan profile you want and follow the onscreen instructions
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    side up into the document feeder, or load the original print side down on the right front corner of the scanner glass. 2. Double-click the printer icon on the desktop or do one of the following to open the printer software: ENWW Scan using the HP printer software 47
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    select All Programs, click HP, click the folder for the printer, and then select the icon with the printer's name. 3. In the printer software, click Scan a to the detailed settings pane. 6. When you have finished changing settings, do one of the following. ● Click Scan . You are prompted to save or
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    . 5. Click Apply. To scan using Webscan Scanning using Webscan offers basic scan options. For additional scan options or functionality, scan from the HP printer software. 1. Load the original print side up into the document feeder, or load the original print side down on the right front corner
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    scanned text, make sure the brightness is set appropriately in the software. ● If you want to scan a document with several pages into one file instead of multiple files, start the scan with the printer software instead of selecting Scan from the printer display. 50 Chapter 5 Copy and scan ENWW
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    contacts to send faxes quickly and easily to frequently used numbers. From the printer control panel, you can also set a number of fax options, such from the printer control panel. ● Send a fax ● Receive a fax ● Set up phone book contacts ● Change fax settings ● Fax and digital phone services ● Fax
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    can fax a document directly from your computer without printing it first. To use this feature, make sure you have installed the HP printer software on your computer, the printer is connected to a working telephone line, and the fax function is set up and functioning correctly. To send a standard fax
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    or OK. 7. Enter the fax number and other information for the recipient, change any further settings for the fax, and then click Send Fax. The printer begins dialing the fax number and faxing the document. To send a standard fax from the computer (OS X) 1. Open the document on your computer that you
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    TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, create a phone book contact to store the PIN for your calling
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    the fax on two pages. NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory until the copying finishes. ● Receive a fax manually ● Set up backup fax ● Reprint received faxes from memory ● Forward faxes to another number ● Set automatic reduction for incoming
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    memory for security or privacy purposes. To reprint faxes in memory from the printer control panel 1. Make sure you have paper loaded in the input tray. touch Print. Forward faxes to another number You can set up the printer to forward your faxes to another fax number. All faxes are forwarded in
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    HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to make sure the fax machine is able to receive your forwarded faxes. To forward faxes from the printer on one service through your phone provider, you can block specific fax numbers so the printer
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    Fax . 2. Touch Setup . 3. Touch Preferences . 4. Touch Junk Fax Blocking . 5. Touch (Plus Sign). 6. Do one of the following. ● Touch (Received Call History), select the fax number to be blocked, and then touch Add. ● Manually enter a fax number to block, and touch Add. NOTE: Make sure you enter the
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    control panel. TIP: In addition to creating and managing phone book contacts from the printer control panel, you can also use tools available on your computer, such as the HP printer software and the printer EWS. ● Set up and change phone book contacts ● Set up and change group phone book contacts
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    contacts. To set up group phone book contacts NOTE: Before you can create a group phone book contact, you must have already created at least one phone book contact. 1. From the Home screen, touch Fax . 2. Touch Send Now. 3. Touch (Phone Book). 4. Touch Group Contacts. 5. Touch (Plus Sign) to add
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    1. From the Home screen, touch Fax . 2. Touch Send Now. 3. Touch (Phone Book). 4. Touch Contacts or Group Contacts. 5. Touch (Edit). 6. Touch the name of the contact you want to delete. 7. Touch Delete. 8. Touch Yes to confirm and then touch OK . ENWW Set up phone book contacts 61
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    getting started guide that came with the printer, use HP recommends that you set up the fax header by using the HP printer software. You can also set up the fax header from the printer faxes manually. You must be available to respond in person to the incoming fax call or else the printer does not
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    numbers on one phone line. When you subscribe to this service, each number is assigned a different ring pattern. You can set up the printer to answer printer to a line with distinctive ring, have your telephone company assign one ring pattern to voice calls and another ring pattern to fax calls. HP
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    on the same telephone line. Touch Yes to continue. 6. Do one of the following: ● Touch the ring pattern assigned by your telephone company to fax calls. ● Touch Ring Pattern Detection, and then follow the instructions on the printer control panel display. NOTE: If the Ring Pattern Detection feature
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    can set the fax speed used to communicate between your printer and other fax machines when sending and receiving faxes. If you use one of the following, setting the fax speed to a slower speed might be required: ● An Internet phone service ● A PBX (private branch exchange) system ● Fax on Voice over
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    on Voice over Internet Protocol (VoIP). For more information, see Fax on Voice over Internet Protocol on page 67. HP printers are designed specifically for use with traditional analog phone services. If you are in a digital phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use
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    low cost phone service that allows you to send and receive faxes with your printer by using the Support for traditional fax transmission over any Internet protocol telephone systems are often limited. If you experience problems services support department or your local service provider for further
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    for each fax you send and receive. You can also manually print system reports as required; these reports provide useful system information about the printer. By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A confirmation message that indicates
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    when there is an error during transmission or reception. To set the printer to print fax error reports automatically 1. From the Home screen, touch Fax . 2. Touch Setup . 3. Touch Reports and touch Fax Error Report. 4. Touch to select one of the following. On (Fax Send) On (Fax Receive) On (Fax
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    Reports . 4. Touch Caller ID Report. 5. Touch Print to begin printing. View the Call History You can view a list of all the calls placed from the printer. NOTE: You cannot print the call history. To view the call history 1. From the Home screen, touch Fax . 2. Touch Send Now. 70 Chapter 6 Fax ENWW
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    3. Touch (Phone Book). 4. Touch Call History ENWW Use reports 71
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    72 Chapter 6 Fax ENWW
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    7 Manage ink cartridges This section contains the following topics: ● Check estimated ink levels ● Order cartridges ● Choose right ink cartridges ● Replace ink cartridges ● Use single-cartridge mode ● Cartridge warranty information ● Tips for working with ink cartridges ENWW 73
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    ) on page 15. 2. In the printer software, click the Estimated Ink Levels tab. To check the ink levels from the HP printer software (OS X) 1. Open HP Utility. NOTE: HP Utility is located in the HP folder in the Applications folder. 2. Select the HP DeskJet 5730 series from the list of devices at the
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    hp.com . (At this time, some portions of the HP website are available in English only.) Ordering cartridges online is not supported Product Information clicking Ink Gauge. For more printer. Open the cartridge access door to locate the sticker. NOTE: The Setup cartridge that comes with the printer
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    Choose right ink cartridges HP recommends that you use Original HP ink cartridges. Original HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. 76 Chapter 7 Manage ink cartridges ENWW
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    1. Check that power is on. 2. Close the output tray extender, and then rotate the output tray clockwise to stow it in the printer. 3. Remove the ink cartridge. a. Open the front door of the printer. b. Open the cartridge access door and wait for the print carriage to move to the center of the
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    tab. NOTE: Do not touch the electrical contacts on the ink cartridge. c. Slide the ink cartridge into the slot until it clicks into place. d. Close the cartridge access door. NOTE: The HP printer software prompts you to align the ink cartridges when you print a document after installing the new
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    e. Close the front door of the printer. 5. Pull out the output tray and the tray extender. ENWW Replace ink cartridges 79
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    Use single-cartridge mode Use the single-cartridge mode to operate the printer with only one ink cartridge. The single-cartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage. NOTE: When the printer operates in single-cartridge mode, a message is displayed on the
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    with. During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the printer. ENWW Cartridge warranty information 81
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    snap into place. ● After you insert new ink cartridges, align the printer for best print quality. See Printing issues on page 104 for more information. ● When the Estimated Ink Levels in the printer software shows one or both ink cartridges in a low state, consider getting replacement cartridges
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    a router ● Connect wirelessly to the printer without a router ● Wireless settings ● Connect your printer to your computer with a USB cable (non-network connection) ● Change from a USB connection to a wireless network ● Advanced printer management tools (for networked printers) ● Tips for setting up
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    . For more information, see Open the HP printer software (Windows) on page 15. 2. In the printer software, click Utilities. 3. Select Printer Setup & Software. 4. Select Connect a new printer. Follow the onscreen instructions. To connect a new printer (OS X) 1. Open System Preferences . 2. Depending
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    . The list of available printers appears. 4. From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**-HP DeskJet 5730 (where ** are the unique characters to identify your printer), and then follow the on-screen instructions on the printer and your mobile device
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    networks shown such as DIRECT-**-HP DeskJet 5730 (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct printer. 2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with the computer. NOTE: If your computer does not support
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    Wireless. Select your HP printer software name from the list of detected printers. d. Follow the on-screen instructions. 5. Print your such as DIRECT-**-HP DeskJet 5730 (where ** are the unique characters to identify your printer and XXXX is the printer model located on the printer). If Wi-Fi
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    wireless settings 1. From the Home screen, touch (Wireless), and then touch Settings . 2. Touch Advanced Settings. 3. Select the item you want to change. 4. Follow the onscreen instructions. 88 Chapter 8 Connect your printer ENWW
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    To restore network settings to default settings 1. From the Home screen, touch (Wireless), and then touch Settings . 2. Touch Restore Network Settings. 3. Follow the onscreen instructions. ENWW Wireless settings 89
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    supports a rear USB 2.0 High Speed port for connection to a computer. To connect the printer with the USB cable 1. Visit 123.hp.com to download and install the printer software. NOTE: Do not connect the USB cable to the printer until you are prompted to do so. 2. Follow the on-screen instructions
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    ) 1. Open the HP printer software. For more information, see Open the HP printer software (Windows) on page 15. 2. In the printer software, click Utilities. 3. Click Printer Setup & Software. 4. Select Convert a USB connected printer to wireless. Follow the onscreen instructions. To change from
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    You can use one of the following ways to open the Embedded Web Server. To open the Embedded Web Server through a network NOTE: The printer must be on -**-HP DeskJet 5730 (where ** are the unique characters to identify your printer). Enter the Wi-Fi Direct password when prompted. 4. In a supported
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    which cookies to accept or refuse. You can also use your browser to remove unwanted cookies. Depending on your printer, if you disable cookies, you also disable one or more of the following features: ● Using some setup wizards ● Remembering the EWS browser language setting ● Personalizing the EWS
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    Wizard. Follow the on-screen instructions to set up your printer wireless connection. ● If your computer printer for wireless printing. Click here to go online for more information. ● Learn how to find your network security settings. Click here to go online for more information. ● Learn about the HP
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 101
    9 Solve a problem This section contains the following topics: ● Jams and paper-feed issues ● Ink cartridge issues ● Printing issues ● Copy issues ● Scan issues ● Fax issues ● Network and connection issues ● Printer hardware issues ● Maintain the document feeder ● HP support ENWW 95
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    HP online troubleshooting wizard Instructions for clearing paper jams and resolving issues with paper or the paper feed. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions OK on the printer control panel display to
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    output tray extender, and then rotate the output tray clockwise to stow it in the printer. 3. Open the front door of the printer. 4. Open the cartridge access door. 5. If the print carriage is in the center of the printer, slide it to the right. 6. Remove the jammed paper. ENWW Jams and paper-feed
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    the tray extender. 9. Press the Power button to turn on the printer. To clear a paper jam inside of the printer 1. Press the Power button to turn off the printer. 2. Turn the printer over, locate the cleanout door on the bottom of the printer, and then pull both tabs on the cleanout door to open it
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    it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur. 4. Close the cover of the document feeder, pressing down firmly until it
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    instructions. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions printer is printing. If the printer is about to run out of paper, wait until the out of paper message appears before adding paper. Solve paper-feed problems What kind of problem
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    the left side of the paper. - Load paper into the printer only when it is not printing. ● Multiple pages are being picked up - Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paperwidth guide does not bend the paper in the input tray. - Make
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    If the problem is still not resolved, replace the ink cartridges. For information about replacing ink cartridges, see Replace ink cartridges on the ink cartridges are reinstalled in the printer as soon as possible. It is not recommended to leave the ink cartridges outside of the printer longer than
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    receive the error message, turn the printer off, and then on. NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to operate the printer with only one ink cartridge. Fix ink cartridge incompatible issues The ink cartridge is not compatible with your
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    problems with print jobs not printing. The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operating system. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer
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    the printer is set as the default printer. To verify that the printer is set as the default printer a. Depending on your operating system, do one of , make sure that Automatic is selected. vi. If the service is not already running, under Service status, click Start, and then click OK. Windows 8.1
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    -click Services. iii printer, right-click the correct printer and select Set as Default Printer. d. Try using your printer again. 6. Restart the computer. 7. Clear the print queue. To clear the print queue a. Depending on your operating system, do one of the following: 106 Chapter 9 Solve a problem
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 113
    Continue a paused print job. ● Pause Printer: Pause all print jobs in the print queue. d. If you made any changes, try to print again. 4. Restart the computer. Fix print quality issues Step-by-step instructions for resolving most print quality issues. Troubleshoot print quality issues online ENWW
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 114
    ) on page 15. c. In the printer software, click Print, Scan & Fax , and then click Maintain Your Printer to access the printer toolbox. The printer toolbox appears. d. Click Align Ink Cartridges on the Device Services tab. The printer prints an alignment sheet. 108 Chapter 9 Solve a problem ENWW
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    on-screen instructions. 6. Print a diagnostics page if the ink cartridges are not low on ink. To print a diagnostics page from the printer software a. Load letter or A4 unused plain white paper into the input tray. b. Open the printer software. For more information, see Open the HP printer software
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 116
    see Open the HP printer software (Windows) on page 15. c. In the printer software, click Print, Scan & Fax , and then click Maintain Your Printer to access the Printer Toolbox. d. Click Clean Printer on the Device Services tab. Follow the on-screen instructions. 110 Chapter 9 Solve a problem ENWW
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    top level of the hard disk. c. Select the HP DeskJet 5730 series from the list of devices at the left of the window. d. Click Align. e. Click Align and follow the on-screen instructions. f. Click All Settings to return to the Information and Support pane. 6. Print a test page. ENWW Printing issues
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    Applications folder at the top level of the hard disk. c. Select the HP DeskJet 5730 series from the list of devices at the left of the window. d. Click Test Page. e. Click the Print Test Page button, and follow the on-screen instructions. Check the test page for jagged lines in the text or streaks
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 119
    in the HP folder in the Applications folder at the top level of the hard disk. c. Select your printer from the list of devices at the left of the window. d. Click Align. e. Click Align and follow the onscreen instructions. f. Click All Settings to return to the Information and Support pane. 6. Print
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    print quality problems persist after cleaning and aligning, contact HP support. f. Click All Settings to return to the Information and Support pane. Fix ink smears on printouts If a printout shows smears of ink, for subsequent prints, try using the Clean Page Smear function from the printer display
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    Copy issues Troubleshoot copy problems. Use an HP online troubleshooting wizard Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality. NOTE: The HP online troubleshooting wizards may not be available in all languages. Tips for copy and scan success
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    and Scan Doctor Solve scan problems The HP Print and Scan Doctor is a utility that will try to diagnose and fix the issue automatically. NOTE: This utility is only available for Windows operating system. Use an HP online troubleshooting wizard Get step-by-step instructions if you cannot create
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 123
    printer control panel 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the ink you are still having problems faxing, verify that the fax settings listed in the report are correct. You can also use HP's online troubleshooting wizard. What to
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 124
    faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP support. Go to www.hp.com/support . This website provides information and utilities that can help you correct many common printer problems. If prompted, select your country/region, and then click All
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 125
    ● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the printer. 1 wall jack and the printer to make sure the phone cord is secure. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a
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    them back one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. - If the Fax Line Condition Test fails without the other equipment, connect the printer to a working phone line and continue reviewing the troubleshooting information in
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    phone line. Troubleshoot fax problems Troubleshoot fax problems. Use an HP online troubleshooting wizard Resolve problems sending or receiving a fax or faxing to your computer. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 128
    Error Correction Mode on page 54. If the problem persists, contact your telephone company. ● If you are using a digital subscriber line (DSL) service, make sure that you have a DSL filter connected or you cannot fax successfully. ● Make sure the printer is not connected to a telephone wall jack that
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 129
    contact your DSL provider for support. ● If you are using a phone splitter, this can cause faxing problems. (A splitter is a manually; otherwise, the printer cannot receive the fax. For information on receiving faxes manually, see Receive a fax manually on page 55. ● If you have a voice mail service
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 130
    back one at a time and receiving a fax each time, until you identify which equipment is causing the problem. ● If you have a special ring pattern for your fax phone number (using a distinctive ring service through your telephone company), make sure that the Distinctive Ring feature on the printer is
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 131
    is preventing your computer from connecting to the printer. NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for wireless troubleshooting Check the network configuration or print the wireless
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 132
    instructions in the Help for Wi-Fi Direct troubleshooting 1. Check the printer to confirm that Wi-Fi Direct is turned on: ▲ From the printer name of your printer. 3. Enter the hp.com/global/us/en/eprint/mobile_printing_apps.html. Fix USB to wireless connection change Use an HP online troubleshooting
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 133
    . The printer shuts down unexpectedly ● Check the power and power connections. ● Make sure the printer's power cord is connected firmly to a functioning power outlet. Resolve printer failure ● Turn the printer off, then on. If that does not resolve the problem, contact HP. ENWW Printer hardware
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    the rollers and separator pad. To clean the rollers or separator pad WARNING! Before cleaning the printer, turn the printer off by pressing the Power button ( the power cord from the electrical socket. 1. Remove all any residue off the rollers or separator pad. 128 Chapter 9 Solve a problem ENWW
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    NOTE: If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol. 5. Close the cover of the document feeder. ENWW Maintain the document feeder 129
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 136
    the HP DeskJet 5730 series support website at www.hp.com/support. HP online support provides a variety of options for help with your printer: Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation that came in the box with your printer. HP support
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    www.register.hp.com. Additional warranty options Extended service plans are available for the HP DeskJet 5730 series at additional costs. Go to www.hp.com/ support , select your country/region and language, then explore the extended warranty options available for your printer. ENWW HP support 131
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    132 Chapter 9 Solve a problem ENWW
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 139
    international regulatory information for the HP DeskJet 5730 series are provided in this section. For additional specifications, see the printed documentation that came with the HP DeskJet 5730 series. This section contains the following topics: ● HP Company notices ● Specifications ● Environmental
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 140
    reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of HP, except as allowed under the copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 141
    HP DeskJet 5730 series are provided in this section. For more product specifications, see the Product Data Sheet at www.hp.com/support . System requirements ● For information about software and system requirements or future operating system releases and support, visit the HP online support website
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 142
    ). More complicated pages or higher resolution faxes take longer and use more memory. ● Manual fax send and receive. ● Automatic busy redial up to five times (varies by model). ● Automatic no-answer redial one time or two times (varies by model). ● Confirmation and activity reports. ● CCITT/ITU
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 143
    Cartridge yield ● Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields. Acoustic information ● If you have Internet access, you can access acoustic information from the HP website. ENWW Specifications 137
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 144
    (China) ● Restriction of hazardous substance (Ukraine) ● Restriction of hazardous substance (India) ● EPEAT ● China SEPA Eco Label User Information ● China Energy Label for Printer, Fax and Copier Eco-Tips HP is committed to helping customers reduce their environmental footprint. Please visit the
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 145
    many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more information, go to the following website: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Power consumption HP printing and imaging equipment marked with the ENERGY STAR® logo is
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 146
    the recycling of waste electrical and electronic equipment. For more information, please contact your household waste disposal service, or go to http://www.hp.com/recycle. Chemical substances HP is committed to providing our customers with information about the chemical substances in our products as
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 147
    EU Battery Directive ENWW Environmental product stewardship program 141
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 148
    The Table of Hazardous Substances/Elements and their Content (China) Restriction of hazardous substance (Ukraine) Restriction of hazardous substance (India) 142 Appendix A Technical information ENWW
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 149
    EPEAT China SEPA Eco Label User Information ENWW Environmental product stewardship program 143
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 150
    China Energy Label for Printer, Fax and Copier 144 Appendix A Technical information ENWW
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 151
    Regulatory notices The HP DeskJet 5730 series meets product requirements from regulatory agencies in your country/region. regulatory number should not be confused with the marketing name (HP DeskJet Ink Advantage Ultra 5739 All-in-One Printer, etc.) or product numbers (F5R95A, F5R95B, etc.). ENWW
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 152
    FCC statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord 146 Appendix A Technical information ENWW
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 153
    Germany European Union Regulatory Notice Products bearing the CE marking comply with one or more of the following EU Directives as may be applicable: full Declaration of Conformity can be found at the following website: www.hp.com/go/certificates (Search with the product model name or its Regulatory
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 154
    European telephone network declaration (Modem/Fax) HP products with FAX capability comply with the requirements of the successful operation on every PSTN network termination point. In the event of problems, you should contact your equipment supplier in the first instance. 148 Appendix A
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 155
    Declaration of conformity Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products: ● Exposure to radio frequency radiation ENWW Regulatory notices 149
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 156
    ● Notice to users in Brazil ● Notice to users in Canada ● Notice to users in Mexico ● Notice to users in Taiwan ● Notice to users in Japan ● Notice to users in Korea Exposure to radio frequency radiation Notice to users in Brazil 150 Appendix A Technical information ENWW
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 157
    Notice to users in Canada Notice to users in Mexico ENWW Regulatory notices 151
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 158
    Notice to users in Taiwan Notice to users in Japan Notice to users in Korea 152 Appendix A Technical information ENWW
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 159
    Notice to users of the U.S. telephone network: FCC requirements ENWW Regulatory notices 153
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 160
    Notice to users of the Canadian telephone network 154 Appendix A Technical information ENWW
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 161
    Notice to users of the German telephone network Australia wired fax statement ENWW Regulatory notices 155
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 162
    156 Appendix A Technical information ENWW
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 163
    setup In this section, you learn how to set up the printer so that faxing works successfully with equipment and services you might already have on the same phone line. TIP: You can also use the Fax Setup Wizard (Windows) or HP Utility (OS X) to help you quickly set up some important fax
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 164
    printer for faxing, determine which kind of phone system your country/region uses. The instructions printer. NOTE: If you have a parallel-type phone system, HP printer with DSL ● Case C: Set up the printer with a PBX phone system or an ISDN line ● Case D: Fax with a distinctive ring service
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 165
    at the same number you use for fax calls on the printer. 3. From the following table, select the combination of equipment and services applicable to your home or office setting. Then look up the recommended fax setup. Step-by-step instructions are included for each case in the sections that follow
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 166
    would a regular analog phone. Connect one end of the phone cord to your telephone wall and the other end to the port labeled 1-LINE on the back of the printer. You might need to connect the phone cord to your country/region adapter. Other equipment or services sharing your fax line DSL PBX
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 167
    printer. You might need to connect the phone cord to your country/region adapter. To set up the printer with a separate fax line 1. Connect one the printer with DSL If you have a DSL service through your telephone company, and do not connect any equipment to the printer, use the instructions in
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 168
    adapter. To set up the printer with DSL 1. Obtain a DSL filter from your DSL provider. 2. Connect one end of the phone cord to encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case C: Set up the printer with
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 169
    receive faxes with the printer. Refer to the documentation that came with your PBX phone system for instructions on how to turn problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case D: Fax with a distinctive ring service
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 170
    . If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for printer. You might need to connect the phone cord to your country/region adapter. 3 Telephone (optional) To set up the printer with a shared voice/fax line 1. Connect one
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 171
    the call and hear fax tones from a sending fax machine, you need to answer the fax call manually. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case F: Shared voice/fax line with voice mail If you
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 172
    in person to incoming fax calls, or the printer cannot receive faxes. You must initiate the manual fax before voicemail picks up the line. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Case G: Fax
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 173
    of the printer. 3. Connect one end problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Set up the printer with a computer DSL/ADSL modem If you have a DSL line and use that phone line to send faxes, follow these instructions
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 174
    set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL filter from your DSL provider. 2. Connect one end of the encounter problems setting up the printer with optional equipment, contact your local service provider instructions to set up your fax. 168 Appendix B Additional fax setup ENWW
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 175
    the telephone wall jack and plug it into the port labeled 2-EXT on the back of the printer. 3. Connect a phone to the "OUT" port on the back of your computer dial-up modem. 4. Connect one end of the phone cord to your telephone wall jack, then connect the other end to the
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 176
    directions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further assistance. Shared voice/fax with computer DSL/ADSL modem Use these instructions if your computer has a DSL/ADSL modem 1 Telephone wall
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 177
    same phone number with DSL service need to be connected to additional DSL filters to avoid noise when making voice calls. 2. Connect one end of the phone cord the fax. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 178
    printer, fax tones from a sending fax machine might be recorded on your answering machine, and you might not receive faxes with the printer. 3. Connect one Change the Rings to Answer setting on the printer to the maximum number of rings supported by your printer. (The maximum number of rings varies
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 179
    message. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor for further begin, check your computer to see if it has one or two phone ports. NOTE: If your computer has only one phone port, you need to purchase a parallel splitter
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 180
    up modem). 4. Connect one end of the phone cord on the printer to the maximum number of rings supported by the printer stops monitoring the line and your answering machine can record a voice message. If you encounter problems setting up the printer with optional equipment, contact your local service
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 181
    on the back. Figure B-14 Example of a parallel splitter To set up the printer with a computer DSL/ADSL modem 1. Obtain a DSL/ADSL filter from your DSL number with DSL/ADSL service need to be connected to additional DSL/ADSL filters, to avoid noise when making voice calls. 2. Connect one end of the
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 182
    setting on the printer to the maximum number of rings supported by the printer. NOTE: The instructions to set up your fax. If you encounter problems setting up the printer with optional equipment, contact your local service if it has one or two phone ports. ● If your computer has only one phone port,
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 183
    on the back of the printer. 3. Connect a phone to the "OUT" port on the back of your computer dial-up modem. 4. Connect one end of the phone or the printer cannot receive faxes. If you encounter problems setting up the printer with optional equipment, contact your local service provider or vendor
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 184
    review the report for information on how to fix the problem and rerun the test. To test fax setup via the printer control panel 1. Set up the printer for faxing according to your particular home or office setup instructions. 2. Make sure the ink cartridges are installed, and that full-size paper is
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 185
    status icons 5 copy specifications 136 correct port test, fax 118 customer support warranty 131 D dial tone test, failure 120 dial type, setting 64 and modem, shared with (parallel phone systems) 173 answering machine troubleshoot 124 answering machine, set up (parallel phone systems) 171 auto
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 186
    Help button 6 I ink cartridges part numbers 75 fax print 69 M manual faxing receive 55 send troubleshoot 101 N network connection wireless connection 84 O operating systems supported 135 P paper clear jams 96 HP, order 14 skewed pages 100 troubleshoot feeding 100 paper-feed problems, troubleshoot
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 187
    specifications 136 troubleshoot 127 printer control panel send faxes 52 printer software (Windows) opening 15, 20 pulse dialing 64 R receive faxes auto answer mode 62 automatically 55 blocking numbers 57 forwarding 56 manually 55 rings to answer 63 troubleshoot 121, 123 recycle ink cartridges 139
  • HP DeskJet Ink Advantage Ultra 5730 | User Guide - Page 188
    V voice mail set up with fax (parallel phone systems) 165 set up with fax and computer modem (parallel phone systems) 176 VoIP 67 volume fax sounds 65 W wall jack test, fax 118 warranty 131 Webscan 49 Windows system requirements 135 182 Index ENWW
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HP DeskJet 5730 All-in-One series