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Konica Minolta bizhub 3622 bizhub 3622 User Guide - Page 176

Faxing problems, Cannot send or receive faxes

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Troubleshooting 176 Action Yes Step 2 The problem is a Depending on your operating system, specify the paper size solved. and paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray. • You can also change the settings on the printer control panel. b Print the document. Is the document printed from the correct tray or on the correct paper? Step 3 a Check if the trays are not linked. For more information, see "Linking trays" on page 19. b Print the document. The problem is solved. Is the document printed from the correct tray? No Go to step 3. Contact customer support. Faxing problems Cannot send or receive faxes Action Step 1 Resolve any error messages that appear on the display. Yes The problem is solved. Can you send or receive a fax? Step 2 The problem is Make sure that the cable connections for the following equipment solved. are secure: • Telephone • Handset • Answering machine Can you send or receive a fax? No Go to step 2. Go to step 3.

Section	Page
Contents	2
Safety information	6
Conventions	6
Product statements	6
Learning about the printer	9
Selecting a location for the printer	9
Printer configurations	10
Attaching cables	11
Using the control panel	13
Understanding the status of the sleep button and indicator light	13
Using the Embedded Web Server	14
Printing a menu settings page	14
Printing the Network Setup Page	15
Loading paper and specialty media	16
Setting the size and type of the specialty media	16
Configuring Universal paper settings	16
Loading trays	16
Loading the multipurpose feeder	18
Linking trays	19
Supported paper	20
Supported paper sizes	20
Supported paper types	22
Supported paper weights	22
Printing	23
Printing from a computer	23
Printing from a mobile device	23
Printing from a mobile device using Google Cloud Print	23
Printing from a mobile device using Mopria Print Service	23
Printing from a mobile device using AirPrint	23
Printing a font sample list	24
Copying	25
Making copies	25
Copying photos	25
Copying on letterhead	25
Copying on both sides of the paper (two-sided)	25
Reducing or enlarging copies	26
Collating copies	26
Placing separator sheets between copies	26
Copying multiple pages onto a single sheet	26
Creating a copy shortcut	27
E-mailing	28
Setting up the e-mail function	28
Configuring e-mail settings	28
Creating an e-mail shortcut	28
Sending an e-mail using a shortcut number	29
Faxing	30
Setting up the printer to fax	30
Setting up fax using a standard telephone line	30
Setting up fax using digital subscriber line	35
Setting up fax using VoIP telephone service	36
Setting up fax using cable modem connection	38
Setting up fax in countries or regions with different telephone wall jacks and plugs	40
Connecting to a distinctive ring service	42
Setting the fax date and time	43
Configuring daylight saving time	43
Sending a fax	43
Scheduling a fax	44
Creating a fax destination shortcut	44
Changing the fax resolution	45
Adjusting the fax darkness	45
Viewing a fax log	45
Blocking junk faxes	45
Holding a fax	46
Forwarding a fax	46
Scanning	47
Creating an FTP shortcut	47
Scanning to an FTP server using a shortcut number	47
Understanding the printer menus	48
Menu map	48
Device	49
Preferences	49
Remote Operator Panel	50
Notifications	50
Power Management	52
Restore Factory Defaults	53
Maintenance	53
Config Menu	53
Out of Service Erase	57
Visible Home Screen Icons	57
About this Printer	57
Print	57
Layout	57
Setup	59
Quality	59
Job Accounting	60
XPS	61
PDF	61
PostScript	62
PCL	62
HTML	64
Image	64
Paper	65
Tray Configuration	65
Media Configuration	65
Universal Setup	65
Custom Scan Sizes	66
Media Types	67
Copy	67
Copy Defaults	67
Fax	70
Fax Mode	70
Analog Fax Setup	70
General Fax Settings	70
Fax Send Settings	72
Fax Receive Settings	75
Fax Cover Page	77
Fax Log Settings	77
Speaker Settings	78
E-mail	79
E-mail Setup	79
E-mail Defaults	80
Web Link Setup	85
FTP	85
FTP Defaults	85
Network/Ports	90
Network Overview	90
Wireless	90
Ethernet	93
TCP/IP	94
SNMP	96
IPSec	97
802.1x	98
LPD Configuration	99
HTTP/FTP Settings	99
ThinPrint	100
USB	100
Google Cloud Print	101
Wi-Fi Direct	101
Security	102
Security Audit Log	102
Login Restrictions	105
Confidential Print Setup	105
Solutions LDAP Settings	106
Mobile Services Management	106
Miscellaneous	106
Reports	107
Menu Settings Page	107
Device	107
Print	107
Shortcuts	108
Fax	108
Network	108
Help	108
Troubleshooting	109
Troubleshooting	109
Securing the printer	110
Locating the security slot	110
Erasing printer memory	110
Restoring factory default settings	111
Statement of Volatility	111
Maintaining the printer	112
Networking	112
Preparing to set up the printer on an Ethernet network	112
Preparing to set up the printer on a wireless network	112
Connecting the printer to a Wi-Fi network	113
Connecting the printer to a wireless network using Wi-Fi Protected Setup (WPS)	113
Deactivating the Wi-Fi network	114
Cleaning printer parts	114
Cleaning the printer	114
Cleaning the scanner	115
Ordering parts and supplies	117
Using genuine KONICA MINOLTA parts and supplies	117
Ordering a toner cartridge	117
Ordering an imaging unit	117
Checking the status of parts and supplies	117
Configuring supply notifications	117
Replacing parts and supplies	118
Replacing the toner cartridge	118
Replacing the imaging unit	120
Replacing the pick tires	122
Replacing the pick roller assembly	125
Moving the printer	129
Moving the printer to another location	129
Shipping the printer	130
Saving energy and paper	130
Configuring power save mode settings	130
Conserving supplies	131
Clearing jams	132
Avoiding jams	132
Identifying jam locations	133
Paper jam in the front door	134
Paper jam in the rear door	137
Paper jam in the standard bin	138
Paper jam in the duplex unit	139
Paper jam in trays	140
Paper jam in the multipurpose feeder	141
Paper jam in the automatic document feeder	142
Troubleshooting	143
Network connection problems	143
Cannot open Embedded Web Server	143
Checking the printer connectivity	144
Internal option problems	144
Cannot detect internal option	144
Paper feed problems	145
Envelope seals when printing	145
Collated printing does not work	146
Tray linking does not work	146
Paper frequently jams	147
Jammed pages are not reprinted	147
Printing problems	148
Confidential and other held documents do not print	148
Slow printing	149
Print jobs do not print	150
Print quality is poor	151
Blank or white pages	151
Dark print	152
Fine lines are not printed correctly	154
Folded or wrinkled paper	155
Gray background	156
Horizontal light bands	158
Incorrect margins	158
Light print	159
Mottled print and dots	161
Paper curl	162
Print crooked or skewed	164
Repeating defects	164
Solid black pages	165
Text or images cut off	167
Toner easily rubs off	168
Vertical dark bands	169
Vertical dark lines or streaks	171
Vertical dark streaks with print missing	172
Vertical light bands	173
Vertical white lines	173
The printer is not responding	174
Adjusting toner darkness	175
Job prints from the wrong tray or on the wrong paper	175
Faxing problems	176
Cannot send or receive faxes	176
Can receive but not send faxes	178
Can send but not receive faxes	178
Poor fax print quality	179
Scanning problems	180
Cannot scan from a computer	180
Partial copies of document or photo	180
Poor copy quality	181
Vertical dark streaks on output when scanning from the ADF	181
Scan job was not successful	182
Scanner does not close	182
Scanning takes too long or freezes the computer	182
Scanner does not respond	183
Adjusting scanner registration	183
Adjusting ADF registration	184
Contacting customer support	184
Upgrading and migrating	185
Hardware	185
Available internal options	185
Accessing the controller board	185
Installing an optional card	186
Installing optional trays	188
Software	189
Supported operating systems	189
Installing the printer driver	189
Adding available options in the print driver	191
Firmware	191
Exporting or importing a configuration file	191
Updating firmware	191
Notices	193
Licensing notices	196
Noise emission levels	196
Waste from Electrical and Electronic Equipment (WEEE) directive	196
India E-Waste notice	196
Product disposal	197
Static sensitivity notice	197
Temperature information	197
Power consumption	197
Product power consumption	197
Sleep Mode	198
Hibernate Mode	198
Off mode	198
Total energy usage	198
Patent acknowledgment	198