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Troubleshooting, Wireless connection problems, Cannot connect to a WLAN

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Troubleshooting Wireless connection problems Some possible causes for wireless connection problems include the following: ● Wireless device is not turned on. ● Wireless device is not installed correctly or has been disabled. ● Wireless device encountered interference from other devices. ● Wireless device or router hardware has failed. NOTE: Wireless networking devices are included with select computer models only. If wireless networking is not listed in the feature list on the side of the original computer package, you may add wireless networking capability to the computer by purchasing a wireless networking device. Cannot connect to a WLAN If you have a problem connecting to a WLAN, confirm that the integrated WLAN device is turned on and properly installed on your computer. 1. If the wireless light is off or amber, press the wireless button, wireless switch, or wireless key to turn the wireless device on. 2. Then try connecting to the WLAN again. If you are still unable to connect, follow the steps below. 1. Select Start > Control Panel > System and Security. 2. In the System area, click Device Manager. 3. Click the arrow next to Network adapters to expand the list and show all adapters. 4. Identify the WLAN device from the Network adapters list. The listing for a WLAN device may include the term wireless, wireless LAN, WLAN, or 802.11. If no WLAN device is listed, either your computer does not have an integrated WLAN device, or the driver for the WLAN device is not properly installed. For more information about troubleshooting WLANs, see the website links provided in Help and Support. Cannot connect to a preferred network You may not be able to connect to a preferred network because it is a security-enabled WLAN. You must have the security code to connect to this type of WLAN. See the next section for additional information. 70 Chapter 13 Troubleshooting and support

Section	Page
Starting right	11
Best practices	11
Fun things to do	12
More HP resources	13
Getting to know your computer	14
Finding your hardware and software information	14
Right side	15
Left side	16
Display	17
Top	18
TouchPad	18
Lights	19
Button, speakers, and subwoofer	20
Keys	21
Bottom	22
Labels	23
Connecting to a network	24
Connecting to a wireless network	25
Using the wireless controls	25
Using the wireless button	25
Using HP Connection Manager (select models only)	25
Using operating system controls	26
Using a WLAN	26
Using an Internet service provider	26
Setting up a WLAN	27
Configuring a wireless router	27
Protecting your WLAN	27
Connecting to a WLAN	28
Using Bluetooth wireless devices	28
Connecting to a wired network	29
Connecting to a local area network (LAN)	29
Enjoying entertainment features	30
Using the webcam	32
Using audio	32
Connecting speakers	32
Connecting headphones	32
Connecting a microphone	32
Using Beats Audio	32
Accessing Beats Audio Control Panel	32
Enabling and Disabling Beats Audio	33
Checking the sound	33
Using video	33
Connecting an HDMI TV or monitor	34
Configuring audio settings (with HDMI TV)	34
Using Intel Wireless Display (select models only)	35
Managing your audio and video files	35
Using the keyboard and pointing devices	36
Using the keyboard	37
Using ALT GR key combinations	37
Using the action keys	37
Using the hot keys	38
Using the TouchPad	39
Using TouchPad gestures	39
Using the TouchPad	40
Turning the TouchPad off or on	40
Navigating	41
Selecting	41
Using TouchPad gestures	42
Scrolling	43
Pinching/Zooming	43
Rotating	44
Flicking	44
Managing power	45
Using Sleep or Hibernation	46
Initiating and exiting Sleep	46
Initiating and exiting Hibernation	47
Setting password protection on wakeup	47
Using the power meter	48
Selecting a power plan	49
Running on battery power	50
Finding battery information	50
Conserving battery power	50
Identifying low battery levels	50
Running on external power	51
HP CoolSense (select models only)	52
Refreshing your software content (select models only)	53
Shutting down the computer	53
Managing and sharing information	54
Using a USB device	54
Connecting a USB device	54
Removing a USB device	55
Connecting a powered USB device	55
Inserting and removing a digital storage card	56
Maintaining your computer	57
Improving performance	57
Using HP 3D DriveGuard (select models only)	57
Using Disk Defragmenter	58
Using Disk Cleanup	58
Updating programs and drivers	59
Cleaning your computer	60
Cleaning the display, sides, and cover	60
Cleaning the TouchPad and keyboard	60
Traveling with or shipping your computer	61
Securing your computer and information	62
Locating your security software	62
Using passwords	63
Setting Windows passwords	63
Setting Setup Utility (BIOS) passwords	64
Using Internet security software	64
Using antivirus software	65
Using firewall software	65
Installing software updates	65
Installing Windows security updates	65
Installing HP and third-party software updates	65
Securing your wireless network	66
Backing up your software applications and information	66
Using an optional security cable lock	66
Using Setup Utility (BIOS) and System Diagnostics	67
Starting Setup Utility (BIOS)	67
Updating the BIOS	67
Determining the BIOS version	67
Downloading a BIOS update	68
Using System Diagnostics	69
Backing up, restoring, and recovering	70
Creating backups	70
Creating recovery media to recover the original system	70
What you need to know	70
Creating the recovery media	71
Creating system restore points	71
What you need to know	71
Creating a system restore point	71
Backing up system and personal information	72
Tips for a successful backup	72
What you need to know	72
Creating a backup using Windows Backup and Restore	73
Restore and recovery	74
Restoring to a previous system restore point	74
Restoring specific files	74
Restoring specific files using Windows Backup and Restore	74
Recovering the original system using HP Recovery Manager	74
What you need to know	74
Recovering using HP Recovery partition (select models only)	75
Recovering using the recovery media	75
Changing the computer boot order	76
Specifications	77
Input power	77
Operating environment	78
Troubleshooting and support	79
Troubleshooting	80
Wireless connection problems	80
Cannot connect to a WLAN	80
Cannot connect to a preferred network	80
Current network security codes are unavailable	81
WLAN connection is very weak	82
Cannot connect to the wireless router	82
Network status icon is not displayed	82
Audio problems	83
Power management problems	83
Resolving a low battery level	83
Resolving a low battery level when external power is available	83
Resolving a low battery level when no power source is available	83
Contacting support	84
Electrostatic Discharge	85

Match case Limit results 1 per page

Troubleshooting

Wireless connection problems

Some possible causes for wireless connection problems include the following:

●

Wireless device is not turned on.

●

Wireless device is not installed correctly or has been disabled.

●

Wireless device encountered interference from other devices.

●

Wireless device or router hardware has failed.

NOTE:

Wireless networking devices are included with select computer models only. If wireless

networking is not listed in the feature list on the side of the original computer package, you may add

wireless networking capability to the computer by purchasing a wireless networking device.

Cannot connect to a WLAN

If you have a problem connecting to a WLAN, confirm that the integrated WLAN device is turned on

and properly installed on your computer.

If the wireless light is off or amber, press the wireless button, wireless switch, or wireless key to

turn the wireless device on.

Then try connecting to the WLAN again.

If you are still unable to connect, follow the steps below.

Select

Start

Control Panel

System and Security

In the System area, click

Device Manager

Click the arrow next to

Network adapters

to expand the list and show all adapters.

Identify the WLAN device from the Network adapters list. The listing for a WLAN device may

include the term

wireless

wireless LAN

WLAN

, or

802.11

If no WLAN device is listed, either your computer does not have an integrated WLAN device, or

the driver for the WLAN device is not properly installed.

For more information about troubleshooting WLANs, see the website links provided in Help and

Support.

Cannot connect to a preferred network

You may not be able to connect to a preferred network because it is a security-enabled WLAN. You

must have the security code to connect to this type of WLAN. See the next section for additional

information.

Chapter 13

Troubleshooting and support