Lexmark E120 User's Guide - Page 79

Troubleshooting Symptom Light print Dark print Poor transparency print quality (Print has inappropriate light or dark spots, toner is smeared, or horizontal or vertical light bands appear.) Toner specks Toner rubs off paper easily when sheets are handled Gray background ABCDE ABCDE ABCDE Cause Solution • The Toner Darkness setting is too light. • The paper being used does not meet printer specifications. • The toner cartridge is low. • The toner cartridge is defective. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Load paper from a new package. • Avoid textured paper with rough finishes. • Make sure paper loaded in the tray is not damp. • Replace the toner cartridge. • The Toner Darkness setting is too dark. • The toner cartridge is defective. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Replace the toner cartridge. • The transparencies being used do not meet printer specifications. • The Form Type setting in the printer driver is set to a media other than transparency. • Use only transparencies recommended by the printer manufacturer (use care not to touch transparency surfaces with your fingers). • Make sure the Form Type setting is set to transparency. • The toner cartridge is defective. • The fuser is worn or defective. • Toner is in the paper path. • The long-life photoconductor kit is exhausted. • The Paper Texture setting is wrong for the type of paper or specialty media being used. • The Paper Weight setting is wrong for the type of paper or specialty media being used. • The fuser is worn or defective. • Replace the toner cartridge. • Replace the fuser*. • Call for service. • Replace the long-life photoconductor kit. • Change the Paper Texture† from Normal to Smooth or Rough. • Change the Paper Weight† from Plain to CardStock (or other appropriate weight). • Replace the fuser*. • The Toner Darkness setting is too dark or too light. • The toner cartridge is defective. • The long-life photoconductor kit is exhausted. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • First, remove and reset the toner cartridge. If problem persists, replace the toner cartridge. • Replace the long-life photoconductor kit. * To replace the fuser, call a service technician. † This setting can be changed using the Local Printer Setup Utility (Windows), or through Printer Settings (Macintosh). See Software and Documentation CD for additional information. Print quality problems 79