Kyocera ECOSYS FS-2020D FS-2020D/3920DN/4020DN Operation Guide (Basic) - Page 70

General Guidelines The table below provides basic solutions for problems you may encounter with the printer. We suggest you consult this table to troubleshoot the problems before calling for service repairs. Symptom Check Items Print quality is poor. - Text is missing on the - Windows test page. Paper is jammed. - Nothing lights on the operation panel even when power is turned on and the fan makes no noise. The printer prints a status page but data from the computer is not being printed. Check the power cord is property plugged into power outlet. Check the power switch is in the On ( | ) position. Check program files and application software. Check the interface cable. Vapor is emitted at the rear of the printer. Check if the temperature is low near the location of the printer, or if the paper that is being used has been exposed to humidity. Corrective Actions Refer to Print Quality Problems on page 5-3. This is a problem specific to the Windows OS. It is not a printer problem. It does not affect print quality. Refer to Clearing Paper Jams on page 5-12. Connect both ends of the power cord securely. Try replacing the power cord. Refer to Installation Guide for more information. Refer to the Installation Guide for more information. Try printing another file or using another print command. If the problem occurs with a specific file or application, check the printer settings for that application. Connect both ends of the interface cable securely. Try replacing the printer cable. Refer to the Installation Guide for more information. Depending on the operating environment of the printer and the condition of the paper, heat generated during printing can evaporate water moisture in the printed paper, emitting vapor from the printer. In this case, printing can be continued without any problem. To correct this, increase the temperature in the room, and use paper that has been stored in a dry place. Tips Printer problems may be solved easily by following the tips below. When you have encountered a problem that following the above guidelines will not solve, try the following: • Turn the printer power off and wait for several seconds. Then, turn on the printer. • Restart the computer you are using to send print jobs to the printer. • Obtain and use the latest version of the printer driver. The latest versions of printer drivers and utilities are available at: http://www.kyoceramita.com/download/. • Make sure that the procedures for printing are correctly followed in the application software. Consult the documentation supplied with the application software. 5-2 Troubleshooting