HP M4345 User Guide - Page 183
Symptom, Check, Possible causes, Possible solutions, contact HP Customer
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Symptom General printing problems Stapling problems E-mail problems Check Possible causes Possible solutions Order parts, accessories, and supplies. 4. If the problem persists, contact HP Customer Care. See HP Customer Care. Can you print documents from a The computer cable might be 1. Try printing a configuration computer? defective. page at the control panel. Touch Network Address The printer driver might need to and then touch Print. be reinstalled. If the page prints, the problem is with the cable or the driver. 2. Reconnect the cables. 3. Reinstall the printer driver. The printer driver is on the CD that came with the device. 4. If the problem persists, contact HP Customer Care. See HP Customer Care. Can you print over the network? The network might not be configured correctly. 1. Try connecting the computer directly to the device. If you can print, the problem is with the network configuration. See Solve network printing problems. 2. If the problem persists, contact HP Customer Care. See HP Customer Care. Are you having problems printing from specific software programs? The problem might be with the software program. 1. Try printing from a different software program. If you can print, the problem is with the original software program. 2. See the documentation for the software program. Are jobs stapled? The staple cassette might be 1. Remove the staple jammed. cassette and check if it is jammed or empty. See The staple cassette might need Clear staple jams. to be replaced. 2. If the problem persists, contact HP Customer Care. See HP Customer Care. Are you able to send e-mail attachments? The SMTP gateway might need See Solve e-mail problems. to be reconfigured. ENWW Problem-solving flowchart 171