Lexmark W812 User's Reference - Page 40

14 Solving paper feed problems Symptom Paper frequently jams. Paper frequently jams (continued). Cause Solution You are using paper that does not meet the printer specifications. Use recommended paper and specialty media. Refer to the Card Stock & Label Guide available on Lexmark's Web site at www.lexmark.com for detailed specifications. See Clearing jams for more information. See Avoiding jams for information that can help prevent jams from occurring. You have loaded too much paper or too many envelopes. Make sure the stack of paper you load does not exceed the maximum stack height indicated at the back of the tray or on the multipurpose feeder. Guides in the selected tray are not set to the appropriate position for the size paper loaded. Move the guides in the tray to the correct position. See Loading the trays for detailed instructions. You did not change the paper size dial. Select the size on the dial that matches the size of the paper loaded in the tray. Note: If you want to select the universal size setting, it is the last icon on the dial. The paper has absorbed moisture due to high humidity. Load paper from a fresh package. Store paper in its original wrapper until you load it. See Storing paper for more information. The paper pick rollers are worn and dirty. Replace the pick rollers. See Calling for service. 40