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Lexmark MX711 User's Guide - Page 329

Solving scanner problems, The scanner does not respond

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Troubleshooting 329 Action Yes No Step 3 The problem is solved. Replace the toner cartridge. When Cartridge low [88.xy] appears, replace the cartridge, and then resend the fax. Contact customer support. Is the fax print quality satisfactory? Solving scanner problems • "The scanner does not respond" on page 329 • "Scan job was not successful" on page 330 • "Scanner unit does not close" on page 331 • "Scanning takes too long or freezes the computer" on page 331 • "Poor scanned image quality" on page 332 • "Partial document or photo scans" on page 333 • "Cannot scan from a computer" on page 333 The scanner does not respond Action Step 1 Check if the printer is turned on. Yes Go to step 2. No Turn on the printer. Is the printer turned on? Step 2 Check if the printer cable is securely attached to the printer and the computer, print server, option, or other network device. Is the printer cable securely attached to the printer and the computer, print server, option, or other network device? Step 3 Check if the power cord is plugged into the printer and a properly grounded electrical outlet. Is the power cord plugged into the printer and a properly grounded electrical outlet? Step 4 Check if the electrical outlet is turned off by a switch or breaker. Go to step 3. Go to step 4. Turn on the switch or reset the breaker. Connect the printer cable securely to the printer and the computer, print server, option, or other network device. Connect the power cord to the printer and a properly grounded electrical outlet. Go to step 5. Is the electrical outlet turned off by a switch or breaker?

Section	Page
Contents	2
Safety information	8
Learning about the printer	10
Finding information about the printer	10
Selecting a location for the printer	11
Printer configurations	12
Understanding the basic functions of the scanner	14
Using the ADF and scanner glass	15
Understanding the printer control panel	16
Using the printer control panel	16
Understanding the colors of the indicator and Sleep button lights	16
Understanding the home screen	17
Using the touch-screen buttons	19
Setting up and using the home screen applications	21
Finding the IP address of the printer	21
Finding the IP address of the computer	21
Accessing the Embedded Web Server	22
Customizing the home screen	22
Understanding the different applications	23
Activating the home screen applications	23
Finding information about the home screen applications	23
Setting up Forms and Favorites	23
Setting up Card Copy	24
Using MyShortcut	25
Setting up Multi Send	25
Setting up Scan to Network	26
Setting up Remote Operator Panel	27
Exporting and importing a configuration	27
Additional printer setup	29
Installing internal options	29
Available internal options	29
Accessing the controller board	30
Installing a memory card	33
Installing an optional card	35
Installing an Internal Solutions Port	37
Installing a printer hard disk	42
Removing a printer hard disk	48
Installing hardware options	50
Order of installation	50
Installing optional trays	50
Attaching cables	53
Setting up the printer software	55
Installing the printer software	55
Updating available options in the printer driver	56
Networking	57
Preparing to set up the printer on an Ethernet network	57
Installing the printer on an Ethernet network	57
Preparing to set up the printer on a wireless network	58
Connecting the printer to a wireless network using Wi-Fi Protected Setup	59
Connecting the printer to a wireless network using the Embedded Web Server	60
Changing port settings after installing a new network Internal Solutions Port	61
Setting up serial printing	62
Verifying printer setup	63
Printing a menu settings page	63
Printing a network setup page	63
Loading paper and specialty media	64
Setting the paper size and type	64
Configuring Universal paper settings	64
Loading the 250- or 550-sheet tray	64
Loading the 2100-sheet tray	70
Loading the multipurpose feeder	76
Linking and unlinking trays	80
Linking and unlinking trays	80
Creating a custom name for a paper type	81
Assigning a custom paper type	81
Paper and specialty media guide	83
Paper guidelines	83
Paper characteristics	83
Selecting paper	84
Selecting preprinted forms and letterhead	84
Using recycled paper and other office papers	84
Storing paper	86
Supported paper sizes, types, and weights	86
Supported paper sizes	86
Supported paper types and weights	87
Printing	89
Printing forms and a document	89
Printing forms	89
Printing a document	89
Adjusting toner darkness	89
Printing from a flash drive	90
Printing from a flash drive	90
Supported flash drives and file types	91
Using specialty media	92
Tips on using card stock	92
Tips on using envelopes	92
Tips on using labels	93
Tips on using letterhead	93
Tips on using transparencies	94
Printing confidential and other held jobs	94
Storing print jobs in the printer	94
Printing confidential and other held jobs	95
Modifying confidential print settings	96
Printing information pages	96
Printing a font sample list	96
Printing a directory list	96
Canceling a print job	96
Canceling a print job from the printer control panel	96
Canceling a print job from the computer	97
Copying	98
Making copies	98
Making a quick copy	98
Copying using the ADF	98
Copying using the scanner glass	99
Copying photos	99
Copying on specialty media	99
Copying on transparencies	99
Copying on letterhead	100
Customizing copy settings	100
Copying to a different size	100
Making copies using paper from a selected tray	101
Copying different paper sizes	101
Copying on both sides of the paper (duplexing)	102
Reducing or enlarging copies	102
Adjusting copy quality	103
Collating copies	103
Placing separator sheets between copies	104
Copying multiple pages onto a single sheet	104
Creating a custom copy job	105
Placing information on copies	106
Placing a header or footer on pages	106
Placing an overlay message on each page	106
Canceling a copy job	106
Canceling a copy job while the original document is in the ADF	106
Canceling a copy job while copying pages using the scanner glass	106
Canceling a copy job while pages are being printed	107
Understanding the copy options	107
Copy from	107
Copy to	107
Scale	107
Darkness	107
Sides (Duplex)	107
Collate	108
Copies	108
Content	108
Save As Shortcut	108
Using the advanced options	108
E-mailing	110
Setting up the printer to e-mail	110
Setting up the e-mail function	110
Configuring e-mail settings	110
Creating an e-mail shortcut	111
Creating an e-mail shortcut using the Embedded Web Server	111
Creating an e-mail shortcut using the printer control panel	111
E-mailing a document	112
Sending an e-mail using the printer control panel	112
Sending an e-mail using a shortcut number	112
Sending an e-mail using the address book	113
Customizing e-mail settings	113
Adding e-mail subject and message information	113
Changing the output file type	113
Canceling an e-mail	114
Understanding the e-mail options	114
Recipient(s)	114
Subject	114
Message	114
File Name	114
Save As Shortcut	114
Original Size	115
Darkness	115
Resolution	115
Content	115
Send As	115
Page Setup	116
Scan Preview	116
Using the advanced options	116
Faxing	117
Setting up the printer to fax	117
Initial fax setup	118
Choosing a fax connection	119
Scenario 1: Standard telephone line	119
Scenario 2: Digital Subscriber Line (DSL)	123
Scenario 3: VoIP telephone service	124
Scenario 4: Digital telephone service through a cable provider	125
Scenario 5: Countries or regions with different telephone wall jacks and plugs	127
Connecting to a distinctive ring service	131
Setting the outgoing fax name and number	131
Setting the date and time	132
Configuring the printer to observe daylight saving time	132
Sending a fax	132
Sending a fax using the printer control panel	132
Sending a fax using the computer	133
Sending a fax using a shortcut number	133
Sending a fax using the address book	134
Sending a fax at a scheduled time	134
Creating shortcuts	135
Creating a fax destination shortcut using the Embedded Web Server	135
Creating a fax destination shortcut using the printer control panel	135
Customizing fax settings	135
Changing the fax resolution	135
Making a fax lighter or darker	136
Viewing a fax log	136
Blocking junk faxes	136
Canceling an outgoing fax	137
Canceling a fax while the original documents are still scanning	137
Canceling a fax after the original documents have been scanned to memory	137
Holding and forwarding faxes	137
Holding faxes	137
Forwarding a fax	138
Understanding the fax options	138
Content	138
Resolution	139
Darkness	139
Page Setup	139
Scan Preview	139
Delayed Send	139
Using the advanced options	140
Scanning	141
Using Scan to Network	141
Scanning to an FTP address	141
Creating shortcuts	141
Creating an FTP shortcut using the Embedded Web Server	141
Creating an FTP shortcut using the printer control panel	142
Scanning to an FTP address	142
Scanning to an FTP address using the printer control panel	142
Scanning to an FTP address using a shortcut number	143
Scanning an FTP using the address book	143
Scanning to a computer or flash drive	144
Scanning to a computer using the Embedded Web Server	144
Setting up Scan to Computer	145
Scanning to a flash drive	146
Understanding the scan options	146
FTP	146
File Name	146
Save As Shortcut	146
Original Size	146
Send As	147
Resolution	147
Darkness	147
Page Setup	147
Content	147
Scan Preview	148
Using the advanced options	148
Understanding the printer menus	149
Menus list	149
Paper menu	150
Default Source menu	150
Configure MP menu	150
Paper Size/Type menu	151
Substitute Size menu	154
Paper Texture menu	154
Paper Weight menu	156
Paper Loading menu	158
Custom Types menu	159
Custom Names menu	159
Custom Scan Sizes menu	160
Universal Setup menu	160
Reports Menu	161
Reports menu	161
Network/Ports menu	162
Active NIC menu	162
Standard Network or Network [x] menu	163
Reports menu	164
Network Card menu	164
TCP/IP menu	165
IPv6 menu	166
Wireless menu	167
AppleTalk menu	167
Standard USB menu	168
Parallel [x] menu	169
Serial [x] menu	171
SMTP Setup menu	174
Security menu	175
Edit Security Setups menu	175
Miscellaneous Security Settings menu	176
Confidential Print menu	177
Disk Wiping menu	178
Security Audit Log menu	178
Set Date/Time menu	179
Settings menu	180
General Settings menu	180
Copy Settings menu	190
Fax Settings menu	193
Fax Mode (Analog Fax Setup) menu	193
E-mail Settings menu	201
FTP Settings menu	205
Flash Drive menu	209
Print Settings	213
Setup menu	213
Finishing menu	215
Quality menu	216
Job Accounting menu	217
Utilities menu	219
XPS menu	220
PDF menu	220
PostScript menu	220
PCL Emul menu	221
HTML menu	223
Image menu	224
Help menu	225
Saving money and the environment	226
Saving paper and toner	226
Using recycled paper	226
Conserving supplies	226
Saving energy	227
Using Eco-Mode	227
Reducing printer noise	227
Adjusting Sleep mode	228
Using Hibernate mode	229
Adjusting the brightness of the printer display	229
Recycling	230
Recycling Lexmark products	230
Recycling Lexmark packaging	230
Returning Lexmark cartridges for reuse or recycling	230
Securing the printer	232
Statement of Volatility	232
Erasing volatile memory	232
Erasing non-volatile memory	233
Erasing printer hard disk memory	233
Configuring printer hard disk encryption	234
Finding printer security information	235
Maintaining the printer	236
Cleaning the printer parts	236
Cleaning the printer	236
Cleaning the scanner glass	237
Checking the status of parts and supplies	239
Checking the status of parts and supplies on the printer control panel	239
Checking the status of parts and supplies from the Embedded Web Server	239
Estimated number of remaining pages	239
Ordering parts and supplies	240
Using genuine Lexmark parts and supplies	240
Ordering toner cartridges	240
Ordering an imaging unit	241
Ordering a maintenance kit	241
Storing supplies	242
Replacing supplies	243
Replacing the toner cartridge	243
Replacing the imaging unit	245
Moving the printer	249
Before moving the printer	249
Moving the printer to another location	250
Shipping the printer	250
Managing the printer	251
Finding advanced networking and administrator information	251
Checking the virtual display	251
Setting up e-mail alerts	251
Viewing reports	251
Configuring supply notifications from the Embedded Web Server	252
Restoring factory default settings	253
Clearing jams	254
Avoiding jams	254
Understanding jam messages and locations	255
[x]-page jam, lift front cover to remove cartridge. [200–201]	257
[x]-page jam, open upper rear door. [202]	260
[x]-page jam, open upper and lower rear door. [231–234]	261
[x]-page jam, remove standard bin jam. [203]	263
[x]-page jam, remove tray 1 to clear duplex. [235–239]	264
[x]-page jam, open tray [x]. [24x]	265
[x]-page jam, clear manual feeder. [250]	266
[x]-page jam, open automatic feeder top cover. [28y.xx]	268
Troubleshooting	269
Understanding printer messages	269
Cartridge low [88.xy]	269
Cartridge nearly low [88.xy]	269
Cartridge very low, [x] estimated pages remain [88.xy]	269
Change [paper source] to [custom type name] load [orientation]	269
Change [paper source] to [custom string] load [orientation]	269
Change [paper source] to [paper size] load [orientation]	269
Change [paper source] to [paper type] [paper size] load [orientation]	270
Check tray [x] connection	270
Close door or insert cartridge	270
Close flatbed cover and load originals if restarting job [2yy.xx]	270
Close front door	271
Close top access cover	271
Complex page, some data may not have printed [39]	271
Configuration change, some held jobs were not restored [57]	271
Defective flash detected [51]	271
Disk full [62]	271
Disk full, scan job canceled	271
Disk must be formatted for use in this device	272
Disk near full. Securely clearing disk space.	272
Error reading USB drive. Remove USB.	272
Error reading USB hub. Remove hub.	272
Fax memory full	272
Fax partition inoperative. Contact system administrator.	272
Fax server 'To Format' not set up. Contact system administrator.	272
Fax Station Name not set up. Contact system administrator.	273
Fax Station Number not set up. Contact system administrator.	273
Imaging unit low [84.xy]	273
Imaging unit nearly low [84.xy]	273
Imaging unit very low, [x] estimated pages remain [84.xy]	273
Incompatible tray [x] [59]	273
Incorrect paper size, open [paper source] [34]	273
Insert Tray [x]	274
Install duplex	274
Install Tray [x]	274
Insufficient memory for Flash Memory Defragment operation [37]	274
Insufficient memory, some Held Jobs were deleted [37]	275
Insufficient memory, some held jobs will not be restored [37]	275
Insufficient memory to collate job [37]	275
Insufficient memory to support Resource Save feature [35]	275
Load [paper source] with [custom string] [paper orientation]	275
Load [paper source] with [custom type name] [paper orientation]	275
Load [paper source] with [paper size] [paper orientation]	276
Load [paper source] with [paper type] [paper size] [paper orientation]	276
Load Manual Feeder with [custom string] [paper orientation]	276
Load Manual Feeder with [custom type name] [paper orientation]	276
Load Manual Feeder with [paper size] [paper orientation]	277
Load Manual Feeder with [paper type] [paper size] [paper orientation]	277
Maintenance kit low [80.xy]	277
Maintenance kit nearly low [80.xy]	277
Maintenance kit very low, [x] estimated pages remain [80.xy]	277
Memory full [38]	277
Memory full, cannot print faxes	277
Memory full, cannot send faxes	278
Network [x] software error [54]	278
No analog phone line connected to modem, fax is disabled.	278
Non-Lexmark [supply type], see User’s Guide [33.xy]	278
Not enough free space in flash memory for resources [52]	278
Paper changes needed	279
Parallel port [x] disabled [56]	279
Printer had to restart. Last job may be incomplete.	279
Reinstall missing or unresponsive cartridge [31.xy]	279
Reinstall missing or unresponsive imaging unit [31.xy]	279
Remove defective disk [61]	280
Remove packaging material, [area name]	280
Remove paper from standard output bin	280
Replace all originals if restarting job.	280
Replace cartridge, 0 estimated pages remain [88.xy]	280
Replace cartridge, printer region mismatch [42.xy]	280
Replace imaging unit, 0 estimated pages remain [84.xy]	281
Replace jammed originals if restarting job.	281
Replace last scanned page and jammed originals if restarting job.	281
Replace maintenance kit, 0 estimated pages remain [80.xy]	281
Replace missing fuser [80.xx]	281
Replace separator pad	282
Replace unsupported cartridge [32.xy]	282
Replace unsupported imaging unit [32.xy]	282
Replace wiper	282
Restore held jobs?	282
Scan document too long	282
Scanner automatic feeder cover open	282
Scanner disabled by admin [840.01]	282
Scanner disabled. Contact system administrator if problem persists. [840.02]	283
Scanner jam, remove all originals from the scanner [2yy.xx]	283
Scanner jam, remove jammed originals from the scanner [2yy.xx]	283
Scanner maintenance required soon, use ADF Kit [80]	283
Serial option [x] error [54]	283
Serial port [x] disabled [56]	283
Some held jobs were not restored	283
Standard network software error [54]	284
Standard USB port disabled [56]	284
Supply needed to complete job	284
Too many disks installed [58]	284
Too many flash options installed [58]	284
Too many trays attached [58]	284
Tray [x] paper size unsupported	285
Unformatted flash detected [53]	285
Unsupported camera mode, unplug camera and change mode	285
Unsupported disk	285
Unsupported option in slot [x] [55]	285
USB port [x] disabled [56]	285
Weblink server not set up. Contact system administrator.	286
Solving printer problems	286
Basic printer problems	286
The printer is not responding	286
Printer display is blank	288
Hardware and internal option problems	288
Cannot detect internal option	288
Internal print server does not operate correctly	289
Internal Solutions Port does not operate correctly	289
Tray problems	290
USB/parallel interface card does not operate correctly	291
Paper feed problems	292
Paper frequently jams	292
Paper jam message remains after jam is cleared	292
Jammed pages are not reprinted	293
Solving print problems	294
Printing problems	294
Confidential and other held jobs do not print	294
Envelope seals when printing	295
Error message about reading the flash drive appears	295
Incorrect characters print	296
Job prints from the wrong tray or on the wrong paper	296
Large jobs do not collate	297
Multiple-language PDF files do not print	297
Print jobs do not print	298
Print job takes longer than expected	299
Printing slows down	300
Tray linking does not work	300
Unexpected page breaks occur	301
Print quality problems	301
Characters have jagged or uneven edges	301
Printer is printing blank pages	302
Clipped pages or images	303
Compressed images appear on prints	304
Shadow images appear on prints	305
Gray background on prints	305
Incorrect margins on prints	306
Paper curl	307
Print irregularities	308
Repeating defects appear on prints	309
Print is too dark	310
Print is too light	311
Skewed print	312
Printer is printing solid black pages	313
Transparency print quality is poor	314
Streaked horizontal lines appear on prints	314
Streaked vertical lines appear on prints	315
Horizontal voids appear on prints	316