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HP M4345 User Guide - Page 200

Common causes of jams

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Common causes of jams The device is jammed.1 Cause Solution The media does not meet specifications. Use only media that meets HP specifications. See Select print media. A component is installed incorrectly. You are using media that has already passed through a device or copier. An input tray is loaded incorrectly. Verify that the print cartridge is correctly installed. Do not use media that has been previously printed on or copied. Remove any excess media from the input tray. Make sure that the stack is below the maximum stack height mark in the tray. See Load media. The media is skewed. The media is binding or sticking together. The input-tray guides are not adjusted correctly. Adjust them so they hold the stack firmly in place without bending it. Remove the media, flex it, rotate it 180°, or flip it over. Reload the media into the input tray. The media is removed before it settles into the output bin. Reset the device. Wait until the page completely settles in the output bin before removing it. During two-sided printing, you removed the paper before the second side of the document was printed. Reset the device and print the document again. Wait until the page completely settles in the output bin before removing it. The media is in poor condition. Replace the media. The internal tray rollers are not picking up the media. If the media is heavier than 120 g/m2 (32 lb), it might not be picked from the tray. The media has rough or jagged edges. The media is perforated or embossed. Replace the media. Perforated or embossed media does not separate easily. Feed single sheets from tray 1. Device supply items have reached the end of their useful life. Check the device control panel for messages prompting you to replace supplies, or print a supplies status page to verify the remaining life of the supplies. See Use information pages. Paper was not stored correctly. Replace the paper in the trays. Paper should be stored in the original packaging in a controlled environment. Not all device packing material was removed. Verify that the packing tape, cardboard, and plastic shipping locks have been removed from the device. 1 If the device still continues to jam, contact HP Customer Support or your authorized HP service provider. 188 Chapter 11 Problem solving ENWW

Section	Page
Device basics	13
Device comparison	14
Features comparison	15
Walkaround	18
Accessories and supplies	19
Interface ports	20
Locking and unlocking optional accessories	21
Device software	22
Supported operating systems	22
Supported printer drivers	22
Select the correct printer driver	23
Universal printer drivers	23
Driver Autoconfiguration	23
Update Now	24
HP Driver Preconfiguration	24
Priority for print settings	24
Open the printer drivers	25
Software for Macintosh computers	26
Remove software from Macintosh operating systems	26
Utilities	27
HP Web Jetadmin	27
Embedded Web server	27
HP Easy Printer Care software	28
Supported operating systems	28
Supported browsers	28
Other components and utilities	28
Control Panel	29
Use the control panel	30
Control-panel layout	30
Home screen	31
Buttons on the touchscreen	32
Control-panel help system	32
Navigate the Administration menu	33
Information menu	34
Default Job Options menu	35
Default Options for Originals	35
Default Copy Options	36
Default Fax Options	37
Default E-mail Options	38
Default Send to Folder Options	39
Default Print Options	40
Time/Scheduling menu	41
Management menu	43
Initial Setup menu	44
Networking and I/O	44
Fax Setup	52
E-mail Setup	55
Send Setup menu	55
Device Behavior menu	56
Print Quality menu	61
Troubleshooting menu	63
Resets menu	67
Service menu	68
Input/output (I/O)	69
USB configuration	70
Network configuration	71
Configure TCP/IPv4 parameters	71
Set an IP address	71
Set the subnet mask	72
Set the default gateway	72
Configure TCP/IPv6 parameters	73
Disable network protocols (optional)	73
Disable IPX/SPX	73
Disable AppleTalk	74
Disable DLC/LLC	74
HP Jetdirect EIO print servers	74
Media and trays	75
General media specifications	76
General guidelines for media	77
Paper to avoid	77
Paper that can damage the device	77
General media specifications	78
Media considerations	79
Envelopes	79
Envelopes with double side seams	79
Envelopes with adhesive strips or flaps	80
Envelope margins	80
Envelope storage	80
Labels	80
Label construction	81
Transparencies	81
Card stock and heavy media	81
Card stock construction	81
Card stock guidelines	82
Letterhead and preprinted forms	82
Select the correct fuser mode	82
Select print media	84
Printing and paper-storage environment	89
Load media	90
Load the flatbed scanner	90
Load the ADF	90
Load tray1	90
Load trays 2, 3, 4 and 5	91
Load special media	95
Load envelopes	95
Load labels	96
Load transparencies	97
Load letterhead, prepunched, or preprinted paper	97
Load paper that has a special finish	98
Load small sizes, custom sizes, or heavy paper	99
Weight and sizes	99
Guidelines for heavy paper	99
Guidelines for custom-size paper	100
Additional guidelines for small or narrow paper	100
Control print jobs	101
Select output bins	102
Select an output location	102
3‑bin mailbox output bins	102
Selecting face-up or face-down output for copy jobs	102
Use device features	105
Use the stapler	106
Configure the printer driver to recognize the optional stapler	106
Staple media	106
Load staples	108
Use job storage features	110
Gain access to the job storage features	110
Use the proof and hold feature	110
Create a proof and hold job	110
Print the remaining copies of a proof and hold job	111
Delete a proof and hold job	111
Use the private job feature	112
Create a private job	112
Print a private job	112
Delete a private job	112
Use the QuickCopy feature	113
Create a QuickCopy job	113
Print additional copies of a QuickCopy job	113
Delete a QuickCopy job	113
Use the stored job feature	114
Create a stored copy job	114
Create a stored print job	114
Print a stored job	114
Delete a stored job	115
Print	117
Use features in the Windows printer driver	118
Create and use quick sets	118
Use watermarks	119
Resize documents	119
Set a custom paper size from the printer driver	120
Use different paper and printing covers	120
Print a blank first page	120
Print multiple pages on one sheet of paper	121
Print on both sides of the paper	122
Use automatic duplex printing	122
Print on both sides manually	123
Layout options for printing on both sides	123
Use the Services tab	124
Use features in the Macintosh printer driver	125
Create and use presets	125
Print a cover page	126
Print multiple pages on one sheet of paper	126
Print on both sides of the paper	127
Cancel a print job	128
Stop the current print job from the control panel	128
Stop the current print job from the software program	128
Copy	129
Use the Copy screen	130
Set the default copy options	131
Basic copy instructions	132
Copy from the scanner glass	132
Copy from the document feeder	132
Adjust the copy settings	133
Copy two-sided documents	134
Copying two-sided documents manually	134
Copy two-sided documents automatically (duplex models only)	134
Copy mixed-size originals	136
Change the copy-collation setting	137
Copy photos and books	138
Combine copy jobs by using Job Build	139
Cancel a copy job	140
Scan and send to e-mail	141
Configure e-mail settings	142
Supported protocols	142
Configure e-mail server settings	142
Find gateways	143
Find the SMTP gateway from the device control panel	143
Find the SMTP gateway from an e-mail program	143
Use the Send E-mail screen	144
Perform basic e-mail functions	145
Load documents	145
Send documents	145
Send a document	145
Use the auto-complete function	146
Use the address book	147
Create a recipient list	147
Use the local address book	147
Add e-mail addresses to the local address book	148
Delete e-mail addresses from the local address book	148
Change e‑mail settings for the current job	149
Scan to a folder	150
Scan to a workflow destination	151
Fax	153
Analog fax	154
Install the fax accessory	154
Connect the fax accessory to a phone line	156
Configure and use the fax features	157
Digital fax	158
Manage and maintain the device	159
Use information pages	160
Configure e-mail alerts	162
HPEasy Printer Care software	163
Open the HP Easy Printer Care software	163
HP Easy Printer Care software sections	163
Use the embedded Web server	165
Open the embedded Web server by using a network connection	165
Embedded Web server sections	165
Use HP Web Jetadmin software	168
Use the HPPrinter Utility for Macintosh	169
Open the HP Printer Utility	169
HP Printer Utility features	169
Manage supplies	171
Supplies life expectancy	171
Change the print cartridge	171
Manage the print cartridge	171
Print-cartridge storage	171
Use genuine HP print cartridges	171
HP policy on non-HP print cartridges	172
Print-cartridge authentication	172
HP fraud hotline and Web site	172
Clean the device	173
Clean the exterior	173
Clean the scanner glass	173
Clean the scanner lid backing	174
Clean the paper path	174
Clean the document feeder	174
Clean the document feeder delivery system	175
Clean the document feeder-rollers	176
Calibrate the scanner	178
Problem solving	179
Problem-solving checklist	180
Factors that affect performance	180
Problem-solving flowchart	181
Solve general device problems	186
Control-panel message types	189
Control-panel messages	190
Common causes of jams	200
Clear jams	201
Clear jams from the top-cover and print-cartridge areas	202
Clear jams from the optional envelope-feeder area	204
Clear jams from the tray1 area	206
Clear jams from the tray2, 3, 4, or 5 areas	207
Clear jams from the optional duplexer	209
Clear jams from the output areas	210
Clear jams from the fuser	211
Clear jams from the document feeder	214
Solve repeated jams	215
Paper-path test	216
Clear staple jams	217
Solve print-quality problems	219
Print-quality problems associated with media	219
Print-quality problems associated with the environment	219
Print-quality problems associated with jams	219
Image defect examples	219
Light print (partial page)	221
Light print (entire page)	221
Specks	221
Dropouts	222
Lines	222
Gray background	223
Toner smear	223
Loose toner	224
Repeating defects	224
Repeating image	224
Misformed characters	225
Page skew	225
Curl or wave	226
Wrinkles or creases	226
Vertical white lines	227
Tire tracks	227
White spots on black	227
Scattered lines	228
Blurred print	228
Random image repetition	229
Solve network printing problems	230
Solve copy problems	231
Prevent copy problems	231
Image problems	231
Media-handling problems	232
Performance problems	234
Solve fax problems	235
Solve sending problems	235
Solve receiving problems	236
Solve e-mail problems	238
Validate the SMTP gateway address	238
Validate the LDAP gateway address	238
Solve common Windows problems	239
Solve common Macintosh problems	240
Solve Linux problems	243
Solve PostScript problems	244
General problems	244
Accessories and consumables	245
Order parts, accessories, and supplies	246
Order directly from HP	246
Order through service or support providers	246
Order directly through the embedded Web server (for printers that are connected to a network)	246
Order directly through the HP Easy Printer Care software	246
Part numbers	247
Accessories	247
Print cartridges	247
Maintenance kits	248
Memory	248
Cables and interfaces	248
Print media	248
Service and support	251
Hewlett-Packard limited warranty statement	251
Print cartridge limited warranty statement	252
Customer Self Repair Warranty Service	253
HP Customer Care	254
Online Services	254
Telephone support	254
Software utilities, drivers, and electronic information	254
HP direct ordering for accessories or supplies	254
HP service information	254
HP service agreements	254
HP Easy Printer Care software	255
HP support and information for Macintosh computers	255
HP maintenance agreements	256
On-site service agreements	256
Next-day on-site service	256
Weekly (volume) on-site service	256
Repacking the device	256
Extended warranty	257
Specifications	259
Physical specifications	260
Electrical specifications	260
Acoustic specifications	261
Operating environment	262
Regulatory information	263
FCC regulations	264
Environmental product stewardship program	265
Protecting the environment	265
Ozone production	265
Power consumption	265
Toner consumption	265
Paper use	265
Plastics	265
HP LaserJet print supplies	266
HP print supplies returns and recycling program information	266
Paper	266
Material restrictions	267
Disposal of waste equipment by users in private households in the European Union	267
Material Safety Data Sheet (MSDS)	268
For more information	268
Telecom statement	269
Declaration of conformity	270
Safety statements	271
Laser safety	271
Canadian DOC regulations	271
VCCI statement (Japan)	271
Power cord statement (Japan)	271
EMI statement (Korea)	271
Laser statement for Finland	271
Working with memory and print server cards	273
Overview	274
Adding printer memory	275
Installing printer memory	275
Checking DIMM installation	278
Save resources (permanent resources)	279
Enabling memory for Windows	280
Using HPJetdirect print server cards	281
Install an HP Jetdirect print server card	281
Remove an HP Jetdirect print server card	282

Match case Limit results 1 per page

Common causes of jams

The device is jammed.

Cause

Solution

The media does not meet specifications.

Use only media that meets HP specifications. See

Select

media

A component is installed incorrectly.

Verify that the print cartridge is correctly installed.

You are using media that has already passed through a

device or copier.

Do not use media that has been previously printed on or

copied.

An input tray is loaded incorrectly.

Remove any excess media from the input tray. Make sure

that the stack is below the maximum stack height mark in

the tray. See

Load

media

The media is skewed.

The input-tray guides are not adjusted correctly. Adjust them

so they hold the stack firmly in place without bending it.

The media is binding or sticking together.

Remove the media, flex it, rotate it 180°, or flip it over.

Reload the media into the input tray.

The media is removed before it settles into the output bin.

Reset the device. Wait until the page completely settles in

the output bin before removing it.

During two-sided printing, you removed the paper before the

second side of the document was printed.

Reset the device and print the document again. Wait until

the page completely settles in the output bin before

removing it.

The media is in poor condition.

Replace the media.

The internal tray rollers are not picking up the media.

If the media is heavier than 120 g/m

(32 lb), it might not be

picked from the tray.

The media has rough or jagged edges.

Replace the media.

The media is perforated or embossed.

Perforated or embossed media does not separate easily.

Feed single sheets from tray 1.

Device supply items have reached the end of their useful life.

Check the device control panel for messages prompting you

to replace supplies, or print a supplies status page to verify

the remaining life of the supplies. See

Use

information

pages

Paper was not stored correctly.

Replace the paper in the trays. Paper should be stored in

the original packaging in a controlled environment.

Not all device packing material was removed.

Verify that the packing tape, cardboard, and plastic shipping

locks have been removed from the device.

If the device still continues to jam, contact HP Customer Support or your authorized HP service provider.

188

Chapter 11

Problem solving

ENWW