IBM 8482 User Manual - Page 107

Undetermined problems

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Undetermined problems Use the information in this section if the diagnostic tests did not diagnose the failure, the devices list is incorrect, or the server is inoperative. Damaged data in CMOS memory or damaged BIOS code can cause undetermined problems. To reset the CMOS data, use the CMOS recovery jumper to override the power-on password and clear the CMOS memory; see "Erasing a lost or forgotten password (clearing CMOS memory)" on page 21. If you suspect that the BIOS code is damaged, see "Recovering from a POST/BIOS update failure" on page 20. Check the LEDs on all the power supplies. If the LEDs indicate the power supplies are working correctly, complete the following steps: 1. Turn off the server. 2. Make sure that the server is cabled correctly. 3. Remove or disconnect the following devices (one at a time) until you find the failure (turn on the server and reconfigure each time): v Any external devices v Surge suppressor device (on the server) v Modem, printer, mouse, or non-IBM devices v Each adapter v Drives v Memory modules (minimum requirement = one 256 MB DIMM) Note: Minimum operating requirements are: a. Power supply b. System board c. One microprocessor d. Memory (with a minimum of one 256 MB DIMM) 4. Turn on the server. If the problem remains, suspect the following FRUs in the order listed: v Power supply v System board Notes: 1. If the problem goes away when you remove an adapter from the system and replacing that adapter does not correct the problem, suspect the system board. 2. If you suspect a networking problem and all the system tests pass, suspect a network cabling problem external to the system. Chapter 7. Symptom-to-FRU index 97

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Undetermined problems
Use the information in this section if the diagnostic tests did not diagnose the
failure, the devices list is incorrect, or the server is inoperative.
Damaged data in CMOS memory or damaged BIOS code can cause undetermined
problems. To reset the CMOS data, use the CMOS recovery jumper to override the
power-on password and clear the CMOS memory; see “Erasing a lost or forgotten
password (clearing CMOS memory)” on page 21. If you suspect that the BIOS code
is damaged, see “Recovering from a POST/BIOS update failure” on page 20.
Check the LEDs on all the power supplies. If the LEDs indicate the power supplies
are working correctly, complete the following steps:
1.
Turn off the server.
2.
Make sure that the server is cabled correctly.
3.
Remove or disconnect the following devices (one at a time) until you find the
failure (turn on the server and reconfigure each time):
v
Any external devices
v
Surge suppressor device (on the server)
v
Modem, printer, mouse, or non-IBM devices
v
Each adapter
v
Drives
v
Memory modules (minimum requirement = one 256 MB DIMM)
Note:
Minimum operating requirements are:
a.
Power supply
b.
System board
c.
One microprocessor
d.
Memory (with a minimum of one 256 MB DIMM)
4.
Turn on the server. If the problem remains, suspect the following FRUs in the
order listed:
v
Power supply
v
System board
Notes:
1.
If the problem goes away when you remove an adapter from the system and
replacing that adapter does not correct the problem, suspect the system board.
2.
If you suspect a networking problem and all the system tests pass, suspect a
network cabling problem external to the system.
Chapter 7. Symptom-to-FRU index
97