HP KG461AA HP QuickDock 2.0 Docking Station - User Guide - Page 21

Troubleshooting, Solving common problems, General use and connection problems

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4 Troubleshooting Solving common problems The following tables list possible problems and the recommended solutions. General use and connection problems Problem Possible cause Solution The good dock connection light is off. The computer is not on. Turn on the computer. The QuickDock is not connected to AC Connect the AC adapter to the power. QuickDock and to an AC outlet. The expansion cable on the QuickDock is not fully connected to the expansion port on the computer. Disconnect the expansion cable from the computer, and then reconnect the cable to the computer. The computer is in Standby, Sleep, or Hibernation. The computer shuts down unexpectedly. The QuickDock is not connected to AC power, draining the computer battery. Exit Standby, Sleep, or Hibernation. ● Connect a smart AC adapter to power connector 1 on the QuickDock and to an AC outlet. -or - ● Connect a standard AC adapter to power connector 2 on the QuickDock and to an AC outlet. The ports or jacks on the QuickDock are The QuickDock is not connected to AC ● Connect a smart AC adapter to not working. power. power connector 1 on the QuickDock and to an AC outlet. -or- ● Connect a standard AC adapter to power connector 2 on the QuickDock and to an AC outlet. The computer is not connected to the QuickDock correctly. Disconnect the expansion cable from the computer, and then reconnect the cable to the computer. Solving common problems 17

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4
Troubleshooting
Solving common problems
The following tables list possible problems and the recommended solutions.
General use and connection problems
Problem
Possible cause
Solution
The good dock connection light is off.
The computer is not on.
Turn on the computer.
The QuickDock is not connected to AC
power.
Connect the AC adapter to the
QuickDock and to an AC outlet.
The expansion cable on the QuickDock
is not fully connected to the expansion
port on the computer.
Disconnect the expansion cable from the
computer, and then reconnect the cable
to the computer.
The computer is in Standby, Sleep, or
Hibernation.
Exit Standby, Sleep, or Hibernation.
The computer shuts down unexpectedly.
The QuickDock is not connected to AC
power, draining the computer battery.
●
Connect a smart AC adapter to
power connector 1 on the
QuickDock and to an AC outlet.
–or –
●
Connect a standard AC adapter to
power connector 2 on the
QuickDock and to an AC outlet.
The ports or jacks on the QuickDock are
not working.
The QuickDock is not connected to AC
power.
●
Connect a smart AC adapter to
power connector 1 on the
QuickDock and to an AC outlet.
–or–
●
Connect a standard AC adapter to
power connector 2 on the
QuickDock and to an AC outlet.
The computer is not connected to the
QuickDock correctly.
Disconnect the expansion cable from the
computer, and then reconnect the cable
to the computer.
Solving common problems
17