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HP R80xi HP OfficeJet R Series All-in-One - (English) Customer Care Guide - Page 9

Support Services - officejet driver

UPC - 088698680193

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Support Services 2 This chapter explains how to get support for your HP OfficeJet R Series and the software programs included with it. Get Help from HP If you are unable to find the answer you need in the printed or online documentation, you can contact one of the HP support services listed in the following pages. Some support services are available only in the U.S. and Canada, while others are available in many countries worldwide. If a support service number is not listed for your country, contact your nearest authorized HP dealer for help. Online Services Internet If you have Internet access, you can get help from the HP Web site at: http://www.hp.com/go/all-in-one Here you can find updated drivers, user forums, the latest product information, answers to frequently asked questions, and productivity tips and solutions to help you get the most from your HP OfficeJet. HP OfficeJet R Series Customer Care Guide 2-1

Section	Page
Customer Care Guide	1
HPOfficeJet R Series	1
Chapter 1 — Getting Help	3
Chapter 2 — Support Services	3
Chapter 3 — Troubleshooting and Maintaining Your HPOfficeJet	3
Chapter 4 — Adding and Removing Software Programs	3
Chapter 5 — Hewlett-Packard Limited Warranty	4
Chapter 6 — Technical Information	4
Getting Help	5
1	5
HPMultimedia Product Tour	5
HPScanning Coach	6
Online Help	7
HPOfficeJet R Series Toolbox	7
HP OfficeJet Help	8
HPPrecisionScan Help	8
Read about ECP and Readme Files	8
Internet Help	8
Adobe PhotoDeluxe Business Edition Help	8
Support Services	9
2	9
Get Help from HP	9
Online Services	9
Internet	9
HP Distribution Center	10
HPFIRST	10
HP Customer Support	10
1 Make sure that the unit is plugged in and powered on, that the specified inkjet print cartridge...	10
2 Review the HP OfficeJet R Series Setup Guide and Chapter 3, “Troubleshooting and Maintaining Yo...	10
3 Try resetting the unit by powering it off and then on again, using the white button located on ...	10
4 Call the HPFIRST toll-free number or check the HP Web site at http://www.hp.com/go/all-in-one ...	10
5 If you are still experiencing problems and need to speak with an HPCustomer Support Representa...	10
6 Call HPCustomer Support. Be near your HPOfficeJet when you call.	11
Prepare Your HPOfficeJet for Shipment	11
1 Turn on the HPOfficeJet.	11
2 Open the print-cartridge access door.	11
3 Remove both print cartridges, and leave the print-cartridge latches flipped back.	11
4 Place the print cartridges in an airtight bag so they will not dry out, and put them aside (do ...	11
5 Turn off the HPOfficeJet. You will see the message “Shutting Down” on the front-panel display.	11
6 Close the print-cartridge access door.	11
7 If available, pack the HPOfficeJet for shipment using the original packing materials.	12
8 Include the following items in the box:	12
Calling in the U.S. During Warranty	12
Calling in the U.S. Post-Warranty	12
Calling Elsewhere in the World	13
Troubleshooting and Maintaining Your HPOfficeJet	15
3	15
Cleaning the Exterior Case	15
Cleaning the Glass	15
1 Turn off the HPOfficeJet, unplug the power cord, and raise the lid.	15
2 Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive glass cleaner.	15
3 Dry the glass with a chamois or cellulose sponge to prevent spotting.	15
How to Clear a Paper Jam in the ADF	16
1 Remove your originals from the ADF.	16
2 Lift the lid, and clear the paper path.	16
3 Lower the lid, and replace your originals in the ADF.	16
4 Press Select/Resume on the front panel to continue.	16
How to Clear a Paper Jam in the Main Unit	16
Paper Jam with Front-Panel Message	16
1 Slide the IN tray out, remove any wrinkled and torn paper from the IN tray, remove any paper co...	16
2 Turn the HPOfficeJet off and then on again.	16
3 Process your job again.	16
Paper Jams in the Back of the Unit	16
1 Turn the knob on the rear access door 1/4-turn counter clockwise to the unlocked position, whic...	16
2 Remove the door, and pull the jammed paper out of the unit.	16
3 Replace the door in the back of the unit, and turn the knob clockwise to the locked position.	17
4 Turn the HPOfficeJet off and then on again.	17
5 Process your job again.	17
How to Use the Self-Test Page	17
1 Press Menu until “Self-Test Page” appears on the display.	17
2 Press Select/Resume.	17
How to Clean Cartridges	18
1 Press Menu until “Clean Cartridges” appears on the display.	18
2 Press Select/Resume.	18
Front-Panel Messages (Continued)	19
On-Screen Messages (Continued)	20
Additional Troubleshooting Tips (Continued)	21
Adding and Removing Software Programs	25
4	25
Removing Software	25
General Information	25
Removing HPOfficeJet R Series Software	25
1 On the Windows taskbar, click Start, point to Settings, and then choose Control Panel.	25
2 In Control Panel, double-click the Add/Remove Programs icon.	25
3 In the Add/Remove Programs Properties dialog box, click the name of the program you want to uni...	25
4 Follow the directions on the screen until the Add/Remove program finishes.	25
5 In the Add/Remove Programs Properties dialog box, click OK to close the dialog box.	25
6 Restart Windows.	25
Reinstalling Software	26
Installing the Office 97 Utility	26
1 Insert the HPOfficeJet R Series CD-ROM into your computer’s CD- ROM drive.	26
2 If the HPOfficeJet R Series software installation menu appears, click Quit.	26
3 On the Windows taskbar, click Start, point to Programs, and then choose Windows Explorer.	26
4 Navigate to your CD-ROM drive, open the Utilities folder, and then open the HPScanPicture Offi...	26
5 Double-click Setup.exe.	26
6 In the InstallShield dialog box, click Yes to install the Office 97 patch.	26
7 When the installation is complete, click OK.	26
8 Restart your computer.	26
Hewlett-Packard Limited Warranty	27
5	27
HP Year 2000 (Y2K) Warranty	27
For Consumer Products Distributed Through Resellers	27
Warranty Service	27
Express Service	27
Warranty Upgrades	28
Returning Your HPOfficeJet for Service	28
Technical Information	29
6	29
System Requirements	29
Hewlett-Packard Software Solution	29
Adobe PhotoDeluxe Business Edition	29
Print Specifications	30
Print Speed and Resolution	30
Mono	30
600 x 600	30
3.8	30
Color	30
600 x 600	30
1.0	30
Mono	30
600 x 300	30
5.0	30
Color	30
600 x 300	30
2.5	30
Mono	30
300 x 600	30
10.0	30
Color	30
300 x 300	30
6.0	30
Print Margins	30
.04 in. (1.0 mm)	30
.46 in. (11.7 mm)	30
.25 in. (6.4 mm)	30
.25 in. (6.4 mm)	30
.04 in. (1.0 mm)	30
.46 in. (11.7 mm)	30
.25 in. (6.4 mm)	30
.25 in. (6.4 mm)	30
.04 in. (1.0 mm)	30
.46 in. (11.7 mm)	30
.125 in. (3.2 mm)	30
.125 in. (3.2 mm)	30
.125 in. (3.2 mm)	30
.125 in. (3.2 mm)	30
.04 in. (1.0 mm)	30
.46 in. (11.7 mm)	30
.04 in. (1.0 mm)	30
.46 in. (11.7 mm)	30
.125 in. (3.2 mm)	30
.125 in. (3.2 mm)	30
0.00 in. (0.0 mm)	30
0.00 in. (0.0 mm)	30
.25 in. (6.4 mm)	30
.25 in. (6.4 mm)	30
Scan Specifications	30
Copy Specifications	31
Copy Speed and Resolution	31
Text Color	31
Text Color	31
Copy Margins	31
.04 in. (1.0 mm)	31
.46 in. (11.7 mm)	31
.25 in. (6.4 mm)	31
.25 in. (6.4 mm)	31
.46 in. (11.7 mm)	31
.46 in. (11.7 mm)	31
.38 in. (9.65 mm)	31
.38 in. (9.65 mm)	31
.38 in. (9.65 mm)	31
.38 in. (9.65 mm)	31
1.05 in. (26.67 mm)	31
1.05 in. (26.67 mm)	31
.04 in. (1.0 mm)	31
.46 in. (11.7 mm)	31
.125 in. (3.2 mm)	31
.125 in. (3.2 mm)	31
.04 in. (1.0 mm)	31
.46 in. (11.7 mm)	31
.37 in. (9.40 mm)	31
.37 in. (9.40 mm)	31
.38 in. (9.65 mm)	31
.38 in. (9.65 mm)	31
.39 in. (9.91 mm)	31
.39 in. (9.91 mm)	31
Paper Specifications	32
Paper-Tray Capacities	32
Paper Sizes	32
Automatic Document Feeder	32
16 - 24 lbs.	32
30	32
16 - 24 lbs.	32
30	32
Power Specifications	33
Environmental Specifications	33
Physical Specifications	33
Ordering Accessories and Supplies	33
Regulatory Notices	34
Declaration of Conformity	35
A	37
C	37
D	37
E	37
F	37
G	37
H	37
I	37
J	37
M	37
N	37
O	37
P	37
R	38
S	38
T	38
U	38