Section |
Page |
Removal and replacement |
27 |
Removal and replacement strategy |
28 |
Introduction |
28 |
Removal and replacement strategy |
28 |
Electrostatic discharge |
29 |
Required tools |
29 |
Types of screws |
30 |
Service approach |
31 |
Before performing service |
31 |
After performing service |
31 |
Post-service tests |
32 |
Test 1 (print-quality test) |
32 |
Test 2 (copy-quality test) |
32 |
Test 3 (fax-quality test; fax models only) |
32 |
Parts removal order |
33 |
Removal and replacement procedures |
35 |
Rollers and pads |
35 |
Transfer roller |
35 |
Pickup roller (Tray 2 and Tray 3) |
36 |
Separation roller (Trays 2 or 3) |
39 |
Reinstall the separation roller |
41 |
Document feeder pickup roller assembly |
42 |
Pickup roller and separation pad (Tray 1) |
43 |
Main assemblies |
46 |
Print-cartridge drawer |
46 |
DIMM cover |
48 |
Right cover |
49 |
Document feeder input tray |
51 |
Scanner assembly |
52 |
Right-front cover and power button |
54 |
Rear-upper cover (duplex product) |
56 |
Paper-feed guide assembly |
57 |
Rear-door stopper and link caps (simplex product) |
58 |
Rear door (simplex product) |
59 |
Rear door (duplex product) |
61 |
Rear cover and feed guide (simplex product) |
63 |
Remove the rear cover and feed guide (simplex product) |
63 |
Rear-lower cover and rear-door links (duplex product) |
67 |
Remove the rear-lower cover and rear-door links (duplex product) |
67 |
Rear-door rib assembly (duplex product) |
71 |
Remove the rear-door rib assembly (duplex product) |
71 |
Link guide |
73 |
Control panel and right-arm mount |
74 |
Reinstall the control panel and right-arm mount |
75 |
Upper-cover assembly |
77 |
Remove the upper-cover assembly |
77 |
Reinstall the upper-cover assembly |
79 |
Left cover |
81 |
Remove the left cover |
81 |
Reinstall the left cover |
83 |
Front-door assembly |
84 |
Remove the front-door assembly |
84 |
Reinstall the front-door assembly |
89 |
Intermediate transfer belt (ITB) |
91 |
Reinstall the ITB |
94 |
Drum motor (M1) and developer motor (M2) |
95 |
Reinstall the drum motor (M1) and developer motor (M2) |
100 |
Intermediate PCA |
101 |
Formatter PCA and fax PCA |
102 |
Remove the formatter PCA and fax PCA |
102 |
Wireless PCA |
105 |
DC controller PCA |
106 |
Remove the DC controller PCA |
107 |
Fuser-motor assembly |
109 |
Remove the fuser-motor assembly |
109 |
Reinstall the fuser-motor assembly |
112 |
High-voltage power-supply PCA |
113 |
Remove the high-voltage power-supply PCA |
113 |
Color-misregistration sensor assembly |
116 |
Remove the color-misregistration sensor assembly |
116 |
Reinstall the color-misregistration sensor assembly |
118 |
Fan (FM1) |
120 |
USB PCA (fax/memory-card models) |
122 |
Remove the USB PCA |
122 |
Duplex-reverse drive assembly |
123 |
Remove the duplex-reverse drive assembly |
123 |
Fuser |
126 |
Remove the fuser |
127 |
Reinstall the fuser |
132 |
Paper-delivery assembly |
133 |
Remove the paper-delivery assembly |
133 |
Tray cassettes and optional Tray 3 assembly |
136 |
Solve problems |
137 |
Solve problems checklist |
138 |
Menu map |
139 |
Troubleshooting process |
140 |
Pretroubleshooting checklist |
140 |
Power-on checks |
141 |
Troubleshooting tools |
142 |
Component diagnostics |
142 |
LED diagnostics |
142 |
Network LEDs (network models only) |
142 |
Control panel LEDs |
142 |
Memory card LED (memory-card models only) |
142 |
Component tests |
143 |
Control-panel tests |
143 |
Diagrams |
144 |
Plug/jack locations |
144 |
Location of connectors |
145 |
DC controller PCA |
145 |
Location of major components |
147 |
Major components |
147 |
Motors and fans |
149 |
Rollers |
150 |
PCAs |
151 |
Optional 250-sheet cassette |
152 |
General timing diagram |
153 |
General circuit diagram |
154 |
CPU/ASIC diagrams |
155 |
HVT/Toner EMP diagram |
157 |
Driver PCA diagram |
158 |
Duplexer PCA diagram |
159 |
FSR diagram |
160 |
Internal print quality test pages |
161 |
Print quality troubleshooting page |
161 |
Print quality assessment page |
161 |
Print the Configuration Page |
161 |
Service page |
161 |
Clean the paper path |
162 |
Print-quality troubleshooting tools |
162 |
Repetitive image defects |
162 |
Calibrate the product |
163 |
Control panel menus |
163 |
Setup Menu |
163 |
HP Web Services menu |
164 |
Reports menu |
165 |
Quick Forms menu |
166 |
Fax Setup menu |
167 |
System Setup menu |
170 |
Service menu |
175 |
Network Setup menu |
177 |
Function specific menus |
178 |
Copy menu |
178 |
Fax menu |
180 |
Scan menu |
182 |
USB Flash Drive |
183 |
Interpret control panel messages |
183 |
Control panel message types |
183 |
Control panel messages |
183 |
10.100X Supply Memory Error |
183 |
49 Error, Turn off then on |
184 |
50.x Fuser Error |
184 |
52 Scanner Error |
184 |
57 Fan Error, Turn off then on |
185 |
79 Error Turn off then on |
185 |
Black Cartridge Low |
185 |
Black in wrong position |
186 |
Black Very Low |
186 |
Canceled scan. Clear document |
186 |
Canceled send. Clear document |
186 |
Communication error. |
187 |
Cyan Cartridge Low |
187 |
Cyan in wrong position |
187 |
Cyan Very Low |
187 |
Device error, press OK |
188 |
Device is busy. Try again later |
188 |
Document feeder door is open. |
188 |
Document feeder jam. Clear and reload. |
188 |
Document feeder mispick. Reload |
189 |
Door open |
189 |
Engine Communication Error |
189 |
Engine error. Press OK to continue. |
189 |
Fax is busy. Canceled send. |
190 |
Fax is busy. Redial pending. |
190 |
Fax receive error. |
190 |
Fax Send error. |
191 |
Fax storage is full. Canceling the fax receive. |
191 |
Fax storage is full. Canceling the fax send. |
192 |
Fit to Page on flatbed only |
192 |
Genuine HP supply installed |
192 |
Incompatible <color> |
192 |
Install [color] cartridge |
192 |
Invalid driver Press OK |
193 |
Invalid entry |
193 |
Jam in (area), Open door and clear jam |
193 |
Jam in Tray 1, Clear jam and then press OK |
193 |
Load paper |
193 |
Load Tray 1 <TYPE> <SIZE>, Press OK to use available media |
193 |
Load Tray 1, <PLAIN> <SIZE> / Cleaning mode, OK to start |
194 |
Load tray <X> Press [OK] for available media |
194 |
Magenta Cartridge Low |
194 |
Magenta in wrong position |
194 |
Magenta Very Low |
194 |
Manual Duplex Load Tray 1, Press OK |
195 |
Manual feed <SIZE> <TYPE>, Press OK to use available media |
195 |
Memory is low. Press OK. |
195 |
Memory is low. Try again later |
195 |
Memory low Only 1 copy made. Press OK to continue. |
196 |
Misprint, Press OK |
196 |
No dial tone. |
196 |
No fax answer. Canceled send. |
196 |
No fax answer. Redial pending. |
197 |
No fax detected. |
197 |
Print failure, press OK. If error repeats, turn off then on. |
198 |
Remove shipping lock from <color> cartridge |
198 |
Remove shipping locks from cartridges |
198 |
Replace [color] |
198 |
Scanner error #, Turn off then on |
198 |
Scanner reserved for PC scan |
199 |
Scanning error Cannot connect |
199 |
Settings cleared |
199 |
Unexpected size in tray # Load <size> Press [OK] |
199 |
Unsupported <color> Press [OK] to continue |
200 |
Used <color> in use |
200 |
Used [color] installed, to accept press OK |
200 |
Used supplies in use |
200 |
Yellow Cartridge Low |
200 |
Yellow in wrong position |
201 |
Yellow Very Low |
201 |
Event-log messages |
201 |
Print the event log |
202 |
Event log messages |
202 |
Clear jams |
206 |
Common causes of jams |
206 |
Jam locations |
206 |
Clear jams from the document feeder |
207 |
Clear jams in Tray 1 |
209 |
Clear jams in Tray 2 |
212 |
Clear jams in the fuser area |
213 |
Clear jams in the output bin |
214 |
Clear jams in the duplexer (duplexing models only) |
215 |
Solve paper-handling problems |
217 |
The product picks up multiple sheets of paper |
217 |
The product does not pick up paper |
217 |
Solve image-quality problems |
218 |
Print quality examples |
218 |
Color image defects |
222 |
Clean the product |
224 |
Clean the pickup and separation rollers |
224 |
Clean the paper path |
224 |
Clean the paper path from the product control panel |
224 |
Clean the scanner glass strip and platen |
225 |
Clean the document feeder pickup rollers and separation pad |
226 |
Clean the touch screen |
227 |
Solve performance problems |
228 |
Factors affecting print performance |
228 |
Print speeds |
229 |
The product does not print or it prints slowly |
230 |
The product does not print |
230 |
The product prints slowly |
231 |
Solve product connectivity problems |
232 |
Solve direct-connect problems |
232 |
Solve network problems |
232 |
Poor physical connection |
232 |
The computer is using the incorrect IP address for the product |
232 |
The computer is unable to communicate with the product |
233 |
The product is using incorrect link and duplex settings for the network |
233 |
New software programs might be causing compatibility problems |
233 |
The computer or workstation might be set up incorrectly |
233 |
The product is disabled, or other network settings are incorrect |
233 |
Solve wireless network problems |
233 |
Wireless connectivity checklist |
234 |
The control panel displays the message: The wireless feature on this product has been turned off |
234 |
The product does not print after the wireless configuration completes |
234 |
The product does not print, and the computer has a third-party firewall installed |
235 |
The wireless connection does not work after moving the wireless router or product |
235 |
Cannot connect more computers to the wireless product |
235 |
The wireless product loses communication when connected to a VPN |
236 |
The network does not appear in the wireless networks list |
236 |
The wireless network is not functioning |
236 |
Service mode functions |
237 |
Service menu |
237 |
Service menu settings |
237 |
Secondary service menu |
237 |
Open the secondary service menu |
238 |
Secondary service menu structure |
238 |
Product resets |
239 |
Restore the factory-set defaults |
239 |
NVRAM initialization |
239 |
Solve fax problems |
241 |
Fax troubleshooting checklist |
241 |
Fax error messages |
243 |
Communication error. |
243 |
Document feeder door is open. Canceled fax. |
243 |
Fax is busy. Canceled send. |
243 |
Fax is busy. Redial pending. |
244 |
Fax receive error. |
244 |
Fax Send error. |
245 |
Fax storage is full. Canceling the fax receive. |
245 |
Fax storage is full. Canceling the fax receive. |
245 |
Fax storage is full. Canceling the fax send. |
246 |
No dial tone. |
246 |
No fax answer. Canceled send. |
246 |
No fax answer. Redial pending. |
247 |
No fax detected. |
247 |
Troubleshoot fax codes and trace reports |
249 |
View and interpret fax error codes |
249 |
Fax trace report |
250 |
Fax logs and reports |
250 |
Print all fax reports |
251 |
Print individual fax reports |
251 |
Set the fax error report |
252 |
Change error correction and fax speed |
252 |
Set the fax-error-correction mode |
252 |
Change the fax speed |
253 |
Solve problems sending faxes |
253 |
An error message displays on the control panel |
253 |
The Communication error. message displays |
253 |
No dial tone. |
254 |
The Fax is busy. message displays |
255 |
The No fax answer. message displays |
255 |
Document feeder paper jam |
256 |
The Fax storage is full. message displays |
256 |
Scanner error |
256 |
The control panel displays a Ready message with no attempt to send the fax |
256 |
The control panel displays the message \ |
257 |
Faxes can be received, but not sent |
257 |
Unable to use fax functions from the control panel |
257 |
Unable to use speed dials |
258 |
Unable to use group dials |
258 |
Receive a recorded error message from the phone company when trying to send a fax |
258 |
Unable to send a fax when a phone is connected to the product |
259 |
Solve problems receiving faxes |
260 |
The fax does not respond |
260 |
The fax has a dedicated phone line |
260 |
An answering machine is connected to the product |
260 |
A telephone handset is connected to the product |
261 |
The Answer Mode setting is set to the Manual setting |
261 |
Voice mail is available on the fax line |
261 |
The product is connected to a DSL phone service |
262 |
The product uses a fax over IP or VoIP phone service |
262 |
An error message displays on the control panel |
263 |
The No fax detected. message displays |
263 |
The Communication error. message displays |
263 |
The Fax storage is full. message displays |
264 |
The Fax is busy. message displays |
264 |
A fax is received but does not print |
265 |
The Private Receive feature is on |
265 |
Sender receives a busy signal |
265 |
A handset is connected to the product |
265 |
A phone line splitter is being used |
265 |
No dial tone |
265 |
Cannot send or receive a fax on a PBX line |
265 |
Solve general fax problems |
266 |
Faxes are sending slowly |
266 |
Fax quality is poor |
267 |
Fax cuts off or prints on two pages |
267 |
Product updates |
269 |
Parts and diagrams |
271 |
Order parts by authorized service providers |
272 |
Orderable parts |
272 |
Whole unit replacement |
272 |
Related documentation and software |
273 |
Supplies and accessories |
274 |
Service parts |
274 |
How to use the parts lists and diagrams |
275 |
Scanner and document feeder main assemblies |
276 |
Covers |
278 |
Internal assemblies |
280 |
Internal assemblies (1 of 5) |
280 |
Internal assemblies (2 of 5) |
282 |
Internal components (3 of 5) |
284 |
Internal assemblies (4 of 5) |
286 |
Internal assemblies (5 of 5) |
288 |
Internal assemblies (simplex models) |
290 |
Internal assemblies (duplex models) |
292 |
PCAs |
294 |
Input device(s) |
296 |
250-sheet paper feeder (optional Tray 3) |
296 |
Alphabetical parts list |
298 |
Numerical parts list |
301 |
Service and support |
305 |
Hewlett-Packard limited warranty statement |
306 |
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement |
308 |
Data stored on the print cartridge |
309 |
End User License Agreement |
310 |
OpenSSL |
313 |
Customer support |
314 |
Product specifications |
315 |
Physical specifications |
316 |
Power consumption, electrical specifications, and acoustic emissions |
316 |
Environmental specifications |
316 |
Regulatory information |
317 |
FCC regulations |
318 |
Environmental product stewardship program |
318 |
Protecting the environment |
318 |
Ozone production |
318 |
Power consumption |
318 |
Toner consumption |
319 |
Paper use |
319 |
Plastics |
319 |
HP LaserJet print supplies |
319 |
Return and recycling instructions |
319 |
United States and Puerto Rico |
319 |
Multiple returns (more than one cartridge) |
320 |
Single returns |
320 |
Shipping |
320 |
Residents of Alaska and Hawaii |
320 |
Non-U.S. returns |
320 |
Paper |
321 |
Material restrictions |
321 |
Disposal of waste equipment by users in private households in the European Union |
321 |
Chemical substances |
322 |
Material Safety Data Sheet (MSDS) |
322 |
For more information |
323 |
Declaration of conformity |
324 |
Declaration of conformity (wireless models) |
326 |
Certificate of volatility |
328 |
Types of memory |
328 |
Volatile memory |
328 |
Non-volatile memory |
328 |
Safety statements |
329 |
Laser safety |
329 |
Canadian DOC regulations |
329 |
VCCI statement (Japan) |
329 |
Power cord instructions |
329 |
Power cord statement (Japan) |
329 |
EMC statement (Korea) |
330 |
Laser statement for Finland |
330 |
GS statement (Germany) |
331 |
Substances Table (China) |
331 |
Restriction on Hazardous Substances statement (Turkey) |
331 |
Restriction on Hazardous Substances statement (Ukraine) |
331 |
Additional statements for telecom (fax) products |
332 |
EU Statement for Telecom Operation |
332 |
New Zealand Telecom Statements |
332 |
Additional FCC statement for telecom products (US) |
332 |
Telephone Consumer Protection Act (US) |
333 |
Industry Canada CS-03 requirements |
333 |
Vietnam Telecom wired/wireless marking for ICTQC Type approved products |
334 |
Additional statements for wireless products |
335 |
FCC compliance statement—United States |
335 |
Australia statement |
335 |
Brazil ANATEL statement |
335 |
Canadian statements |
335 |
European Union regulatory notice |
335 |
Notice for use in France |
336 |
Notice for use in Russia |
336 |
Korean statement |
336 |
Taiwan statement |
337 |
Vietnam Telecom wired/wireless marking for ICTQC Type approved products |
337 |