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HP ENVY 5530 User Guide - Page 84

Solve copy and scan problem, Start, All Programs, HP ENVY 5530 e-All-in-One series

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Solve copy and scan problem HP provides a Scan Diagnostic Utility (Windows only) that can help solve many common "Unable to scan" issues. From the Start menu on your computer, click All Programs, and then click HP. Under HP ENVY 5530 e-All-in-One series, click HP ENVY 5530 e-All-in-One series, click the Help button, and then double-click HP Print and Scan Doctor. Learn more about how to solve scan issues. Click here to go online for more information. Learn how to solve copy issues. Click here to go online for more information. 80 Chapter 9 Solve a problem ENWW

Section	Page
HP ENVY 5530 e-All-in-One series Help	5
Get to know the HP ENVY 5530 series	7
Printer parts	8
Control panel and status lights	10
Auto-Off	12
Print	13
Print photos	14
Print documents	16
Print envelopes	18
Print Quick Forms	19
Print with HP wireless direct	20
Print from a wireless-capable mobile device	20
Print from a wireless-capable computer	21
Tips for print success	22
Print using the maximum dpi	24
Paper basics	25
Recommended papers for printing	26
Load media	28
Order HP Paper Supplies	32
Use Web Services	33
ePrint from anywhere	34
Use HP Print Apps	36
Use the HP Connected website	37
Tips for using Web Services	38
Copy and scan	39
Copy documents	40
Scan to a computer or memory card	43
Tips for copy and scan success	45
Work with cartridges	47
Check the estimated ink levels	48
Order ink supplies	49
Replace the cartridges	50
Use single-cartridge mode	53
Cartridge warranty information	54
Tips for working with cartridges	55
Connectivity	57
Wi-Fi Protected Setup (WPS – requires WPS router)	58
Traditional wireless connection (requires router)	59
Connect wirelessly to the printer without a router	61
Change from a USB connection to a wireless network	62
Tips for setting up and using a networked printer	63
Advanced printer management tools (for networked printers)	64
To open the embedded Web server	64
About cookies	64
Solve a problem	67
Clear paper jam	68
Clear carriage jam	72
Clean ink smear	73
Improve print quality	74
Ink cartridge problem	77
Unable to print	79
Solve print problem	83
Solve copy and scan problem	84
Solve networking problem	85
Cartridge errors (Windows software)	86
Cartridge supply upgrade	86
Check cartridge access door	86
Older generation cartridges	87
Printer failure	87
Ink cartridge problem	87
HP support	88
Register printer	88
Support process	88
HP support by phone	88
Phone support period	89
Placing a call	89
Support phone numbers	89
After the phone support period	89
Additional warranty options	89
Technical information	91
Hewlett-Packard Company notices	92
Specifications	93
System requirements	93
Environmental specifications	93
Print specifications	93
Scan specifications	93
Copy specifications	94
Cartridge yield	94
Print resolution	94
Environmental product stewardship program	95
Eco-Tips	95
Paper use	95
Plastics	95
Material safety data sheets	96
Recycling program	96
HP inkjet supplies recycling program	96
Power consumption	96
Disposal of waste equipment by users	96
Chemical substances	97
Toxic and hazardous substance table (China)	97
Restriction of hazardous substance (Ukraine)	97
Restriction of hazardous substance (India)	97
Sleep mode	97
Regulatory notices	99
Regulatory model identification number	99
FCC statement	100
VCCI (Class B) compliance statement for users in Japan	100
Notice to users in Japan about the power cord	100
Notice to users in Korea	101
Notice to users in Germany	101
Noise emission statement for Germany	101
European Union Regulatory Notice	101
Declaration of conformity	103
Regulatory wireless statements	103
Exposure to radio frequency radiation	104
Notice to users in Brazil	104
Notice to users in Canada	105
Notice to users in Mexico	105
Notice to users in Taiwan	106
Wireless notice to users in Japan	106