HP M4345 User Guide
HP M4345 - LaserJet MFP B/W Laser Manual
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HP M4345 manual content summary:
- HP M4345 | User Guide - Page 1
HP LaserJet M4345 MFP User Guide - HP M4345 | User Guide - Page 2
- HP M4345 | User Guide - Page 3
HP LaserJet M4345 Series MFP User Guide - HP M4345 | User Guide - Page 4
Hewlett-Packard Development Company, L.P. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services - HP M4345 | User Guide - Page 5
software ...10 Supported operating systems 10 Supported printer drivers ...10 Select the correct printer driver 11 Universal printer drivers 11 Driver Autoconfiguration 11 Update Now ...12 HP Driver Preconfiguration 12 Priority for print settings ...12 Open the printer drivers ...13 Software - HP M4345 | User Guide - Page 6
menu ...44 Print Quality menu ...49 Troubleshooting menu ...51 Resets menu ...55 Service menu ...56 3 Input/output (I/O) USB configuration ...58 Network configuration ...59 Configure TCP/IPv4 parameters 59 Set an IP address 59 Set the subnet mask 60 Set the default gateway 60 Configure TCP/IPv6 - HP M4345 | User Guide - Page 7
media ...78 Load the flatbed scanner ...78 Load the ADF ...78 Load tray1 ...78 Load trays 2, 3, 4 sizes, custom sizes, or heavy paper 87 Weight and sizes 87 Guidelines for heavy paper 87 output for copy jobs 90 5 Use device features Use the stapler ...94 Configure the printer driver to recognize - HP M4345 | User Guide - Page 8
multiple pages on one sheet of paper 109 Print on both sides of the paper 110 Use automatic duplex printing 110 Print on both sides manually 111 Layout options for printing on both sides 111 Use the Services tab ...112 Use features in the Macintosh printer driver 113 Create and use presets - HP M4345 | User Guide - Page 9
to a phone line 144 Configure and use the fax features 145 Digital fax ...146 10 Manage and maintain the device Use information pages ...148 Configure e-mail alerts ...150 HPEasy Printer Care software ...151 Open the HP Easy Printer Care software 151 HP Easy Printer Care software sections 151 - HP M4345 | User Guide - Page 10
from the optional duplexer 197 Clear jams Vertical white lines ...215 Tire tracks ...215 White spots on black ...215 Scattered lines ...216 Blurred print ...216 Random image repetition 217 Solve network printing problems ...218 Solve copy problems ...219 Prevent copy problems ...219 Image problems - HP M4345 | User Guide - Page 11
directly through the HP Easy Printer Care software 234 Part numbers ...235 Accessories ...235 Print cartridges ...235 Maintenance kits ...236 Memory ...236 Cables and interfaces ...236 Print media ...236 Appendix B Service and support Hewlett-Packard limited warranty statement 239 Print cartridge - HP M4345 | User Guide - Page 12
specifications ...248 Electrical specifications ...248 Acoustic specifications Toner consumption ...253 Paper use ...253 Plastics ...253 HP LaserJet print supplies 254 HP print server cards Overview ...262 Adding printer memory ...263 Installing printer memory 263 Checking DIMM installation ... - HP M4345 | User Guide - Page 13
1 Device basics ● Device comparison ● Features comparison ● Walkaround ● Device software ENWW 1 - HP M4345 | User Guide - Page 14
Device comparison HP LaserJet M4345 MFP (base model) HP LaserJet M4345x MFP The HP LaserJet M4345 comes standard with the following items: ● 100-sheet input tray (tray1) ● 500-sheet input tray (tray2) ● Automatic document feeder (ADF) that holds up to 50pages ● HPJetdirect embedded print server - HP M4345 | User Guide - Page 15
Feature Functions Speed and throughput Resolution Memory User interface Language and fonts ENWW HP LaserJet M4345 ● Two-sided copying (duplexing) ● Image modification ● Color digital sending ● Document finishing ● 45pages per minute (ppm) when scanning and printing on letter-size paper; 43 - HP M4345 | User Guide - Page 16
up to 50sheets of paper. ● Duplexprinting and copying: With the optional duplexing accessory, provides two-sided printing and copying (printing on both sides of the paper). ● ADF duplex scanning: The ADF has an automatic duplex feature for scanning two-sided documents. ● Optional envelope feeder - HP M4345 | User Guide - Page 17
to 500sheets of paper. ● ADF output bin: The ADF output bin is underneath the ADF input tray. The bin holds up Optional analog-fax card ● Optional HPDigital Sending Software (DSS) ● High-speed USB 2.0 ● Ethernet 802.11b wireless ● Bluetooth wireless printer adapter ● Infrared adapter ● The Sleep - HP M4345 | User Guide - Page 18
print cartridge) 5 Top-cover lever 6 Tray1 (multipurpose tray) 7 Jam-access lever 8 Tray-number indicator 9 Paper-level indicator 10 Control-panel keypad 11 Control-panel display 12 Control-panel status lights 13 Scanner lock 6 Chapter 1 Device basics ENWW - HP M4345 | User Guide - Page 19
On/off switch 17 Power connection 18 Interface ports 19 Formatter cover (provides access to the memory DIMM slot, hard disk, and analog-fax accessory) Accessories and supplies 1 500-sheet feeder (Q5968A) (See the note that follows) 2 Duplexer (Q5969A) 3 Envelope feeder (Q2438B) ENWW Walkaround 7 - HP M4345 | User Guide - Page 20
) 8 Storage cabinet/stand (Q5970A) 9 3-bin mailbox (Q5692A) 10 Staple cartridge (C8091A) 11 Print cartridge (Q5945A) 12 HP LaserJet Analog Fax Accessory 300 (Q3701A) See Order parts, accessories, and supplies for information about ordering accessories and supplies. NOTE The device accommodates up to - HP M4345 | User Guide - Page 21
Locking and unlocking optional accessories For more stability to prevent the device from tipping over, the optional 500-sheet feeders and the cabinet are automatically locked to the bottom of the device. When accessories are installed, verify that the lock on each accessory is - HP M4345 | User Guide - Page 22
getting started guide for installation instructions. The printing system includes software for end users and network administrators, and printer drivers for access to the features and communication with the computer. NOTE For a list of printer drivers and updated software, go to http://www.hp.com/go - HP M4345 | User Guide - Page 23
Autoconfiguration The HP LaserJet PCL 5, PCL 6, and PS level 3 emulation drivers for Windows 2000 and Windows XP feature automatic discovery and driver configuration for device accessories at the time of installation. Some accessories that the Driver Autoconfiguration supports are the duplexing unit - HP M4345 | User Guide - Page 24
(IT) administrators can preconfigure the printing and default settings for HP printer drivers before installing the drivers in the network environment. For more information, see the HP Driver Preconfiguration Support Guide, which is available at www.hp.com/go/ hpdpc_sw. Priority for print settings - HP M4345 | User Guide - Page 25
Open the printer drivers Operating System To change the settings for all print jobs until the software program is closed To change the default settings for all print jobs To change the device configuration settings Windows 2000, XP, 1. On the File menu in the and Server 2003 software program, - HP M4345 | User Guide - Page 26
Web server. The printing system software includes the following components: ● PostScript Printer Description (PPD) files The PPDs, in combination with the Apple PostScript printer drivers, provide access to device features. Use the Apple PostScript printer driver that comes with the computer - HP M4345 | User Guide - Page 27
-based management tool for HP Jetdirect-connected printers within your intranet, and it should be be installed only on the network administrator's computer. To download a current version of HP Web Jetadmin and for the latest list of supported host systems, visit www.hp.com/go/webjetadmin. When - HP M4345 | User Guide - Page 28
access to troubleshooting and maintenance tools You can view the HP Easy Printer Care software when the device is directly connected to your computer or when it is connected to a network. To download the HP Easy Printer Care software, go to www.hp.com/go/easyprintercare. Supported operating systems - HP M4345 | User Guide - Page 29
2 Control Panel ● Use the control panel ● Navigate the Administration menu ● Information menu ● Default Job Options menu ● Time/Scheduling menu ● Management menu ● Initial Setup menu ● Device Behavior menu ● Print Quality menu ● Troubleshooting menu ● Resets menu ● Service menu ENWW 17 - HP M4345 | User Guide - Page 30
include an empty paper tray or an error message on the touchscreen. 2 Data light Allows you to type numeric values for number of copies required and other numeric values. 7 Sleep button the Sleep button. 8 Reset button Resets the job settings to factory or user-defined default values. 9 Stop - HP M4345 | User Guide - Page 31
the home screen can vary. 1 Features 2 Device status line 3 Copy count 4 Help button 5 Scroll bar 6 Sign Out 7 sign out, the device restores all options to the default settings. Touch Network Address to find information about the 12-hour format or 24-hour format. ENWW Use the control panel 19 - HP M4345 | User Guide - Page 32
Copy feature, the button is named Start Copy Error button. The error button appears whenever the device has an error that requires attention before it can continue. Touch the error button to see a message that describes the error. The message also has instructions for solving the problem specific - HP M4345 | User Guide - Page 33
Navigate the Administration menu From the Home screen, touch Administration to open the menu structure. You might need to scroll to the bottom of the Home screen to see this feature. The Administration menu has several sub-menus, which are listed on the left side of the screen. Touch the name of a - HP M4345 | User Guide - Page 34
supplies such as cartridges, maintenance kits, and staples. Shows Thumbnail on Report Yes No (default) Contains a list of the error Print after send errors only Print after receive errors only Billing Codes Report Blocked Fax List Speed Dial List Print Print Print A list of billing codes - HP M4345 | User Guide - Page 35
single-sided or double-sided. Select the orientation that is most often used for copy or scan originals. Select Portrait if the short edge is at the top or select Landscape if the long edge is at the top. Manually Adjust Text Photograph Select a value. Use this setting to optimize the output for - HP M4345 | User Guide - Page 36
Bin Paper Path Values Description Type the number of copies. The factory default setting is 1. 1 Set the default number of copies for a copy job. Set the default number of sides for copies. 2 None (default) One left angled Off On (default) Adjust the value within the range. Adjust the value - HP M4345 | User Guide - Page 37
menu Menu item Forward Fax Values Fax Forwarding Change PIN Stamp Received Faxes Fit to Page Fax Paper Tray Output Bin Enabled Disabled (default) Enabled Disabled Select from the list of trays. Description To forward received faxes to another fax device, select Fax Forwarding and - HP M4345 | User Guide - Page 38
File Type Output Quality Resolution Color/Black TIFF Version Values PDF (default) JPEG TIFF M-TIFF High (large file) Medium (default) Low (small file) 75 DPI 150 DPI (default) 200 DPI 300 DPI Color scan (default) Black/white scan TIFF 6.0 (default) TIFF (Post 6.0) Description Choose the file - HP M4345 | User Guide - Page 39
Document File Type TIFF version Output Quality Resolution Values Color scan Black/white scan (default) PDF (default) M-TIFF TIFF JPEG TIFF 6.0 (default) TIFF (post 6.0) High (large file) Medium (default) Low (small file) 75 DPI 150 DPI (default) 200 DPI 300 DPI 400 DPI 600 DPI Description Specify - HP M4345 | User Guide - Page 40
Values Description Type a value. Use this feature to set the default number of copies for print jobs. (List of supported sizes.) Choose a paper size. Millimeters Inches Configure the default paper size that is used when the user selects Custom as the paper size for a print job. Configure - HP M4345 | User Guide - Page 41
and time format that are used to time-stamp outgoing faxes. 12 hour (AM/PM) (default) 24 hour 20 minutes 30 minutes (default) Use this feature to select the time interval that the prepares the device for use so that users do not have to wait for it to warm up. ENWW Time/Scheduling menu 29 - HP M4345 | User Guide - Page 42
fax printing schedule, the control panel prompts you to select days and times to print faxes. Select Change PIN to change the PIN number that users must provide to print faxes. 30 Chapter 2 Control Panel ENWW - HP M4345 | User Guide - Page 43
up global device-management options. NOTE Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-8 Management menu Menu item Sub-menu item Values Description Stored Job Management Quick Copy Job Storage Select the maximum Limit number of jobs - HP M4345 | User Guide - Page 44
Enable the TCP/IP protocol. An alphanumeric string, up to 32 characters, used to identify the device. This name is listed on the HP Jetdirect configuration page. The default host name is NPIxxxxxx, where xxxxxx is the last six digits of the LAN hardware (MAC) address. Specifies the method that TCP - HP M4345 | User Guide - Page 45
Sub-menu item Sub-menu item DHCP Release DHCP Renew Manual Settings Default IP Primary DNS Values and Description DHCP: Use DHCP ( Config Method is set to Manual) Configure parameters directly from the printer control panel: IP Address: The unique IP address of the printer (n.n.n.n), where n is a - HP M4345 | User Guide - Page 46
default): IPv6 is disabled. On: IPv6 is enabled. Use this item to manually configure an IPv6 address. Manual Settings: Use the Manual Settings menu to enable and manually Independent Service Provider (ISP) for the proxy server address. Type the port number used by the proxy server for client support. - HP M4345 | User Guide - Page 47
page that contains the current security settings on the HP Jetdirect print server. No (default): A security settings page is not printed. For settings are reset to factory defaults. This menu provides tests to help diagnose network hardware or TCP/IP network connection problems. Embedded tests - HP M4345 | User Guide - Page 48
tests. This test helps to identify data path and corruption problems on an HP postscript level 3 emulation device. It sends a predefined PS file to 60 hours. If you select zero (0), the test runs indefinitely until an error occurs or device is turned off. Data gathered from the HTTP, SNMP, and - HP M4345 | User Guide - Page 49
ping test was not set for continuous operation, you can choose to print the test results. Select Yes to print results. If you select No (default), results are not printed. Specify whether to initiate the ping test. Select Yes to initiate the test, or No to not run the test. ENWW - HP M4345 | User Guide - Page 50
occurs when the menu times out or you manually return to the main menu. The link speed might be lost. Auto (default): The print server uses duplex selection is not supported.) 10T Half: 10 Mbps, half-duplex operation. 10T Full: 10 Mbps, Full-duplex operation. 100TX Half: 100 Mbps, half-duplex - HP M4345 | User Guide - Page 51
Print Protocols Sub-menu item Values and Description 100TX Full: 100 Mbps, full-duplex operation. 100TX Auto: Limits auto-negotiation to a maximum link speed of 100 Mbps. 1000TX Full: 1000 Mbps, full-duplex operation. Use this item to print a page that lists the configuration of the following - HP M4345 | User Guide - Page 52
Values (Countries/regions listed) Description Configure the settings that are legally required for outgoing faxes. Disabled Enabled (default) Use this feature to enable or disable PC Fax Send. PC Fax Send enables users to send faxes through the device from their computers if they have the correct - HP M4345 | User Guide - Page 53
be used as a diagnostic tool for troubleshooting fax problems. Tone (default) Pulse Select whether the device should default) Custom When billing codes are enabled, a prompt appears that asks the user to enter the billing code for an outgoing fax. The range is between 1 and 16 digits. The default - HP M4345 | User Guide - Page 54
control the time between rings for incoming faxes. Off Set the volume for the fax ring-tone. Low (default) High Type the fax number to add. Select a fax number to remove. No (default) Yes Use this feature to add or delete numbers from the blocked fax list. The blocked fax list can - HP M4345 | User Guide - Page 55
2-13 Send Setup menu Menu item Replicate MFP Allow Transfer to New DSS Values Enter a value (IP Address). NOTE This item appears only for the HP LaserJet M4345 MFP models. Allow Use of Digital Send Service NOTE This item appears only for the HP LaserJet M4345 MFP models. Description Copy the - HP M4345 | User Guide - Page 56
the amount of time that elapses between any activity on the control panel and the device resetting to the default settings. On Job (default) Auto continue (10 seconds) (default) Touch OK to continue Auto (default) On Off Use this feature to set the amount of time that a clearable warning appears - HP M4345 | User Guide - Page 57
Size/Type Prompt Duplex Blank Pages Stapler/Stacker Staple Staples Out MBM-3 Configuration Operation Mode Values Description Exclusively (default) First Use this feature to control how the device handles jobs that have specified a specific input tray. Always (default) Unless Loaded Use - HP M4345 | User Guide - Page 58
Table 2-14 Device Behavior menu (continued) Menu item Sub-menu item Sub-menu item General Copy Behavior Scan Ahead Auto Print Interrupt Copy Interrupt First Copy Speed Values Enabled (default) Disabled Enabled Disabled Enabled Disabled No early warm up Early warm up Description Use this - HP M4345 | User Guide - Page 59
, the user can select manual feed from PDF error. Select the printer language that the device should use. Normally you should not change the language. If you change the setting to a specific language, the device does not automatically switch from one language to another unless specific software - HP M4345 | User Guide - Page 60
Source Mapping Values Description Type a value between 5 and 128 lines. The factory default is 60 lines. PCL is a set of printer commands that Hewlett-Packard developed to provide access to printer features. Portrait (default) Landscape Select the orientation that is most often used print - HP M4345 | User Guide - Page 61
the alignment procedure for each tray. When it creates an image, the device scans across the page from side to side as the sheet feeds from top to bottom into the device. The scan direction is referred to as X. X1 is the scan direction for the first side of a 2-sided page. X2 is the - HP M4345 | User Guide - Page 62
Table 2-15 Print Quality menu (continued) Menu item Sub-menu item Toner Density Calibration/Cleaning Auto Cleaning Cleaning Interval Auto Cleaning Size Process Cleaning Page Values Choose from a range of 1 to 5. 3 is the default. Enabled Disabled 1000 2000 5000 10000 20000 Letter A4 Process - HP M4345 | User Guide - Page 63
feature to set loss levels to compensate for phone line signal loss. You should not modify this setting unless requested to do so by an HP service representative because it could cause the fax to stop functioning. Normal (default) Off Normal (default) Diagnostic Use this feature to disable V.34 - HP M4345 | User Guide - Page 64
to all output bins or only to a specific bin. Standard Output Bin Off (default) On Select whether the duplexer should be included in the Paper Path test. Range: 2-30, Default=2 Select how many pages should be sent from the specified source as part of the Paper Path test. 52 Chapter 2 Control - HP M4345 | User Guide - Page 65
Type Copies Duplex Print Test Page Media Size Media Type Copies Manual Sensor Test Duplex Print 13 Select the paper type for the Finishing Paper Path Test. Range: 2-30, Default=2 Select the number of copies to include in the Finishing Paper Path Test. Off Select whether to use the duplexer - HP M4345 | User Guide - Page 66
16 Troubleshooting menu (continued) Menu item Sub-menu item Sub-menu item Component Test Print/Stop Test Scanner Tests Control Panel LEDs Display Buttons Touchscreen Values Continuous value from 0 to 60,000 milliseconds. The default is 0 milliseconds. Description Exercise individual parts - HP M4345 | User Guide - Page 67
. Use this feature to restore all device settings to their factory defaults. Clear Maintenance Message Clear Document Feeder Message Reset Supplies Clear (button) Clear the Order Maintenance Kit and Replace Maintenance Kit warning messages. Clear (button) Use this feature to clear the Order - HP M4345 | User Guide - Page 68
Service menu The Service menu is locked and requires a PIN for access. This menu is intended for use by authorized service personnel. 56 Chapter 2 Control Panel ENWW - HP M4345 | User Guide - Page 69
3 Input/output (I/O) This chapter describes how to configure certain network parameters on the device. The following topics are covered: ● USB configuration ● Network configuration ENWW 57 - HP M4345 | User Guide - Page 70
USB configuration This device supports a USB 2.0 connection. You must use an A-to-B type USB cable for printing. Figure 3-1 USB connection 1 USB connector 2 USB port (type B) 58 Chapter 3 Input/output (I/O) ENWW - HP M4345 | User Guide - Page 71
HP LaserJet Utility for Macintosh) NOTE For more information about using the embedded Web server, see Embedded Web server For more information on supported networks and network configuration tools, see the HP Jetdirect Print Server Administrator's Guide. The guide comes with printers in which an HP - HP M4345 | User Guide - Page 72
Settings. 7. Touch Config Method. 8. Touch Manual. 9. Touch Save. 10. Touch Manual Settings. 11. Touch Subnet Mask. 12. Touch the Subnet Mask text box. 13. Use the touchscreen keypad to type the subnet mask. 14. Touch OK. 15. Touch Save. Set the default gateway 1. Scroll to and touch Administration - HP M4345 | User Guide - Page 73
Manual Settings. 11. Touch Default Gateway. 12. Touch the Default Gateway text box. 13. Use the touchscreen keyboard to type the default gateway. 14. Touch OK. 15. Touch Save. Configure TCP/IPv6 parameters For information about configuring the device for a TCP/IPv6 network, see the HP Jetdirect - HP M4345 | User Guide - Page 74
location. HP Jetdirect print servers also support the Simple Network Management Protocol (SNMP), which provides remote printer management and troubleshooting through the HP Web Jetadmin software. NOTE Configure the card through the control panel, the printer installation software, or HP Web Jetadmin - HP M4345 | User Guide - Page 75
4 Media and trays This chapter contains the following sections: ● General media specifications ● General guidelines for media ● Media considerations ● Select print media ● Printing and paper-storage environment ● Load media ● Control print jobs ● Select output bins ENWW 63 - HP M4345 | User Guide - Page 76
General media specifications For complete paper specifications for all HP LaserJet devices, see the HP LaserJet Printer Family Print Media Guide (available at http://www.hp.com/support/ljpaperguide) . Category Acid content Caliper Curl in ream Cut edge conditions Fusing compatibility Grain Moisture - HP M4345 | User Guide - Page 77
in large quantities. CAUTION Using paper that does not conform to the specifications listed here or in the print media guide can cause problems that require service. This service is not covered by the Hewlett-Packard warranty or service agreements. Paper to avoid The product can handle many types of - HP M4345 | User Guide - Page 78
. To order HP LaserJet printing supplies, see Order parts, accessories, and supplies. General media specifications For complete paper specifications for all HP LaserJet devices, see the HP LaserJet Printer Family Print Media Guide (available at http://www.hp.com/support/ljpaperguide) . Category - HP M4345 | User Guide - Page 79
, make sure you are storing and handling the paper correctly. Also, choose envelopes in the printer driver (see Supported printer drivers). Envelopes with double side seams Double side-seam construction has vertical seams at both ends of the envelope rather than diagonal seams. This style might be - HP M4345 | User Guide - Page 80
printing. For more information, see Printing and paper-storage environment. Labels CAUTION To avoid damaging the MFP, use only labels recommended for laser printers. Never print on the same sheet of labels more than once or print on a partial sheet of labels. 68 Chapter 4 Media and trays ENWW - HP M4345 | User Guide - Page 81
's fusing temperature. CAUTION To avoid damaging the MFP, use only transparencies recommended for use in HPLaserJet printers, such as HP-brand transparencies. NOTE Choose transparencies in the printer driver (see Supported printer drivers). Card stock and heavy media You can print many types of - HP M4345 | User Guide - Page 82
is normal when printing with laser printers. This variation cannot be observed when printing on plain paper. However, this variation is obvious when printing on preprinted forms because the lines and boxes are already placed on the page. To avoid problems when using preprinted forms, embossed paper - HP M4345 | User Guide - Page 83
Rough Envelope Fuser mode setting Normal Normal Normal Low 2 Normal Normal Normal Normal Normal Low 1 Normal High 1 Normal To reset the fuser modes to the default settings, touch the Administration menu at the device control panel. Touch Print Quality, touch Fuser Modes, and then touch Restore - HP M4345 | User Guide - Page 84
Supported types of media Type of media Tray1 Trays 2, 3, Optional duplexer Optional 4, and 5 envelope feeder 3-bin mailbox or stacker part of stapler/stacker Stapler part weights that are 200g/m2 or greater are supported only in the bottom bin. Table 4-2 Tray1 supported sizes and weights - HP M4345 | User Guide - Page 85
75x10.75inches) Custom3 Minimum: 148x210mm (5.8x8.3inches) Maximum: 216x356mm (8.5x14inches) 1 The MFP supports a wide range of sizes. Check the MFP software for supported sizes. 2 Capacity can vary depending on paper weight and thickness, as well as environmental conditions. 3 To print on custom - HP M4345 | User Guide - Page 86
Table 4-4 Optional duplexer supported sizes and weights Size Letter A4 Executive Legal B5 (JIS) A5 8.5x13 Executive (JIS) 16K Dimensions 216x279mm (8.5x11inches) 210x297mm (8.3x11.7inches) 184x267mm (7.3x10.5inches) 216x356mm (8.5x14inches) 182x257mm (7.2x10. - HP M4345 | User Guide - Page 87
) 1 The MFP supports a wide range of sizes. Check the MFP software for supported sizes. 2 Capacity can vary depending on paper weight and thickness, m2 (20lb) paper. Table 4-7 Stapler part of the optional stapler/stacker supported sizes and weights Size Letter A4 Legal 8.5x13 Executive(JIS) - HP M4345 | User Guide - Page 88
Table 4-8 ADF supported sizes and weights Size Letter A4 A5 Legal Dimensions 216x279mm (8.5x11inches) 210x297mm (8.3x11.7inches) 148x210mm (5.8x8.3inches) 216x356mm (8.5x14inches) Weight 60to120g/m2 (16to32lb) Capacity 50sheets of 75g/m2 (20lb) paper 76 Chapter 4 Media and trays ENWW - HP M4345 | User Guide - Page 89
Heat causes the moisture in paper to evaporate, while cold causes it to condense on the sheets. Heating systems and air conditioners remove most of the humidity from a room. As paper is opened and used, it loses moisture, causing streaks - HP M4345 | User Guide - Page 90
add or remove paper from a tray while printing or copying from that tray. To avoid damaging the MFP, print labels and envelopes from tray1 only. Print on ADF Load the document face-up in the ADF. Load tray1 Tray1 holds up to 100 sheets of paper or 10 envelopes. For more information about supported - HP M4345 | User Guide - Page 91
on the guides and not above the load level indicators. NOTE If printing on long media also pull out the tray extension until it stops. 11. Touch Start Copy. Load trays 2, 3, 4 and 5 Trays 2 , 3, 4, and 5 hold up to 500 sheets of standard media. For information about paper specifications, see Select - HP M4345 | User Guide - Page 92
about loading preprinted, letterhead, and prepunched paper. 3. Adjust the media-length guide by pressing the tab on the guide and moving it until it touches the media stack. 4. Adjust the media-width guide by pressing the tab on the guide and moving it until it touches the media stack. 80 Chapter - HP M4345 | User Guide - Page 93
on the size that you selected, the MFP might prompt you to move the media guides. Follow the instructions on the control panel. Load custom-size media in trays 2, 3, 4, and 5 1. Open the tray until it stops. 2. Press the tab on the left media guide and slide the guide all the way out. 3. Press the - HP M4345 | User Guide - Page 94
, letterhead, and prepunched paper. 5. Adjust the left media guide by pressing the tab on the guide and sliding the guide until it gently touches the media stack 6. Adjust the front media guide by pressing the tab on the guide and sliding the guide until it gently touches the media stack. 7. Look - HP M4345 | User Guide - Page 95
. The UNIT OF MEASURE menu appears. NOTE The MFP might prompt you to move the media guides. Follow the instructions on the control panel. 10. Touch MILLIMETERS or touch INCHES. 11. Use the numeric keypad to select the X dimension (short edge). 12. Touch OK. 13. Use the numeric keypad to select the - HP M4345 | User Guide - Page 96
guides. Load labels Use only labels that are recommended for use in laser printers. Make sure that labels meet the correct specifications. See Labels. Follow these guidelines when printing on labels: ● Print on a stack of up to 50label sheets to follow these instructions can damage the MFP. ● Do not - HP M4345 | User Guide - Page 97
sheets from which labels have been removed. Load transparencies Use only transparencies that are recommended for use in laser printers. For transparency specifications MFP and fuser. ● In the printer driver, set the paper type to Transparency. ● At the control panel, touch Copy For duplexing - HP M4345 | User Guide - Page 98
top, short edge toward the MFP. For tray2 and the optional 500-sheet trays, load the paper with MFP might print at a slower speed when set at High1 or High2. Use the High1 and High2 settings only if you are experiencing toner-adhesion problems. The High1 and High2 settings might increase problems - HP M4345 | User Guide - Page 99
from tray1, tray2, or an optional 500-sheet tray. NOTE The MFP might print at a slower speed when printing Weight and sizes See the following table for specifications when printing on custom or heavy paper. Tray Tray1 Tray2 and optional 500sheet tray Minimum size Maximum size Supported weights - HP M4345 | User Guide - Page 100
program, in the printer driver, or at the MFP control panel. Additional guidelines HP does not recommend printing large quantities of small or narrow paper. This could result in excessive wear on the print-cartridge components that might result in print-quality problems or toner leaking into the MFP - HP M4345 | User Guide - Page 101
Control print jobs When a job is sent to the printer, the printer driver controls what paper tray is used to pull media through the printer. By default, the printer automatically selects the tray, but a specific tray can be chosen based on three user-specified settings: Source, Type, and Size. These - HP M4345 | User Guide - Page 102
the amount of media in the bin. The lower bin holds up to 500 sheets of paper. Selecting face-up or face-down output for copy jobs The MFP can deliver pages either face-up or face-down. The default setting is to deliver jobs facedown. Documents that have multiple pages are delivered with - HP M4345 | User Guide - Page 103
You can select face-up or face-down output on the Output tab in the printer driver. See Supported printer drivers. NOTE If you select Face-up (Straightest Path), the stapler/stacker cannot staple the job. ENWW Select output bins 91 - HP M4345 | User Guide - Page 104
92 Chapter 4 Media and trays ENWW - HP M4345 | User Guide - Page 105
5 Use device features ● Use the stapler ● Use job storage features ENWW 93 - HP M4345 | User Guide - Page 106
system that you are using. For instructions, see Supported printer drivers. Look for the column with the heading "To change the configuration settings," and follow the procedure for the operating system that you are using. Select the HP 500-Sheet Stapler/Stacker as an optional paper destination - HP M4345 | User Guide - Page 107
driver. 1. Open the printer driver. See Open the printer drivers. Look for the column with the heading "To change the print job default settings," and follow the instructions for the operating system that you are using. 2. Create the new preset. Set the stapler at the control panel for all copy - HP M4345 | User Guide - Page 108
copy job. 1. Scroll to and touch Copy. 2. Touch Staple/Collate. 3. Touch the staple option you want to use. Configure the device to stop or continue when the staple cartridge is empty You can specify whether the MFP . Load staples Load staples if the printer control-panel display prompts you with a - HP M4345 | User Guide - Page 109
and push down on the green handle until the unit snaps into place. 5. Close the staple-cartridge cover, and slide the stapler/stacker into the MFP. ENWW Use the stapler 97 - HP M4345 | User Guide - Page 110
-down menu in the Print dialog box. In older drivers, select Printer Specific Options. Use the proof and hold feature The proof and hold feature provides a quick and easy way to print and proof one copy of a job and then to print the additional copies. To permanently store the job and prevent the - HP M4345 | User Guide - Page 111
touch the job storage folder that holds the job. 4. Scroll to and touch the job that you want to print. 5. Touch the Copies field to change the number of copies to print. Touch Retrieve Stored Job ( ) to print the document. Delete a proof and hold job When you send a proof and hold job - HP M4345 | User Guide - Page 112
a 4digit PIN by typing the PIN in the printer driver. The PIN is sent to the device as part of the print job. After you have sent the keypad to type the PIN, and then touch OK. 7. Touch the Copies field to change the number of copies to print. 8. Touch Retrieve Stored Job ( ) to print the document - HP M4345 | User Guide - Page 113
copies of a job and stores a copy on the device hard disk. Additional copies of the job can be printed later. This feature can be turned off in the printer driver. The default driver instead of the QuickCopy option. In the driver, select the QuickCopy option, and then type a user or in HP Web Jetadmin - HP M4345 | User Guide - Page 114
sheet, or accounting form that other users can print when they need it. You also can create a stored copy in the upper-left corner of the screen to scan the document and store the job. The job stored print job In the driver, select the Stored Job option, and then type a user name and job name. The - HP M4345 | User Guide - Page 115
If the file has (lock symbol) next to it, the job is a private job and requires a PIN. See Print a private job. Delete a stored job Jobs stored on the device hard disk can be deleted at the control panel. 1. From the Home screen, touch Job Storage. 2. Touch the Retrieve tab. 3. Scroll to and touch - HP M4345 | User Guide - Page 116
104 Chapter 5 Use device features ENWW - HP M4345 | User Guide - Page 117
6 Print ● Use features in the Windows printer driver ● Use features in the Macintosh printer driver ● Cancel a print job ENWW 105 - HP M4345 | User Guide - Page 118
● Print multiple pages on one sheet of paper ● Print on both sides of the paper ● Use the Services tab NOTE Settings in the printer driver and software program generally override control-panel settings. Software-program settings generally override printer-driver settings. Create and use quick sets - HP M4345 | User Guide - Page 119
with or without scaling. Reduce or enlarge a document 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. On the Effects tab, next to % of Normal not selected. 6. Click OK. ENWW Use features in the Windows printer driver 107 - HP M4345 | User Guide - Page 120
custom paper size from the printer driver 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties instructions for printing a first page that is different from other pages in the print job. 1. Open the printer driver (see Open the printer drivers). - HP M4345 | User Guide - Page 121
can print more than one page on a single sheet of paper. 1. On the File menu in the software program, click Print. 2. Select the driver, and then click Properties or Preferences. 3. print the number of pages per sheet that you have selected. ENWW Use features in the Windows printer driver 109 - HP M4345 | User Guide - Page 122
of a page by feeding the paper through the product a second time. NOTE In the printer driver, Print on Both Sides (manually) is available only when duplex printing is not available or when duplex printing does not support the type of print media being used. To configure the product for automatic or - HP M4345 | User Guide - Page 123
printer driver (see Open the printer drivers). 3. On the Finishing tab, select Print on Both Sides (manually). 4. Click OK. 5. Send the print job to the product. Follow the instructions duplex orientation options are shown here. To select option 1 or 4, select Flip Pages Up in the printer driver. - HP M4345 | User Guide - Page 124
-up. Facing pages are read from top to bottom. This is the default setting, and the most common layout used. Every printed image is oriented the Services tab to obtain product and supply-status information. Click the Device and Supplies status icon to open the Device Status page of the HP Embedded - HP M4345 | User Guide - Page 125
a cover page ● Print multiple pages on one sheet of paper ● Print on both sides of the paper NOTE Settings in the printer driver and software program generally override control-panel settings. Software-program settings generally override printer-driver settings. Create and use presets Use presets to - HP M4345 | User Guide - Page 126
the Cover Page Type. Print multiple pages on one sheet of paper You can print more than one page on a single sheet of paper. This feature provides a cost-effective way to print draft pages. 1. Open the printer driver (see Open the printer drivers). 2. Click the Layout pop-up menu. 3. Next to Pages - HP M4345 | User Guide - Page 127
m2 (28-lb bond). 2. Open the printer driver (see Open the printer drivers). 3. On the Finishing pop-up menu, select the Manual Duplex option. NOTE If the Manual Duplex option is not enabled, select Manually Print on 2nd Side. 4. Click Print. Follow the instructions in the pop-up window that appears - HP M4345 | User Guide - Page 128
Manager). See the software documentation for specific instructions about canceling a print request from the computer. If a print job is waiting in a print queue (computer memory) or print spooler (Windows 2000 or XP), delete the print job there. Click Start and then click Printers. Double-click the - HP M4345 | User Guide - Page 129
Set the default copy options ● Basic copy instructions ● Adjust the copy settings ● Copy two-sided documents ● Copy mixed-size originals ● Change the copy-collation setting ● Copy photos and books ● Combine copy jobs by using Job Build ● Cancel a copy job It is recommended that you review the basic - HP M4345 | User Guide - Page 130
the Copy screen From the Home screen, touch Copy to view the Copy screen. The Copy screen is shown in Figure 7-1 Copy screen. Note that only the first six copy features are immediately visible. In order to view additional copy features, touch More Options. Figure 7-1 Copy screen 118 Chapter 7 Copy - HP M4345 | User Guide - Page 131
that job is complete, the device returns to the default settings. 1. From the Home screen, scroll to and touch Administration. 2. Touch Default Job Options, and then touch Default Copy Options. 3. Several options are available. You can configure defaults for all options, or for only some options - HP M4345 | User Guide - Page 132
the basic instructions for copying. Copy from the scanner glass Use the scanner glass to make as many as 999 copies of small, copies by using the default copy options, use the numeric keypad on the control panel to select the number of copies, and press Start. To use customized settings, touch Copy - HP M4345 | User Guide - Page 133
assembling the pages in sets of copies. If the optional HP Stapler/Stacker/Separator is not attached, the Collate option is available. Use this feature to assemble each set of copied pictures, or you can manually adjust the values. Use this feature to copy multiple pages onto one sheet of paper. Use - HP M4345 | User Guide - Page 134
of the page leading into the document feeder. 4. Touch Start Copy. The even-numbered pages are copied and printed. 5. Collate the odd- and even-numbered printed copies. Copy two-sided documents automatically (duplex models only) The default copy setting is one-sided to one-sided. Use the following - HP M4345 | User Guide - Page 135
top of the page leading. NOTE Two-sided copying from the flatbed scanner glass is not supported. 2. On the control panel, touch Copy. 3. Touch Sides. 4. Touch 2-sided original, 2-sided output. 5. Touch OK. 6. Touch Start Copy. Make one-sided copies from two-sided documents 1. Load the documents to - HP M4345 | User Guide - Page 136
in the original document so they all have the same width. 2. Place the sheets face-up into the document feeder, and adjust both paper guides against the document. 3. From the Home screen, touch Copy. 4. Touch Original Size. NOTE If this option is not on the first screen, touch More Options until - HP M4345 | User Guide - Page 137
smaller jobs that contain fewer pages. ● Make only one copy of the document at a time. ● Turn off the automatic collation. The collation setting you select is in effect for all copies until you change the setting. The default setting for automatic copy collation is On. 1. On the control panel, touch - HP M4345 | User Guide - Page 138
the picture-side down and the upperleft corner of the photo in the upper-left corner of the glass. 2. Gently close the lid. 3. Touch Start Copy. Copy a book 1. Lift the lid and place the book on the flatbed scanner with the page that you want to - HP M4345 | User Guide - Page 139
by using Job Build Use the Job Build feature to build a single copy job from multiple scans. You can use either the document feeder or the scanner glass. The settings for the first scan are used for subsequent scans. 1. Touch Copy. 2. Scroll to and touch Job Build. 3. Touch Job Build On. 4. Touch OK - HP M4345 | User Guide - Page 140
Cancel a copy job To cancel the copy job that is currently running, touch Stop on the control panel. This pauses the device. Then touch Cancel Current Job. NOTE If you cancel a copy job, clear the document from the flatbed scanner or from the automatic document feeder. 128 Chapter 7 Copy ENWW - HP M4345 | User Guide - Page 141
control panel, you can scan black-and-white or color documents and send them to an e-mail address as an e-mail attachment. To use digital sending, the device must be connected to a local area network (LAN). The device connects directly to your LAN. NOTE The device cannot copy or print in color, but - HP M4345 | User Guide - Page 142
instructions that follow are for configuring the device at the control panel. You can also perform these procedures by using the embedded Web server. For more information, see Embedded Web server. Supported protocols The HP LaserJet M4345 MFP models support the service provider Server User Guide on - HP M4345 | User Guide - Page 143
mail, use these actions to resolve issues with the digital-sending software: ● Check the SMTP and address to make sure that you service provider (ISP). ● Run the DISCOVER.EXE file. This program attempts to find the gateway. You can download the file from the HP Web site at http://www.hp.com/support - HP M4345 | User Guide - Page 144
default address. 4 To: field Touch this field to open the keyboard, and then type the e-mail addresses of those whom you want to receive the scanned certain e-mail settings for the current scan job. 7 Scroll bar Use the scroll bar to view and set up the CC:, BCC:, Message, and File Name fields. - HP M4345 | User Guide - Page 145
Multiple-page documents can be scanned easily by using the ADF. Send documents The device scans both black-and-white and color originals. You can use default settings or change the scanning preferences and file formats. The following are the default settings: ● Color ● PDF (requires the recipient to - HP M4345 | User Guide - Page 146
auto-complete text is removed from the display to indicate that you are typing an address that is not in the address book. 134 Chapter 8 Scan and send to e-mail ENWW - HP M4345 | User Guide - Page 147
check the list of recipients by touching the down arrow in the To: text line. 6. Press Start. Use the local address book Use the local address book to access to the HP Digital Sending software. You can use the address book when you type e-mail addresses in the From:, To:, CC:, or BCC: fields. You - HP M4345 | User Guide - Page 148
delete the selected address(es)? 4. Touch Yes to delete the e-mail address(es) or touch No to return to the Address Book screen. 136 Chapter 8 Scan and send to e-mail ENWW - HP M4345 | User Guide - Page 149
resolution. A higher resolution setting produces a larger file size. Touch this button to determine whether you will scan the document in color or in black-and-white. Touch this button to indicate if the original document is one-sided or two-sided. Content Orientation Touch this button to select - HP M4345 | User Guide - Page 150
a folder NOTE This device feature is supported for the HP LaserJet M4345 MFP models only. If the system administrator has made the feature available, the device can scan a file and send it to a folder on the network. Supported operating systems for folder destinations include Windows 2000, Windows - HP M4345 | User Guide - Page 151
NOTE This device feature is provided by the optional Digital Sending Software product and is supported for the HP LaserJet M4345 MFP models only. If the system administrator has enabled the workflow functionality, you can scan a document and send it to a custom workflow destination. A workflow - HP M4345 | User Guide - Page 152
140 Chapter 8 Scan and send to e-mail ENWW - HP M4345 | User Guide - Page 153
9 Fax The HP LaserJet M4345x MFP, HP LaserJet M4345xs MFP, and HP LaserJet M4345xm MFP come with an HPLaserJet Analog Fax Accessory 300 installed. Windows users can also install the optional HPDigital Sending Software (DSS), which provides digital faxing services. For complete instructions for - HP M4345 | User Guide - Page 154
as a standalone fax machine. NOTE The HP LaserJet M4345x MFP, HP LaserJet M4345xs MFP, and HP LaserJet M4345xm MFP come with an HPLaserJet Analog Fax Accessory If necessary, remove the plastic fax-accessory cover from the formatter. Insert a coin into the groove at the top of the cover, and use - HP M4345 | User Guide - Page 155
formatter by pulling it out of the slot. 7. Remove the new fax accessory from the antistatic pouch. CAUTION The fax accessory contains parts that two fax-accessory guides on the formatter. 9. Push the fax accessory into place, and then verify that it is securely connected to the formatter. The phone - HP M4345 | User Guide - Page 156
the fax-accessory phone jack , which is near the bottom of the formatter. Do not connect the phone line to the HP Jetdirect LAN port, which is closer to the top of the formatter. 2. Connect the other end of the phone cord to the phone jack on the wall. Push the connector until it - HP M4345 | User Guide - Page 157
: ● Date and time ● Location ● Fax header For complete information about configuring and using the fax accessory, and for information about troubleshooting fax-accessory problems, see the HP LaserJet Analog Fax Accessory 300 User Guide, which is provided with the fax accessory. ENWW Analog fax 145 - HP M4345 | User Guide - Page 158
faxing is available when you install the optional HP Digital Sending Software. For information about ordering this software, go to http://www.hp.com/go/ljm4345mfp_software. With digital faxing, the device does not need to be connected directly to a phone line. Instead, the device can send a fax in - HP M4345 | User Guide - Page 159
and maintain the device This chapter describes how to manage the printer: ● Use information pages ● Configure e-mail alerts ● HPEasy Printer Care software ● Use the embedded Web server ● Use HP Web Jetadmin software ● Use the HPPrinter Utility for Macintosh ● Manage supplies ● Clean the device - HP M4345 | User Guide - Page 160
The table below provides the instructions for printing the information pages status page Shows print-cartridge toner levels. 1. From the Home HP policy on non-HP print cartridges. Usage page Shows a page count for each size of paper printed, the number of onesided (simplexed) or two-sided (duplexed - HP M4345 | User Guide - Page 161
screen, touch Administration. Five reports show fax activity, fax calls, billing codes, blocked fax numbers, and speed-dial numbers. NOTE Fax reports are Call Report ● Billing Codes Report ● Blocked Fax List ● Speed Dial List 5. Touch Print. For more information, see the fax guide that came with - HP M4345 | User Guide - Page 162
available. You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the device. The Software HP Web Jetadmin Embedded Web server Information location See Use HP Web Jetadmin software for general information about HP Web Jetadmin. See the HP - HP M4345 | User Guide - Page 163
access to troubleshooting and maintenance tools. You can use the HP Easy Printer Care software when the default setting) Any current alerts for the device Support tab Provides help information and links Supplies Ordering window If you click a device in the list, the HP Easy Printer Care software - HP M4345 | User Guide - Page 164
errors, or for any error, including continuable errors problem of toner remaining printers to your printer list Clicking the Find Other Printers link in the Devices list opens the Find Other Printers window. The Find Other Printers window provides a utility that detects other network printers - HP M4345 | User Guide - Page 165
HP Easy Printer Care software support content that is specific support IPX-based or AppleTalk printer connections. You do not need Internet access to open and use the embedded Web server. Open the embedded Web server by using a network connection 1. In a supported remaining of HP supplies, with - HP M4345 | User Guide - Page 166
HP supplies, with 0 percent indicating that a supply is empty. This page also provides supplies part numbers. To order new supplies, click Order Supplies in the Other Links area on the left side of the window. ● Event log: Shows a list of all device events and errors supplies to specific e-mail - HP M4345 | User Guide - Page 167
links that connect you to the Internet ● ● HP Instant Support™: Connects you to the HP Web site to help you find solutions. This service analyzes your device error log and configuration information to provide diagnostic and support information specific to your device. Order Supplies: Connects to - HP M4345 | User Guide - Page 168
Use HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, and troubleshooting network-connected peripherals. The intuitive browser interface simplifies crossplatform management of a wide range of devices, including HP and non-HP devices. - HP M4345 | User Guide - Page 169
HP Printer Utility consists of pages that you open by clicking in the Configuration Settings list. The following table describes the tasks that you can perform from these pages. Item Configuration Page Supplies Status HP Support File Upload Upload Fonts Firmware Update Duplex Mode Economode & Toner - HP M4345 | User Guide - Page 170
Item Bonjour Settings Additional Settings E-mail Alerts Description Provides the ability to turn on or off Bonjour support or change the device service name that is listed on a network. Provides access to the embedded Web server. Configures the device to send e-mail notices for certain events. 158 - HP M4345 | User Guide - Page 171
expectancy The life of the print cartridge depends on the amount of toner that print jobs require and the length of life for the components cartridge lasts an average of 18,000 pages. The page-yield specification that HP provides is a general guideline. Actual yield can vary according to usage - HP M4345 | User Guide - Page 172
Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or remanufactured. Because they are not HP products, HP cannot influence their design or control their quality. NOTE Any damage caused by a non-HP print cartridge is not covered under the HP warranty and service - HP M4345 | User Guide - Page 173
-quality problems, such as toner specks or smearing. This product has a cleaning mode that can correct and prevent these types of problems. Clean fit-to-page and copy. NOTE If streaks or other defects appear only on copies produced using the automatic document feeder (ADF), clean the scanner strip - HP M4345 | User Guide - Page 174
Also, clean the scanner strip next to the ADF scanner glass. 3. Wash the backing gently to instructions printed on the cleaning page. Clean the document feeder Clean the document feeder only if it is visibly marked or dirty, or if you are experiencing a decrease in copy quality (such as streaking - HP M4345 | User Guide - Page 175
Clean the document feeder delivery system 1. Open the scanner lid. 2. Locate the white, vinyl document-feeder backing. 3. Locate the white, vinyl calibration strips. 4. Clean the document-feeder backing and the calibration strips by wiping them with a clean, damp, lint-free cloth. Use an ammonia- - HP M4345 | User Guide - Page 176
Clean the document feeder-rollers You should clean the rollers in the document feeder if you are experiencing misfeeds or if your originals show marks as they exit the document feeder. CAUTION Clean the rollers only if you experience misfeeds or marks on the originals, and you notice dust on the - HP M4345 | User Guide - Page 177
6. Locate the rollers. 7. Wipe the rollers with a clean, water-dampened, lint-free cloth. CAUTION Do not pour water directly onto the rollers. Doing so might damage the device. 8. Locate the separation pad. 9. Wipe the pad with a clean, water-dampened, lint-free cloth. 10. Close the document-feeder - HP M4345 | User Guide - Page 178
for ADF and flatbed scans. problems with the scanned images. The scanner is calibrated before it leaves the factory. It needs to be calibrated again only rarely. 1. From the Home screen, touch Administration. 2. Touch Troubleshooting. 3. Touch Calibrate Scanner and then follow the instructions - HP M4345 | User Guide - Page 179
of jams ● Clear jams ● Clear staple jams ● Solve print-quality problems ● Solve network printing problems ● Solve copy problems ● Solve fax problems ● Solve e-mail problems ● Solve common Windows problems ● Solve common Macintosh problems ● Solve Linux problems ● Solve PostScript problems ENWW 167 - HP M4345 | User Guide - Page 180
the cartridge removed? For additional information about installation and setup, see the getting started guide. If you cannot find solutions to problems in this guide, go to http://www.hp.com/support/ljm4345mfp. Factors that affect performance Several factors affect the time it takes to print a job - HP M4345 | User Guide - Page 181
maintenance kit items cartridge is installed might be ready for replacement. correctly. See Change the print cartridge. 4. Install the device maintenance kit. See Order parts, accessories, and supplies. 5. If the problem persists, contact HP Customer Care. See HP Customer Care. ENWW Problem - HP M4345 | User Guide - Page 182
pad. See Clean The ADF maintenance kit parts the document feeder. might need to be replaced. 3. Install the ADF maintenance kit. See Order parts, accessories, and supplies 4. If the problem persists, contact HP Customer Care. See HP Customer Care. Are copies blank? The originals might - HP M4345 | User Guide - Page 183
parts, accessories, and supplies. 4. If the problem persists, contact HP Customer Care. See HP Customer Care. Can you print documents from a The computer cable might be 1. Try printing a configuration computer? defective. page at the control panel. Touch Network Address The printer driver - HP M4345 | User Guide - Page 184
Symptom Fax problems Check Possible causes Possible solutions Does an "E-mail gateway not responding" message appear on the control panel check the modem status. It should indicate "Operational/Enabled". If the modem status is anything else, the problem is with the fax accessory. 172 Chapter 11 - HP M4345 | User Guide - Page 185
with incoming faxes. An answering machine or voicemail system might be intercepting the incoming fax transmission. See Solve fax problems. 1. Do not use line splitters or surge-protection devices. 2. Disconnect the answering machine or voice-mail system. 3. Set the number of rings-toanswer - HP M4345 | User Guide - Page 186
problems Device selects media from the wrong tray. Cause Solution The tray selection in the software program might be incorrect. For many software paper in the tray. To set the guides correctly, see Load media. For tray2, the straightest paper path in the printer driver or control panel. Turn over - HP M4345 | User Guide - Page 187
a PDF or PostScript (PS) file but are using a PCL device driver. Try using the PS device driver rather than the PCL device driver. (You can usually do this from a software program.) Print job prints on both sides of the paper. Cause The device is set for duplexing. Solution See Open the printer - HP M4345 | User Guide - Page 188
try using a different cable. Check the software device selection menu to make sure that an HP LaserJet M4345 device is selected. Clear any jams, paying careful attention to the duplexer area (if your model has a duplexer). See Clear jams. Check the software device selection menu to make sure that - HP M4345 | User Guide - Page 189
problems with the device. Message type Status messages Warning messages Error data and print errors. These messages typically Error messages communicate that some action must be performed, such as adding paper or clearing a jam. Some error job. Critical-error messages Critical error messages inform - HP M4345 | User Guide - Page 190
the MFP is turned off and then turned on again, set the time and date at the control panel. See Use the control panel. Media is jammed in the envelope feeder. If the error persists, you might need to replace the formatter. Remove the jammed media from the envelope feeder. Follow the instructions - HP M4345 | User Guide - Page 191
door. Follow the instructions in the onscreen dialog box. 13.JJ.NT JAMS error has occurred. To continue touch OK Turn the MFP off, and then turn the MFP on. If this message persists, contact an HPauthorized service or support provider. (See the HP support flyer, or go to http://www.hp.com/support - HP M4345 | User Guide - Page 192
off, and then turn the MFP on. If this message persists, contact an HPauthorized service or support provider. (See the HP support flyer, or go to http://www.hp.com/support/ljm4345mfp.) 49.XXXXX ERROR To continue turn off then on A critical firmware error has occurred. Remove third-party devices - HP M4345 | User Guide - Page 193
A problem exists with the MFP firmware. on Turn the MFP off, and then turn the MFP on. If this message persists, contact an HPauthorized service or support provider. (See the HP support flyer, or go to http://www.hp.com/support/ljm4345mfp.) 64 ERROR To continue turn off then on A scan buffer error - HP M4345 | User Guide - Page 194
persists, contact an HPauthorized service or support provider. (See the HP support flyer, or go to http://www.hp.com/support/ljm4345mfp.) 68.X STORAGE ERROR SETTINGS CHANGED To continue touch OK One or more MFP settings are invalid and have been reset to the factory-default settings. Printing can - HP M4345 | User Guide - Page 195
the user name and password, or contact the network administrator. Bad duplexer connection The duplex printing accessory is not connected correctly to the MFP. Remove and reinstall the duplexer. If this message persists, contact an HPauthorized service or support provider. See the HP support flyer - HP M4345 | User Guide - Page 196
the instructions in the onscreen dialog box. DUPLEXER ERROR Remove duplexer Install duplexer with power off The duplexer has been removed. Reinstall the duplexer. (Any print jobs at the MFP might be lost.) E-mail Gateway did not accept the job because the attachment was too large. The scanned - HP M4345 | User Guide - Page 197
a sensor might be stuck or broken. Contact an HP-authorized service or support provider. See the HP support flyer, or go to http://www.hp.com/support/ ljm4345mfp. Jam in document feeder Media is jammed in the document feeder. Follow the instructions in the onscreen dialog box. See Clear jams from - HP M4345 | User Guide - Page 198
administrator. The Digital Sending Service must be upgraded to support this version of the MFP firmware. Contact administrator. The Digital Sending Service is not supported by the version of the firmware that is currently installed for the MFP. Check the firmware version. Contact the network - HP M4345 | User Guide - Page 199
, contact an HPauthorized service or support provider. (See the HP support flyer, or go to http://www.hp.com/support/ljm4345mfp.) UNABLE TO COPY The MFP was unable to copy the document. If this message persists, contact an HP-authorized service or support provider. (See the HP support flyer, or go - HP M4345 | User Guide - Page 200
specifications. Use only media that meets HP specifications previously printed on or copied. Remove any excess together. The input-tray guides are not adjusted correctly. Feed single sheets from tray 1. HP Customer Support or your authorized HP service provider. 188 Chapter 11 Problem solving ENWW - HP M4345 | User Guide - Page 201
optional) 3 Tray2 and optional 500-sheet feeder areas 4 Duplexing area (the duplexer is optional) 5 Output area 6 ADF PAPER JAM ADF PICK ERROR 13.JJ.NT JAM IN ENVELOPE FEEDER 13.JJ.NT JAM IN OUTPUT BIN 13.JJ.NT JAM IN TRAY 1 13.JJ.NT JAM IN TRAY 2 (or TRAY 3, 4 or 5) 13.JJ.NT JAM INSIDE DUPLEXER 13 - HP M4345 | User Guide - Page 202
13.JJ.NT JAM IN STAPLER See Clear staple jams. When clearing jams, be very careful not to tear jammed media. If a small piece of media is left in the device, it could cause additional jams. If jams are a recurring problem, see Solve repeated jams. NOTE Loose toner a sheet of paper while it is - HP M4345 | User Guide - Page 203
media is difficult to remove, open tray 1 and remove the envelope-entrance cover. If media is present, remove it. 5. Rotate the paper-release guide to check for additional jammed media underneath. If jammed media is present, remove it. 6. Replace the envelope-entrance cover and close tray1. ENWW - HP M4345 | User Guide - Page 204
to jams that occur when you are using an optional envelope feeder. 1. Remove any envelopes that are loaded in the envelope feeder. Lower the envelope weight and lift the tray extension up, to the closed position. 2. Press and hold the release button on the left side of the optional envelope feeder - HP M4345 | User Guide - Page 205
gently on the optional envelope feeder to be sure that it is securely in place. 5. Fold down the envelope-feeder tray. Lift the envelope weight. 6. Reload the envelopes, making sure that you push the bottom envelopes in slightly farther than the top envelopes. 7. If a jam message persists, jammed - HP M4345 | User Guide - Page 206
the green handle to lift the paper-access plate. 3. Slowly pull any jammed media out of the device. Do not tear the media. If part of the sheet has already been pulled into the device, follow the steps for Clear jams from the top-cover and printcartridge areas. 4. If jammed media is - HP M4345 | User Guide - Page 207
5. Rotate the paper-release guide to check for additional jammed media underneath. If jammed media is present, remove it. areas Use this procedure to clear jams that occur in tray2 or in the optional 500-sheet feeders. 1. Pull the jam-access lever to open the jam-access cover. ENWW Clear jams 195 - HP M4345 | User Guide - Page 208
jam-access area. NOTE Use an upward or downward pulling motion to avoid tearing the media and to prevent toner from falling into the device. 3. Close the jam-access cover. 4. Slide the tray completely out of in the device. Look for the jam in another location. 196 Chapter 11 Problem solving ENWW - HP M4345 | User Guide - Page 209
Remove the output bin (or remove the stapler/stacker or the mailbox). 2. Remove the optional duplexer. 3. Check for jammed paper in the optional duplexer. Carefully pull out the jammed paper. 4. Set the duplexer aside. 5. Check for jammed paper inside the device. Carefully pull out the jammed paper - HP M4345 | User Guide - Page 210
6. Reinstall the duplexer. 7. Reinstall the output bin (or reinstall the 3-bin mailbox or the stapler/stacker). 8. If a jam message persists, jammed media is still and hold the release button on the top of the accessory. Slide the accessory away from the device. 198 Chapter 11 Problem solving ENWW - HP M4345 | User Guide - Page 211
-access cover that is on the top of the 3-bin mailbox, and carefully pull the jammed media out of the mailbox. 6. Reinstall the output-bin assembly, the 3-bin mailbox, or the stapler/stacker. Insert the device at an angle, and then slide it into the device. 7. If a jam message persists, jammed - HP M4345 | User Guide - Page 212
standard output bin, grasp the handle at the bottom of the output-bin assembly, and pull it out and then up to remove it. 3. If of the device. Pull the device away from the device. 4. Remove the optional duplexer or the duplex cover. 5. If you cannot see the jammed media inside the fuser, skip to - HP M4345 | User Guide - Page 213
is visible, gently pull on the sides of the sheet of media until one edge becomes free. Then carefully the jammed media. Go to step 13. 9. To remove the fuser-entrance guide, push inward at the left edge remove the fuser from the device. 10. Open the black cover at the top of the fuser, and remove - HP M4345 | User Guide - Page 214
12. To reinstall the fuser-entrance guide, first insert the right-side mounting pin into the hole on the right side, and then lower the left-side mounting pin into the hole on the left side. 13. Reinstall the duplexer or the duplex cover. 14. Reinstall the output-bin assembly 11 Problem solving ENWW - HP M4345 | User Guide - Page 215
Situation General repeated jam problems Solution 1. Make sure that the media is loaded correctly in the trays and that all width guides are set correctly (see the media specifications. (See Select print media.) If media is outside of the recommended specifications, problems can occur. ENWW Clear - HP M4345 | User Guide - Page 216
width guides are copying. NOTE If jams continue, contact your HP-authorized service provider. (See the HP support flyer or go to http://www.hp.com/support/ljm4345mfp.) Paper-path test The paper path test can be used to verify that various paper paths are working correctly or to troubleshoot problems - HP M4345 | User Guide - Page 217
staple jams. To reduce the risk of staple jams, make sure that you observe the following media limits: ● Plain media: 30 sheets of 75 g/m2 (20 lb) media Glossy media: 20 sheets Thick media (128-199 g/m2 [34-53 lb]): Stack height must not exceed 3mm (0.27 inches) Occasionally, staples become jammed - HP M4345 | User Guide - Page 218
on the green handle until it snaps into place. 9. Close the staple-cartridge cover, and slide the stapler/stacker into the device. 206 Chapter 11 Problem solving ENWW - HP M4345 | User Guide - Page 219
operating in excessively humid or dry conditions, verify that the printing environment is within specifications. See Printing and paper-storage environment. Print-quality problems associated with jams Make sure that all sheets are cleared from the paper path. See Clear jams. ● If the device recently - HP M4345 | User Guide - Page 220
Loose toner AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc See Dropouts See Lines Dear Mr. Abhjerhjk, The dhjhfiuhu if teint hhkjhjnf j us a creases AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc See Vertical white lines See Tire tracks See White spots on black See Scattered lines . See Blurred print . See Random - HP M4345 | User Guide - Page 221
not meet HP specifications (for example, the media is too moist or too rough). See Select print media. Light print (entire page) 1. Make sure that the print cartridge is fully installed. 2. Make sure that the Economode setting is turned off at the control panel and in the printer driver. 3. Open the - HP M4345 | User Guide - Page 222
specifications for the device are being met. See Printing and paper-storage environment. 2. If the media is rough, and the toner easily 3. Try using a smoother media. Lines AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc 1. Print a few more pages to see if the problem corrects itself. 2. Clean the inside of - HP M4345 | User Guide - Page 223
. See Printing and paper-storage environment. 7. Replace the print cartridge. Toner smear 1. Print a few more pages to see if the problem corrects itself. 2. Try using a different type of media. 3. Make sure that the environmental specifications for the device are being met. See Printing and paper - HP M4345 | User Guide - Page 224
this context, is defined as toner that can be rubbed off the page. 1. If media that type and quality of the media you are using meet HP specifications. See Select print media. Repeating defects 1. Print a few more pages to see if the problem corrects itself. 2. If the distance between defects is 44 - HP M4345 | User Guide - Page 225
preprinted forms or a large quantity of narrow media. 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that type and quality of the media you are using meet HP specifications. See Select print media. 3. If the distance between defects is 44 mm (1.7 in), 58 mm (2.3 in - HP M4345 | User Guide - Page 226
a few more pages to see if the problem corrects itself. 2. Make sure that the environmental specifications for the device are being met. See Printing sure that the type and quality of the media you are using meet HP specifications. See Select print media. 6. If envelopes are creasing, try storing - HP M4345 | User Guide - Page 227
number of pages that you print with very low toner coverage. White spots on black 1. Print a few more pages to see if the problem corrects itself. 2. Make sure that the type and quality of the media you are using meet HP specifications. See Select print media. 3. Make sure that the environmental - HP M4345 | User Guide - Page 228
Toner Density setting. See Print Quality menu. 5. Open the Administration menu at the device control panel. On the Print Quality submenu, open Optimize and set Line Detail=On. Blurred print 1. Make sure that the type and quality of the media you are using meet HP specifications the Toner Density - HP M4345 | User Guide - Page 229
at the top of the page (in solid black) repeats further down the page (in a gray field), the toner might not have been completely erased from the last of the page, and the darker image farther down the page. ● From your software program, rotate the whole page 180° to print the lighter image first. ● - HP M4345 | User Guide - Page 230
Printer Documentation, click HP Jetdirect Guide, and then click Troubleshooting the HP Jetdirect Print Server. ● Try printing the job from another computer. ● To verify that a device works with a computer, use a USB cable to connect it directly to a computer, and then reinstall the printing software - HP M4345 | User Guide - Page 231
skew, causing unclear images and problems with the OCR program. See Load media for instructions. ● Use or make a carrier sheet to protect your originals. NOTE Verify that the media meets HP specifications. If the media meets HP specifications, recurring feed problems indicate the pickup roller or - HP M4345 | User Guide - Page 232
Problem Unwanted lines appear on the copy. AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc Black dots or streaks appear on the copy. Copies are too light or dark. Text is unclear. Cause Tray 1 or tray 2 might not be installed correctly. The flatbed scanner or the ADF glass might be dirty. The photosensitive - HP M4345 | User Guide - Page 233
one sheet HP Customer Care. See HP Customer Care or the support flyer that came in the device box. The paper-length adjustment control in the tray is set at a length that is greater than the media size. Adjust the paper-length adjustment control to the correct length. ENWW Solve copy problems - HP M4345 | User Guide - Page 234
not meet HP specifications. Use media that meets HP specifications. See Select print media. The print-cartridge toner-level might be Replace the print cartridge. See low. Change the print cartridge. The ADF might be loaded. The device software settings might be set to reduce the scanned image - HP M4345 | User Guide - Page 235
problems Solve sending problems Faxes quit during sending. Cause The fax machine to which you are sending might be malfunctioning. Your telephone line might not be working, or the line Disable the detect dial tone setting. See the fax guide for information about changing the setting. Resend the fax - HP M4345 | User Guide - Page 236
in Initial Setup menu. Solve receiving problems Incoming fax calls are not being answered guide for information about changing the setting. The telephone cord might not be connected properly, or the telephone cord is not working. The telephone line might not be working. A voice-messaging service - HP M4345 | User Guide - Page 237
the fax. If you are sending, decrease the resolution or change the Page Content mode setting. See the fax guide for information about changing the settings. A poor telephone-line connection is forcing the device fax and the sending or receiving fax machine to slow down the transmission to adjust - HP M4345 | User Guide - Page 238
problems address and then the number 25, which is the port over which the MFP is communicating. For example, type telnet 123.123.123.123 25 where "123 followed by the LDAP gateway address. For example, type LDAP://12.12.12.12 where "12.12.12.12" represents the LDAP gateway address. 2. Press Enter. If - HP M4345 | User Guide - Page 239
Windows problems Error message: "General Protection FaultException OE" "Spool32" "Illegal Operation" Cause Solution Close all software programs, restart Windows, and try again. Select a different printer driver. If the device PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript - HP M4345 | User Guide - Page 240
Contents/Resources/ .lproj, where "" represents the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions. The Postscript Printer Description (PPD) file is corrupt. Delete the PPD file from the - HP M4345 | User Guide - Page 241
file from the following hard drive folder: Library/ Printers/PPDs/Contents/Resources/.lproj, where "" represents the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions. The device might not be ready. Make - HP M4345 | User Guide - Page 242
does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB. ● Verify that your Macintosh operating system is - HP M4345 | User Guide - Page 243
Solve Linux problems For information about Linux problem solving, go to the HP Linux support Web site: hp.sourceforge.net/. ENWW Solve Linux problems 231 - HP M4345 | User Guide - Page 244
The following situations are specific to the PostScript (PS) language and might occur when several printer languages are being used. Check the control-panel display for messages that might help resolve problems. NOTE To receive a printed or screen message when PS errors occur, open the Print - HP M4345 | User Guide - Page 245
A Accessories and consumables This section provides information about ordering parts, supplies, and accessories. Use only parts and accessories that are specifically designed for this printer. ● Order parts, accessories, and supplies ● Part numbers ENWW 233 - HP M4345 | User Guide - Page 246
HP ● Order through service or support providers ● Order directly through the embedded Web server (for printers that are connected to a network) ● Order directly through the HP Easy Printer Care software Order directly from HP You can obtain the following items directly from HP: ● Replacement parts - HP M4345 | User Guide - Page 247
Description Part number Optional 500-sheettray and feeder unit Optional tray to increase paper capacity. Holds Letter, A4, Legal, A5, B5 (JIS), Executive, and 8.5x13 inch paper sizes. Q5968A The printer can accommodate up to three optional 500-sheet feeders. Envelope feeder Duplexer (duplex - HP M4345 | User Guide - Page 248
. 220-volt printer maintenance kit Q5998A Q5999A The printer maintenance kit is a consumable item, and its cost is not covered under the warranty or most extended warranty options. ADF maintenance kit Contains maintenance parts for the ADF Q5997A Includes a roller assembly, a separation pad - HP M4345 | User Guide - Page 249
), 500sheets/ream CHP310/Europe HPPrinting paper For use with HPLaserJet and inkjet printers. Created especially for small and home offices. Heavier and brighter than copier paper. Specifications: 92bright, 22lb. Letter (8.5x11inch), 500sheets/ream, 10-ream carton Letter (8.5x11inch), 500sheets - HP M4345 | User Guide - Page 250
Quick Pack; 2,500-sheet carton HP2500S/North America and Mexico Letter (8.5x11inch), Quick Pack 3hole; 2,500-sheet carton HP2500P/North America ream carton Specifications: 84bright, 20lb, 30% postconsumer content. HPLaserJet transparencies For use only with HPLaserJet monochrome printers. For - HP M4345 | User Guide - Page 251
B Service and support Hewlett-Packard limited warranty statement HP PRODUCT HP LaserJet M4345 Series MFP DURATION OF LIMITED WARRANTY One-year limited warranty HP warrants to you, the end-user customer, that HPhardware and accessories will be free from defects in materials and workmanship after - HP M4345 | User Guide - Page 252
published environmental specifications for the device product or (c) exhibit wear from ordinary use. To obtain warranty service, please return the product to place of purchase (with a written description of the problem and print samples) or contact HP customer support. At HP's option, HP will either - HP M4345 | User Guide - Page 253
Warranty Service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP - HP M4345 | User Guide - Page 254
Care Online Services For 24-hour access to updated HP device-specific software, product information, and support information through an Internet connection, go to the Web site: http://www.hp.com/support/ljm4345mfp. Go to www.hp.com/support/net_printing for information about the HP Jetdirect external - HP M4345 | User Guide - Page 255
the HP Easy Printer Care software. HP support and information for Macintosh computers Go to www.hp.com/go/macosx for Macintosh OS X support information and HP subscription service for driver updates. Go to www.hp.com/go/mac-connect for products that are designed specifically for the Macintosh user - HP M4345 | User Guide - Page 256
maintenance agreements HP has several types of maintenance agreements that meet a wide range of support needs. Maintenance agreements are not part of the standard warranty. Support services may vary by area. Check with your local HP dealer to determine the services available to you. On-site service - HP M4345 | User Guide - Page 257
, use the original packing material, if possible. Hewlett-Packard recommends insuring the equipment for shipment. Extended warranty HP Support provides coverage for the HP hardware product and all HP-supplied internal components. The hardware maintenance covers a 1- to 3-year period from date of - HP M4345 | User Guide - Page 258
246 Appendix B Service and support ENWW - HP M4345 | User Guide - Page 259
C Specifications ● Physical specifications ● Electrical specifications ● Acoustic specifications ● Operating environment ENWW 247 - HP M4345 | User Guide - Page 260
Physical specifications Table C-1 Product dimensions Product HPLaserJet M4345 MFP HPLaserJet M4345x MFP HPLaserJet M4345xs MFP HPLaserJet M4345xm MFP Optional 500-sheet feeder Optional cabinet Optional stapler/stacker Optional 3-bin mailbox Optional Envelope feeder Optional duplexer 1 Without print - HP M4345 | User Guide - Page 261
M4345 Series MFP Specification Power requirements Rated current 110-volt models 110to127volts (10%) 50/60Hz (2Hz) 10.0Amps 230-volt models 220to240volts (10%) 50/60Hz (2Hz) 4.5Amps Table C-4 Power consumption for the HP LaserJet M4345 Series MFP (average, in watts)1 Product model Copying - HP M4345 | User Guide - Page 262
Operating environment Table C-6 Necessary conditions Environmental condition Printing Temperature (printer and print cartridge) 15to32.5C (59to89F) Relative humidity 10%to80% Storage/standby -20to40C (-4to104F) 10%to90% 250 Appendix C Specifications ENWW - HP M4345 | User Guide - Page 263
D Regulatory information This section contains the following regulatory information: ● FCC regulations ● Environmental product stewardship program ● Telecom statement ● Declaration of conformity ● Safety statements ENWW 251 - HP M4345 | User Guide - Page 264
radio/TV technician. NOTE Any changes or modifications to the printer that are not expressly approved by HP could void the user's authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules. 252 Appendix D Regulatory - HP M4345 | User Guide - Page 265
, Hewlett-Packard Company has determined that this product meets ENERGY STAR Guidelines for energy efficiency. For more information, see www.energystar.gov. Toner consumption Economode uses significantly less toner, which might extend the life of the print cartridge. Paper use This product's manual - HP M4345 | User Guide - Page 266
instructions are included in every new HP LaserJet print cartridge and supplies package. HP print supplies returns and recycling program information Since 1992, HP has offered HP LaserJet meets the guidelines outlined in the HP LaserJet Printer Family Print Media Guide. This product is suitable for - HP M4345 | User Guide - Page 267
Hewlett-Packard for this product include the following: HP LaserJet M4345 device Type Weight Location User-removable Carbon monofluoride lithium battery BR1632 (1.5 g) On formatter city office, your household waste disposal service or the shop where you purchased the product. ENWW Environmental - HP M4345 | User Guide - Page 268
Material Safety Data Sheet (MSDS) Material Safety Data Sheets (MSDS) for supplies containing chemical substances (for example, toner) can be obtained by contacting the HP Web site at www.hp.com/go/msds or www.hp.com/ hpinfo/community/environment/productinfo/safety. For more information To obtain - HP M4345 | User Guide - Page 269
The HP LaserJet M4345x, HP LaserJet M4345xs, and HP LaserJet M4345xm models have the HP LaserJet Analog Fax Accessory 300 already installed to provide communication to the public switch telephone network (PSTN) for fax functionality. See the HP LaserJet Analog Fax Accessory 300 User Guide for - HP M4345 | User Guide - Page 270
: Hewlett-Packard Company 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA declares, that the product Product Name: Regulatory Model Number3): HP LaserJet M4345 series BOISB-0407-00 and BOISB-0407-01 Product Options: Including: CB425A, CB426A, CB427A, CB428A, BOISB-0308004 ALL Toner - HP M4345 | User Guide - Page 271
Class 1" laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health , or performing procedures other than those specified in this user guide may result in exposure to hazardous radiation. Canadian DOC - HP M4345 | User Guide - Page 272
specificerats, kan användaren utsättas för osynlig laserstrålning, som överskrider gränsen för laserklass 1. HUOLTO HP LaserJet M4345, HP LaserJet M4345x, HP LaserJet M4345xs, HP LaserJet M4345xm kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa - HP M4345 | User Guide - Page 273
E Working with memory and print server cards This section explains the memory features of the printer and provides steps for expansion. ● Overview ● Adding printer memory ● Checking DIMM installation ● Save resources (permanent resources) ● Enabling memory for Windows ● Using HPJetdirect print - HP M4345 | User Guide - Page 274
a connectivity card for a serial or AppleTalk connection. NOTE The HP LaserJet M4345 Series MFP comes with a network device already installed. The EIO slot may be used to provide networking capabilities in addition to those already built into the printer. To find out how much memory is installed in - HP M4345 | User Guide - Page 275
as quick copying. Installing printer memory CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package, then touch bare metal on the printer. The HP LaserJet M4345 Series MFP comes with one - HP M4345 | User Guide - Page 276
5. Remove the DIMM from the antistatic package. CAUTION To reduce the possibility of damage caused by static electricity, always wear an electrostatic discharge (ESD) wrist strap or touch the surface of the antistatic package before handling DIMMs. 6. Hold the DIMM by the edges, and align the - HP M4345 | User Guide - Page 277
press firmly. Make sure the locks on each side of the DIMM snap into place. NOTE To remove a DIMM, first release the locks. 8. Close the formatter-cage door. 9. Replace the formatter cover. 10. Reconnect the interface cable(s). 11. Reconnect the power cord, and turn the device on. ENWW Adding - HP M4345 | User Guide - Page 278
the printer on. Check that the Ready light is illuminated after the printer has gone through the startup sequence. If an error message appears If necessary, install a different DIMM. NOTE If you installed a printer language (personality), check the "Installed Personalities and Options" section on - HP M4345 | User Guide - Page 279
Save resources (permanent resources) Utilities or jobs that you download to the device sometimes include resources (for example, fonts, macros, or patterns). Resources that are internally marked as permanent remain in the device memory until you turn the device power off. Use the following - HP M4345 | User Guide - Page 280
Enabling memory for Windows 1. On the Start menu, point to Settings, and click Printers or Printers and Faxes. 2. Select this printer and select Properties. 3. On the Configure tab, click More. 4. In the Total Memory field, type or select the total amount of memory that is now - HP M4345 | User Guide - Page 281
Using HPJetdirect print server cards Follow these procedures to install or remove an EIO card. Install an HP Jetdirect print server card 1. Turn off the device. 2. Remove the two screws and cover plate from the EIO slot on the back of the device. - HP M4345 | User Guide - Page 282
Jetdirect configuration page that contains network configuration and status information also prints. Remove an HP Jetdirect print server card 1. Turn off the device. 2. Disconnect the network cable from the EIO card. 3. Loosen the two screws from the EIO card, and - HP M4345 | User Guide - Page 283
clearing 55 LDAP server errors 185 recipient lists 135 recipient lists, creating 135 address books, e-mail auto-complete function 134 LDAP support 130 address, device Macintosh, problemsolving 228 ADF capacity 4 maintenance kit 236 media specifications 76 sizes supported 133 ADF output bin capacity - HP M4345 | User Guide - Page 284
220 curly paper, problem-solving 174 custom-size paper 3-bin mailbox specifications 75 500-sheet tray specifications 73 driver settings 108 loading 78, 81 printing on 87 tray 1 specifications 72 tray1 specifications 72 customer support embedded Web server links 155 HP Printer Utility pages 157 Linux - HP M4345 | User Guide - Page 285
(Windows) 106 Services tab 112 settings 12, 13 universal 11 Update Now 12 Windows settings 106 dropouts, problem-solving 210 duplex printing accessory error messages 178, 180, 183, 184, 186 jams 197 media specifications 74 media types supported 72 part number 8, 235 duplexer Macintosh settings 157 - HP M4345 | User Guide - Page 286
HP Driver Preconfiguration 12 HP Easy Printer Care software 16 HP fraud hotline 160 HP Instant Support Professional Edition (ISPE) 242 HP Jetdirect print server configuring 62 error messages 183 installing 269 part numbers 236 removing 270 settings 32 HP media, ordering 236 HP Printer Utility 157 HP - HP M4345 | User Guide - Page 287
toner, problem-solving 212 loose toner, troubleshooting 190 low on staples 186 M Macintosh AppleTalk settings 35 driver settings 13, 113 drivers supported 10 drivers, problem-solving 228 HP Printer Utility 157 problems, solving 228 removing software 14 software 14 software components 16 support - HP M4345 | User Guide - Page 288
160 not responding, problem- solving 176 Novell login required 185 NVRAM errors 182 O on-site service agreements 244 online help, control panel 20 online support 242 operating environment specifications 250 operating systems supported 10 order, page 90 ordering media, HP 236 part numbers for 235 - HP M4345 | User Guide - Page 289
white lines 215 white spots 215 printer drivers. See drivers printer languages 3 printer maintenance kit part number 236 printing output bin, selecting 90 printing system software 10 priority, settings 12 private jobs 100 problem-solving blank pages 175 blurred print 216 copy quality 219 copy size - HP M4345 | User Guide - Page 290
) 113 drivers 13 priority 12 quick sets (Windows) 106 Settings tab, embedded Web server 154 shipping device 244 SIMMs, incompatibility 262 size, copy problem-solving 222 size, media 3-bin mailbox specifications 75 500-sheet tray specifications 73 ADF specifications 76 duplexer specifications 74 - HP M4345 | User Guide - Page 291
validating gateway addresses 226 software embedded Web server 15 HP Easy Printer Care 16 HP Printer Utility 157 HP Toolbox 151 HP Web Jetadmin 15 Macintosh 14, 16 settings 12 supported operating systems 10 uninstalling Macintosh 14 Web sites 10 Windows 16 specifications acoustic 249 electrical 248 - HP M4345 | User Guide - Page 292
fraud reports 160 HP Easy Printer Care 16 HP Web Jetadmin, downloading 156 Linux support 231 Macintosh customer support 243 Material Safety Data Sheet (MSDS) 256 ordering supplies 234 paper specifications 64, 66 software, downloading 10 universal print driver 11 weekly on-site service 244 280 Index - HP M4345 | User Guide - Page 293
weight, media specifications 3-bin mailbox 75 500-sheet tray 73 ADF 76 duplexer 74 envelope feeder 74 stacker 75 stapler 75 tray1 72 white lines or spots, problemsolving 215 white or faded stripes 219 Windows driver settings 13, 106 drivers supported 10 problem-solving issues 227 software components - HP M4345 | User Guide - Page 294
282 Index ENWW - HP M4345 | User Guide - Page 295
- HP M4345 | User Guide - Page 296
© 2006 Hewlett-Packard Development Company, L.P. www.hp.com *CB425-90926* *CB425-90926* CB425-90926
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HP LaserJet M4345 MFP
User Guide