HP KG461AA HP QuickDock 2.0 Docking Station - User Guide - Page 22

Audio problems Problem Headphones or other audio device connected to the QuickDock does not produce sound. A microphone connected to the computer does not work. A connected home entertainment system does not have audio. A connected home entertainment system does not experience surround sound. Possible cause Solution Headphones or another audio device is connected to the headphone jack on the computer. Using the headphone jack on the computer mutes sound through the QuickDock. Disconnect the headphones or other audio device from the headphone jack on the computer. More than one audio device is connected Be sure that only one audio device is to the QuickDock. connected to the QuickDock. A microphone is connected to the QuickDock. While a microphone is connected to the QuickDock, the microphone jack on the computer is disabled. Either use the microphone connected to the QuickDock or disconnect it. Audio is not connected properly. Be sure that the QuickDock is properly connected to the home entertainment system. The home entertainment system may not support digital audio. Be sure that your home entertainment system is S/PDIF compatible. Refer to the user guide for your home entertainment device. Video problems Problem Possible cause Solution A video device connected to the external When the computer is connected to the Use the external monitor port on the monitor port on the computer does not QuickDock, the external monitor port on QuickDock. work. the computer is disabled. 18 Chapter 4 Troubleshooting