HP Officejet Pro 8100 User Guide - Page 72

Understand the Printer Status Report - network reset

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Chapter 5 ◦ All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows. ◦ Make sure the printer is installed on the same subnet as the computers that use the printer. ◦ If the installation program cannot discover the printer, print the network configuration page and enter the IP address manually in the installation program. For more information, see Understand the network configuration page. • If you are using a computer running Windows, make sure that the network ports created in the printer driver match the printer IP address: ◦ Print the printer's network configuration page. ◦ Click Start, then click Printers or Printers and Faxes. - Or Click Start, click Control Panel, and then double-click Printers. ◦ Right-click the printer icon, click Properties, and then click the Ports tab. ◦ Select the TCP/IP port for the printer, and then click Configure Port. ◦ Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the network configuration page. If the IP addresses are different, change the IP address in the dialog box to match the address on the network configuration page. ◦ Click OK twice to save the settings and close the dialog boxes. Problems connecting to a wired network • If the Network light on the printer control panel does not turn on, make sure that all of the "General network troubleshooting" conditions are met. • Though it is not recommended that you assign the printer with a static IP address, you might resolve some installation problems (such as a conflict with a personal firewall) by doing so. To reset the printer's network settings 1. To reset the network settings, press and hold the (Cancel), (Wireless), and (Power) buttons for three seconds. 2. Press the (Resume) and (Wireless) buttons together, and then release to print the network configuration page and verify that the network settings have been reset. Understand the Printer Status Report Use the printer status report to view current printer information and ink cartridge status. Also use the printer status report to help you troubleshoot problems with the printer. The printer status report also contains a log of recent events. 68 Solve a problem

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◦
All applications, including virus protection programs, spyware protection
programs, and firewalls, are closed or disabled for computers running
Windows.
◦
Make sure the printer is installed on the same subnet as the computers that use
the printer.
◦
If the installation program cannot discover the printer, print the network
configuration page and enter the IP address manually in the installation
program. For more information, see
Understand the network configuration
page.
•
If you are using a computer running Windows, make sure that the network ports
created in the printer driver match the printer IP address:
◦
Print the printer’s network configuration page.
◦
Click
Start
, then click
Printers
or
Printers and Faxes
.
- Or -
Click
Start
, click
Control Panel
, and then double-click
Printers
.
◦
Right-click the printer icon, click
Properties
, and then click the
Ports
tab.
◦
Select the TCP/IP port for the printer, and then click
Configure Port
.
◦
Compare the IP address listed in the dialog box and make sure it matches the
IP address listed on the network configuration page. If the IP addresses are
different, change the IP address in the dialog box to match the address on the
network configuration page.
◦
Click
OK
twice to save the settings and close the dialog boxes.
Problems connecting to a wired network
•
If the
Network
light on the printer control panel does not turn on, make sure that all
of the “General network troubleshooting” conditions are met.
•
Though it is not recommended that you assign the printer with a static IP address,
you might resolve some installation problems (such as a conflict with a personal
firewall) by doing so.
To reset the printer's network settings
1.
To reset the network settings, press and hold the
(Cancel),
(Wireless), and
(Power) buttons for three seconds.
2.
Press the
(Resume) and
(Wireless) buttons together, and then release to
print the network configuration page and verify that the network settings have been
reset.
Understand the Printer Status Report
Use the printer status report to view current printer information and ink cartridge status.
Also use the printer status report to help you troubleshoot problems with the printer.
The printer status report also contains a log of recent events.
Chapter 5
68
Solve a problem