HP R80xi HP OfficeJet R Series All-in-One - (English) Customer Care Guide
HP R80xi - Officejet Color Inkjet Manual
UPC - 088698680193
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- HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 1
contents Customer Care Guide HP OfficeJet R Series - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 2
The Hewlett-Packard Company shall not be liable for incidental or consequential damages in connection with, or arising out of the furnishing, performance, or use of this document and the program material which it describes. Note: Regulatory information can be found in Chapter 6 of the HP OfficeJet - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 3
How to Clean Cartridges 3-4 Front-Panel Messages 3-5 On-Screen Messages 3-6 Additional Troubleshooting Tips 3-7 Chapter 4 - Adding and Removing Software Programs Removing Software 4-1 General Information 4-1 Removing HP OfficeJet R Series Software 4-1 Reinstalling Software 4-2 Installing the - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 4
5-2 Returning Your HP OfficeJet for Service 5-2 Chapter 6 - Technical Information System Requirements 6-1 Hewlett-Packard Software Solution 6-1 Adobe PhotoDeluxe Business Edition 6-1 Print Specifications 6-2 Print Speed and Resolution 6-2 Print Margins 6-2 Scan Specifications 6-2 Copy - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 5
Product Tour The tour gives you a brief introduction to the product and its capabilities. You can run the tour from either the HP OfficeJet R Series folder or Toolbox. You will need the CD-ROM. For more information, see the HP OfficeJet R Series Setup Guide. HP OfficeJet R Series Customer Care - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 6
HP Scanning Coach The HP OfficeJet Scanning Coach is an online guide that "coaches" you through your first scan. When you start a scan, the Scanning Coach appears with step-by-step instructions to help you complete your first scan successfully. The Scanning Coach also gives you: x Hints and tips for - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 7
provides general information about your HP OfficeJet. It contains sections for printing, scanning and copying procedures. The Welcome and Services tabs provide basic support and operation information. The toolbox also includes a Troubleshooting tab. When problems occur, look for a description of - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 8
After you install your software, you can access the Read about ECP and Readme files from either the HP OfficeJet R Series CD-ROM or the HP OfficeJet R Series program folder Internet Help If you have Internet access, you can get help from the HP Web site at: http://www.hp.com/go/all-in-one This Web - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 9
chapter explains how to get support for your HP OfficeJet R Series and the software programs included with it. Get Help from HP If you are unable to find the answer you need in the printed or online documentation, you can contact one of the HP support services listed in the following pages. Some - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 10
on, that the specified inkjet print cartridges are installed correctly, and that the recommended paper is properly loaded in the IN tray. 2 Review the HP OfficeJet R Series Setup Guide and Chapter 3, "Troubleshooting and Maintaining Your HP OfficeJet," in this guide. 3 Try resetting the unit by - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 11
problem in detail. 6 Call HP Customer Support. Be near your HP OfficeJet when you call. Prepare Your HP OfficeJet for Shipment If after contacting HP Customer Support you are requested to send your HP OfficeJet in for service, do the following: 1 Turn on the HP OfficeJet. 2 Open the print-cartridge - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 12
request a replacement package set from HP Customer Support. Shipping damage caused by improper packaging is not covered under the warranty. 8 Include the following items in the box: x A brief description of symptoms for service personnel (samples of print quality problems are helpful). x A copy of - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 13
+ 44-131-451-6887 Int + 44-131-451-6888 You can also get help by visiting Adobe's Web site at: http://www.adobe.com For support information on other programs, insert the HP OfficeJet installation CD-ROM into your computer's CD-ROM drive and click the name of the program you need help with - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 14
2-8 Support Services - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 15
on) slows down copying and scanning performance by as much as half a minute! This is because the scanner is actually processing the smudges on the glass. Keep the glass clean. WARNING Turn off the HP OfficeJet and unplug the power cord before cleaning. Even though the HP OfficeJet is off, power is - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 16
paper jams in the rear of the HP OfficeJet, follow these steps: 1 Turn the knob on the rear access door 1/4-turn counter clockwise to the unlocked position, which releases the door. 2 Remove the door, and pull the jammed paper out of the unit. 3-2 Troubleshooting and Maintaining Your HP OfficeJet - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 17
again. How to Use the Self-Test Page The self-test page lets you know whether the HP OfficeJet is operating properly. It lists current, default front-panel settings, and tells whether the ADF is (that is, plain paper, HP Premium Inkjet Paper, and so on). HP OfficeJet R Series Customer Care Guide 3-3 - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 18
clean cartridges unnecessarily. This wastes ink and shortens the life of your print cartridges. To clean the cartridges: 1 Press Menu until "Clean Cartridges" appears you clean the cartridges, replace the one, black or color, that is affected. 3-4 Troubleshooting and Maintaining Your HP OfficeJet - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 19
HP OfficeJet R Series Toolbox. Click the Services tab, and select Test product communication. Try to print or scan again. If the problem persists, one of the programs the HP OfficeJet uses during scanning may not be installed or may already be running. Make sure the print cartridges are installed - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 20
and then on again. Scanner system failure. The scanner bulb is becoming too dim to work properly, or the unit needs servicing. Turn the power off and then on again. If the message continues and the light does not come on, your HP OfficeJet needs to be serviced. See "HP Customer Support" in Chapter - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 21
is already running. Unable to start HP PrecisionScan. Your scan has been cancelled due to communication problems. What You Should Do If you are installing on Windows NT 4.0, you need to have Service Pack 3 or higher. (The service pack number is displayed when you first start your computer - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 22
sure your HP OfficeJet is selected as the current or default printer. On the Windows taskbar, click Start, point to Settings, and then choose Printers. Right-click the HP OfficeJet R Series icon, and choose Set as Default. I hear a loud noise, and the message "Cartridge carriage blocked" appears on - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 23
on this). x If you still have problems, scan the original to a file and attach the file to an e-mail message. Note that if you recently installed Microsoft Office 2000, you may need to restart your default email program. Progress Monitor bar stalls at 100%. Turn HP OfficeJet off and then on again - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 24
2000 from within HP PrecisionScan. If you choose to scan from within an Office 2000 program, go to its Insert menu, choose Picture, and then choose From Scanner. For more information on this scanning method, see Microsoft's documentation. 3-10 Troubleshooting and Maintaining Your HP OfficeJet - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 25
the files are deleted. Removing HP OfficeJet R Series Software Use the Add/Remove Programs feature to remove the HP OfficeJet R Series product software (printing and scanning software) and HP partner programs such as Adobe PhotoDeluxe Business Edition. 1 On the Windows taskbar, click Start, point - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 26
section for specific instructions on properly removing the HP OfficeJet R Series software. To reinstall the HP OfficeJet R Series software, see "" in the HP OfficeJet R Series Setup Guide. Installing the Office 97 Utility If you install Office 97 after installing your HP OfficeJet software, you must - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 27
Hewlett-Packard Limited Warranty 5 HP OfficeJet Duration of Limited Warranty (Hardware): 1 Year Duration of Limited Warranty (Software): 90 Days Duration of Limited Warranty (Print Cartridges): 90 Days To review a complete copy of your warranty, see "View Warranty Information" in your HP OfficeJet - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 28
may also be obtained by calling HP at 1-800-446-0522. Returning Your HP OfficeJet for Service Before returning your HP OfficeJet for service, you must call HP Customer Support. See Chapter 2, "Support Services," for steps to take before calling Customer Support. 5-2 Hewlett-Packard Limited Warranty - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 29
System Requirements Hewlett-Packard Software Solution Minimum Recommended Processor Windows 95/98 Windows NT 4.0 Pentium-90 Pentium-133 Pentium-166 Pentium-166 RAM Windows 95/98 32 MB Windows NT 4.0 with Service Pack 3 or later 32 MB 32 MB 64 MB Disk Space Needed for Installation 70 MB - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 30
.125 in. (3.2 mm) .125 in. (3.2 mm) Banners (8.5 x 11 in.) 0.00 in. (0.0 mm) 0.00 in. (0.0 mm) .25 in. (6.4 mm) .25 in. (6.4 mm) Scan Specifications Scan specifications may vary according to the complexity of the document. Resolution Colors Interface 600 x 2400 dpi, up to 9600 dpi enhanced (600 - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 31
) .37 in. (9.40 mm) .37 in. (9.40 mm) 2 on 1 .38 in. (9.65 mm) .38 in. (9.65 mm) .39 in. (9.91 mm) .39 in. (9.91 mm) HP OfficeJet R Series Customer Care Guide 6-3 - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 32
is affected by the type of paper and the amount of ink you are using. HP recommends emptying the OUT tray frequently. Paper Sizes U.S. Letter U.S. 16 - 24 lbs. Quantity 30 30 * Supports plain paper and most HP special papers. Does not support photo papers, transparencies, envelopes or labels. - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 33
order replaceable parts, call HP Direct for more information. Outside the U.S., call your local authorized HP dealer. Supplies/Accessories Inkjet Print Cartridges HP Black Print Cartridge HP Color Print Cartridge HP Reorder Number C51645A or C51645G C1823A, C1823D, or C1823G HP OfficeJet R Series - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 34
-TV Interference Problems. This booklet is available from the US Government Printing Office, Washington DC, 20402. Stock No. 004-000-00345-4. CAUTION: Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by the Hewlett-Packard Company, may - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 35
Hewlett-Packard Company, 16399 West Bernardo Drive, San Diego, California 92127-1899, USA. declares, that the product Product Names: Model Number(s): Product Options: OfficeJet R40 and R65 series C668xA, where x=0,1,2,3,4,7,8 or 9 C669yA, where y=2,3 or 4 OfficeJet R65 Series includes ADF HP part - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 36
VCCI-2 printer will insert 6-8 Technical Information - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 37
help faxed to you 2-2 online 1-3 product tour 1-1 Scanning Coach 1-2 support services 2-1 toolbox 1-3 HP Customer Support 2-2 HP Distribution Center 2-2 HP FIRST 2-2 I installing HP software 4-2 index Office 97 patch 4-2 Internet 2-1 J jammed paper 3-2 M maintenance cleaning cartridges 3-4 cleaning - HP R80xi | HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 38
S scan specifications 6-2 Scanning Coach 1-2 self-test page 3-3 service before you call 2-2, 5-2 express warranty 5-1 HP Customer Support 2-2 returning HP OfficeJet 2-2, 5-2 support 2-1 telephone numbers 2-4, 2-5 shipping HP OfficeJet 2-3 software adding and removing 4-1 installing HP 4-2 installing
contents
Customer Care Guide
HP OfficeJet R Series