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Lexmark C544DTN User's Guide - Page 138

Solving print quality problems, Blank s

UPC - 734646072472

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Solving print quality problems Isolating print quality problems To help isolate print quality problems, print the print quality test pages: 1 Turn the printer off. 2 From the printer control panel, press and hold and the right arrow button while turning the printer on. 3 Release both buttons when the clock animation appears. The printer performs its power-on sequence, and then Config Menu appears. 4 Press the arrow buttons until Prt Quality Pgs appears, and then press . The pages are formatted, Printing Quality Test Pages appears, and then the pages print. The message remains on the display until all the pages print. 5 After the print quality test pages print, press the arrow buttons until Exit Config Menu appears, and then press . The information in the following topics may help you solve print quality problems. If these suggestions still do not correct the problem, then call for service. You may have a printer part that requires adjustment or replacement. Blank pages These are possible solutions. Try one or more of the following: PACKING MATERIAL MAY BE ON THE TONER CARTRIDGE Remove the toner cartridge and make sure the packing material is properly removed. Reinstall the toner cartridge. THE TONER MAY BE LOW When 88 Cartridge Low appears, order a new toner cartridge. If the problem continues, the printer may need to be serviced. For more information, contact Customer Support. Troubleshooting 138

Section	Page
Contents	2
Safety information	5
Learning about the printer	7
Thank you for choosing this printer!	7
Finding information about the printer	7
Selecting a location for the printer	8
Printer configurations	9
Understanding the printer control panel	12
Additional printer setup	13
Installing internal options	13
Available options	13
Accessing the system board to install internal options	14
Installing a memory card	16
Installing a flash memory card	18
Installing hardware options	20
Installing an optional tray or drawer	20
Attaching cables	22
Verifying printer setup	22
Printing a menu settings page	22
Printing a network setup page	23
Setting up the printer software	23
Installing printer software	23
Updating available options in the printer driver	24
Setting up wireless printing	25
Information you will need to set up the printer on a wireless network	25
Installing the printer on a wireless network (Windows)	25
Installing the printer on a wireless network (Macintosh)	27
Installing the printer on a wired network	29
Minimizing your printer's environmental impact	33
Saving paper and toner	33
Using recycled paper and other office papers	33
Conserving supplies	34
Saving energy	35
Using Eco-Mode	35
Reducing printer noise	36
Adjusting Power Saver	36
Recycling	37
Recycling Lexmark products	37
Recycling Lexmark packaging	37
Returning Lexmark cartridges for reuse or recycling	37
Loading paper and specialty media	39
Linking and unlinking trays	39
Linking trays	39
Unlinking trays	39
Assigning a custom paper type name to a tray	39
Setting the paper size and type	40
Configuring Universal paper settings	40
Loading the standard 250-sheet tray	41
Loading the 650-sheet duo drawer	43
Using the multipurpose feeder	44
Using the manual feeder	46
Paper and specialty media guidelines	48
Paper guidelines	48
Paper characteristics	48
Selecting paper	49
Selecting preprinted forms and letterhead	49
Storing paper	49
Supported paper sizes, types, and weights	50
Paper sizes supported by the printer	50
Paper types supported by the printer	51
Paper types and weights supported by the printer	52
Paper capacities	54
Printing	55
Printing a document	55
Printing a document	55
Printing specialty documents	56
Tips on using letterhead	56
Tips on using transparencies	57
Tips on using envelopes	58
Tips on using labels	58
Tips on using card stock	59
Printing from a flash drive	60
Printing photos from a PictBridge-enabled digital camera	61
Printing information pages	61
Printing a font sample list	61
Printing a directory list	62
Printing the print quality test pages	62
Canceling a print job	62
Canceling a print job from the printer control panel	62
Canceling a print job from the computer	62
Understanding printer menus	64
Menus list	64
Supplies menu	64
Paper menu	65
Default Source menu	65
Paper Size/Type menu	65
Paper Texture menu	68
Paper Weight menu	70
Paper Loading menu	71
Custom Types menu	72
Universal Setup menu	73
Reports	73
Menu Settings Page menu	73
Device Statistics menu	74
Network Setup Page menu	74
Print Fonts menu	74
Print Defects menu	74
Asset Report menu	74
Network/Ports	75
Active NIC menu	75
Network menu	75
Reports menu	76
Network Card menu	76
TCP/IP menu	77
IPv6 menu	78
Wireless menu	78
AppleTalk menu	79
USB menu	79
Settings	81
General Settings menu	81
Setup menu	83
Finishing menu	84
Quality menu	86
Utilities menu	89
PDF menu	89
PostScript menu	90
PCL Emul menu	90
Image menu	93
PictBridge menu	93
Flash drive menu	94
Maintaining the printer	95
Storing supplies	95
Checking the status of supplies	95
Checking the status of supplies from the printer control panel	95
Checking the status of supplies from a network computer	95
Ordering supplies	96
Ordering toner cartridges	96
Ordering imaging kits	97
Ordering a waste toner bottle	98
Replacing supplies	98
Replacing the waste toner box	98
Replacing a black and color imaging kit	101
Replacing a toner cartridge	107
Replacing a developer unit	109
Cleaning the exterior of the printer	114
Moving the printer	115
Before moving the printer	115
Moving the printer to another location	115
Shipping the printer	115
Administrative support	116
Restoring the factory default settings	116
Using the Embedded Web Server	116
Setting up e-mail alerts	117
Configuring supply notifications	117
Copying printer settings to other printers	117
Clearing jams	119
Avoiding jams	119
Understanding jam numbers and locations	120
200–202 and 230 paper jams	121
231 and 235 paper jams	123
24x paper jam	124
250 paper jam	124
Troubleshooting	125
Understanding printer messages	125
Calibrating	125
Close door	125
Insert Tray <x>	125
Reload printed pages in Tray <x>	125
Load <input src> with <custom type name>	125
Load <input src> with <custom string>	125
Load <input src> with <size>	125
Load <input src> with <type> <size>	126
Load single sheet feeder with <custom type name>	126
Load single sheet feeder with <custom string>	126
Load single sheet feeder with <size>	126
Load single sheet feeder with <type> <size>	126
Remove paper from standard output bin	127
Remove packaging material	127
Unsupported USB device, please remove	127
Unsupported USB hub, please remove	127
Unplug and change mode	127
30 <color> Toner Cart Missing	127
31.yy Defective <color> Cartridge	127
31.yy Defective Imaging Kit	127
31.yy Replace black and color imaging kit	127
32.yy Replace Unsupported <color> Cartridge	128
34 Short paper	128
35 Insufficient memory to support Resource Save feature	128
37 Insufficient memory to collate job	128
37 Insufficient memory for Flash Memory Defragment operation	128
38 Memory full	128
39 Complex page, some data may not have printed	129
51 Defective flash detected	129
52 Not enough free space in flash memory for resources	129
53 Unformatted flash detected	129
54 Standard network software error	129
54 Standard <x> software error	129
56 Standard USB port disabled	130
58 Too many flash options installed	130
58 Too many trays attached	130
59 Incompatible tray <x>	130
82 Replace waste toner box	131
82 Waste toner box missing	131
82 Waste toner box nearly full	131
88 Cartridge is low	131
88 Replace <color> cartridge	131
Solving basic printer problems	131
Solving printing problems	131
Printer control panel display is blank or displays only diamonds	131
Error message about reading USB drive appears	132
Jobs do not print	132
Job takes longer than expected to print	133
Job prints from the wrong tray or on the wrong paper	133
Incorrect characters print	133
Tray linking does not work	133
Large jobs do not collate	134
Unexpected page breaks occur	134
Solving option problems	135
Option does not operate correctly or quits after it is installed	135
Paper trays	135
Memory card	136
Flash memory card	136
Multipurpose feeder	136
Solving paper feed problems	137
Paper frequently jams	137
Paper jam message remains after jam is cleared	137
Page that jammed does not reprint after you clear the jam	137
Solving print quality problems	138
Isolating print quality problems	138
Blank pages	138
Clipped images	139
Characters have jagged or uneven edges	139
Dark lines	139
Gray background	140
Incorrect margins	140
Light colored line, white line, or incorrectly colored line	141
Paper curl	141
Print irregularities	141
Print is too dark	142
Print is too light	144
Repeating defects	145
Skewed print	146
Solid color pages	146
Toner fog or background shading appears on the page	146
Toner rubs off	147
Toner specks	147
Transparency print quality is poor	148
Uneven print density	148
Solving color quality problems	148
Color misregistration	148
FAQ about color printing	149
Contacting Customer Support	152
Notices	153
Product information	153
Edition notice	153
UNITED STATES GOVERNMENT RIGHTS	154
Trademarks	154
Federal Communications Commission (FCC) compliance information statement	154
Modular component notice	155
Noise emission levels	155
Waste from Electrical and Electronic Equipment (WEEE) directive	155
Static sensitivity notice	155
ENERGY STAR	156
Temperature information	156
Laser notice	156
Laser advisory label	156
Power consumption	157
Product power consumption	157
Power Saver	157
Off mode	157
Total energy usage	157
European Community (EC) directives conformity	158
Regulatory notices for wireless products	158
Exposure to radio frequency radiation	158
Industry Canada (Canada)	158
Notice to users in the European Union	159
Statement of Limited Warranty	161
LEXMARK SOFTWARE LIMITED WARRANTY AND LICENSE AGREEMENT	163