HP Officejet Pro 8500A Getting Started Guide - Page 29

The printer can send faxes but cannot receive faxes, the Dial Tone Detection Test passes

Get HP Officejet Pro 8500A - e-All-in-One Printer - A910 PDF manuals and user guides View all HP Officejet Pro 8500A manuals
Add to My Manuals
Save this manual to your list of manuals

Page 29 highlights

English The printer can send faxes but cannot receive faxes • If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the printer is set to All Rings. • If Auto Answer is set to Off, or if you subscribe to a voicemail service on the same phone line that you will use for faxing, you can only receive faxes manually. • If you have a computer dial-up modem on the same phone line with the printer, check to make sure that the software that came with your modem is not set to receive faxes automatically. • If you have an answering machine on the same phone line with the printer: --Check that the answering machine is working properly. --Make sure the printer is set to receive faxes automatically. --Make sure the Rings to Answer setting is set to a greater number of rings than the answering machine. --Disconnect the answering machine and then try receiving a fax. --Record a message that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording your message. Leave at least 5 seconds of silence at the end of the voice message. • Other equipment that uses the same phone line might be causing the fax test to fail. You can disconnect all the other devices and run the test again. If the Dial Tone Detection Test passes, then one or more of the other equipment is causing problems. Try adding them back one at a time and rerunning the test each time until you identify which piece of equipment is causing the problem. Solve setup problems 27

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
Solve setup problems
27
English
The printer can send faxes but cannot receive faxes
•
If you are not using a distinctive ring
service, check to make sure that the
Distinctive Ring feature on the printer
is set to All Rings.
•
If Auto Answer is set to Off, or if you
subscribe to a voicemail service on the
same phone line that you will use for
faxing, you can only receive faxes
manually.
•
If you have a computer dial-up modem
on the same phone line with the
printer, check to make sure that the
software that came with your modem
is not set to receive faxes
automatically.
•
If you have an answering machine on
the same phone line with the printer:
-
Check that the answering machine is
working properly.
-
Make sure the printer is set to receive
faxes automatically.
-
Make sure the Rings to Answer setting
is set to a greater number of rings than
the answering machine.
-
Disconnect the answering machine
and then try receiving a fax.
-
Record a message that is
approximately 10 seconds in duration.
Speak slowly and at a low volume
when recording your message. Leave
at least 5 seconds of silence at the
end of the voice message.
•
Other equipment that uses the same
phone line might be causing the fax
test to fail. You can disconnect all the
other devices and run the test again. If
the Dial Tone Detection Test passes,
then one or more of the other
equipment is causing problems. Try
adding them back one at a time and
rerunning the test each time until you
identify which piece of equipment is
causing the problem.