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Lexmark 30G0109 User Manual - Page 186

that jammed does not reprint after you clear the jam, Solving print quality problems, Blank s

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Page that jammed does not reprint after you clear the jam Jam Recovery is set to Off. Set Jam Recovery to Auto or On: 1 Press . 2 Press the arrow buttons until Settings appears, and then press . 3 Press the arrow buttons until General Settings appears, and then press . 4 Press the arrow buttons until Print Recovery appears, and then press . 5 Press the arrow buttons until Jam Recovery appears, and then press . 6 Press the arrow buttons until On or Auto appears, and then press . Solving print quality problems Isolating print quality problems To help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 From the printer control panel, press and hold and the right arrow button while turning the printer on. 3 Release both buttons when Performing Self Test appears. The printer performs its power-on sequence, and then Config Menu appears. 4 Press the down arrow button until Prt Quality Pgs appears, and then press . The pages are formatted, Printing Quality Test Pages appears, and then the pages print. The message remains on the printer control panel display until all the pages print. 5 After the print quality test pages print, press the down arrow button until Exit Config Menu appears, and then press . The information in the following topics may help you solve print quality problems. If these suggestions still do not correct the problem, then call for service. You may have a printer part that requires adjustment or replacement. Blank pages These are possible solutions. Try one or more of the following: Troubleshooting 186

Section	Page
Contents	3
Safety information	9
Learning about the printer	11
Finding information about the printer	11
Printer configurations	12
Selecting a location for the printer	14
Understanding the printer control panel	15
Additional printer setup	17
Installing internal options	17
Available internal options	17
Accessing the system board to install internal options	18
Installing a memory card	20
Installing a flash memory or firmware card	22
Installing an Internal Solutions Port	24
Installing a printer hard disk	30
Installing hardware options	34
Order of installation	34
Installing paper drawers	34
Installing an optional duplex unit (T650 only)	35
Attaching cables	36
Verifying printer setup	37
Printing a menu settings page	37
Printing a network setup page	38
Setting up the printer software	38
Installing printer software	38
Updating available options in the printer driver	39
Setting up wireless printing	40
Information you will need to set up the printer on a wireless network	40
Installing the printer on a wireless network (Windows)	40
Installing the printer on a wireless network (Macintosh)	42
Installing the printer on a wired network	45
Changing port settings after installing a new network Internal Solutions Port	48
Setting up serial printing	50
Loading paper and specialty media	52
Setting the Paper Size and Paper Type	52
Configuring Universal paper settings	52
Loading the standard or optional 250-sheet or 550-sheet tray	53
Loading the 2000-sheet tray	56
Loading the multipurpose feeder	60
Loading the envelope feeder	62
Linking and unlinking trays	64
Linking trays	64
Unlinking trays	64
Linking exit bins	64
Changing a Custom Type <x> name	65
Paper and specialty media guidelines	66
Paper guidelines	66
Paper characteristics	66
Unacceptable paper	67
Selecting paper	67
Selecting preprinted forms and letterhead	67
Using recycled paper and other office papers	68
Storing paper	68
Supported paper sizes, types, and weights	69
Paper sizes supported by the printer	69
Paper types and weights supported by the printer	71
Paper types and weights supported by the output bins	71
Printing	73
Printing a document	73
Printing on specialty media	73
Tips on using letterhead	73
Tips on using transparencies	74
Tips on using envelopes	74
Tips on using labels	75
Tips on using card stock	75
Printing confidential and other held jobs	76
Holding jobs in the printer	76
Printing confidential and other held jobs	77
Printing from a flash drive	78
Printing information pages	79
Printing a font sample list	79
Printing a directory list	79
Printing the print quality test pages	80
Canceling a print job	80
Canceling a print job from the printer control panel	80
Canceling a print job from the computer	80
Clearing jams	82
Avoiding jams	82
Understanding jam numbers and locations	83
200 and 201 paper jams	83
202 and 203 paper jams	84
230 paper jam	85
231–239 paper jams (optional external duplex unit)	87
241–245 paper jams	89
250 paper jam	89
260 paper jam	90
271–279 paper jams	91
280 paper jams	91
281 paper jam	92
282 paper jam	92
283 staple jam	93
Understanding printer menus	95
Menus list	95
Paper menu	96
Default Source menu	96
Paper Size/Type menu	96
Configure MP menu	100
Envelope Enhance	100
Substitute Size menu	100
Paper Texture menu	101
Paper Weight menu	102
Paper Loading menu	104
Custom Types menu	105
Universal Setup menu	106
Bin Setup menu	107
Reports menu	108
Network/Ports menu	109
Active NIC menu	109
Standard Network or Network <x> menus	109
Network Reports menu	111
Network Card menu	112
TCP/IP menu	112
IPv6 menu	113
Wireless menu	114
AppleTalk menu	115
NetWare menu	115
LexLink menu	116
Standard USB menu	116
Parallel <x> menu	118
Serial <x> menu	120
SMTP Setup menu	122
Security menu	124
Miscellaneous menu	124
Confidential Print menu	125
Disk Wiping menu	125
Security Audit Log menu	127
Set Date/Time menu	127
Settings menu	128
General Settings menu	128
Setup menu	132
Finishing menu	134
Quality menu	136
Utilities menu	138
XPS menu	139
PDF menu	139
PostScript menu	139
PCL Emul menu	140
HTML menu	143
Image menu	144
Flash Drive menu	144
Help menu	146
Understanding printer messages	148
List of status and error messages	148
Activating Menu Changes	148
Busy	148
Cancel not available	148
Canceling	148
Change <src> to <x>	148
Check duplex connection	148
Check tray <x> connection	149
Clearing job accounting statistics	149
Close door or insert cartridge	149
Close finisher side door	149
Defragmenting Flash DO NOT POWER OFF	149
Deleting	150
Deleting held jobs	150
Deletion complete	150
Deletion failed	150
Disabling DLEs	150
Disabling Menus	150
Disk Corrupted	150
Disk recovery x/y XX% DO NOT POWER OFF	150
Enabling Menus	150
Encrypting disk x/y XX% DO NOT POWER OFF	150
Enter PIN	151
Error reading USB drive	151
Flushing buffer	151
Formatting Disk x/y XX% DO NOT POWER OFF	151
Formatting Flash DO NOT POWER OFF	151
Hex Trace Ready	151
Insert staple cartridge	151
Insert Tray <x>	151
Install bin <x>	151
Install duplex	152
Install envelope feeder	152
Install Tray <x>	152
Install MICR Cartridge	152
Invalid Engine Code	152
Invalid Network Code	153
Invalid PIN	153
Load manual feeder with <x>	153
Load <src> with <x>	153
Load staples	153
Maintenance	153
Menu access turned off by system administrator	153
Menus are Disabled	154
Must be in Ready state to enter menus	154
Network/Network <x>/Network <x>, <y>	154
No held jobs	154
No jobs found	154
No jobs to cancel	154
Not Ready	154
No recognized file types	154
Overflow bin full	155
Parallel/Parallel <x>	155
[PJL RDYMSG]	155
Power Saver	155
Printer busy, Continue, Quit	155
Printing	155
Printing from USB drive DO NOT REMOVE	155
Programming disk DO NOT POWER OFF	155
Programming flash DO NOT POWER OFF	155
Reading USB drive DO NOT REMOVE	156
Ready	156
Reattach bin <x>	156
Reattach bin <x> – <y>	156
Reattach envelope feeder	157
Remote Management Active DO NOT POWER OFF	157
Remove packaging material, check <x>	157
Remove paper from all bins	157
Remove paper from bin <x>	157
Remove paper from standard output bin	157
Remove paper from <linked bin set name>	158
Replace wiper	158
Resetting active bin	158
Resetting the printer	158
Resetting without replacing may affect print quality.	158
Restoring Factory Defaults	158
Restore Held Jobs?	158
Restoring Held Job(s) x/y	158
Routine maintenance needed	159
Securely clearing disk space	159
Serial <x>	159
Some held jobs were lost	159
Staples <x> empty or misfed	159
Staples <x> low or missing	159
Standard Bin Full	159
Submitting selection	159
Too many failed panel logins	159
Toner low	160
Tray <x> Empty	160
Tray <x> Low	160
Tray <x> Missing	160
Unsupported disk	160
Unsupported USB device, please remove	160
Unsupported USB hub, please remove	160
USB/USB <x>	160
USB drive removed	160
View supplies	160
Waiting	161
30 Invalid refill, change cartridge	161
31 Replace defective cartridge	161
32 Cartridge part number unsupported by device	161
34 Short paper	161
35 Insufficient memory to support Resource Save feature	161
37 Insufficient memory for Flash Memory Defragment operation	162
37 Insufficient memory to collate job	162
37 Insufficient memory, some held jobs were deleted	162
37 Insufficient memory, some Held Jobs will not be restored	162
38 Memory full	162
39 Complex page, some data may not have printed	162
42.xy Cartridge region mismatch	163
50 PPDS font error	163
51 Defective flash detected	163
52 Not enough free space in flash memory for resources	163
53 Unformatted flash detected	163
54 Serial option <x> error	164
54 Network <x> software error	164
54 Standard network software error	164
55 Unsupported option in slot <x>	164
56 Parallel port <x> disabled	164
56 Serial port <x> disabled	165
56 Standard parallel port disabled	165
56 Standard USB port disabled	165
57 Configuration change, some held jobs were not restored	165
58 Too many bins attached	165
58 Too many disks installed	166
58 Too many flash options installed	166
58 Too many trays attached	166
59 Incompatible Duplex	166
59 Incompatible envelope feeder	166
59 Incompatible output bin <x>	167
59 Incompatible tray <x>	167
61 Remove defective hard disk	167
62 Disk full	167
80 Routine maintenance needed	167
88 Cartridge low	167
88.yy Cartridge nearly low	167
88.yy Replace cartridge	168
200–282 Paper jam	168
1565 Emulation error, load emulation option	168
Maintaining the printer	169
Cleaning the exterior of the printer	169
Storing supplies	169
Conserving supplies	169
Checking the status of supplies	170
Checking the status of supplies from the printer control panel	170
Checking the status of supplies from a network computer	170
Ordering supplies	170
Ordering print cartridges	170
Ordering a maintenance kit	172
Ordering charge rolls	172
Ordering a fuser	172
Ordering a fuser wiper	172
Ordering pick rollers	173
Ordering staple cartridges	173
Ordering a transfer roller	173
Recycling Lexmark products	173
Moving the printer	173
Before moving the printer	173
Moving the printer to another location	174
Shipping the printer	174
Administrative support	175
Finding advanced networking and administrator information	175
Using the Embedded Web Server	175
Checking the device status	175
Setting up e-mail alerts	175
Viewing reports	176
Adjusting Power Saver	176
Restoring the factory default settings	177
Troubleshooting	178
Solving basic problems	178
Solving basic printer problems	178
Printer control panel display is blank or displays only diamonds	178
Embedded Web Server does not open	178
Solving printing problems	179
Multiple-language PDFs do not print	179
Error message about reading USB drive appears	179
Jobs do not print	179
Confidential and other held jobs do not print	180
Job takes longer than expected to print	180
Job prints from the wrong tray or on the wrong paper	181
Incorrect characters print	181
Tray linking does not work	181
Large jobs do not collate	181
Unexpected page breaks occur	182
Solving option problems	182
Option does not operate correctly or quits after it is installed	182
Paper trays	183
2000-sheet tray	183
Envelope feeder	183
Duplex unit	184
5-bin mailbox	184
Output options	184
Memory card	184
Flash memory card	184
Hard disk with adapter	184
Internal Solutions Port	185
Solving paper feed problems	185
Paper frequently jams	185
Paper jam message remains after jam is cleared	185
Page that jammed does not reprint after you clear the jam	186
Solving print quality problems	186
Isolating print quality problems	186
Blank pages	186
Clipped images	187
Ghost images	187
Gray background	188
Incorrect margins	188
Paper curl	189
Print irregularities	189
Print is too dark	190
Print is too light	191
Repeating defects	192
Skewed print	192
Solid black or white streaks	192
Solid color pages	193
Streaked horizontal lines	193
Streaked vertical lines	194
Toner fog or background shading appears on the page	195
Toner rubs off	195
Toner specks	196
Transparency print quality is poor	196
Contacting Customer Support	196
Notices	198
Product information	198
Edition notice	198
UNITED STATES GOVERNMENT RIGHTS	199
Trademarks	199
Federal Communications Commission (FCC) compliance information statement	200
European Community (EC) directives conformity	201
Exposure to radio frequency radiation	201
Industry Canada notice	201
European Community (EC) directives conformity statement for radio products	202
Noise emission levels	203
Waste from Electrical and Electronic Equipment (WEEE) directive	204
Static sensitivity notice	204
ENERGY STAR	204
Laser notice	204
Laser advisory label	205
Power consumption	205
Product power consumption	205
Power Saver	205
Off mode	206
Total energy usage	206
Statement of Limited Warranty	206
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT	208