Hoover S3670 Manual - Page 13

4. If you have a problem If a minor problem occurs, it usually can be solved quite easily when the cause is found by using the check list below. Problem: Cleaner won't run Possible cause Possible solution • Not "ON" at cleaner. • Turn "ON" at cleaner. • Not firmly plugged in. • Plug unit in firmly. • No voltage in wall plug. • Check fuse or breaker. • Blown fuse or tripped breaker. • Replace fuse/reset breaker. • Needs Service. • Take to service center. To find nearest location visit www.hoover.com or call 1-800-944-9200. • Thermal Protector Activated. • Allow cleaner to cool per instructions on page 4. Problem: Cleaner suction low Possible cause Possible solution • Bag full. • Replace paper bag. • Blockage in nozzle connector, hose or wands. • Remove blockage. • Secondary filter dirty. • Clean filter. • Bag not opening. • Open bag by pulling folds. • Power set too low. • Increase power setting. • Hose not properly connected to cleaner. • Ensure hose is properly connected. Problem: Power nozzle agitator brush roll won't run Possible cause Possible solution • Hose power cord not firmly plugged in. • Plug firmly into receptacle on cleaner base. • Broken or worn belt. • Replace belt. • Floor surface switch set to "OFF". • Set floor surface switch to "ON". • Thermo Protector Activated • Switch OFF and unplug the vacuum cleaner. Leave for 30 minutes before switching the vacuum back on. Problem: Powered hand tool brush roll won't turn Possible cause Possible solution • Too much pressure being applied to tool. • Continue using tool applying light pressure. • Blockage in turbine channel. • Remove blockage • Broken or worn belt. • Replace belt. • Low cleaner suction. • Check items under "Cleaner suction low". Problem: Nozzle won't pick up Possible cause Possible solution • Low cleaner suction. • See section "Cleaner suction low". • Blockage in nozzle connector. • Remove blockage • Agitator brush roll not running. • See section "Agitator brush roll won't run" • Agitator brush roll brushes worn. • Replace brushes. Clearing blockages Low suction or pick up may be due to a blockage in the system. Refer to the following steps to check for blockages, continuing with each step until the blockage is found: 1.Turn cleaner off and disconnect from electrical outlet; then disconnect power nozzle and wand from hand grip. 4-1 2. Plug cleaner in, turn on, and check hose end for suction. Remove any obstructions. 3. Remove power nozzle from wand and attach wand to hose. Check for suction and remove any blockages. 4-2 A 4.Make sure power nozzle is disconnected from wand. Then check for blockage in nozzle connector (A). 4-3 B 5. Disconnect powered hand tool from hose. Remove bottom plate, belt guard and turbine as described in Figs. 3-21, 3-22 and 3-29. Remove any blockage from turbine channel (B). Replace belt, turbine, brush roll, belt guard and bottom plate. 13