HP Surestore 15 Slot with DLT7000 HP SureStore DLT Tape Library Models 4115w/4 - Page 94

correct orientation. See Loading Tape Cartridges Into

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Operating the Library Troubleshooting Problem An error message is received after bulk loading tape cartridges. Changed drive address but the new address is not recognized. Cannot remember the administration menu password. Attempted to open the front access door, but a RESERVED message displays. Started a test and need to stop. What to do • Verify that cartridges are inserted into the magazine in the correct orientation. (See "Loading Tape Cartridges Into the Library" on page 3-15.) • Verify that the correct tape type is used. (See "Choosing Tape Cartridges" on page 2-3.) • If the light bar on the display panel is orange, cycle power to the library and try to load the magazine again when the drive numbers and status indicators are displayed. (See the caution note at the end of this table.) • If SECURITY ENABLED displays, a security option has been set that prevents cartridges from being loaded into or removed from the library. See "Setting Configuration Options" on page 3-25. • If TRANSPORT FULL displays, the cartridge transport mechanism already contains a tape cartridge. Refer to the host documentation or call a service representative to remove the cartridge from the transport. • If a LOAD ERROR or FAILED message still displays, this could indicate a library failure; call a service representative for assistance. Try rebooting the host computer. Some computers require this for the new address to be recognized. (See the caution note at the end of this table.) First, try the default password (000-000-000). If the default is not accepted, call a service representative for assistance. • The host may have reserved an element and must unreserve it. Refer to the host system documentation to unreserve a tape. • A security configuration was set to prevent cartridge removal. See SECURE ON/OFF in the list of configurations found in "Setting Configuration Options" on page 3-25. Press CANCEL. The current test loop continues until finished, then the test stops. 3-40

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3-40
Operating the Library
Troubleshooting
An error message is received after
bulk loading tape cartridges.
•
Verify that cartridges are inserted into the magazine in the
correct orientation. (See “Loading Tape Cartridges Into
the Library” on page 3-15.)
•
Verify that the correct tape type is used. (See “Choosing
Tape Cartridges” on page 2-3.)
•
If the light bar on the display panel is orange, cycle power to
the library and try to load the magazine again when the drive
numbers and status indicators are displayed. (See the
caution note at the end of this table.)
•
If
SECURITY
ENABLED
displays, a security option has
been set that prevents cartridges from being loaded into or
removed from the library. See “Setting Configuration
Options” on page 3-25.
•
If
TRANSPORT
FULL
displays, the cartridge transport
mechanism already contains a tape cartridge. Refer to the
host documentation or call a service representative to
remove the cartridge from the transport.
•
If a
LOAD
ERROR
or
FAILED
message still displays, this
could indicate a library failure; call a service representative
for assistance.
Changed drive address but the new
address is not recognized.
Try rebooting the host computer. Some computers require this
for the new address to be recognized.
(See the caution note at
the end of this table.)
Cannot remember the administration
menu password.
First, try the default password (000-000-000). If the default is
not accepted, call a service representative for assistance.
Attempted to open the front access
door, but a
RESERVED
message
displays.
•
The host may have reserved an element and must unreserve
it. Refer to the host system documentation to unreserve a
tape.
•
A security configuration was set to prevent cartridge
removal. See
SECURE
ON/OFF
in the list of configurations
found in “Setting Configuration Options” on page 3-25.
Started a test and need to stop.
Press
CANCEL
. The current test loop continues until finished,
then the test stops.
Problem
What to do