HP LaserJet P2010 Service Manual - Page 145

Media problem solving

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Media problem solving The following problems with media cause print-quality deviations, jamming, or damage to the printer. Problem Cause Solution Poor print quality or toner adhesion Dropouts, jamming, or curl The paper is too moist, too rough, too heavy or too smooth, or it is embossed or from a faulty paper lot. Try another kind of paper, between 100 and 250 Sheffield, with 4 to 6% moisture content. The paper has been stored incorrectly. Store paper flat in its moisture-proof wrapping. Excessive curl Jamming, damage to printer Problems with feeding The paper has variability from one side Turn the paper over. to the other. The paper is too moist, has the wrong grain direction, or is of short-grain construction Open the rear output bin, or use longgrain paper. The paper varies from side-to-side. Turn the paper over. The paper has cutouts or perforations. Use paper that is free of cutouts or perforations. The paper has ragged edges. Use high-quality paper that is made for laser printers. The paper varies from side-to-side. Turn the paper over. The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of short-grain construction or it is embossed or from a faulty paper lot. Try another kind of paper, between 100 and 250 Sheffield, 4 to 6% moisture content. Open the rear output bin, or use longgrain paper. Print is skewed (crooked). The media guides might be incorrectly adjusted. Remove all media from the input tray, straighten the stack, and then load the media in the input tray again. Adjust the media guides to the width and length of the media that you are using and try printing again. More than one sheet feeds at one time. The media tray might be overloaded. Remove some of the media from the tray. See Load media on page 9. The media might be wrinkled, folded, or damaged. Verify that the media is not wrinkled, folded, or damaged. Try printing on media from a new or different package. The printer does not pull media from the media input tray. The printer might be in manual-feed mode. Verify that the printer is not in manual feed mode and print your job again. The pickup roller might be dirty or damaged. Contact HP Customer Care. See HP Customer Care on page 233 or the support flyer that came in the box. The paper-length adjustment control in tray 2 or optional tray 3 is set at a length that is greater than the media size. Adjust the paper-length adjustment control to the correct length. The printer does not pull media from media input tray when using the automatic two-sided printing feature. The automatic two-sided printing media-size selector is not set to the correct page size. Push in the media selector for letter/ legal-size media. Pull out the media- ENWW Media problem solving 135

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Media problem solving
The following problems with media cause print-quality deviations, jamming, or damage to the printer.
Problem
Cause
Solution
Poor print quality or toner adhesion
The paper is too moist, too rough, too
heavy or too smooth, or it is embossed
or from a faulty paper lot.
Try another kind of paper, between 100
and 250 Sheffield, with 4 to 6%
moisture content.
Dropouts, jamming, or curl
The paper has been stored incorrectly.
Store paper flat in its moisture-proof
wrapping.
The paper has variability from one side
to the other.
Turn the paper over.
Excessive curl
The paper is too moist, has the wrong
grain direction, or is of short-grain
construction
Open the rear output bin, or use long-
grain paper.
The paper varies from side-to-side.
Turn the paper over.
Jamming, damage to printer
The paper has cutouts or perforations.
Use paper that is free of cutouts or
perforations.
Problems with feeding
The paper has ragged edges.
Use high-quality paper that is made for
laser printers.
The paper varies from side-to-side.
Turn the paper over.
The paper is too moist, too rough, too
heavy or too smooth, has the wrong
grain direction, or is of short-grain
construction or it is embossed or from
a faulty paper lot.
Try another kind of paper, between 100
and 250 Sheffield, 4 to 6% moisture
content.
Open the rear output bin, or use long-
grain paper.
Print is skewed (crooked).
The media guides might be incorrectly
adjusted.
Remove all media from the input tray,
straighten the stack, and then load the
media in the input tray again. Adjust
the media guides to the width and
length of the media that you are using
and try printing again.
More than one sheet feeds at one time.
The media tray might be overloaded.
Remove some of the media from the
tray. See
Load
media
on
page
9
.
The media might be wrinkled, folded,
or damaged.
Verify that the media is not wrinkled,
folded, or damaged. Try printing on
media from a new or different package.
The printer does not pull media from
the media input tray.
The printer might be in manual-feed
mode.
Verify that the printer is not in manual
feed mode and print your job again.
The pickup roller might be dirty or
damaged.
Contact HP Customer Care. See
HP Customer
Care
on
page
233
or the
support flyer that came in the box.
The paper-length adjustment control in
tray 2 or optional tray 3 is set at a
length that is greater than the media
size.
Adjust the paper-length adjustment
control to the correct length.
The printer does not pull media from
media input tray when using the
automatic two-sided printing feature.
The automatic two-sided printing
media-size selector is not set to the
correct page size.
Push in the media selector for letter/
legal-size media. Pull out the media-
ENWW
Media problem solving
135