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HP DeskJet Ink Advantage Ultra 5730 User Guide - Page 127

Troubleshoot fax problems, Read general instructions in the Help for specific fax problems

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● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall jack. After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing, contact your telephone company and have them check the phone line. Troubleshoot fax problems Troubleshoot fax problems. Use an HP online troubleshooting wizard Resolve problems sending or receiving a fax or faxing to your computer. NOTE: The HP online troubleshooting wizards may not be available in all languages. Read general instructions in the Help for specific fax problems What kind of fax problem are you having? The display always shows Phone Off Hook ● HP recommends using a 2-wire phone cord. ● Other equipment that uses the same phone line as the printer might be in use. Make sure extension phones (phones on the same phone line, but not connected to the printer) or other equipment are not in use or off the hook. For example, you cannot use the printer for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send email or access the Internet. The printer is having problems sending and receiving faxes ● Make sure the Power button light of the printer is on. If the light is off and the printer display is blank, make sure the power cord is firmly connected to the printer and plugged into a power outlet, and then press the Power button to turn on the printer. After turning on the printer, HP recommends you wait five minutes before sending or receiving a fax. The printer cannot send or receive faxes while it is initializing after being turned on. ENWW Fax issues 121

Section	Page
HP DeskJet 5730 series Help	7
Get started	9
Printer parts	10
Control panel and status lights	11
Overview of buttons and lights	11
Control panel display icons	11
Load media	13
Load original	17
Paper basics	19
Recommended papers for printing	19
Order HP paper supplies	20
Open the HP printer software (Windows)	21
Sleep mode	22
Quiet Mode	23
Turn Quiet Mode on or off	23
Create a schedule for Quiet Mode	24
Auto-Off	25
Open the HP printer software (Windows)	26
Print	27
Print from your computer	28
Print documents	28
Print photos	29
Print envelopes	30
Print using the maximum dpi	31
Print Quick Forms	33
Print from your mobile device	34
Print with AirPrint	35
Tips for print success	36
Use Web Services	39
What are Web Services?	40
Set up Web Services	41
Print with HP ePrint	43
Use HP Printables	44
Use the HP Connected website	45
Remove Web Services	46
Copy and scan	47
Copy	48
Scan using the printer control panel	50
Scan using the HP printer software	51
Scan to a computer	51
Create a new scan shortcut (Windows)	52
Change scan settings (Windows)	53
Scan using Webscan	55
Tips for copy and scan success	56
Fax	57
Send a fax	58
Send a standard fax from the printer control panel	58
Send a standard fax from the computer	58
Send a fax from a phone	59
Send a fax using monitor dialing	59
Send a fax in Error Correction Mode	60
Receive a fax	61
Receive a fax manually	61
Set up backup fax	61
Reprint received faxes from memory	62
Forward faxes to another number	62
Set automatic reduction for incoming faxes	63
Block unwanted fax numbers	63
Set up phone book contacts	65
Set up and change phone book contacts	65
Set up and change group phone book contacts	66
Delete phone book contacts	66
Change fax settings	68
Configure the fax header	68
Set the answer mode (Auto answer)	68
Set the number of rings before answering	69
Change the answer ring pattern for distinctive ring	69
Set the dial type	70
Set the redial options	70
Set the fax speed	71
Set the fax sound volume	71
Fax and digital phone services	72
Fax on Voice over Internet Protocol	73
Use reports	74
Print fax confirmation reports	74
Print fax error reports	75
Print and view the fax log	75
Clear the fax log	76
Print the details of the last fax transaction	76
Print a Caller ID Report	76
View the Call History	76
Manage ink cartridges	79
Check estimated ink levels	80
Order cartridges	81
Choose right ink cartridges	82
Replace ink cartridges	83
Use single-cartridge mode	86
Cartridge warranty information	87
Tips for working with ink cartridges	88
Connect your printer	89
Connect your printer to a wireless network with a router	90
Connect wirelessly to the printer without a router	91
Wireless settings	94
Connect your printer to your computer with a USB cable (non-network connection)	96
Change from a USB connection to a wireless network	97
Advanced printer management tools (for networked printers)	98
Open the Embedded Web Server	98
About cookies	98
Tips for setting up and using a networked printer	100
Solve a problem	101
Jams and paper-feed issues	102
Clear a paper jam	102
Read general instructions in the Help for clearing paper jams	102
Clear a print carriage jam	106
Read general instructions in the Help for clearing a print carriage jams	106
Learn how to avoid paper jams	106
Solve paper-feed problems	106
Ink cartridge issues	108
Fix ink cartridge problems	108
Printing issues	110
Fix problems with page not printing (unable to print)	110
Read general instructions in the Help for unable to print issues	110
Fix print quality issues	113
Read general instructions in the Help for resolving print quality issues	114
Fix ink smears on printouts	120
Copy issues	121
Scan issues	122
Fax issues	123
Run the fax test	123
What to do if the fax test failed	123
Troubleshoot fax problems	127
Read general instructions in the Help for specific fax problems	127
The display always shows Phone Off Hook	127
The printer is having problems sending and receiving faxes	127
The printer cannot receive faxes, but can send faxes	129
The printer cannot send faxes, but can receive faxes	130
Fax tones are recorded on my answering machine	130
Network and connection issues	131
Fix wireless connection	131
Find network settings for wireless connection	131
Fix Wi-Fi Direct connection	131
Fix USB to wireless connection change	132
Printer hardware issues	133
Maintain the document feeder	134
HP support	136
Technical information	139
HP Company notices	140
Specifications	141
Environmental product stewardship program	144
Eco-Tips	144
European Union Commission Regulation 1275/2008	145
Paper	145
Plastics	145
Material safety data sheets	145
Recycling program	145
HP inkjet supplies recycling program	145
Power consumption	145
Disposal of waste equipment by users	146
Chemical substances	146
Battery disposal in Taiwan	146
Battery notice for Brazil	146
California Perchlorate Material Notice	146
EU Battery Directive	147
The Table of Hazardous Substances/Elements and their Content (China)	148
Restriction of hazardous substance (Ukraine)	148
Restriction of hazardous substance (India)	148
EPEAT	149
China SEPA Eco Label User Information	149
China Energy Label for Printer, Fax and Copier	150
Regulatory notices	151
Regulatory model identification number	151
FCC statement	152
Notice to users in Korea	152
VCCI (Class B) compliance statement for users in Japan	152
Notice to users in Japan about the power cord	152
Noise emission statement for Germany	153
Visual display workplaces statement for Germany	153
European Union Regulatory Notice	153
Products with wireless functionality	153
European telephone network declaration (Modem/Fax)	154
Declaration of conformity	155
Regulatory wireless statements	155
Exposure to radio frequency radiation	156
Notice to users in Brazil	156
Notice to users in Canada	157
Notice to users in Mexico	157
Notice to users in Taiwan	158
Notice to users in Japan	158
Notice to users in Korea	158
Notice to users of the U.S. telephone network: FCC requirements	159
Notice to users of the Canadian telephone network	160
Notice to users of the German telephone network	161
Australia wired fax statement	161
Additional fax setup	163
Set up faxing (parallel phone systems)	164
Select the correct fax setup for your home or office	165
Case A: Separate fax line (no voice calls received)	166
Case B: Set up the printer with DSL	167
Case C: Set up the printer with a PBX phone system or an ISDN line	168
Case D: Fax with a distinctive ring service on the same line	169
Case E: Shared voice/fax line	170
Case F: Shared voice/fax line with voice mail	171
Case G: Fax line shared with computer modem (no voice calls received)	172
Set up the printer with a computer dial-up modem	172
Set up the printer with a computer DSL/ADSL modem	173
Case H: Shared voice/fax line with computer modem	174
Shared voice/fax with computer dial-up modem	174
Shared voice/fax with computer DSL/ADSL modem	176
Case I: Shared voice/fax line with answering machine	177
Case J: Shared voice/fax line with computer modem and answering machine	179
Shared voice/fax line with computer dial-up modem and answering machine	179
Shared voice/fax line with computer DSL/ADSL modem and answering machine	181
Case K: Shared voice/fax line with computer dial-up modem and voice mail	182
Test fax setup	184