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Basic wireless troubleshooting, Step 3 - Run the Wireless Network Test

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Chapter 5 TIP: For more information about troubleshooting wireless problems, go to www.hp.com/go/wirelessprinting. TIP: If you are using a computer running Windows, HP provides a tool called HP Home Network Diagnostic Utility that can help retrieve this information for some systems. To use this tool, visit the HP Wireless Printing Center (www.hp.com/go/ wirelessprinting), and then click Network Diagnostic Utility in the Quick Links section. (At this time, this tool might not available in all languages.) NOTE: After you resolve the problem, follow the instructions in After resolving the problems. Basic wireless troubleshooting Perform the following steps in the order presented. Step 1 - Make sure the wireless (802.11) light is turned on If the blue light near the printer's wireless button is not lit, the wireless capabilities might not have been turned on. Press the (Wireless) button to turn on the printer's wireless capabilities. NOTE: If your printer supports Ethernet networking, make sure that an Ethernet cable has not been connected to the printer. Connecting an Ethernet cable turns off the printer's wireless capabilities. Step 2 - Restart components of the wireless network Turn off the router and the printer, and then turn them back on in this order: router first and then the printer. If you still are unable to connect, turn off the router, printer, and your computer. Sometimes, turning off the power and then turning it back on recovers from a network communication issue. Step 3 - Run the Wireless Network Test For wireless networking issues, run the Wireless Network Test. To print a Wireless Network Test page, press (Wireless) button, and (Resume) button together. If a problem is detected, the printed test report includes recommendations that might help solve the problem. TIP: : If the Wireless Network Test indicates the signal is weak, try moving the printer closer to the wireless router. Advanced wireless troubleshooting If you have tried the suggestions provided in Basic wireless troubleshooting and are still unable to connect to your printer to the wireless network, try the following suggestions in the order presented: • Step 1: Make sure your computer is connected to your network • Step 2: Make sure that the printer is connected to your network • Step 3: Check to see if the firewall software is blocking communication • Step 4: Make sure the printer is online and ready 58 Solve a problem

Section	Page
Contents	5
Get started	10
Accessibility	10
Eco	11
Understand the printer parts	12
Front view	12
Printing supplies area	12
Back view	13
Use the printer control panel	13
Overview of buttons and lights	14
Change printer settings	15
Print reports	15
Finding the printer model number	15
Select print media	15
Recommended papers for printing and copying	16
Recommended papers for photo printing	17
Tips for selecting and using media	18
Load media	18
Load standard-size media	18
Load envelopes	19
Load cards and photo paper	21
Load custom-size media	21
Install the accessories	23
Install the duplexer	23
Install Tray 2	23
Configure trays	25
Turn on accessories in the printer driver	26
To turn on accessories (Windows)	26
To turn on accessories (Mac OS X)	26
Maintain the printer	27
Clean the exterior	27
Update the printer	27
Turn the printer off	27
Print	28
Print documents	28
Print documents (Windows)	29
Print documents (Mac OS X)	29
Print brochures	29
Print brochures (Windows)	30
Print brochures (Mac OS X)	30
Print on envelopes	30
Print on envelopes (Windows)	31
Print on envelopes (Mac OS X)	31
Print photos	32
Print photos on photo paper (Windows)	32
Print photos on photo paper (Mac OS X)	32
Print on special and custom-size paper	33
Print on special or custom-size paper (Mac OS X)	33
Print borderless documents	34
Print borderless documents (Windows)	35
Print borderless documents (Mac OS X)	35
Print on both sides (duplexing)	36
HP ePrint	38
Set up HP ePrint	38
Set up HP ePrint using the HP printer software	38
Set up HP ePrint using the printer’s control panel	39
Set up HP ePrint using the embedded web server	39
Use HP ePrint	39
Print using HP ePrint	40
Find the printer’s email address	40
Turn off HP ePrint	40
Remove Web Services	40
Work with ink cartridges	41
Information on ink cartridges and the printhead	41
Check the estimated ink levels	42
Print with one or more depleted cartridges	42
Replace the ink cartridges	42
Store printing supplies	44
Usage information collection	44
Solve a problem	45
HP support	45
Obtain electronic support	46
HP support by phone	46
Before you call	47
Phone support period	47
Telephone support numbers	47
After the phone support period	48
General troubleshooting tips and resources	49
Solve printer problems	49
The printer shuts down unexpectedly	50
Alignment fails	50
The printer is not responding (nothing prints)	50
The printer prints slowly	51
The printer is making some unexpected noises	52
Blank or partial page printed	52
Something on the page is missing or incorrect	53
Placement of the text or graphics is wrong	53
Print quality troubleshooting	54
Solve paper-feed problems	58
Solve problems using HP ePrint and HP websites	59
Solve problems using HP ePrint	60
Solve problems using HP websites	61
Solve wired (Ethernet) network problems	61
General network troubleshooting	61
Solve wireless problems	61
Basic wireless troubleshooting	62
Advanced wireless troubleshooting	62
Step 1: Make sure your computer is connected to your network	63
Step 2: Make sure that the printer is connected to your network	64
Step 3: Check to see if the firewall software is blocking communication	65
Step 4: Make sure the printer is online and ready	65
Step 5: Make sure the wireless version of the printer is set as the default printer driver ...	66
Step 6: Make sure your computer is not connected to your network over a Virtual Private Net ...	66
After resolving the problems	67
Wireless Direct Printing	67
Configure your firewall software to work with the printer	68
Solve printer management problems	69
Embedded web server cannot be opened	69
Troubleshoot installation issues	70
Hardware installation suggestions	70
HP software installation suggestions	71
Solve network problems	71
Understand the Printer Status Report	72
Understand the network configuration page	74
Printhead maintenance	77
Clean the printhead	78
Align the printhead	79
Remove and reinstall the printhead	79
Clear jams	81
Clear paper jams	81
Avoid paper jams	83
Control-panel lights reference	83
Technical information	90
Warranty information	90
Hewlett-Packard limited warranty statement	91
Ink cartridge warranty information	92
Printer specifications	93
Physical specifications	93
Product features and capacities	93
Processor and memory specifications	94
System requirements	94
Network protocol specifications	94
Embedded web server specifications	95
Media specifications	95
Understand specifications for supported media	95
Set minimum margins	98
Guidelines for printing on both sides of a page	99
Print specifications	99
HP ePrint and HP website specifications	99
HP ePrint specifications	99
HP website specifications	100
Environmental specifications	100
Electrical specifications	100
Acoustic emission specifications	100
Regulatory information	101
FCC statement	101
Notice to users in Korea	102
VCCI (Class B) compliance statement for users in Japan	102
Notice to users in Japan about the power cord	102
Noise emission statement for Germany	102
LED indicator statement	102
Gloss of housing of peripheral devices for Germany	103
European Union Regulatory Notice	103
Regulatory information for wireless products	104
Exposure to radio frequency radiation	104
Notice to users in Brazil	104
Notice to users in Canada	104
Notice to users in Taiwan	105
Regulatory model number	105
Environmental product stewardship program	106
Paper use	106
Plastics	106
Material safety data sheets	106
Recycling program	106
HP inkjet supplies recycling program	106
Disposal of waste equipment by users in private households in the European Union	107
Power consumption	108
Chemical Substances	108
Battery information	108
Battery disposal in Taiwan	108
Attention California users	108
RoHS notices (China only)	109
RoHS notices (Ukraine only)	109
Third-party licenses	110
HP supplies and accessories	118
Order printing supplies online	118
Supplies	118
Ink cartridges and printheads	118
HP media	119
Network setup	120
Change basic network settings	120
View and print network settings	120
Turn the wireless radio on and off	120
Change advanced network settings	120
Set link speed	121
View IP settings	121
Change IP settings	121
Configure the printer’s firewall settings	121
Creating and using firewall rules	122
Reset network settings	123
Set up the printer for wireless communication	123
Before you begin	124
Set up the printer on your wireless network	124
Set up the printer using the HP printer software (Recommended)	124
Set up the printer using WiFi Protected Setup (WPS)	124
To connect the printer using the Push Button Method	125
To connect the printer using the PIN Method	125
Set up the printer using the embedded web server (EWS)	125
Change the connection type	125
To change from an Ethernet connection to a wireless connection	126
To change from a USB connection to a wireless connection	126
To change from a wireless connection to a USB or Ethernet connection	126
Test the wireless connection	126
Guidelines for ensuring wireless network security	126
Overview of security settings	127
Add hardware addresses to a wireless router (MAC filtering)	127
Other wireless security guidelines	127
Guidelines for reducing interference on a wireless network	128
Uninstall and reinstall the HP software	128
Windows	128
Mac OS X	129
Printer management tools	130
Toolbox (Windows)	130
HP Utility (Mac OS X)	130
Embedded web server	130
About cookies	131
To open the embedded web server	131

Match case Limit results 1 per page

TIP:

For more information about troubleshooting wireless problems, go to

www.hp.com/go/wirelessprinting.

TIP:

If you are using a computer running Windows, HP provides a tool called HP

Home Network Diagnostic Utility that can help retrieve this information for some

systems. To use this tool, visit the HP Wireless Printing Center (

www.hp.com/go/

wirelessprinting), and then click

Network Diagnostic Utility

in the

Quick Links

section. (At this time, this tool might not available in all languages.)

NOTE:

After you resolve the problem, follow the instructions in

After resolving the

problems.

Basic wireless troubleshooting

Perform the following steps in the order presented.

Step 1 - Make sure the wireless (802.11) light is turned on

If the blue light near the printer's wireless button is not lit, the wireless capabilities

might not have been turned on. Press the

(Wireless) button to turn on the printer's

wireless capabilities.

NOTE:

If your printer supports Ethernet networking, make sure that an Ethernet

cable has not been connected to the printer. Connecting an Ethernet cable turns off

the printer's wireless capabilities.

Step 2 - Restart components of the wireless network

Turn off the router and the printer, and then turn them back on in this order: router first

and then the printer. If you still are unable to connect, turn off the router, printer, and

your computer. Sometimes, turning off the power and then turning it back on recovers

from a network communication issue.

Step 3 - Run the Wireless Network Test

For wireless networking issues, run the Wireless Network Test. To print a Wireless

Network Test page, press

(Wireless) button, and

(Resume) button together. If a

problem is detected, the printed test report includes recommendations that might help

solve the problem.

TIP:

: If the Wireless Network Test indicates the signal is weak, try moving the

printer closer to the wireless router.

Advanced wireless troubleshooting

If you have tried the suggestions provided in

Basic wireless troubleshooting and are

still unable to connect to your printer to the wireless network, try the following

suggestions in the order presented:

•

Step 1: Make sure your computer is connected to your network

•

Step 2: Make sure that the printer is connected to your network

•

Step 3: Check to see if the firewall software is blocking communication

•

Step 4: Make sure the printer is online and ready

Chapter 5

Solve a problem