| Section |
Page |
| Removal and replacement |
27 |
| Removal and replacement strategy |
28 |
| Introduction |
28 |
| Removal and replacement strategy |
28 |
| Electrostatic discharge |
29 |
| Required tools |
29 |
| Types of screws |
30 |
| Service approach |
31 |
| Before performing service |
31 |
| After performing service |
31 |
| Post-service tests |
32 |
| Test 1 (print-quality test) |
32 |
| Test 2 (copy-quality test) |
32 |
| Test 3 (fax-quality test; fax models only) |
32 |
| Parts removal order |
33 |
| Removal and replacement procedures |
35 |
| Rollers and pads |
35 |
| Transfer roller |
35 |
| Pickup roller (Tray 2 and Tray 3) |
36 |
| Separation roller (Trays 2 or 3) |
39 |
| Reinstall the separation roller |
41 |
| Document feeder pickup roller assembly |
42 |
| Pickup roller and separation pad (Tray 1) |
43 |
| Main assemblies |
46 |
| Print-cartridge drawer |
46 |
| DIMM cover |
48 |
| Right cover |
49 |
| Document feeder input tray |
51 |
| Scanner assembly |
52 |
| Right-front cover and power button |
54 |
| Rear-upper cover (duplex product) |
56 |
| Paper-feed guide assembly |
57 |
| Rear-door stopper and link caps (simplex product) |
58 |
| Rear door (simplex product) |
59 |
| Rear door (duplex product) |
61 |
| Rear cover and feed guide (simplex product) |
63 |
| Remove the rear cover and feed guide (simplex product) |
63 |
| Rear-lower cover and rear-door links (duplex product) |
67 |
| Remove the rear-lower cover and rear-door links (duplex product) |
67 |
| Rear-door rib assembly (duplex product) |
71 |
| Remove the rear-door rib assembly (duplex product) |
71 |
| Link guide |
73 |
| Control panel and right-arm mount |
74 |
| Reinstall the control panel and right-arm mount |
75 |
| Upper-cover assembly |
77 |
| Remove the upper-cover assembly |
77 |
| Reinstall the upper-cover assembly |
79 |
| Left cover |
81 |
| Remove the left cover |
81 |
| Reinstall the left cover |
83 |
| Front-door assembly |
84 |
| Remove the front-door assembly |
84 |
| Reinstall the front-door assembly |
89 |
| Intermediate transfer belt (ITB) |
91 |
| Reinstall the ITB |
94 |
| Drum motor (M1) and developer motor (M2) |
95 |
| Reinstall the drum motor (M1) and developer motor (M2) |
100 |
| Intermediate PCA |
101 |
| Formatter PCA and fax PCA |
102 |
| Remove the formatter PCA and fax PCA |
102 |
| Wireless PCA |
105 |
| DC controller PCA |
106 |
| Remove the DC controller PCA |
107 |
| Fuser-motor assembly |
109 |
| Remove the fuser-motor assembly |
109 |
| Reinstall the fuser-motor assembly |
112 |
| High-voltage power-supply PCA |
113 |
| Remove the high-voltage power-supply PCA |
113 |
| Color-misregistration sensor assembly |
116 |
| Remove the color-misregistration sensor assembly |
116 |
| Reinstall the color-misregistration sensor assembly |
118 |
| Fan (FM1) |
120 |
| USB PCA (fax/memory-card models) |
122 |
| Remove the USB PCA |
122 |
| Duplex-reverse drive assembly |
123 |
| Remove the duplex-reverse drive assembly |
123 |
| Fuser |
126 |
| Remove the fuser |
127 |
| Reinstall the fuser |
132 |
| Paper-delivery assembly |
133 |
| Remove the paper-delivery assembly |
133 |
| Tray cassettes and optional Tray 3 assembly |
136 |
| Solve problems |
137 |
| Solve problems checklist |
138 |
| Menu map |
139 |
| Troubleshooting process |
140 |
| Pretroubleshooting checklist |
140 |
| Power-on checks |
141 |
| Troubleshooting tools |
142 |
| Component diagnostics |
142 |
| LED diagnostics |
142 |
| Network LEDs (network models only) |
142 |
| Control panel LEDs |
142 |
| Memory card LED (memory-card models only) |
142 |
| Component tests |
143 |
| Control-panel tests |
143 |
| Diagrams |
144 |
| Plug/jack locations |
144 |
| Location of connectors |
145 |
| DC controller PCA |
145 |
| Location of major components |
147 |
| Major components |
147 |
| Motors and fans |
149 |
| Rollers |
150 |
| PCAs |
151 |
| Optional 250-sheet cassette |
152 |
| General timing diagram |
153 |
| General circuit diagram |
154 |
| CPU/ASIC diagrams |
155 |
| HVT/Toner EMP diagram |
157 |
| Driver PCA diagram |
158 |
| Duplexer PCA diagram |
159 |
| FSR diagram |
160 |
| Internal print quality test pages |
161 |
| Print quality troubleshooting page |
161 |
| Print quality assessment page |
161 |
| Print the Configuration Page |
161 |
| Service page |
161 |
| Clean the paper path |
162 |
| Print-quality troubleshooting tools |
162 |
| Repetitive image defects |
162 |
| Calibrate the product |
163 |
| Control panel menus |
163 |
| Setup Menu |
163 |
| HP Web Services menu |
164 |
| Reports menu |
165 |
| Quick Forms menu |
166 |
| Fax Setup menu |
167 |
| System Setup menu |
170 |
| Service menu |
175 |
| Network Setup menu |
177 |
| Function specific menus |
178 |
| Copy menu |
178 |
| Fax menu |
180 |
| Scan menu |
182 |
| USB Flash Drive |
183 |
| Interpret control panel messages |
183 |
| Control panel message types |
183 |
| Control panel messages |
183 |
| 10.100X Supply Memory Error |
183 |
| 49 Error, Turn off then on |
184 |
| 50.x Fuser Error |
184 |
| 52 Scanner Error |
184 |
| 57 Fan Error, Turn off then on |
185 |
| 79 Error Turn off then on |
185 |
| Black Cartridge Low |
185 |
| Black in wrong position |
186 |
| Black Very Low |
186 |
| Canceled scan. Clear document |
186 |
| Canceled send. Clear document |
186 |
| Communication error. |
187 |
| Cyan Cartridge Low |
187 |
| Cyan in wrong position |
187 |
| Cyan Very Low |
187 |
| Device error, press OK |
188 |
| Device is busy. Try again later |
188 |
| Document feeder door is open. |
188 |
| Document feeder jam. Clear and reload. |
188 |
| Document feeder mispick. Reload |
189 |
| Door open |
189 |
| Engine Communication Error |
189 |
| Engine error. Press OK to continue. |
189 |
| Fax is busy. Canceled send. |
190 |
| Fax is busy. Redial pending. |
190 |
| Fax receive error. |
190 |
| Fax Send error. |
191 |
| Fax storage is full. Canceling the fax receive. |
191 |
| Fax storage is full. Canceling the fax send. |
192 |
| Fit to Page on flatbed only |
192 |
| Genuine HP supply installed |
192 |
| Incompatible <color> |
192 |
| Install [color] cartridge |
192 |
| Invalid driver Press OK |
193 |
| Invalid entry |
193 |
| Jam in (area), Open door and clear jam |
193 |
| Jam in Tray 1, Clear jam and then press OK |
193 |
| Load paper |
193 |
| Load Tray 1 <TYPE> <SIZE>, Press OK to use available media |
193 |
| Load Tray 1, <PLAIN> <SIZE> / Cleaning mode, OK to start |
194 |
| Load tray <X> Press [OK] for available media |
194 |
| Magenta Cartridge Low |
194 |
| Magenta in wrong position |
194 |
| Magenta Very Low |
194 |
| Manual Duplex Load Tray 1, Press OK |
195 |
| Manual feed <SIZE> <TYPE>, Press OK to use available media |
195 |
| Memory is low. Press OK. |
195 |
| Memory is low. Try again later |
195 |
| Memory low Only 1 copy made. Press OK to continue. |
196 |
| Misprint, Press OK |
196 |
| No dial tone. |
196 |
| No fax answer. Canceled send. |
196 |
| No fax answer. Redial pending. |
197 |
| No fax detected. |
197 |
| Print failure, press OK. If error repeats, turn off then on. |
198 |
| Remove shipping lock from <color> cartridge |
198 |
| Remove shipping locks from cartridges |
198 |
| Replace [color] |
198 |
| Scanner error #, Turn off then on |
198 |
| Scanner reserved for PC scan |
199 |
| Scanning error Cannot connect |
199 |
| Settings cleared |
199 |
| Unexpected size in tray # Load <size> Press [OK] |
199 |
| Unsupported <color> Press [OK] to continue |
200 |
| Used <color> in use |
200 |
| Used [color] installed, to accept press OK |
200 |
| Used supplies in use |
200 |
| Yellow Cartridge Low |
200 |
| Yellow in wrong position |
201 |
| Yellow Very Low |
201 |
| Event-log messages |
201 |
| Print the event log |
202 |
| Event log messages |
202 |
| Clear jams |
206 |
| Common causes of jams |
206 |
| Jam locations |
206 |
| Clear jams from the document feeder |
207 |
| Clear jams in Tray 1 |
209 |
| Clear jams in Tray 2 |
212 |
| Clear jams in the fuser area |
213 |
| Clear jams in the output bin |
214 |
| Clear jams in the duplexer (duplexing models only) |
215 |
| Solve paper-handling problems |
217 |
| The product picks up multiple sheets of paper |
217 |
| The product does not pick up paper |
217 |
| Solve image-quality problems |
218 |
| Print quality examples |
218 |
| Color image defects |
222 |
| Clean the product |
224 |
| Clean the pickup and separation rollers |
224 |
| Clean the paper path |
224 |
| Clean the paper path from the product control panel |
224 |
| Clean the scanner glass strip and platen |
225 |
| Clean the document feeder pickup rollers and separation pad |
226 |
| Clean the touch screen |
227 |
| Solve performance problems |
228 |
| Factors affecting print performance |
228 |
| Print speeds |
229 |
| The product does not print or it prints slowly |
230 |
| The product does not print |
230 |
| The product prints slowly |
231 |
| Solve product connectivity problems |
232 |
| Solve direct-connect problems |
232 |
| Solve network problems |
232 |
| Poor physical connection |
232 |
| The computer is using the incorrect IP address for the product |
232 |
| The computer is unable to communicate with the product |
233 |
| The product is using incorrect link and duplex settings for the network |
233 |
| New software programs might be causing compatibility problems |
233 |
| The computer or workstation might be set up incorrectly |
233 |
| The product is disabled, or other network settings are incorrect |
233 |
| Solve wireless network problems |
233 |
| Wireless connectivity checklist |
234 |
| The control panel displays the message: The wireless feature on this product has been turned off |
234 |
| The product does not print after the wireless configuration completes |
234 |
| The product does not print, and the computer has a third-party firewall installed |
235 |
| The wireless connection does not work after moving the wireless router or product |
235 |
| Cannot connect more computers to the wireless product |
235 |
| The wireless product loses communication when connected to a VPN |
236 |
| The network does not appear in the wireless networks list |
236 |
| The wireless network is not functioning |
236 |
| Service mode functions |
237 |
| Service menu |
237 |
| Service menu settings |
237 |
| Secondary service menu |
237 |
| Open the secondary service menu |
238 |
| Secondary service menu structure |
238 |
| Product resets |
239 |
| Restore the factory-set defaults |
239 |
| NVRAM initialization |
239 |
| Solve fax problems |
241 |
| Fax troubleshooting checklist |
241 |
| Fax error messages |
243 |
| Communication error. |
243 |
| Document feeder door is open. Canceled fax. |
243 |
| Fax is busy. Canceled send. |
243 |
| Fax is busy. Redial pending. |
244 |
| Fax receive error. |
244 |
| Fax Send error. |
245 |
| Fax storage is full. Canceling the fax receive. |
245 |
| Fax storage is full. Canceling the fax receive. |
245 |
| Fax storage is full. Canceling the fax send. |
246 |
| No dial tone. |
246 |
| No fax answer. Canceled send. |
246 |
| No fax answer. Redial pending. |
247 |
| No fax detected. |
247 |
| Troubleshoot fax codes and trace reports |
249 |
| View and interpret fax error codes |
249 |
| Fax trace report |
250 |
| Fax logs and reports |
250 |
| Print all fax reports |
251 |
| Print individual fax reports |
251 |
| Set the fax error report |
252 |
| Change error correction and fax speed |
252 |
| Set the fax-error-correction mode |
252 |
| Change the fax speed |
253 |
| Solve problems sending faxes |
253 |
| An error message displays on the control panel |
253 |
| The Communication error. message displays |
253 |
| No dial tone. |
254 |
| The Fax is busy. message displays |
255 |
| The No fax answer. message displays |
255 |
| Document feeder paper jam |
256 |
| The Fax storage is full. message displays |
256 |
| Scanner error |
256 |
| The control panel displays a Ready message with no attempt to send the fax |
256 |
| The control panel displays the message \ |
257 |
| Faxes can be received, but not sent |
257 |
| Unable to use fax functions from the control panel |
257 |
| Unable to use speed dials |
258 |
| Unable to use group dials |
258 |
| Receive a recorded error message from the phone company when trying to send a fax |
258 |
| Unable to send a fax when a phone is connected to the product |
259 |
| Solve problems receiving faxes |
260 |
| The fax does not respond |
260 |
| The fax has a dedicated phone line |
260 |
| An answering machine is connected to the product |
260 |
| A telephone handset is connected to the product |
261 |
| The Answer Mode setting is set to the Manual setting |
261 |
| Voice mail is available on the fax line |
261 |
| The product is connected to a DSL phone service |
262 |
| The product uses a fax over IP or VoIP phone service |
262 |
| An error message displays on the control panel |
263 |
| The No fax detected. message displays |
263 |
| The Communication error. message displays |
263 |
| The Fax storage is full. message displays |
264 |
| The Fax is busy. message displays |
264 |
| A fax is received but does not print |
265 |
| The Private Receive feature is on |
265 |
| Sender receives a busy signal |
265 |
| A handset is connected to the product |
265 |
| A phone line splitter is being used |
265 |
| No dial tone |
265 |
| Cannot send or receive a fax on a PBX line |
265 |
| Solve general fax problems |
266 |
| Faxes are sending slowly |
266 |
| Fax quality is poor |
267 |
| Fax cuts off or prints on two pages |
267 |
| Product updates |
269 |
| Parts and diagrams |
271 |
| Order parts by authorized service providers |
272 |
| Orderable parts |
272 |
| Whole unit replacement |
272 |
| Related documentation and software |
273 |
| Supplies and accessories |
274 |
| Service parts |
274 |
| How to use the parts lists and diagrams |
275 |
| Scanner and document feeder main assemblies |
276 |
| Covers |
278 |
| Internal assemblies |
280 |
| Internal assemblies (1 of 5) |
280 |
| Internal assemblies (2 of 5) |
282 |
| Internal components (3 of 5) |
284 |
| Internal assemblies (4 of 5) |
286 |
| Internal assemblies (5 of 5) |
288 |
| Internal assemblies (simplex models) |
290 |
| Internal assemblies (duplex models) |
292 |
| PCAs |
294 |
| Input device(s) |
296 |
| 250-sheet paper feeder (optional Tray 3) |
296 |
| Alphabetical parts list |
298 |
| Numerical parts list |
301 |
| Service and support |
305 |
| Hewlett-Packard limited warranty statement |
306 |
| HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement |
308 |
| Data stored on the print cartridge |
309 |
| End User License Agreement |
310 |
| OpenSSL |
313 |
| Customer support |
314 |
| Product specifications |
315 |
| Physical specifications |
316 |
| Power consumption, electrical specifications, and acoustic emissions |
316 |
| Environmental specifications |
316 |
| Regulatory information |
317 |
| FCC regulations |
318 |
| Environmental product stewardship program |
318 |
| Protecting the environment |
318 |
| Ozone production |
318 |
| Power consumption |
318 |
| Toner consumption |
319 |
| Paper use |
319 |
| Plastics |
319 |
| HP LaserJet print supplies |
319 |
| Return and recycling instructions |
319 |
| United States and Puerto Rico |
319 |
| Multiple returns (more than one cartridge) |
320 |
| Single returns |
320 |
| Shipping |
320 |
| Residents of Alaska and Hawaii |
320 |
| Non-U.S. returns |
320 |
| Paper |
321 |
| Material restrictions |
321 |
| Disposal of waste equipment by users in private households in the European Union |
321 |
| Chemical substances |
322 |
| Material Safety Data Sheet (MSDS) |
322 |
| For more information |
323 |
| Declaration of conformity |
324 |
| Declaration of conformity (wireless models) |
326 |
| Certificate of volatility |
328 |
| Types of memory |
328 |
| Volatile memory |
328 |
| Non-volatile memory |
328 |
| Safety statements |
329 |
| Laser safety |
329 |
| Canadian DOC regulations |
329 |
| VCCI statement (Japan) |
329 |
| Power cord instructions |
329 |
| Power cord statement (Japan) |
329 |
| EMC statement (Korea) |
330 |
| Laser statement for Finland |
330 |
| GS statement (Germany) |
331 |
| Substances Table (China) |
331 |
| Restriction on Hazardous Substances statement (Turkey) |
331 |
| Restriction on Hazardous Substances statement (Ukraine) |
331 |
| Additional statements for telecom (fax) products |
332 |
| EU Statement for Telecom Operation |
332 |
| New Zealand Telecom Statements |
332 |
| Additional FCC statement for telecom products (US) |
332 |
| Telephone Consumer Protection Act (US) |
333 |
| Industry Canada CS-03 requirements |
333 |
| Vietnam Telecom wired/wireless marking for ICTQC Type approved products |
334 |
| Additional statements for wireless products |
335 |
| FCC compliance statement—United States |
335 |
| Australia statement |
335 |
| Brazil ANATEL statement |
335 |
| Canadian statements |
335 |
| European Union regulatory notice |
335 |
| Notice for use in France |
336 |
| Notice for use in Russia |
336 |
| Korean statement |
336 |
| Taiwan statement |
337 |
| Vietnam Telecom wired/wireless marking for ICTQC Type approved products |
337 |
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