HP M4345 User Guide - Page 182
Problem solving - adf maintenance kit
UPC - 882780548619
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Symptom Copy problems Print-quality problems Check Possible causes Possible solutions Do original documents feed correctly through the ADF? The original document might be 1. If the original document is printed on media that is too light printed on very heavy or or too heavy for the ADF. light media, copy by using the flatbed glass. The ADF rollers and separation pad might be dirty. 2. Clean the ADF rollers and separation pad. See Clean The ADF maintenance kit parts the document feeder. might need to be replaced. 3. Install the ADF maintenance kit. See Order parts, accessories, and supplies 4. If the problem persists, contact HP Customer Care. See HP Customer Care. Are copies blank? The originals might have been loaded upside-down. 1. In the ADF, load original documents face-up. 2. On the scanner glass, load original documents facedown. 3. If the problem persists, contact HP Customer Care. See HP Customer Care. Are copies of poor quality from The copy settings need to be the ADF and the scanner glass? adjusted for the original document. See Adjust the copy settings. If the problem persists, contact HP Customer Care. See HP Customer Care. Are copies of poor quality only from the ADF? The ADF glass strip might be dirty. Clean the scanner glass. See Clean the device. If the problem persists, contact HP Customer Care. See HP Customer Care. Are copies of poor quality only from the scanner glass? The scanner glass might be dirty Clean the glass strip that is to the left of the scanner glass. See Clean the device. If the problem persists, contact HP Customer Care. See HP Customer Care. Is the overall print quality poor? Is the printing too light? Do lines, streaks, or dots appear on the pages? The media does not meet 1. Make sure the media specifications. meets specifications for the device. See Select The print cartridge might be print media. empty or damaged. 2. Replace the print The maintenance kit items cartridge. See Change the might be ready for replacement. print cartridge 3. Install the device maintenance kit. See 170 Chapter 11 Problem solving ENWW