HP R80xi HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 12

7 If available, pack the HP OfficeJet for shipment using the original packing materials. NOTE If you do not have the original packaging materials, you can request a replacement package set from HP Customer Support. Shipping damage caused by improper packaging is not covered under the warranty. 8 Include the following items in the box: x A brief description of symptoms for service personnel (samples of print quality problems are helpful). x A copy of the sales slip or other proof of purchase to establish the warranty coverage period. x Your name, address, and a phone number where you can be reached during the day. Calling in the U.S. During Warranty Call (208) 323-2551 Monday through Friday from 6:00 A.M. to 10:00 P.M. Mountain Standard Time (MST) and Saturdays from 9:00 A.M. to 4:00 P.M. MST. This service is free during the warranty period; however, your standard long-distance phone charges still apply. Calling in the U.S. Post-Warranty If your product is not under warranty, you can call (800) 999-1148. A percall, out-of-warranty support fee will be charged to your credit card. You can also call (900) 555-1500 ($2.50 per minute) from 6:00 A.M. to 10:00 P.M. MST and Saturdays from 9:00 A.M. to 4:00 P.M. MST. Charges begin only when you are connected with a support technician. (Prices and hours are subject to change without notice.) 2-4 Support Services