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Lexmark W812 User's Reference - Page 43

Windows Me, or Windows 2000 compatible, running Windows 98, or - windows 7 driver

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Symptom Cause Solution Jobs do not print (continued). You are using the wrong printer driver or are printing to a file. • Verify that you selected the printer driver associated with your Lexmark W812 printer. • If you are using a USB port, make sure you are running Windows 98, Windows Me, or Windows 2000, and using a Windows 98, Windows Me, or Windows 2000 compatible printer driver. Your MarkNet™ print server is not set up properly or is not connected properly. Verify that you have properly configured the printer for network printing. Refer to the drivers CD or to Lexmark's Web site for information. You are using the wrong interface cable, or the cable is not securely connected. Make sure you are using a recommended interface cable. Refer to the Setup Guide for cable specifications. Held jobs do not print. A formatting error has occurred. The printer has insufficient memory. • Print the job. (Only part of the job may print.) • Delete the job. • Free up additional printer memory by scrolling through the list of held jobs and deleting others you have sent to the printer. The printer has received invalid data. Delete the job. Job takes longer than The job is too complex. expected to print. Reduce the complexity of your print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. Page Protect is set to On. Set Page Protect to Off from the Setup Menu. 1 Press Menu until you see Setup Menu, and then press Select. 2 Press Menu until you see Page Protect, and then press Select. 3 Press Menu until you see Off, and then press Select. Job prints from the wrong tray or on the wrong paper or media. Printer driver settings are incorrect. Make sure the Paper Size and Paper Type specified in the printer driver are correct for the job you are printing. You cannot find the There is no paper size universal setting on the identifying universal on the paper size dial. paper size dial. Look at the last icon on the paper size dial. The universal setting is indicated with a picture only. Incorrect characters print. You are using an incompatible parallel cable. If you are using a parallel interface, make sure you are using an IEEE 1284-compliant parallel cable. We recommend Lexmark part number 1329605 (10 ft) or 1427498 (20 ft) for the standard parallel port. The printer is in Hex Trace mode. If Ready Hex appears on the display, you must exit Hex Trace mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode. 43

Section	Page
Go back	3
Printer overview	7
Sending a job to print	10
Canceling a print job	11
Canceling a job from the printer operator panel	11
Canceling a job from the Windows taskbar	11
Canceling a job from a Windows desktop	11
Canceling a job from a Macintosh computer	11
Conserving supplies	12
Holding a job in the printer	13
Printing and deleting held jobs	13
Accessing held jobs from the operator panel	14
Recognizing when format errors occur	14
Repeating print jobs	15
Reserving print jobs	15
Verifying print jobs	15
Printing confidential jobs	16
Paper and specialty media specifications	17
Paper	17
Letterhead	18
Printing on letterhead	18
Transparencies	18
Labels	19
Card stock	19
Linking trays	20
Loading the trays	21
Loading 250-sheet trays	21
Letter, A4, A5, or JIS B5 size paper	21
A3, JIS B4, legal, 8.5x13, or 11x17 size paper	24
Loading 500-sheet trays	26
Loading the multipurpose feeder	28
Printing envelopes	30
Tips for successful printing	31
Storing paper	31
Storing supplies	31
Avoiding jams	31
Using the optional duplex unit	33
Checking an unresponsive printer	34
Solving print quality problems	35
Solving paper feed problems	40
Solving printing problems	42
Solving other option problems	45
Calling for service	46
Understanding jam messages	47
Paper jam messages	47
Clearing jams	48
Clearing 200/201 jams from the paper tray	49
Clearing 200/201 jams from the multipurpose feeder	50
Clearing 203 jams from the fuser	50
Clearing 202 jams from the print cartridge	52
Clearing 230/231/232 jams from the duplex unit	53
Ordering supplies	55
Ordering a print cartridge	55
Ordering a fuser	55
Determining the status of supplies	56
Recycling used supplies	57
Replacing the print cartridge	58
Removing the old print cartridge	58
Installing the new print cartridge	59
Replacing the fuser	61
Removing the old fuser	61
Installing a new fuser	63
Understanding the printer operator panel	65
Operator panel buttons	65
Configuring printer alerts	67
Using the Setup Menu	67
Using MarkVision Professional	67
Using MarkVision Messenger	67
Removing memory and option cards	68
Removing the printer system board access panel	68
Removing memory cards	70
Removing an option card	71
Removing a firmware card	73
Reinstalling the system board access panel	74
Disabling the operator panel menus	75
Enabling the menus	75
Disabling Power Saver	76
Size Sensing	77
Printing a menu settings page	78
Restoring factory default settings	79
Changing menu settings	80
Understanding fonts	81
Resident fonts	81
Resident bitmapped fonts	86
Symbol sets	86
Symbol sets for PCL 6 emulation	86
Downloadable fonts	86
Euro support	87
Hebrew and Arabic fonts	87
FontVision	87
Printing sample fonts	88
Understanding printer messages	90
Activating Demo Mode	91
Activating Menu Changes	91
Activating PPDS	91
Busy	92
Canceling Job	92
Change <x>	92
Check <device> Connection	93
Clearing Job Accounting Stat	93
Close Duplex Doors	93
Close Top Cover	93
Deactivating Demo Mode	94
Deactivating PPDS	94
Defragmenting	94
Delete All Jobs	95
Deleting Jobs	95
Disabling Menus	95
Disk Corrupted. Reformat?	96
Disk Recovery x/5 yyy%	96
Enabling Menus	96
Enter PIN: =___	97
Flushing Buffer	97
Formatting Disk	97
Formatting Disk yyy%	98
Formatting Flash	98
Held Jobs may be lost	99
Held Jobs may not be restored	99
Insert Print Cartridge	100
Insert Tray <x>	100
Invalid Network <x> Code	100
Invalid Standard Network Code	100
Load Manual	101
Load Tray <x>	101
Maintenance	101
Menus Disabled	102
Network Card Busy	102
Network <x>	102
No Jobs Found. Retry?	103
Not Ready	103
Parallel <x>	103
Performing Self Test	103
Power Saver	104
Print Jobs on Disk	104
Printing Alignment Page	104
Printing Directory List	105
Printing Font List	105
Printing Job Accounting Stat	105
Printing Menu Settings	106
Printing Quality Test Pages	106
Prog System Code	106
Program Flash	107
Programming Disk	107
Programming Error P<x>	107
Queuing and Deleting Jobs	108
Queuing Jobs	108
Ready	108
Ready Hex	109
Remove Paper <specified bin>	109
Res Reduced	109
Resetting Maint Cnt Value	110
Resetting the Printer	110
Restore Held Jobs. Go/Stop?	110
Restoring Factory Defaults	111
Restoring Held Job xxx/yyy	111
Serial <x>	111
Std Bin Full	112
Toner Low	112
Tray <x> Empty	112
Tray <x> Low	113
Tray <x> Missing	113
USB <x>	113
Waiting	114
1565 Emul Error Load Emul Option	114
2<xx> Paper Jam	114
31 Defective Print Cartridge	115
34 Wrong Paper Size in Tray <x>	115
35 Res Save Off Deficient Memory	116
37 Insufficient Collation Area	116
37 Insufficient Defrag Memory	116
37 Insufficient Memory	117
38 Memory Full	117
39 Complex Page	118
4<x> Unsupported Firmware Card	118
50 PPDS Font Error	119
51 Defective Flash	119
52 Flash Full	119
53 Unformatted Flash	120
54 Serial Option <x> Error	120
54 Standard Serial Error	120
54 Network <x> Software Error	120
54 Std Network Software Error	120
54 Std Par ENA Connection Lost	121
54 Par <x> ENA Connection Lost	121
56 Serial Port <x> Disabled	121
56 Standard Serial Disabled	121
56 Parallel Port <x> Disabled	121
56 Std Parallel Port Disabled	121
56 USB Port <x> Disabled	122
56 Standard USB Port Disabled	122
57 Configuration Change	122
58 Too Many Disks Installed	123
58 Too Many Flash Options	123
58 Too Many Trays Attached	123
61 Defective Disk	124
62 Disk Full	124
63 Unformatted Disk	124
64 Unsupported Disk Format	125
80 Scheduled Maintenance	125
88 Toner Low	125
900–999 Service <message>	126
Finishing Menu	127
Blank Pages	127
Collation	128
Copies	128
Duplex	128
Duplex Bind	129
Multipage Border	129
Multipage Order	130
Multipage Print	131
Multipage View	131
Separator Sheets	132
Separator Source	132
Job Menu	133
Abort Restore	133
Cancel Job	133
Confidential Job	134
Held Jobs	134
Print Buffer	135
Reset Printer	135
Quality Menu	136
PictureGrade	136
Print Resolution	136
Toner Darkness	137
Paper Menu	138
Configure MP	138
Custom Types	139
Paper Loading	139
Paper Size	140
Paper Source	141
Paper Type	142
Substitute Size	143
Universal Setup	143
PCL Emul Menu	144
A4 Width	144
Auto CR after LF	145
Auto LF after CR	145
Font Name	145
Font Source	146
Lines per Page	146
Orientation	147
Pitch	147
Point Size	147
Symbol Set	148
Tray Renumber	148
PPDS Menu	149
Auto CR after LF	149
Auto LF after CR	150
Best Fit	150
Character Set	150
Lines per Inch	151
Lines per Page	151
Orientation	152
Page Format	152
Tray 1 Renumber	152
Serial Menu	153
Baud	154
Data Bits	154
Honor DSR	155
Job Buffering	155
NPA Mode	155
Parity	156
PCL SmartSwitch	156
PS SmartSwitch	157
Robust XON	157
RS-232	157
Serial Buffer	158
Serial Protocol	158
Network Menu	159
Job Buffering	159
MAC Binary PS	160
Network Buffer	160
Network <x> Setup	160
NPA Mode	161
PCL SmartSwitch	161
PS SmartSwitch	162
Std Net Setup	162
Parallel Menu	163
Advanced Status	163
Honor Init	164
Job Buffering	164
MAC Binary PS	164
NPA Mode	165
Parallel Buffer	165
Parallel Mode 1	165
Parallel Mode 2	166
PCL SmartSwitch	166
Protocol	166
PS SmartSwitch	167
Setup Menu	168
Alarm Control	168
Auto Continue	169
Display Language	169
Download Target	169
Jam Recovery	170
Job Accounting	170
Page Protect	170
Power Saver	171
Print Area	171
Print Timeout	172
Printer Language	172
Resource Save	172
Toner Alarm	173
Wait Timeout	173
PostScript Menu	174
Font Priority	174
Print PS Error	174
USB Menu	175
Job Buffering	175
MAC Binary PS	176
NPA Mode	176
PCL SmartSwitch	176
PS SmartSwitch	177
USB Buffer	177
Utilities Menu	178
Defragment Flash	178
Factory Defaults	179
Format Disk	179
Format Flash	179
Hex Trace	180
Job Acct Stat	180
Print Demo	180
Print Directory	180
Print Fonts	181
Print Menus	181
Print Net <x> Setup	181
Remove Held Jobs	182
Notices	183
Edition notice	183
Trademarks	184
Licensing notice	186
Safety information	186
Cautions and warnings	187
Electronic emission notices	187
Printers with a network cable attached	187
Printers without a network cable attached	188
The United Kingdom Telecommunications Act 1984	189
Noise emission levels	190
Energy Star	190

Match case Limit results 1 per page

Jobs do not

(continued).

You are using the wrong printer

driver or are printing to a file.

•

Verify that you selected the printer driver

associated with your Lexmark W812 printer.

•

If you are using a USB port, make sure you are

running Windows 98, Windows Me, or

Windows 2000, and using a Windows 98,

Windows Me, or Windows 2000 compatible

printer driver.

Your MarkNet™ print server is

not set up properly or is not

connected properly.

Verify that you have properly configured the printer

for network printing.

Refer to the drivers CD

or to Lexmark’s Web site for

information.

You are using the wrong

interface cable, or the cable is

not securely connected.

Make sure you are using a recommended interface

cable.

Refer to the

Setup Guide

for cable specifications.

Held jobs do not print.

A formatting error has

occurred.

•

Print the job. (Only part of the job may print.)

•

Delete the job.

•

Free up additional printer memory by scrolling

through the list of held jobs and deleting others

you have sent to the printer.

The printer has insufficient

memory.

The printer has received

invalid data.

Delete the job.

Job takes longer than

expected to print.

The job is too complex.

Reduce the complexity of your print job by

eliminating the number and size of fonts, the number

and complexity of images, and the number of pages

in the job.

Page Protect is set to On.

Set

Page Protect

to Off from the

Setup Menu

Press

until you see Setup Menu, and then

press

Select

Press

until you see Page Protect, and then

press

Select

Press

until you see Off, and then press

Select

Job prints from the

wrong tray or on the

wrong paper or

media.

Printer driver settings are

incorrect.

Make sure the

Paper Size

and

Paper Type

specified in the printer driver are correct for the job

you are printing.

You cannot find the

universal setting on the

paper size dial.

There is no paper size

identifying universal on the

paper size dial.

Look at the last icon on the paper size dial. The

universal setting is indicated with a picture only.

Incorrect characters

print.

You are using an incompatible

parallel cable.

If you are using a parallel interface, make sure you

are using an IEEE 1284-compliant parallel cable.

We recommend Lexmark part number 1329605 (10

ft) or 1427498 (20 ft) for the standard parallel port.

The printer is in Hex Trace

mode.

Ready Hex

appears on the display, you must exit

Hex Trace mode before you can print your job. Turn

the printer off and back on to exit Hex Trace mode.

Symptom

Cause

Solution