HP Surestore 15 Slot with DLT7000 HP SureStore DLT Tape Library Models 4115w/4
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- HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 1
HP SureStore DLT Tape Library User's Guide Models 4115w/4215w, 7115w/7215w Part Number C5173-90000 Edition 4 September 1998 Printed in United States © Copyright 1998 Hewlett-Packard Company - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 2
this material. See Appendix B for important safety and regulatory information. Printing History New editions of this manual incorporate all material updated since the previous edition. The manual printing date and part number indicate the current edition. The printing date changes when a new edition - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 3
In This Book This book is a guide for setting up and operating your tape library. It is organized as follows: tape drive. Appendix A Ordering supplies and accessories; locating HP sales and support offices. Appendix B Safety and regulatory information. Appendix C TapeAlert messages. Glossary - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 4
NOTE CAUTION WARNING Typographical Conventions This manual uses the following typographical conventions: Font Used for Italics Document titles and statements that need to be product is used improperly, and that more detailed information is given in the installation and/or user manuals. iv - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 5
Table of Contents Contents 1. Installing the Tape Library Installation Overview 1-2 Step 1: Choose a Location 1-3 Step 2: Unpack the Library 1-4 Required Components 1-4 Additional Components Provided 1-5 Tape Library Rear Panel 1-6 Step 3: Install the Host SCSI Card(s 1-7 Step 4: Mount the - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 6
Contents Choosing Tape Cartridges 2-3 Labeling Tape Cartridges 2-4 Labeling Bulk Load Magazines 2-5 Drive Cleaning Messages 2-6 Write-Protecting Tape Cartridges 2-8 Maintaining Tape Cartridges 2-9 3. Operating the Library Overview 3-2 Operating the Control Panel 3-3 Understanding Display - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 7
Internal Test 3-33 Using Online Drive Replacement 3-37 Troubleshooting 3-39 A. Supplies and Customer Support Overview A-2 Supplies and Accessories A-3 Hewlett-Packard Customer Support A-6 HP FIRST/QUICK FAX Faxback Services A-6 Asia-Pacific A-7 Europe A-8 North and South America (includes - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 8
Contents North and South America (includes Canada A-10 European Customer Support Centers A-10 Asia-Pacific A-11 Elsewhere A-11 Telephone Support After Warranty A-12 Before Calling A-12 US and Canada A-12 Europe A-12 Elsewhere A-12 HP Reseller Locator Numbers A-12 B. Safety and Regulatory - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 9
Table of Contents Contents C. TapeAlert Messages Overview C-2 TapeAlert Messages and Descriptions C-3 ix - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 10
Contents x - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 11
Table of Figures Figures Figure 1-1. Rear Panel Features 1-6 Figure 1-2. Rackmounting Components 1-9 Figure 1-3. Rack Slides 1-10 Figure 1-4. Front Mounting Bracket 1-11 Figure 1-5. Rear Mounting Bracket 1-11 Figure 1-6. Clip Nuts (Front Rails 1-12 Figure 1-7. Clip Nuts (Back Rails 1-13 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 12
Figures Figure 3-3. Opening the Front Access Door 3-17 Figure 3-4. Loading Tape Cartridges into the Magazine 3-17 Figure 3-5. Inserting Magazines 3-18 Figure 3-6. Opening the Front Access Door 3-20 Figure 3-7. Removing Magazines 3-20 xii - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 13
1-21 Table 1-6. Tape Library with Other Peripherals 1-22 Table 2-1. Supported Tape Types 2-3 Table 2-2. Drive Cleaning Messages 2-7 Table 2-3. Tape Information Logs 3-29 Table 3-6. Internal Tests 3-34 Table 3-7. Troubleshooting Table 3-39 Table A-1. Basic Supplies and Accessories A-3 Table - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 14
Tables xiv - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 15
Installation 1 Installing the Tape Library 1-1 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 16
NOTE NOTE Installing the Tape Library Installation Overview Installation Overview Before you install the tape library: • Make sure you have the components listed in Table 1-2 on page 1-4. • Become familiar with the back of the tape library, as shown in "Tape Library Rear Panel" on page 1-4. To - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 17
can damage tapes and tape drives. Adequate clearance Standalone configuration - free standing or against a wall/desk: Back 56 cm (22 in.) for cooling and service. Front 86 cm (34 in.) for operator access. Sides 56 cm (22 in.) for removal of the external cover. If less space is allowed - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 18
two-drive libraries. Included with library. Included with rackmount libraries. Five tapes are included with library. One cleaning tape is included with library. Contact your service representative if you are missing any components. 1-4 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 19
Live Trial Backup Software Tape Data Sheet Bar Code Labels Printed user's manual in English. Online user's manual with video clips. Includes TapeAssure/TapeAlert, as well as other diagnostic utilities. Also includes the User's Guide on CD-ROM, translated into French, Italian, German, Spanish, and - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 20
Figure 1-1 Installing the Tape Library Step 2: Unpack the Library Tape Library Rear Panel Rear Panel Features The following list identifies the numbered components in Figure 1-1: 1 Bus 1 SCSI ports 2 SCSI interface mode switch 3 Bus 2 SCSI ports 4 Power port 5 SCSI bus indicator label 6 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 21
Card(s) Step 3: Install the Host SCSI Card(s) Install the single-ended or differential SCSI card into the host computer system. Refer to the host user manual and the SCSI card installation instructions for information on installing and configuring SCSI cards. 1-7 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 22
Installing the Tape Library Step 4: Mount the Library in a Rack (optional) WARNING Step 4: Mount the Library in a Rack (optional) For stand-alone installations, go to "Step 5: Set the SCSI Interface Mode Switch" on page 1-20. The rack slides can be adjusted to fit any standard rack with a depth of - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 23
Installation Figure 1-2 Installing the Tape Library Step 4: Mount the Library in a Rack (optional) Tools and Components Tools: Phillips screwdriver (included in kit) 1/2 inch open-ended wrench Kit Hardware (parts are labeled for easy identification): 1. rack slides (1 pair) 2. bezel spacers - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 24
WARNING Figure 1-3 Installing the Tape Library Step 4: Mount the Library in a Rack (optional) Mounting the Library To mount the tape library in a rack, you must: • First, attach the front and back mounting brackets to the rack slides. • Next, attach the rack slides to the rack. • Finally, attach - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 25
Installation Figure 1-4 Installing the Tape Library Step 4: Mount the Library in a Rack (optional) 3. Attach the front mounting brackets to the front end of each slide using two 8-32 x 3/8 pan-slotted phillips screws and two 8-32 keps nuts. Tighten the screws. Front Mounting Bracket Figure 1-5 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 26
Figure 1-6 Installing the Tape Library Step 4: Mount the Library in a Rack (optional) Attach the Rack Slides to the Rack 1. Line up the template with an existing product in the rack. Attach clip nuts to each front rail in the locations indicated on the template. Clip Nuts (Front Rails) NOTE Do - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 27
NOTE Figure 1-7 Installing the Tape Library Step 4: Mount the Library in a Rack (optional) 2. Attach two clip nuts to each of the back rails so that the slides will be level when attached to the rails. Count the holes on the front and back rails to ensure the slides will be level. Clip Nuts (Back - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 28
Installing the Tape Library Step 4: Mount the Library in a Rack (optional) Figure 1-8 3. Attach the front bracket: a. Return the slides to their compressed position. b. Attach the front slide mounting bracket to the lower two clip nuts on the front rails using two 10-32 x 5/8 pan slotted phlp - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 29
Installation Installing the Tape Library Step 4: Mount the Library in a Rack (optional) Figure 1-9 4. Attach the rear bracket: a. Adjust the rear mounting brackets to fit lengthwise in the rack. b. Attach the rear slide mounting bracket to the rear clip nuts using two 10-32 x 5/8 pan slotted phlp - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 30
Figure 1-10 Installing the Tape Library Step 4: Mount the Library in a Rack (optional) 6. Connect the two bezel spacers to the front rails using two 10-32 x 5/8 pan slotted phlp screws. The screws attach to the two clip nuts on the front rails above the slides. Bezel Spacers 1-16 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 31
Figure 1-11 Installing the Tape Library Step 4: Mount the Library in a Rack (optional) Place the Library in the Rack 1. Attach the cable strain relief bracket to the library rear panel below the SCSI connectors using one 6-32 x 3/8 pan phlp, with internal lockwasher screw. Strain Relief Bracket - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 32
Figure 1-12 Installing the Tape Library Step 4: Mount the Library in a Rack (optional) 5. Attach the library to each slide using three 8-32 x 3/8 pan-slotted phillips screws. Library on Slides Figure 1-13 6. Remove the installation handles by removing two screws on each handle. Keep the screws - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 33
Figure 1-14 Installing the Tape Library Step 4: Mount the Library in a Rack (optional) 7. Release the slide latch springs, then push the tape library into the rack. 8. Open the front access door using the key, and secure the library to the rack through the rectangular holes in the door using two 10 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 34
Installing the Tape Library Step 5: Set the SCSI Interface Mode Switch Figure 1-15 Step 5: Set the SCSI Interface Mode Switch Do not connect any cables yet. The SCSI interface mode switch, shown below, is on the rear panel between the bus 1 and bus 2 SCSI ports. SCSI Interface Mode Switch (Example - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 35
Installation Installing the Tape Library Step 5: Set the SCSI Interface Mode Switch Table 1-5 The following table shows connection options when there are no other peripherals. Tape Library as the Only Peripheral Configuration One-Drive Tape Library Cabling Single-ended SCSI connection Mode - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 36
Installing the Tape Library Step 5: Set the SCSI Interface Mode Switch Table 1-6 The following table shows connection options when there are other peripherals. Tape Library with Other Peripherals Configuration One-Drive Tape Library: Library on its own bus Maximum performance Cabling Single- - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 37
Installing the Tape Library Step 6: Connect Library to Host Installation CAUTION Step 6: Connect Library to Host Do not turn on the host system or library yet! 1. Properly shut down all peripheral devices connected to the host computer. If the host computer is connected to a network, be sure to - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 38
Installing the Tape Library Step 6: Connect Library to Host c. Route the SCSI cable(s) and the power cord through the cable strain relief bracket. d. Slide the strain relief clamp back onto the bracket. e. Attach a cable tie (included in the rack mount kit) to the SCSI and power cables about eight - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 39
Figure 1-17 Installing the Tape Library Step 6: Connect Library to Host 3. Use the key to open the front access door. Remove the two screws that secure the library to the rack. Front Access Door Installation 4. Slide the library out of the rack so that it is in the fully extended position. 1-25 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 40
Figure 1-18 Installing the Tape Library Step 6: Connect Library to Host 5. Gently pull the SCSI and power cables back toward the rear of the rack. Use a cable tie to secure them to the rail at the back of the rack. The cable tie should be at about the same height as the top of the library. 6. - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 41
"Troubleshooting" on page 3-38 for troubleshooting procedures. 3. Turn on other peripherals (if any). 4. Turn on the host system. Install Backup Software Follow the instructions the latest list of backup packages that support TapeAlert, refer to HP's World Wide Web site (http://www.hp.com/go/tape). - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 42
the drives are full, empty them before shipping the library. (For instructions, refer to the software documentation your host system uses to manage the data loss and/or indeterminate bus states. (Check your host system manuals for information about checking the SCSI bus status.) If your computer is - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 43
the slides. (The handles and hardware for reattaching them should have been saved with the original shipping materials. If they are missing, call your service representative to order replacement handles.) d. Remove the three 8-32 screws on each side of the library that secure the library to the rack - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 44
Installing the Tape Library Moving or Shipping the Library 1-30 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 45
Using Tapes 2 Using Tape Cartridges 2-1 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 46
NOTE Using Tape Cartridges Tape Cartridge Overview Tape Cartridge Overview The tape cartridges you use in the tape drive are an integral part of the storage process. This chapter explains how to: • Choose a tape cartridge. • Label tape cartridges with bar code labels. • Label bulk load magazines. • - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 47
2-1 NOTE Using Tape Cartridges Choosing Tape Cartridges Choosing Tape Cartridges Two types of compatible digital linear tape cartridges are available: Supported Tape Types Cartridge Type Available Densities HP DLTtape IV Data Cartridge HP DLTtape III XT Data Cartridge 20 GBytes uncompressed - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 48
Using Tape Cartridges Labeling Tape Cartridges NOTE Figure 2-1 Labeling Tape Cartridges Make it a practice to use bar code labels on your tape cartridges. Your host software may need to keep track of the following information and the associated bar code: • date of format or initialization • - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 49
Using Tape Cartridges Labeling Bulk Load Magazines Figure 2-2 Labeling Bulk Load Magazines Bulk load magazines can be labeled in a manner similar to tape cartridges. To label bulk load magazines: 1. Clean the magazine surface with isopropyl alcohol (optional, but recommended). 2. Remove the - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 50
of the cleaning cartridge can cause unnecessary wear on the drive head. • After 20 cleaning cycles, the cleaning cartridge must be replaced. For drive cleaning instructions, refer to "Cleaning the Library Tape Drives" on page 3-23. 2-6 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 51
be read, back up data from the damaged cartridge to another tape cartridge and discard the damaged one. • If the tape cannot be read, call service. Using Tape Cartridges 2-7 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 52
Using Tape Cartridges Write-Protecting Tape Cartridges Figure 2-3 Write-Protecting Tape Cartridges The use of the write protect switch ensures data safety for files that have been previously written to the tape and prevents any additional files from being written to the tape. To change the write- - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 53
Table 2-3 Using Tape Cartridges Maintaining Tape Cartridges Maintaining Tape Cartridges Tape Cartridge Maintenance DO NOT: DO: • Expose cartridges to magnetic fields. • Leave cartridges in the tape drive when library power is off. • Expose cartridges to extreme temperatures or extreme humidity. - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 54
Using Tape Cartridges Maintaining Tape Cartridges 2-10 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 55
Library Operation 3 Operating the Library 3-1 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 56
Configuration Options" on page 3-25 • "Retrieving Performance Information" on page 3-28 • "Running an Internal Test" on page 3-32 • "Using Online Drive Replacement" on page 3-36 • "Troubleshooting" on page 3-38 3-2 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 57
Figure 3-1 Operating the Library Operating the Control Panel Operating the Control Panel Tape Library Control Panel Library Operation 1. Selection buttons allows you to perform the following operations: • CANCEL cancels the current operation or option. • PREV scrolls the display options backward - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 58
Operating the Library Understanding Display Window Messages Understanding Display Window Messages The display window displays drive status indicators and menu options. Drive Status The following figure shows the drive status indicators displayed when the library is in the "ready" state. In this - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 59
Library Operation Operating the Library Understanding Display Window Messages Activity Indicators The activity light flashes during the following operations: Information is being written to the tape in the drive. Information is being read to the tape in the drive. The tape in the drive is being - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 60
Operating the Library Understanding Display Window Messages Control Panel Options Press PREV or NEXT while the library is in the "ready" state to display first-level options. Access second-level options from ADMIN * (second level options require a password; see "Entering the Administration Menu - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 61
Second Level Options Operating the Library Understanding Display Window Messages INFO * Displays performance information stored in the library. TEST * Runs internal library tests. CONFIG * Customizes the way the library functions. CLEAN DRIVES * Displays the drive numbers you wish to clean. - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 62
Figure 3-2 Operating the Library Understanding Display Window Messages Control Panel Menu Tree Control Panel Menu Options 3-8 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 63
Library Operation Operating the Library Entering the Administration Menu Password Entering the Administration Menu Password 1 2 → ADMIN * → CONFIG * A numeric password is required to access options beneath ADMIN* menu of the library (see Figure 3-2 on page 3-8). A three-part default password of 000 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 64
the password to so that only authorized persons can access the library and change operation settings. Do not forget the password. Only a service representative can reset the password to the factory setting. To set a new password: 1. Follow the steps on "Entering the Administration Menu Password - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 65
2 ID (two-drive models only) 4 Bus 2 If you are already using any of these IDs for your computer or another SCSI peripheral device, follow the instructions in "Setting SCSI IDs" on page 3-12. To view the current SCSI address settings, see "Viewing Current SCSI Address Settings" on page 3-14. 3-11 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 66
Table 3-2 Operating the Library Setting and Viewing SCSI IDs Setting SCSI IDs 1 2 → ADMIN * → SCSI IDs * → SET IDs * A SCSI ID is required for the robotics controller and each drive. The default IDs are shown in Table 3-1 on page 3-11. The following configuration choices are available: SCSI - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 67
inactive. Removing power from a SCSI peripheral when the bus is active can result in data loss and/or indeterminate bus states. (Check the host system manuals for information about checking the SCSI bus status.) If the host is connected to a LAN, be sure to check with the system administrator before - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 68
Table 3-3 Operating the Library Setting and Viewing SCSI IDs Interpreting SCSI Bus Status Indicator LEDs Each SCSI bus has an LED to indicate the bus status. SCSI Status Indicators Indication Status Steady green Flashing green No light Flashing red Flashing yellow Port active and OK. Internal - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 69
Library Operation Operating the Library Loading Tape Cartridges Into the Library Loading Tape Cartridges Into the Library Inserting/Removing Cartridges with Software If the software package requires that cartridges be inserted and removed using the software, check the software documentation before - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 70
press ENTER. 3. Press NEXT or PREV until RELEASE DOOR displays. 4. Press ENTER. DOOR RELEASED displays. If an error message displays, see "Troubleshooting" on page 3-38.) Some security configurations may prevent the access door from being released. If a security option is enabled, SECURITY ENABLED - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 71
NOTE Figure 3-3 Operating the Library Loading Tape Cartridges Into the Library 6. Open the access door by pulling the top of the door outward. Do not let the door fall open. The door straps may be damaged. Opening the Front Access Door Figure 3-4 7. Insert up to five tape cartridges into a - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 72
Figure 3-5 Operating the Library Loading Tape Cartridges Into the Library 8. Insert the magazine so it lines up with the arrow on the label inside the library, the handle is facing the front of the library, and the tapes are facing the inside of the tape library. The magazine should "click" into - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 73
. 3. Press NEXT or PREV until RELEASE DOOR displays. 4. Press ENTER. DOOR RELEASED displays. (See the following note. If an error message displays, see "Troubleshooting" on page 3-38.) The drive(s) must be empty before the access door can be released. If the drive(s) are not empty, EMPTY DRIVE NO - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 74
NOTE Figure 3-6 Operating the Library Removing Tape Cartridges from the Library 5. Unlock the access door using the key, then open the door. Do not let the door fall open. Damage to the door straps may occur. Opening the Front Access Door Figure 3-7 6. Remove the desired magazine by pushing the - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 75
WARNING NOTE Operating the Library Removing Tape Cartridges from the Library 7. If necessary, remove tapes from the magazine. Press the button on top of the magazine, then pull out the tape. Do not attempt to disable the interlocks. If the library is operating with fewer than three magazines - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 76
NOTE Operating the Library Viewing Cartridge Bar Code Labels Viewing Cartridge Bar Code Labels Bar code label information can be viewed for each tape cartridge in the library using the control panel. Bar code information displays sequentially by storage slot number. To view bar code information: 1. - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 77
NOTE Operating the Library Cleaning the Library Tape Drives Cleaning the Library Tape Drives 1 2 → ADMIN * → CLEAN DRIVES * Cleaning the drives takes about 5 minutes per drive and requires a special digital linear tape cleaning cartridge. (Typically, cleaning cartridges are light yellow and data - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 78
NOTE Operating the Library Cleaning the Library Tape Drives selected is flashing.) If the storage slot location is correct, press ENTER. To select a different storage slot location, press NEXT until the correct storage slot location displays, the press ENTER. 6. ###### SLOT # displays ("######" is - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 79
Library Operation Operating the Library Setting Configuration Options Setting Configuration Options 1 2 → ADMIN * → CONFIG * You can set certain options to customize the way the library operates. These options are called configurations. To change a configuration: 1. Verify that the drive status - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 80
options include configurations, tests, and information logs. To change the password, see "Setting a New Administration Menu Password" on page 3-10. Used by service personnel only, and should be set to OFF OFF during normal operation. Tracks internal SCSI states and saves the information to a log - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 81
, the recovered errors are reported. When set to OFF, the recovered errors are not reported. Used by service personnel only. Do not attempt to use this configuration - to do so may result in a service call. When set to ON, the barcodes and slot locations are stored into library memory when the front - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 82
Operating the Library Retrieving Performance Information Retrieving Performance Information 1 2 → ADMIN * → INFO * Use the INFO * option to display information about the operations of the library. This information is called a log. To access an information log: 1. Verify that the drive status - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 83
Library Operation Operating the Library Retrieving Performance Information Table 3-5 Information Logs Log Name Description REVISION LIB ODOMETERS * DRIVE LOADS * DRIVE FW * INTERFACE FW * Displays the library's firmware revision number. Press ENTER to select the odometer logs. HOURS # - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 84
Operating the Library Retrieving Performance Information Log Name HARD ERROR * SOFT ERROR * RECOVERY ERROR * HARDWARE ERR# FRU 1 # FRU 2 # FRU 3 # MOTION SOURCE # Description Log of unrecoverable errors (commands that did not successfully complete). Returns either NO HARD ENTRIES or ENTRY - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 85
Operating the Library Retrieving Performance Information Log Name DESTINATION 1 # DESTINATION 2 # ODOMETER # MICROMOVE 1 # MICROMOVE 2 # MICROMOVE 3 # MICROMOVE 4 # MICROMOVE 5 # MICROMOVE 6 # MICROMOVE ER # Description Element to which the first destination refers. (Valid for MOVE and EXCHANGE - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 86
these tests, follow these steps: Some diagnostic tests can place tape cartridges in unexpected locations. These tests should be run only by authorized service personnel. 1. Verify that the drive status displays. If not, press CANCEL until it does. 2. Press NEXT until ADMIN * appears in the display - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 87
TEST VERTICAL Runs the VERTICAL TEST, TRANSLATE TEST, MAGAZINE IO, and DRIVE IO tests. Each test is run one time per test loop. Used by service personnel only. Do not run this test if the library contains tape cartridges with file system data on them. This test moves randomly chosen cartridges - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 88
Each test is run one time per test loop. EMPTY DRIVES Used by service personnel only. Do not run this test if the library contains tape cartridges with the cartridge is placed into the first available storage slot. Used by service personnel only. Do not run this test if the library contains tape - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 89
transport mechanics to run at full speed. This setting should always be used under normal library operations. PLUNGE 1/2 SPD Used by service personnel only. Allows the cartridge transport mechanics to run at half speed. SENSOR TRANSLATE Tests the horizontal path that the cartridge transport - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 90
user to clear a drive cleaning error when a tape that may be damaged is in the drive This feature should only be used by an authorized service representative. However, if an older, frequently used tape causes a drive cleaning message to be displayed more than once and you suspect the tape is damaged - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 91
read, back up data from the damaged cartridge to another tape cartridge and discard the damaged one. • If the tape cannot be read, call your service representative. 3-37 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 92
computer system documentation or library application software instructions. Table 3-7 Troubleshooting Table Problem What to do Library will not power good one. • If the library still won't power on, call a service representative. • Verify that all tapes in the bulk load magazines are fully - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 93
Operating the Library Troubleshooting Problem What to do DEVICE FAILED displays. Hardware of this table.) • If the power-on test is unsuccessful, switch off the power. Call a service representative for assistance. No display messages appear. • Make sure the power cord is connected. • Make - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 94
Operating the Library Troubleshooting Problem An error message is received after bulk loading .) First, try the default password (000-000-000). If the default is not accepted, call a service representative for assistance. • The host may have reserved an element and must unreserve it. Refer to the - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 95
Operating the Library Troubleshooting Problem DO INVENTORY TEST displays (initialize element status). Cannot write to the tape. Cannot read the tape. What Pressing the power button when the SCSI system is active can cause data loss and/or problems with the SCSI interface. Library Operation 3-41 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 96
Operating the Library Troubleshooting 3-42 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 97
Supplies & Support A Supplies and Customer Support A-1 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 98
Supplies and Customer Support Overview Overview This appendix covers: • supplies and accessories (page A-3) • HP customer support information (page A-6) A-2 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 99
Table A-1 Supplies and Customer Support Supplies and Accessories Supplies and Accessories A full range of supplies may be ordered through a Hewlett-Packard authorized dealer, Tape III XT Data Cartridge with 15 Gbyte native capacity C5141A Cleaning Tape Cartridge C5142A Supplies & Support A-3 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 100
Supplies and Customer Support Supplies and Accessories Item Part Number Bar Code Labels Bar Code labels are not available through N/A Hewlett-Packard, but may be ordered through other companies ( - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 101
Supplies and Customer Support Supplies and Accessories Item Part Number Drive Upgrade Kits DLT 4000 - 1 Drive upgrade kit (upgrades 4115 to 4215) DLT 7000 - 1 Drive upgrade/conversion kit (upgrades 7115 to 7215; converts 4x15 to 7115) C5174F C5174J User's Guide (replacement/additional) C5173- - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 102
fails during the warranty period, and the troubleshooting guide and user manual does not solve the problem, you can receive support by doing the following: • Consult HP FIRST or QUICK FAX for faxback services. See "HP FIRST/QUICK FAX Faxback Services" on page A-6. • Consult one of the computer - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 103
-0543 800-1611 (09) 356 6642 636-867-3551 (65) 291-7951 (02) 719 5589 (02) 661 4011 001- (84) 823-4530 Supplies and Customer Support Hewlett-Packard Customer Support Supplies & Support A-7 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 104
Supplies and Customer Support Hewlett-Packard Customer Support Europe Austria 06 60 63 86 Belgium, Dutch 0800 11906 Belgium, French 0800 17043 Denmark 800 10453 Finland 0800 13134 France 05 905900 Germany 0130 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 105
For 24-hour access to information over your modem: On-line Service Providers Technical information is available on CompuServe and America Online. Service Provider Description CompuServe To download software, firmware, and support documents, and to discuss issues in user forums. America Online - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 106
Drive and SureStore CD drivers (970) 635-1500 DLT Tape Drives (970) 635-1000 European Customer Support Centers Monday - Friday, 8:30 - 18:00 (C.E.T) Language or country support might not be available for all products. Austria Belgium, Dutch Belgium, French Denmark Finland France Germany Ireland - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 107
Supplies and Customer Support Hewlett-Packard Customer Support Asia-Pacific Australia China Hong Kong India Indonesia Japan Korea Malaysia New Zealand Philippines 2 661 4011 Elsewhere Contact your authorized HP dealer/distributor or the nearest HP sales and service office. Supplies & Support A-11 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 108
card, PO number, or billing number address ready. Elsewhere Contact your authorized HP dealer/distributor or the nearest HP sales and service office for after-warranty support. HP Reseller Locator Numbers US (800) 752-0900 Canada (800) 387-3867 Mexico and South America (305) 267-4220 A-12 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 109
Safety and Regulatory B Safety and Regulatory Information B-1 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 110
Safety and Regulatory Information Overview Overview This section contains important safety and regulatory information for the United States, Finland, Sweden, European Union, and Japan. B-2 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 111
interlocks or open the service panels while library power is turned on. If the library is operating with the service panels removed, or controls, adjustments or performing procedures other than those specified in this manual may result in hazardous laser radiation exposure. Laser Class Information: - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 112
Safety and Regulatory Information Regulatory Information Regulatory Information B-4 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 113
Declaration of Conformity Safety and Regulatory Information Regulatory Information Safety and Regulatory B-5 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 114
Safety and Regulatory Information Regulatory Information United Kingdom Telecommunications Act 1984 The digital linear tape libraries are approved under Approval Number NS/G/1234/J/100003 for indirect connection to Public Telecommunication Systems within the United Kingdom. Herstellerbescheinigung - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 115
Safety and Regulatory Information Regulatory Information Turvallisuusyhteenveto Laserturvallisuus LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP DLT Tape Library -nauhamuistiasemat ovat käyttäjän kannalta turvallisia luokan 1 laserlaitteita. Nauhamuistiasemien sisälle asennettu lasersädettä käyttävä - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 116
EN 60825-1 (1994). WARNING! The use of the product otherwise than specified in the user's manual may expose the user to laser radiation exceeding safety class 1. (THE SAME WARNING IN SWEDISH) SERVICE There are no user serviceable parts inside the HP DLT Tape Library units. The DLT units can be - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 117
by Information Technology Equipment (VCCI). Although aimed for residential area operation, radio interference may be caused when used near a radio or TV receiver. Read the instructions for correct operation. Safety and Regulatory B-9 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 118
Safety and Regulatory Information Regulatory Information B-10 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 119
TapeAlert Messages C TapeAlert Messages C-1 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 120
TapeAlert Messages Overview Overview This section contains information on TapeAlert, a diagnostic tool that monitors the drive's operations, checks media integrity, and send messages via your backup software to warn you of existing or potential problems. C-2 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 121
while reading or writing data which the drive cannot correct. Back up information on to another tape and try the operation again. If the problem persists, call the tape drive supplier helpline. 5 Read Failure C The tape is damaged or the drive is faulty. Call the tape drive supplier helpline - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 122
No Removal I You cannot eject the cartridge because the tape is in use. Wait until the operation is complete before ejecting the cartridge. If the problem persists, call the tape drive supplier helpline. 11 Cleaning I Media The tape in the drive is a cleaning cartridge. If you want to back up - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 123
Message Additional Action Information C The tape drive needs If the problem persists, call cleaning: the tape drive supplier 1. If and then clean the drive. Check the tape drive users manual for device specific cleaning instructions. C The last cleaning cartridge Wait for the current used - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 124
tape drive has a hardware fault: 1. Turn the tape drive off and then on again. 2. Restart the operation. 3. If the problem persists, call the tape drive supplier helpline. Check the tape drive users manual for device specific instructions on turning the device power on and off. The tape drive has - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 125
supplier helpline. There is a problem with the library mechanism. If the problem persists, call the library supplier helpline. The library has a hardware fault: 1. Reset the library. 2. Restart the operation. Check the library users manual for device specific instructions on resetting the device - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 126
off and then on again. 2. Restart the operation. 3. If the problem persists, call the library supplier helpline. Check the library users manual for device specific instructions on turning the device power on and off. The library has a problem with the host interface: 1. Check the cables and cable - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 127
Messages TapeAlert Messages and Descriptions No. Flag Type Displayed Message Additional Action Information 14 Library W Place Retry There is a potential problem with the library mechanism placing a cartridge into a slot. This warning is for information purposes only. No action needs to be - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 128
visible problems exist. media import/export Insert a cartridge and try mailslot. the operation again. Call the library supplier helpline. C The library cannot operate Refer to user's manual for without the magazine. library operation 1. Insert the magazine into the library. instructions - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 129
supplier inconsistency in its helpline if problems persist. inventory. 1. Redo the library inventory to correct inconsistency. 2. Restart the operation. Check the applications users manual or the hardware users manual for specific instructions on redoing the library inventory. W A library - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 130
TapeAlert Messages TapeAlert Messages and Descriptions C-12 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 131
Glossary A autochanger. See tape library. autochanger controller. The part of the library that controls the sending and receiving of SCSI commands and controls the picker. B bulk load magazine. See magazine. driver. A program that allows the operating system to communicate with a peripheral device - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 132
be installed into a rack which can house multiple computer peripheral devices. The rack slides allow the peripheral to be extended out of the rack for service. Glossary-2 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 133
Glossary T tape library. A term synonymous with jukebox or autochanger. This type of tape storage device is often referred to as a "jukebox" because when a file is requested, the tape cartridge containing the file is found, inserted into the drive, and the requested information is sent to the host - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 134
Glossary Glossary-4 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 135
, 3-37 online support, A-9 overview, iii P part numbers, 1-4, A-3 parts, 1-4 additional components provided, 1-5 password, entering, 3-9 password, setting, 3-10 performance logs displaying, 3-28 power cables routing, 1-23 powering on, 1-27 printing history, ii problems, troubleshooting table, 3-39 - HP Surestore 15 Slot with DLT7000 | HP SureStore DLT Tape Library Models 4115w/4 - Page 136
shipping the library, 1-28 status, drive, 3-4 supplies, A-3 support, A-6 telephone, A-12 support centers, A-10 T tape drives cleaning, 3-23-3-24 tape tapes, unloading, 3-19-3-21 temperature operating, 1-3 top-level menus, 3-6 troubleshooting, 3-39-3-42 type styles in this book, iv U unloading tapes,
HP SureStore DLT Tape Library
User’s Guide
Models 4115w/4215w,
7115w/7215w
Part Number C5173-90000
Edition 4
September
1998
Printed in
United States
© Copyright 1998 Hewlett-Packard Company