HP Surestore 15 Slot with DLT7000 HP SureStore DLT Tape Library Models 4115w/4 - Page 102
Hewlett-Packard Customer Support
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NOTE Supplies and Customer Support Hewlett-Packard Customer Support Hewlett-Packard Customer Support If a DLT library fails during the warranty period, and the troubleshooting guide and user manual does not solve the problem, you can receive support by doing the following: • Consult HP FIRST or QUICK FAX for faxback services. See "HP FIRST/QUICK FAX Faxback Services" on page A-6. • Consult one of the computer/modem connectivity services available, such as America Online or CompuServe. See "Electronic Support Services" on page A-9. • Consult one of the customer support centers in your area for standard or post warranty work. See "Customer Support Centers" on page A-10. If the library fails after the warranty period, contact your authorized HP dealer/distributor or the nearest HP sales and service office. Customers in the US and Europe can also use a credit card for phone assistance. HP FIRST/QUICK FAX Faxback Services QUICK FAX and HP FIRST are automated systems that fax requested product information and/or technical support documents to you. These faxback services are available 24 hours/day. To use this service, dial the appropriate fax number below for your country from a touch-tone phone. Follow the voice prompts to select an index of available support and product documents. Remember to dial the country code before these numbers. A-6