HP Officejet Pro 8100 User Guide - Page 57

HP Utility Mac OS X, Print Quality Report - clean printhead

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Solution 6: Print and evaluate a print quality report Solution: To print a print quality report • Control panel: Press and hold the (Power) button, press the (Cancel) button seven times, press the (Resume) button two times, and release the (Power) button. • Embedded web server: Click the Tools tab, click Print Quality Toolbox under Utilities, and then click Print Quality Report. • HP Utility (Mac OS X): In the Information And Support section, click Print Quality Diagnostics, and then click Print. If defects are seen on the Print Quality Diagnostic report, follow the steps below: 1. If the Print Quality Diagnostic report shows faded, partial, streaked, or missing color bars or patterns, check for depleted ink cartridges, and replace the ink cartridge that corresponds to the defective color bar or color pattern. If there is no depleted ink cartridge, remove and reinstall all ink cartridges to make sure they are properly installed. 2. Align the printhead. For more information, see Align the printhead. 3. Clean the printhead. For more information, see Clean the printhead. 4. Replace the printhead. For more information, see Remove and reinstall the printhead. Cause: Print quality problems can have many causes: software settings, a poor image file, or the printing system itself. If you are unhappy with the quality of your Print quality troubleshooting 53

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Solution 6: Print and evaluate a print quality report
Solution:
To print a print quality report
•
Control panel:
Press and hold the
(Power) button, press the
(Cancel)
button seven times, press the
(Resume) button two times, and release the
(Power) button.
•
Embedded web server:
Click the
Tools
tab, click
Print Quality Toolbox
under
Utilities
, and then click
Print Quality Report
.
•
HP Utility (Mac OS X):
In the
Information And Support
section, click
Print
Quality Diagnostics
, and then click
Print
.
If defects are seen on the Print Quality Diagnostic report, follow the steps below:
1.
If the Print Quality Diagnostic report shows faded, partial, streaked, or missing
color bars or patterns, check for depleted ink cartridges, and replace the ink
cartridge that corresponds to the defective color bar or color pattern. If there is
no depleted ink cartridge, remove and reinstall all ink cartridges to make sure
they are properly installed.
2.
Align the printhead. For more information, see
Align the printhead.
3.
Clean the printhead. For more information, see
Clean the printhead.
4.
Replace the printhead. For more information, see
Remove and reinstall the
printhead.
Cause:
Print quality problems can have many causes: software settings, a poor
image file, or the printing system itself. If you are unhappy with the quality of your
Print quality troubleshooting
53