IBM 4800-741 Hardware Service Guide

IBM 4800-741 Manual

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  • IBM 4800-741 | Hardware Service Guide - Page 1
    SurePOS 700 Series SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide Updated July 14, 2008 SA27-4329-04
  • IBM 4800-741 | Hardware Service Guide - Page 2
  • IBM 4800-741 | Hardware Service Guide - Page 3
    SurePOS 700 Series SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide Updated July 14, 2008 SA27-4329-04
  • IBM 4800-741 | Hardware Service Guide - Page 4
    Edition (October 2007) This edition applies to SurePOS 700 Models 721/741/781 and 722/742/782. Current versions of Retail Store Solutions documentation are available on the IBM Retail Store Solutions Web site at http://www.ibm.com/solutions/retail/store/support. Click Publications. A form for reader
  • IBM 4800-741 | Hardware Service Guide - Page 5
    headphones 15 PC I/O 16 System memory 16 Optional USB DASD 16 USB support 16 Unique software interface 17 I/O devices 17 Cash drawers 18 Voltage setting for the 4689 DBCS SurePOS Receipt Journal printer . . . . 19 Powered USB connectors 20 System and driver support 21 Operating systems 21
  • IBM 4800-741 | Hardware Service Guide - Page 6
    CMOS default settings 80 Appendix A. Parts catalog 83 Assembly 1: Models 721, 741 and 781 84 Assembly 2: Models 722, 742, and 782 88 Assembly 3: Slanted I/O tray 92 Assembly 4: Front service assembly 94 iv SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
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    Australia and New Zealand 106 Chinese Class A warning statement 107 Japanese power line harmonics compliance statement 107 Japanese Voluntary Control Council for Interference (VCCI 114 Applicable laws 114 Government restricted rights 114 Index 115 Part number index 119 Contents v
  • IBM 4800-741 | Hardware Service Guide - Page 8
    Updated July 14, 2008 vi SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 9
    Figures 1. Example of the wide and narrow SurePOS 700 series 1 2. Front panel controls and switch card 47 36. Removing the power supply 48 37. Example of Model 742 and 782 processor power cable 48 38. Removing feature cards 49 memory module latches 62 © Copyright IBM Corp. 2003, 2008 vii
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    75 64. Disk drive failure 76 65. Boot up warning 77 66. Example of the RAID setup menu 78 67. Location of CMOS jumper-Model 741 and 781 81 68. Location of CMOS jumper-Model 721 81 viii SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
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    descriptions 2 2. Rear icons and definitions 5 3. Port DC loads 9 4. Features and options 13 5. Cash drawer jumper settings 18 6. Actions to isolate the cause of a problem 74 7. CMOS jumper and pin location by model 81 8. Power cords for all models 96 © Copyright IBM Corp. 2003, 2008 ix
  • IBM 4800-741 | Hardware Service Guide - Page 12
    Updated July 14, 2008 x SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 13
    from the IBM Retail Store Solutions Web site at http://www.ibm.com/solutions/retail/store/support. v Safety Information - Read This First, GA27-4004 | v SurePOS 700-721/741/781, 722/742/782 Planning, Installation, and Operation | Guide, GA27-4328 | v SurePOS 722/742/782, 723/743/783 Operating
  • IBM 4800-741 | Hardware Service Guide - Page 14
    drivers from the IBM Retail Web site at http://www.ibm.com/solutions/retail/store/ support. Publications accessibility The softcopy version of this guide and other related publications are accessibility enabled. xii SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 15
    field replacement part numbers. March, 2006 This version (SA27-4329-02) contains removal and replacement information and field-replacement unit numbers for the front-service housing option. July, 2005 This version (SA27-4329-01) documents the addition of the SurePOS 700 Models 722, 742, and 782
  • IBM 4800-741 | Hardware Service Guide - Page 16
    Updated July 14, 2008 xiv SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 17
    accurate and high-quality information. You can use either of these ways to provide feedback: v Go to http://www.ibm.com/solutions/retail/store. Click Support, then click Publications. Click the publication comments within the introductory text. Provide the requested information and your comments. Be
  • IBM 4800-741 | Hardware Service Guide - Page 18
    Updated July 14, 2008 xvi SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 19
    Updated July 14, 2008 Chapter 1. Introducing the SurePOS 700 Models The IBM SurePOS 720 are offered in a wide footprint and a narrow footprint. Your packaging options determine the width of the unit. A unique cover-set feature provides a broad selection
  • IBM 4800-741 | Hardware Service Guide - Page 20
    : SurePOS 740 Model 741 4800: C41 Intel Celeron 2.0 GHz Intel Celeron 2.0 GHz without installed POS I/O ports 742 Intel for the SurePOS 720 as narrow, wide, and wide with uninterruptible power supply (UPS) 2 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
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    E Power indicator F UPS indicator (only with wide footprint and UPS installed; otherwise covered) G UPS switch (only with wide footprint and UPS installed; otherwise covered) Note: Indicators F and G display only if you install the optional UPS. Chapter 1. Introducing the SurePOS 700
  • IBM 4800-741 | Hardware Service Guide - Page 22
    of rear panel A UPS and cable connections for wide models only B IBM SurePorts: USB and/or RS-485 I/O connections C PC I/O on all models D Power inlet and PCI slots (and serial ports on Models 74* and 78*). 4 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 23
    Table 2. Rear icons and definitions Icon → Definition Mouse Icon → IBM PS/2® compatible keyboard Printer External serial devices (such as a scale on Model 721, USB 2.0 on Models 721, 722, 741, 742, 781, and 782) Line (audio) in Line (audio) out Chapter 1. Introducing the SurePOS 700 Models 5
  • IBM 4800-741 | Hardware Service Guide - Page 24
    : Port 3A automatically detects an IBM cash drawer. Customers with non-IBM cash drawers should read the voltage considerations described in "Cash drawers" on page 18. 9A RS-485 scanner, or a secondary RS-485 display. 6 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
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    voltage considerations described in "Cash drawers" on page 18. 4A IBM RS-485 primary display 5A IBM RS-485 primary POS keyboard 7 RS-485 printer Note: You cannot connect a RS-485 C, B, A USB ports. C (left port) is 24 V, B and A are powered 12 V. Chapter 1. Introducing the SurePOS 700 Models 7
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    Cooling is provided through forced-air cooling by a fan contained in the power supply. Air vents must not be blocked, and the vents must have two -40 to +60°C (-40 to +140°F) v Storage: 0 to +60°C (32 to +140°F) 8 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
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    Attention Hot plugging of powered USB devices is not supported. This section describes the power, power switches and power management. The power requirements for the SurePOS 720: v Input voltage: 100 - 127 V or 200 - 240 V AC nominal v Frequency: 50 - 60 Hz, ±3 Hz v Power consumption: 60 W typical
  • IBM 4800-741 | Hardware Service Guide - Page 28
    of the system unit RS-232 ports to communicate UPS status (AC power loss, low battery) to the operating system (OS), or application. The interface is compatible with the Microsoft Windows default UPS implementations. 10 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 29
    in place, but there is no control of the UPS from the system unit. This mode of operation is typical for the standby type of power supplies commonly found in the marketplace. Host-dependent mode: The host-dependent mode is when both DIP switches are set in the ON or down position
  • IBM 4800-741 | Hardware Service Guide - Page 30
    that can be integrated into the wide-footprint unit. Support is provided for the following industry standards and conventions: v ACPI - APM v Wake on LAN v Wake on real-time clock alarm v Wake on PS/2 keyboard/mouse 12 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 31
    SurePOS 720, Model 4800-721 Attribute SurePOS 720, Model 4800-722 SurePOS 740, Model 4800-741 SurePOS 740, Model 4800-742 SurePOS 780, SurePOS 780, Model Model 4800-781 4800 Dual display support via PCI feature card option Video 64 MB max, shared with system memory memory AudioFront None
  • IBM 4800-741 | Hardware Service Guide - Page 32
    (195 mm/7.6 in. max) Diskette Drive External USB optional DVD or CD- RW External USB Standby power Internal UPS (optional - wide only) SurePOS 780, Model 4800-782 2 PCI or 1 PCI and 1 x1 Lane PCI Express 14 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 33
    with integrated, auto-sensing 10/100 Mbps Ethernet support and uses Intel LAN hardware. Note: Existing LAN drivers for 4694, and earlier models of 4800 are not compatible with SurePOS 720. Other LAN information is as follows: v Support is provided for Dynamic Host Configuration Protocol (DHCP
  • IBM 4800-741 | Hardware Service Guide - Page 34
    7x1 The POS USB PC ports are all driven from the POS riser card and comply with the USB 1.1 standard. These controllers are all OHCI compliant (except those machines containing the front-powered POS USB 2.0 port). 16 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
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    or optionally on the Models 742 and 782, 1 PCI and 1 x1 Lane PCI Express feature card slots v 128 KB of nonvolatile random access memory (NVRAM) v A ROM to the POS USB subsystem. IBM drivers and operating systems isolate these changes from the application. I/O devices SurePOS 720 support a wide
  • IBM 4800-741 | Hardware Service Guide - Page 36
    drawer. If you are using a non-IBM drawer, the automatic mode will not work the configuration options on the POS configuration setup program or with Manual 24 V 2-3 Manual 38 V 1-2 Jumper JP3 2-3 1-2 1-2 18 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 37
    Updated July 14, 2008 Voltage setting for the 4689 DBCS SurePOS Receipt Journal printer To operate correctly with the SurePOS Models 721, 741, and 781, customers with the 4689 DBCS SurePOS Receipt Journal printer must set the printer voltage to 24 V. All other RS-485 printers will work correctly
  • IBM 4800-741 | Hardware Service Guide - Page 38
    for most devices that support USB boot. v IBM VGA monitors (CRT and LCD) v Industry-standard PC keyboards, mice, and printers v Standard USB and RS-232 devices with appropriate drivers, software, and operating systems 20 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
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    , and driver requirements. Operating systems SurePOS 720 support the following operating systems: v 4690 OS V4R1 v Windows 2000/SPx v Windows XP/SP2 v WEPOS (Windows XP Embedded for Point of Service v IBM Retail Environment for SUSE Version 2 Novell Linux v PC DOS Note: Problem resolution
  • IBM 4800-741 | Hardware Service Guide - Page 40
    an error message should one of the two hard disk drives experience a failure. For more information, see the IBM SurePOS 700 Software Installation Guide. 2. Also referred to as the Redundant Array of Independent Disks 22 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 41
    Updated July 14, 2008 Calling for service When you call IBM for warranty information or service, be sure to have the serial number, machine type and model number available. Figure 14 shows the location of this information on the SurePOS 720 A B Figure 14. Serial number and machine information Note:
  • IBM 4800-741 | Hardware Service Guide - Page 42
    Updated July 14, 2008 24 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 43
    card 47 Removing the power supply 48 Removing the riser card 49 Removing the planar 54 Removing the UPS 56 Removing the expansion housing 58 Removing the UPS battery 60 Removing the front USB card 61 Removing the memory modules 62 Removing the front service housing components (wide models
  • IBM 4800-741 | Hardware Service Guide - Page 44
    . For the front USB cables, insert the connector in the usual manner, with the latch on the top. Figure 15. Processor power cable v For Models 74* and 78*, installing a headphone overrides the line-out speaker. 26 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 45
    cables for the front-service housing option, allow extra length at the connector end by forming a loop before attaching the cable into the cable guide. This extra length prevents undue strain on the connector. Connecting your cash drawer to SurePOS Models 721, 741, and 781 The SurePOS 720 Models 721
  • IBM 4800-741 | Hardware Service Guide - Page 46
    serves as a built-in flat I/O tray. Use this surface when grouping IBM and non-IBM peripheral devices with varying dimensions. Note: A version of the slanted I/O tray is available the system and install the screws. 28 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 47
    the covers The following steps apply to all models and to both the wide and narrow features. The covers consists of the following parts: v Front bezel v Hinged rear door (modesty cover) v Top cover A A Figure 17. Removing the front bezel 1. Remove the front bezel following these steps: a. See
  • IBM 4800-741 | Hardware Service Guide - Page 48
    modesty cover by placing your hand firmly in the middle of the modesty cover and pulling. The latches ( B in Figure 18) will release automatically. 30 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 49
    Updated July 14, 2008 C Figure 19. Replacing the top cover 3. See Figure 19 and locate the metal holding clip, C , located in the rear center of the top cover. Push this clip downward and push the cover backward a few inches before lifting upward to remove. To replace the top cover: 1. Hold the
  • IBM 4800-741 | Hardware Service Guide - Page 50
    presence of power; you must remove theACpower cord before continuing. 4. To replace, reverse these procedures. Note: To ensure stability, locate the screw holes imprinted with an arrow. These should contain screws. 32 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 51
    front-service housing option For models with front-service housing installed, follow these instructions: 1. service housing 2. See Figure 21. Press upward on the left latch and use the pull-out handle to extend the system unit from the housing until it stops. Note: Be sure to use a cart to support
  • IBM 4800-741 | Hardware Service Guide - Page 52
    Updated July 14, 2008 2. Follow the instructions in "Removing the top plate" on page 32 to remove the top plate. D C Figure 22. Removing the ( A in Figure 23 on page 35) by squeezing on the latch and pulling outward. 34 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 53
    Updated July 14, 2008 Figure 23. Example of serial ATA connector (Model C42 only) 4. See Figure 22 on page 34 and remove the screws D from the front of the unit that hold the CD-ROM C in place. 5. Push the CD-ROM backward and lift it from the unit. 6. To replace the CD-ROM, reverse these procedures.
  • IBM 4800-741 | Hardware Service Guide - Page 54
    page 29 to remove the front bezel and top cover. 2. Follow the instructions in "Removing the top plate" on page 32 to remove the top plate. 3. If installed, follow the instructions in "Removing the CD-ROM" on page 33. 36 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 55
    Updated July 14, 2008 D C F E F D Figure 24. Hard disk drive and brackets 4. See Figure 24 and remove the screws ( D ) holding the hard disk drive bracket ( E ). 5. Grasp and move the hard disk drive and bracket assembly to the left to release the bottom hooks. Then move the unit upward and out
  • IBM 4800-741 | Hardware Service Guide - Page 56
    instructions in "Removing the top plate" on page 32 to remove the top plate. Figure 26. Exhaust fan (Models 742, and 782 only) 3. Locate and remove the two screws (see A in Figure 26) holding the exhaust fan in the housing. 38 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service
  • IBM 4800-741 | Hardware Service Guide - Page 57
    . 8. Attach the connector to the planar board. Replacing the insulating rubber seal (Models 722, 742, and 782 only) Follow these steps to replace the insulating rubber seal located on the housing. 1. Follow the instructions in "Removing the covers" on page 29 to remove the front bezel and top cover
  • IBM 4800-741 | Hardware Service Guide - Page 58
    on the chassis, insuring that each cone-shaped protrusion has a matching hole. 2. Using a pair of pliers, pull the cone-shaped protrusions through the holes. 40 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 59
    "Removing the covers" on page 29 to remove the front bezel and top cover. 2. Follow the instructions in "Removing the top plate" on page 32 to remove the top plate. W Z Figure 29. Removing the spline 3. See Figure 29. Locate the spline and
  • IBM 4800-741 | Hardware Service Guide - Page 60
    , and C4x)" on page 44 4. If required for your model, follow the instructions in "Removing the processor fan (Models 742, 782 only)" on page 45. 5. Remove any cable attachments from the I/O the removed, old module. 42 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 61
    module holders, follow these steps: 1. Follow the steps in "Removing the covers" on page 29 to remove the covers. 2. For wide machines, follow the instructions "Removing the expansion housing" on page 58 to remove the UPS housing. 3. Follow the steps in "Removing the top plate" on page 32 to remove
  • IBM 4800-741 | Hardware Service Guide - Page 62
    . 2. Follow the instructions in "Removing the top plate" on page 32 to remove the top plate. A Figure 32. Removing the air duct 3. See Figure 32. Lift the air duct ( A ) from the fan. 4. Reinstall in reverse order. 44 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 63
    July 14, 2008 Removing the processor fan (Models 742, 782 only) Follow these steps to remove and replace the processor fan: 1. Follow the instructions in "Removing the covers" on page 29 to remove the front bezel and top cover. 2. Follow the instructions in "Removing the top plate" on page 32
  • IBM 4800-741 | Hardware Service Guide - Page 64
    contains very finely pitched pins. You must take care when servicing the CPU as any damage to the socket results in a non-functional system board. Be sure to use the section cup tool provided with the FRU processor. 46 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 65
    Updated July 14, 2008 Removing the control switch card To remove the control switch card: 1. Follow the instructions in "Removing the covers" on page 29 to remove the front bezel and top cover. A B Figure 35. Removing the control switch card 2. See Figure 35.
  • IBM 4800-741 | Hardware Service Guide - Page 66
    the power supply 3. Follow the instructions in "Removing the spline" on page 41. Figure 37. Example of Model 742 and 782 processor power cable 4. Disconnect the internal power cord connected to the power supply. 48 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 67
    36 on page 48. Remove the screws ( Q ) holding the power supply to the housing. 7. Lift to remove the power supply from the unit. 8. To replace the power supply, reverse these procedures. Removing the riser card To remove the riser card: 1. Follow the instructions in "Removing the covers" on page 29
  • IBM 4800-741 | Hardware Service Guide - Page 68
    unplug two serial connectors (if installed) from the left side of the riser card. See A in Figure 39. Figure 40. Removing the I/O card cables 50 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 69
    Updated July 14, 2008 6. Remove the four I/O card cables, if installed. See B in Figure 40 on page 50. Note the locations for other possible connections. Figure 41. Power connector 7. Remove the power connector from the riser card. See C in Figure 41 Chapter 2. Removal and replacement procedures 51
  • IBM 4800-741 | Hardware Service Guide - Page 70
    Updated July 14, 2008 Figure 42. Dump switch 8. Unplug the dump switch from the riser card. See D in Figure 42. 52 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 71
    Updated July 14, 2008 Figure 43. Riser card latch Model 7x2 only 9. Release the mechanical latch (see E in Figure 43) retaining the riser card as follows: a. Tilt the riser toward the latch. b. With your hand, unhook the latch. 10. Lift out the riser card. All Models 11. To replace the riser card,
  • IBM 4800-741 | Hardware Service Guide - Page 72
    C4x)" on page 44. 5. Follow the instructions in "Removing the processor fan (Models 742, 782 only)" on page 45 A 742 and 782, disconnect the connector from the processor power cable (see A in Figure 37 on page 48). 54 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 73
    Updated July 14, 2008 D 7X (Model 781, 741, C41) 5X (Model 721) Figure 45. Planar location 8. See Figure 45. Locate and remove the screws from the planar board ( D ). Model 721 has five screws.
  • IBM 4800-741 | Hardware Service Guide - Page 74
    . R R Figure 46. Power supply housing bracket 3. See Figure 46. Untighten the screw ( R ) on the UPS lock. Figure 47. Lifting the bracket 4. Slide the bracket to the right and the lift it out of the expansion housing. 56 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 75
    Updated July 14, 2008 Figure 48. Removing the UPS 5. See Figure 48 and slide the UPS from the expansion housing. 6. To replace the UPS, reverse these procedures and note the following: Note: Correctly reset the UPS configuration switches. See "Configuration switches" on page 11 Chapter 2. Removal
  • IBM 4800-741 | Hardware Service Guide - Page 76
    July 14, 2008 Removing the expansion housing 1. Follow the instructions in "Removing the covers" on page 29. 2. Follow the instructions in "Removing the UPS" on page 56. Figure 49. rubber feet do not touch the counter. 58 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 77
    50. Prying the expansion housing latch upward 4. Locate the latch ( A in Figure 50) inside of the power supply housing. Using a screwdriver, pry the latch upward. 5. Push the power supply housing backward from the unit until it unlatches. Note: Before you install the expansion housing, be sure that
  • IBM 4800-741 | Hardware Service Guide - Page 78
    Updated July 14, 2008 Removing the UPS battery 1. Follow the instructions in "Removing the UPS" on page 56. Figure 51. Removing the dispose of the old battery. e. To install a new battery, reverse these procedures. 60 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 79
    Updated July 14, 2008 Removing the front USB card 1. Follow the instructions in "Removing the covers" on page 29. 2. Follow the instructions in "Removing the top plate" on page 32 3. Follow the instructions in "Removing the hard disk drive" on page 36. 4. Disconnect the cable attached to the USB
  • IBM 4800-741 | Hardware Service Guide - Page 80
    , lift it gently until the module is free from the connector. To replace the memory modules, follow these instructions: 1. Note the alignment notches along the bottom of the module where it plugs into the connector. 62 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 81
    Updated July 14, 2008 0 Figure 54. Replacing the memory modules 2. Touching only the top corners of the memory module, align the connector tabs and press down firmly. The white tabs ( O in Figure 54) on the connector on the planar board will close as
  • IBM 4800-741 | Hardware Service Guide - Page 82
    system latch and discard. 5. Align the new system latch to the corner of the unit as shown in Figure 55, insert screw and tighten. 64 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 83
    Updated July 14, 2008 Figure 56. Removing the bezel latch 6. See Figure 56 and remove the screw holding the bezel latch and remove the latch. 7. Position the new bezel latch downward. 8. Insert and tighten the screw. Chapter 2. Removal and replacement procedures 65
  • IBM 4800-741 | Hardware Service Guide - Page 84
    secure fit. Removing the cable guide Follow these instructions to replace the cable guide: 1. Pull the 4800 unit from the front of housing guide. 4. Remove the cable guide from the 4800 unit and also remove the cables. 66 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 85
    July 14, 2008 Figure 58. Removing the cable guide To replace: 5. Reverse these procedures to reinstall the cable guide. Removing the cable guide arm assembly 1. Pull the 4800 unit from the front of housing and place on a cart 2. Extend the cable guide assembly arm and open the velcro strips from the
  • IBM 4800-741 | Hardware Service Guide - Page 86
    To replace: Updated July 14, 2008 Figure 59. Positioning the cable guide arm assembly 5. See Figure 59. Fold the cable guide arms so that the screw heads are adjacent to each other. 68 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 87
    of installation, IBM recommends that you route the cables in the following order: 1. Power cord 2. Ethernet 3. Cash drawer and other peripheral devices (mouse, keyboard, printer) Follow these instructions to route the cables: 1. Complete the instructions described in "Removing the cable guide" on
  • IBM 4800-741 | Hardware Service Guide - Page 88
    cable along the outside of the cable guide arm assembly, closing the velcro strips where appropriate to secure. Note: Do not plug the power cord into the receptacle at this time, or attach the cables to the devices. 70 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 89
    and forward. If this action is difficult or impeded, open the velcro strips and rearrange the cables to allow additional slack. 7. Gently close the cable guide assembly arm and lift it behind the latch. Chapter 2. Removal and replacement procedures 71
  • IBM 4800-741 | Hardware Service Guide - Page 90
    Updated July 14, 2008 72 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 91
    or two beeps at the completion of the POST. 6. If POST does not complete, power OFF the SurePOS 700 and remove any optional adapters and all I/O devices except a single keyboard and display. 7. If POST still fails to complete, see "Problem isolation" on page 74. © Copyright IBM Corp. 2003, 2008 73
  • IBM 4800-741 | Hardware Service Guide - Page 92
    this information is available when service is called. 3. When using application software, you might receive error messages that apply to the software. Refer to the software manual for explanations of those messages. 74 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 93
    USB mouse, required for POS Device Diagnostics v PS/2-style or POS keyboard Using the RAID application The Redundant Array of Inexpensive Disks (RAID)3 application supports Models 742 and 782 with two also referred to as the Redundant Array of Independent Disks. Chapter 3. Problem determination 75
  • IBM 4800-741 | Hardware Service Guide - Page 94
    in "Replacing and rebuilding a hard drive" on page 77. Method two: Entering RAID during start-up 1. Shutdown and reboot the machine (Start, Shutdown, press the power switch, or follow the procedure for your business.) 76 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 95
    and Drive 1 connects to serial ATA connector 1. 3. Continue with the instructions in "Removing the hard disk drive" on page 36 to remove and the failing hard disk drive. 4. Re-assemble the machine and power on. After the operating system has loaded, the RAID application will Problem determination 77
  • IBM 4800-741 | Hardware Service Guide - Page 96
    starts. Figure 66 is an example of the menu. Updated July 14, 2008 Figure 66. Example of the RAID setup menu 78 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 97
    SurePOS 720. Important Information SurePOS 720 require new POS I/O and LAN drivers. Existing drivers for Models 4694 and Models 4800 drivers from the IBM Retail web site: http://www.ibm.com/solutions/retail/store/support. Service and diagnostics The service and diagnostics programs for the SurePOS
  • IBM 4800-741 | Hardware Service Guide - Page 98
    . 1. Power off the system unit and disconnect the AC power cord. 2. Follow the instructions in "Removing the covers" on page 29 to remove the covers and in "Removing the top plate" on page 32 to remove the top plate. 80 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 99
    model Model CMOS Jumper Pins for normal operation Pins to clear CMOS 721 JP5 741, 781 JP4 1-2 2-3 4. Move the pins to position 2-3 and wait for 5. Return the pins to position 1-2. 6. Re-plug the AC cord and power-on the system. Your system now has the default CMOS settings. Note: Restoring
  • IBM 4800-741 | Hardware Service Guide - Page 100
    Updated July 14, 2008 82 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 101
    Updated July 14, 2008 Appendix A. Parts catalog This section lists the field replacement unit (FRUs) for the SurePOS 720. © Copyright IBM Corp. 2003, 2008 83
  • IBM 4800-741 | Hardware Service Guide - Page 102
    Assembly 1: Models 721, 741 and 781 Updated July 14, 2008 1 2 3 4 5 6 9 10 11 23 24 25 Storm Gray Iron Gray Litho Gray 7 8 12 13 14 18 17 16 22 15 19 20 21 See Line Cord Assemblies 84 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 103
    Part Power supply, Models 741, 781, C41 1 Power supply, Models 721, 741, 781, C41 1 HDD bracket HDD, 40G, Models 721, 741, and C41 HDD, 80G; Model 781 only 1 Air duct, Models 741, 781, and C41 only 1 Spline 1 Riser card 1 Riser card for powered RS-232 ports The system boards are without memory
  • IBM 4800-741 | Hardware Service Guide - Page 104
    14, 2008 Asm- Index -19 -20 -21 -21 -21 - Part Number 23K8110 23K8017 23K8050 23K8051 23K8052 - 45P6222 -22 23K8011 -23 23K8049 power 1 Cable, OEM cash drawer dongle (to be used with non-IBM cash drawers only) 86 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 105
    Updated July 14, 2008 Appendix A. Parts catalog 87
  • IBM 4800-741 | Hardware Service Guide - Page 106
    Assembly 2: Models 722, 742, and 782 Updated July 14, 2008 1 2 3 4 5 6 9 10 11 23 24 25 Storm Gray Iron Gray Litho Gray 7 8 12 13 14 18 17 16 22 15 19 20 21 See Line Cord Assemblies 88 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 107
    door; iron (dark) gray color 1 Front USB door; litho gray 1 Top plate 1 Power supply, Pi (Model 722 only) 1 Power supply, Leadyear (Model 722 only) 1 Power supply, Pi (Model 742, 782 only) 1 Power supply, Leadyear (Model 742, 782 only) 1 HDD bracket HDD, 40G, IDE attached (Model 722 only) HDD, 40G
  • IBM 4800-741 | Hardware Service Guide - Page 108
    Part Memory, 256 M DDR2, Model 742, 782 1 Memory, 512 M DDR2, Model 742, 782 1 Memory, 1024 M DDR2, Model 742, 782 1 Power IBM-CALL (1-800-426-2225). Customers outside the US and Canada should contact their IBM power supply SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 109
    14, 2008 Assembly 2: (continued) Asm- Index Part Number 41A3538 41A3570 41A3540 41A3539 41A3571 41A3572 41A3541 41A3477 41A3537 41A3535 41A3531 41A3434 39M5380 42M5651 42M5862 41A3552 41A3554 42M5873 41A3553 Description Units 1 Cable, I/O module power 1 Cable, I/O module USB 2.0 signal (blue
  • IBM 4800-741 | Hardware Service Guide - Page 110
    Assembly 3: Slanted I/O tray 1 2 3 4 5 X2 6 Updated July 14, 2008 7 8 9 X2 Storm Gray Iron Gray Litho Gray 92 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 111
    Updated July 14, 2008 Assembly 3: (continued) Asm- Index 3-1 -1 -2 -2 -3 -3 -4 -4 -5 -5 -5 -6 -6 -6 7 -7 -8 -8 -9 Part Number 41A3567 41A3566 30L6322 41A3547 30L6230 10N1247 30L6217 41A3548 30L6240 10N1346 93F1779 14J1009 14J1010 14J1255 30L6320 41A3584 41A3546 41A3578 47L7995 47L7994 30L6218
  • IBM 4800-741 | Hardware Service Guide - Page 112
    Assembly 4: Front service assembly Updated July 14, 2008 1 2 3 3 3 4 5 6 7 8 9 94 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 113
    ) with lanyard Modesty cover, storm with lanyard Modesty cover, litho with lanyard Miscellaneous parts: Clip, Bezel Screw, Bezel Clip Stop, Chassis Handle, Pull out Retainer, arm Cable guide arm assembly Cable guide Tray, plastic, iron (dark) gray Tray, plastic, storm gray Tray, plastic, litho gray
  • IBM 4800-741 | Hardware Service Guide - Page 114
    July 14, 2008 Line cord assemblies Table 8. Power cords for all models Part number Length 39M5065 2.8M Non-locking 39M5066 4.3M , Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Venezuela U.S. 96 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 115
    Updated July 14, 2008 Appendix B. Safety information Danger: Before you begin to install this product, read the safety information in IBM Safety Information - Read This First, GA27-4004. This booklet describes safe procedures for cabling and plugging in electrical equipment. Gevaar: Voordat u begint
  • IBM 4800-741 | Hardware Service Guide - Page 116
    wird, die Sicherheitshinweise in Sicherheitsinformationen-Bitte zuerst lesen, IBM Form GA27-4004. Diese Veröffentlichung beschreibt die Sicherheitsvorkehrungen für das Verkabeln und Anschlieβen elektrischer Geräte. 98 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 117
    Updated July 14, 2008 Vigyázat Mielôtt megkezdi a berendezés üzembe helyezését, olvassa el a IBM Safety Information - Read This First, GA27-4004 könyvecskében leírt biztonsági információkat. Ez a könyv leírja, milyen biztonsági intézkedé
  • IBM 4800-741 | Hardware Service Guide - Page 118
    du börjar installera den här produkten bör du läsa säkerhetsinformationen i dikumentet Säkerhetsföreskrifter-Läs detta först, GA27-4004. Där beskrivs hur du på ett säkert sätt ansluter elektrisk utrustning. 100 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 119
    Updated July 14, 2008 IBM IBM GA27-4004 GA27-4004 Appendix B. Safety information 101
  • IBM 4800-741 | Hardware Service Guide - Page 120
    Updated July 14, 2008 GA27-4004 IBM GA27-4004 GA27-4004 GA27-4004 GA27-4004 GA27-4004 102 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 121
    you supply in any way it believes appropriate without incurring any obligation to you. Any references in this information to non-IBM Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of
  • IBM 4800-741 | Hardware Service Guide - Page 122
    of non-IBM products should be addressed to the suppliers of those products. This information is for planning purposes only. The information herein is subject to change before the products described become available. 104 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 123
    installed and used in accordance with the instruction manual, may cause harmful interference to radio used in order to meet FCC emission limits. IBM is not responsible for any radio or television to operate the equipment. This device complies with part 15 of the FCC Rules. Operation is subject to
  • IBM 4800-741 | Hardware Service Guide - Page 124
    : Um die Einhaltung des EMVG sicherzustellen sind die Geräte, wie in den IBM Handbüchern angegeben, zu installieren und zu betreiben. Australia and New Zealand Attention: may be required to take adequate measures. 106 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 125
    environment this product may cause radio interference in which case the user may be required to take adequate measures. Japanese power line harmonics compliance statement Japanese Voluntary Control Council for Interference (VCCI) statement Attention: This product is a Class A Information Technology
  • IBM 4800-741 | Hardware Service Guide - Page 126
    contact information IBM Taiwan Product Service Contact Info: IBM Taiwan part, the product, and the service person. No damage will occur if the service person and the part being installed are at the same charge level. 108 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 127
    modules, back-panel pins, or other ESD sensitive (ESDS) parts, the service person must be connected to an ESD common ground point on información sobre las ofertas de reciclado de productos de IBM en el sitio web de IBM http://www.ibm.com/ibm/environment/products/prp.shtml. Notice: This mark applies
  • IBM 4800-741 | Hardware Service Guide - Page 128
    Consult your user manual or service manual for specific battery IBM at 1-800-426-4333. Please have the IBM part number listed on the battery available prior to your call. For Taiwan: Please recycle batteries. 110 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 129
    hazardous substances. For proper collection and treatment, contact your local IBM representative. This notice is provided in accordance with Royal Decree 106/2008 of Spain: The retail price of batteries, accumulators and power cells includes the cost of the environmental management of their waste.
  • IBM 4800-741 | Hardware Service Guide - Page 130
    Materials. This product/part includes a lithium manganese POS Hub(tm) DB2 DB2 Universal Database IBM and the IBM logo PS/2 SureMark SurePoint SurePOS service names may be trademarks or service marks of others. 112 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 131
    Store System products that are distributed by IBM: Important - read before copying, installing , modify, rent, sell, distribute, or transfer any part of the Software except as provided in this Agreement; and without notice, but is not obligated to support or update the Software. Except as otherwise
  • IBM 4800-741 | Hardware Service Guide - Page 132
    by the Government constitutes acknowledgment of Intel's proprietary rights therein. Contractor or Manufacturer is Intel Corporation, 2200 Mission College Blvd., Santa Clara, CA 95052 . 114 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 133
    IBM Corp. 2003, 2008 dimensions 2 disposal of equipment 109 driver and system support 21 drivers, flat panel displays 112 front panel indicators 2 front service housing routing the cables 69 H hard disk IBM SurePorts 6 indicators, front panel 2 Intel software license agreement 112 J Japanese power
  • IBM 4800-741 | Hardware Service Guide - Page 134
    license agreement, Intel 112 special tools requirements 75 standard features 13 support, USB 16 SurePOS Models 721, 741, and 781 cash drawers, autosensing IBM 27 system and driver support 21 system memory 16 system overview 1 T Taiwanese battery recycling statement 110 trademarks 112 U unique
  • IBM 4800-741 | Hardware Service Guide - Page 135
    Updated July 14, 2008 USB DASD,optional 16 USB support 16 V video function 15 Index 117
  • IBM 4800-741 | Hardware Service Guide - Page 136
    Updated July 14, 2008 118 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 137
    85 85 85 85 85 85 85 89 85 89 86 85 89 85 85 89 85 86 85 85 85 86 © Copyright IBM Corp. 2003, 2008 Part Number 23K8023 23K8024 23K8025 23K8026 23K8027 23K8028 23K8029 23K8030 23K8031 23K8032 23K8033 23K8034 23K8035 23K8035 23K8036 23K8037 23K8038 23K8039 23K8040 23K8041 23K8042 23K8043 23K8044
  • IBM 4800-741 | Hardware Service Guide - Page 138
    91 93 93 93 90 91 91 91 93 93 Part Number 41A3584 41A3586 41A3586 41A3587 41A3587 41A3588 41A3590 41A3590 2-18 2-18 2-18 2-23 2-23 2-21 2-21 2- 2- 2- 2- 2-23 120 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide Page 93 89 95 89 95 89 86 90 89 89 89 89 90 95 95 95
  • IBM 4800-741 | Hardware Service Guide - Page 139
    Updated July 14, 2008 Part Number 42M5891 42M5892 42M5898 42M5899 42M5900 42M5901 42M5902 42M5910 42M6111 42M6113 42M6115 42M6117 42M6119 42M6147 45P6222 45P6222 47L7994 47L7995 3- 1-7 3- 3- 1- 3-5 Page 89 89 90 89 89 89 89 90 89 89 89 89 89 89 86 90 93 93 85 93 93 86 93 Part number index 121
  • IBM 4800-741 | Hardware Service Guide - Page 140
    Updated July 14, 2008 122 SurePOS 700 Series: SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide
  • IBM 4800-741 | Hardware Service Guide - Page 141
    to Hear from You SurePOS 700 Series SurePOS 700-721/741/781, 722/742/782 Hardware Service Guide Publication No. SA27 IBM or any other organizations will only use the personal information that you supply to contact you about the issues that you state on this form. Comments: Thank you for your support
  • IBM 4800-741 | Hardware Service Guide - Page 142
    IF MAILED IN THE UNITED STATES BUSINESS REPLY MAIL FIRST-CLASS MAIL PERMIT NO. 40 ARMONK, NEW YORK POSTAGE WILL BE PAID BY ADDRESSEE IBM Corporation Retail Store Solutions Information Development, Dept ZBDA P. O. Box 12195 RESEARCH TRIANGLE PARK NC 27709-9990 Fold and Tape Please do not staple
  • IBM 4800-741 | Hardware Service Guide - Page 143
  • IBM 4800-741 | Hardware Service Guide - Page 144
    Updated July 14, 2008 SA27-4329-04
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SurePOS
700
Series
SurePOS
700-721/741/781,
722/742/782
Hardware
Service
Guide
SA27-4329-04
Updated
July
14,
2008
±²³